An health service approach to short notice assessments SCV Quality - PowerPoint PPT Presentation

An health service approach to short notice assessments SCV Quality & Safety Leaders Meeting 23 March 2018 Presenter: Lynnette Ford Director of Clinical Governance 1

Outline • Albury Wodonga Health • Intentional readiness • Our approach to surveys • Learnings 2

Albury Wodonga Health • Australia’s first and only cross- border health service • Established 1 July 2009 • Jointly funded by NSW and VIC as a VIC entity • 2,200 staff across 17 sites 3

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Service Delivery • Comprehensive range of acute, sub-acute, mental health and primary care services • 337 beds, 7 ORs, 5 ICU • 62,943 ED presentations • 50,000 MH occasions • 1,639 births • 15,965 surgical procedures 5

Service expansion • Regional Cancer Centre • Cardiac Cath Labs • Brain and Mind Centre • Emergency Services • Master planning • Regional partnerships 6

Intentional readiness & cultural change • Accreditation shift from ‘staged event’ to ‘embedded process’ • Organisational maturity – tribes to teams – integrated, relational, focused – CEO focus on culture, leadership and budget i.e. individual and service level accountability • Predictive planning • CGU maturity – ‘mother’s club’ to competent, professional team 7

The he trajectory … 2013 – 2015 - 201 017

Survey 2019? • Standards Sponsors, Advisors and responsible management • Corporate and Clinical Governance Committees • Cumulative evidence - Service & Organisation level • Active risk register; gaps closed and risks controlled / mitigated • Continuous information sharing and showcasing • Survey week timetable

Anticipating short notice surveys • Emphasis on everyday business – effective care, patient experience, risk register, AEs response, audit and QI, planning, legislation, P&P • CG structures and systems – Committee leadership and oversight at Board, organisational and service level • Integrated strategic and annual plans • Predictive planning – what will it look like? • Continuous build of pertinent evidence • Continuous information exchange • It’s everyone’s responsibility! 10

Short notice surveys? Skilful master planning for the future! 11