An health service approach to short notice assessments SCV Quality - - PowerPoint PPT Presentation

An health service approach to short notice assessments

SCV Quality & Safety Leaders Meeting 23 March 2018 Presenter: Lynnette Ford Director of Clinical Governance

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Outline

• Albury Wodonga Health
• Intentional readiness
• Our approach to surveys
• Learnings

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Albury Wodonga Health

• Australia’s first and only cross-

border health service

• Established 1 July 2009
• Jointly funded by NSW and VIC

as a VIC entity

• 2,200 staff across 17 sites

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Service Delivery

• Comprehensive range of acute,

sub-acute, mental health and primary care services

• 337 beds, 7 ORs, 5 ICU
• 62,943 ED presentations
• 50,000 MH occasions
• 1,639 births
• 15,965 surgical procedures

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Service expansion

• Regional Cancer

Centre

• Cardiac Cath

Labs

• Brain and Mind

Centre

• Emergency

Services

• Master planning
• Regional

partnerships

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Intentional readiness & cultural change

• Accreditation shift from ‘staged event’ to

‘embedded process’

• Organisational maturity – tribes to teams

– integrated, relational, focused – CEO focus on culture, leadership and budget i.e. individual and service level accountability

• Predictive planning
• CGU maturity – ‘mother’s club’ to

competent, professional team

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The he trajectory … 2013 – 2015 - 201 017

Survey 2019?

• Standards Sponsors, Advisors and

responsible management

• Corporate and Clinical Governance

Committees

• Cumulative evidence - Service &

Organisation level

• Active risk register; gaps closed

and risks controlled / mitigated

• Continuous information sharing and

showcasing

• Survey week timetable

Anticipating short notice surveys

• Emphasis on everyday business

– effective care, patient experience, risk register, AEs response, audit and QI, planning, legislation, P&P

• CG structures and systems

– Committee leadership and oversight at Board,

• rganisational and service level
• Integrated strategic and annual plans
• Predictive planning – what will it look like?
• Continuous build of pertinent evidence
• Continuous information exchange
• It’s everyone’s responsibility!

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Short notice surveys? Skilful master planning for the future!

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