2016 Persona
Sales Training P2-31A
Published by: PROTON Learning & Coaching 23 Aug 2016 Revision: 7.3
2016 Persona Sales Training P2-31A Published by: PROTON Learning - - PowerPoint PPT Presentation
2016 Persona Sales Training P2-31A Published by: PROTON Learning & Coaching 23 Aug 2016 Revision: 7.3 CONTENT General Page Transmission 32 Introduction 3 Chassis 33 Persona History 4 Safety 41 Sales Highlights Page
Sales Training P2-31A
Published by: PROTON Learning & Coaching 23 Aug 2016 Revision: 7.3
General Page Introduction 3 Persona History 4 Equipment List 5 Product Highlights Page Exterior 8 Interior 16 Convenience 22 Engine 30
Disclaimer – all information, illustrations and product descriptions contained in this document are correct at time of publication. We, however reserve the right to make the changes at any time without prior notice or obligation. For internal use only, not for external distribution. Aug 2016, PROTON Learning & Coaching
Transmission 32 Chassis 33 Safety 41 Sales Highlights Page Marketing Branding Strategy 52 Market Trend 53 Competitor Comparison 54 Comparison (Current Persona) 56 Comparison Specs 57
Exterior
The Design Concept is Sporty & Executive Sales talk INTRODUCTION
2011 2012 2013 2014
Persona
Launched: Aug ‘07
2010 2009 2008 2007
Mar ’10 Elegance
2015 2016 2017
Aug ’08 SE
Nov ’13 SV
Jul ’14 Executive
Aug ’16 FMC
HISTORY
EQUIPMENT LIST
EXTERIOR
INTERIOR
SAFETY & SECURITY
COMFORT & CONVENIENCE
ENTERTAINMENT
iPod connectivity.
S-LINE
EXTERIOR
INTERIOR + Leather finishing + Leather seats SAFETY & SECURITY + Side airbags + Curtain airbags + Rear seat belt reminders + Power window with anti-trap COMFORT & CONVENIENCE + Push start-stop button + Passive keyless entry
OTHERS + Auto headlight
P-LINE
EXTERIOR + Executive spoiler INTERIOR + 60:40 foldable rear seat
COMFORT &CONVENIENCE + Steering wheel with audio switches + 2 USB ports at rear console + Front fog lamp OTHERS + Follow home lamp ENTERTAINMENT
MP3 compatibility
USB port and iPod connectivity.
E-LINE
5 Star ASEAN NCAP
front passenger
WARRANTY
Basic Warranty Items 5 Years or 150,000 km, whichever occurs first. + 3 years Free service (parts & labour charge) Specific Warranty Items 10 Years or 250,000 km, whichever occurs first (power window system) 1 Year or 20,000 km, whichever occurs first (Battery & exhaust system) Anti Perforation 7 Years from the date of first registration.
The front face is bold and has strong presence Sales talk
FRONT VIEW
Stylish headlamp connected to the front grille and wing for a distinctive look. Single graphic design with Proton Wings - strong presence of Proton Design DNA enhances the visual width of the car. Bold air intake for effective performance while giving a bold look to the front fascia.
The rear design is sporty and has a strong, modern look Sales talk
REAR VIEW
Lower diffuser image is aggressive looking and lifts the rear end proportionately. Inventive surface treatments is refreshing and modern. Sweeping rear lamp treatment lends a modern look and provides a strong character to the rear end.
.a The long wheelbase and sweeping roof line create a modern, unique look. Sales talk
SIDE VIEW
Sweeping roof line for excellent aerodynamic flow. Wing mirror on body gives space to the glass area thus providing generous visibility for the driver. Unique sculptured side feature on the door serves to balance the features on the side and lends a sporting character. Long wheelbase with short overhangs gives better leg room and a compact exterior Wide and tall glasshouse gives excellent all-round visibility for occupants.
Sales talk
Available in 3 variants, each with its own character. Sales talk
FRONT OVERVIEW BY VARIANT
Premium
New 15” inch Alloy Wheel (5-Spoke) Finishing - Luxe Silver Fog Lamp Chrome PROTON wing
Executive
New 15” inch Alloy Wheel (5-Spoke) Finishing - Kaiser Silver Fog Lamp Chrome PROTON wing
Standard
New 15” inch Alloy Wheel (5-Spoke) Finishing - Kaiser Silver Chrome PROTON Wing Black Side Mirror & Door Handles
Available in 3 variants, each with its own character. Sales talk
REAR OVERVIEW BY VARIANT
Premium
Trunk Lid Spoiler Active Antenna Chrome Trunk Lid Garnish
Executive
Trunk Lid Spoiler Passive Antenna Chrome Trunk Lid Garnish
Standard
Passive Antenna Door Sash - Body Colour Chrome Trunk Lid Garnish
Available in 6 dynamic colours. Sales talk
EXTERIOR COLOURS
Midnight Black (M) Silver Moon Dust (M) Fire Red (M) Carnelian Brown (M) Cotton White (S) Sterling Silver (M)
NEW
Length 4410 (+23) mm Width 1702 (-20) mm Height 1475 (-79) mm Wheel base 2550 (-5) mm
Vios
Length 4440 (+53) mm Width 1695 (-27) mm Height 1495 (-59) mm Wheel base 2600 (-25) mm
City
Length 4384 (-3) mm Width 1699 (-23) mm Height 1466 (-88) mm Wheel base 2552 (-3) mm
Polo
Length 4425 (+38) mm Width 1695 (-25) mm Height 1505 (-49) mm Wheel base 2600 (+45) mm
Almera
EXTERIOR DIMENSION COMPARISON
Large, spacious & comfort Sales talk
1554 mm 2555 mm Width 1722 mm 4387 mm
New Persona Honda City Toyota Vios Polo Sedan Persona
EXTERIOR DIMENSION COMPARISON
Front Legroom Rear Legroom
Head room New Persona Diff Persona IRIZ Honda City Toyota Vios Front 1002 +4 998 1002 900 900 Rear 983
984 983 852 822 Luggage Volume (Litres) New Persona Diff Persona IRIZ Honda City Toyota Vios VW Polo Sedan 510 +80 430 215 536 476 454 Legroom New Persona Diff Persona IRIZ Honda City Toyota Vios Front ( F ) 892
920 892 893 922 Rear ( G ) 770 +10 760 770 920 806 F + G 1667
1680 1662 1813 1728 Shoulder room New Persona Diff Persona IRIZ Honda City Toyota Vios Front 1361 +14 1347 1361 1376 1340 Rear 1340 +5 1335 1340 1330 1320
Best in class
MAIN EQUIPMENT Stylish & practical interior design which is a joy to be in. Sales talk
“Stylish Practicality”
Smart centre panel design integrates air
dominant character of the interior. Stitching treatment on the I/P adds finesse & high perceived value to the
Large HVAC knobs for ease of operation. Modern 3 spoke steering wheel design feels good to hold. Sculpted seats not only look sporty & comfortable but also gives excellent lateral support. Two tone interior for sense of richness & spaciousness. Improved gear knob design with side button for better usability.
STANDARD VARIANT
Standard Sales talk
Single Din Radio Fascia (integrates with utility compartment) Flat Black Centre Panel Titanium Chrome Door Handle Chrome HVAC Knob Fabric Seat Titanium Chrome Gear Knob Garnish Non-Fabric Door Ornament Flat Black Cover Meter Cluster Flat Black Airvents Lever
EXECUTIVE VARIANT
Executive Sales talk
Double Din Radio Fascia Titanium Chrome Centre Panel Titanium Chrome Door Handle Chrome HVAC Knob Fabric Seat Titanium Chrome Gear Knob Garnish Fabric Door Ornament Flat Black Airvents Lever
PREMIUM VARIANT & SPECIAL EDITION
Premium Sales talk
Touch Screen Radio Fascia Titanium Chrome Centre Panel Titanium Chrome Door Handle Chrome HVAC Knob Semi-leather Seat Titanium Chrome Gear Knob Garnish Chrome Airvents Lever Titanium Chrome Steering Garnish Leather-like Door Ornament
SUMMARY
Available in 3 variants, each with its own character. Sales talk
Premium
Titanium Chrome Finishing Semi Leather Upholstery 2-DIN Touchscreen Headunit
Executive
Titanium Chrome Finishing Fabric Upholstery 2-DIN Headunit
Standard
Flat Black Finishing Fabric Upholstery 1-DIN Headunit
PROTON INFOTAINMENT SYSTEM Allow driver & passenger to enjoy a wide variety of in car entertainment & internet surfing. Sales talk
NEW *1-DIN radio (AM/FM) with CD & MP3 player Bluetooth, USB & iPod connectivity
CARRY OVER IRIZ’S AUDIO/MULTIMEDIA SYSTEM
2-DIN radio (AM/FM) with CD & MP3 player Bluetooth, USB & iPod connectivity
PROTON INFOTAINMENT SYSTEM Allow driver & passenger to enjoy a wide variety of in car entertainment & internet surfing. Sales talk
2-DIN 6.2” Touch screen Multimedia system with navigation AM/FM radio with CD, DVD & MP3 player Bluetooth, USB, iPod & internet connectivity Internal 4GB memory card
ECO DRIVE ASSIST
ECO Indicator (in Meter Combination). Driver assistance to drive at economic way With ECO Indicator can save up to fuel consumption.
Raise driver awareness toward environmentally considerate driving and contribute to fuel economy. Sales talk
1st in Proton
METER CLUSTER
3.Gear Position
Hysteresis
EMS
ECO Mode Indicator Function
METER CLUSTER
0 % – 55% 1300RPM – 3500RPM 5MT: 2nd – 5th CVT: 3rd – 6th 0 l/h – 11.0 l/h
Remark: Fuel injection in EMS calculation is not same as IFC display at Meter Cluster due to different resolution
ECO mode indicator is driver assistance to drive at economic way. The ECO mode indicator lamp status will be switch on if all the following conditions are satisfied for calibration parameter <1> to <4>
Remark: ECO indicator connection to meter cluster Saga R Hardwire
ECO Drive Assist ; INPUT PARAMETER
Normal entry Pressing lock/unlock button
Press unlock > 2 seconds to release tailgate. Passive entry Key fob has to be within 1m from the door/tailgate. To unlock/lock, press once on door handle switch. To open tailgate, press tailgate switch.
PROTON KEYLESS ENTRY SYSTEM – PKE
1 m 1 m
Carry over Iriz
If remote battery drain: Locate key fob on SSB surface Ensure gear at P or N (CVT), press brake and press SSB.
PROTON KEYLESS ENTRY SYSTEM – KEYLESS START
Easy and convenience to start the engine. Sales talk
Passive start Key fob has to be inside cabin area Ensure gear at P or N (CVT), press brake and press SSB.
GEAR SHIFT LOCK FOR PREMIUM VARIANT
Note:
pedal in order to start the engine.
MT), place the gear shift lever to R by pressing the clutch pedal before or after stop the engine. This is to lock the gear (Gear Shift Lock) since this variant not come with Steering Lock function.
VEHICLE IN LOCK CONDITION PRESS UNLOCK BUTTON OUTSIDE MIRROR UNFOLD
AUTO FOLD SIDE MIRROR
Allow convenient side mirror folding whenever required Sales talk
VEHICLE RUNNING / IGN ON STOP ENGINE / IGN OFF TURN COLUMN SWITCH LIGHTINGS TO POSITION / LOW BEAM AND BACK TO OFF AGAIN
* WITHIN 10 MINS
HEADLAMP ON 30 Second
VEHICLE FOLLOW HOME LIGHT Provides a brief moment of lighting for the occupants to find their way home in the dark Sales talk
OTHER FEATURES
Grocery Hooks Rear USB Charger Leather Upholstery 10 Compartments Super-Flex Frameless Wiper 7 Bottle Holders
More Exclusive and convenience to customers Sales talk
OTHER FEATURES
Driver Seat Height Adjuster Remote Trunk Release
Practical yet easy and convenience. Sales talk
Headlamp Leveling 60:40 Foldable Seat 510 Liter Boot Space
Engine code 4P-H 1.6VVT Displacement (cc) 1597 Bore x stroke (mm) 76 x 88 Compression ratio 10.1 Power 80kW (107hp) @ 5750 Torque 150Nm @ 4000 Fuel RON 95 Exhaust emission EU 3
VARIABLE VALVE TIMING (VVT)
Variable Valve Timing (VVT) give more power and better fuel efficiency Sales talk
VVT Module
90 100 110 120 130 140 150 160 170 180 1000 1500 2000 2500 3000 3500 4000 4500 5000 5500 6000 6500
CamPro 1.6 CPS CamPro 1.6 IAFM+ New 1.6 VVT
“SHIFT LEFT”
“SHIFT UP”
(11.5 10.9 sec 0-100 km/h
Torque Curve 1.6VVT vs. 1.6 IAFM+ Benefit of Adopting 1.6 VVT Into New Persona Nm rpm
IMPROVEMENT ON FUEL EFFICIENCY
CONTINOUSLY VARIABLE TRANSMISSION (CVT)
Seamless drive and lower fuel consumption. Sales talk
CVT continuously controls the variable pulleys diameter and changes the gear ratio. Stepless gear shifting can avoid shift shock. Smooth acceleration. Lower fuel consumption.
Rack and pinion steering gear Steering wheel Steering column Intermediate shaft Servo unit
ELECTRIC POWER STEERING SYSTEM
Works by using electronically controlled electric motor Consume over 85% less power than hydraulic steering Reduced fuel consumption Save weight due to less component used
Ensure smooth respond and greater fuel efficiency Sales talk
SUSPENSION
Excellent ride and handling. Sales talk
McPherson Strut type front suspension, with coil spring and stabilizer bar Torsion beam axle type rear suspension, with coil spring
Front brakes are 14-inch, ventilated disc type Rear brakes are 8-inch, drum type
Effective braking. Sales talk
BRAKES
5 STAR RATING NCAP REINFORCED SAFETY STRUCTURE (RESS) AIRBAG ELECTRONIC STABILITY CONTROL (ESC) ANTI LOCK BRAKE SYSTEM (ABS) ELECTRONIC BRAKE DISTRIBUTION (EBD) TRACTION CONTROL SYSTEM (TCS) HILL HOLD ASSIST (HHA) BRAKE ASSIST (BA) OTHER SAFETY FEATURES
NCAP RATING – 5 STAR RATING
Ensures the safety of all the occupants in most driving condition Sales talk
BODY STRUCTURE – HOT PRESS FORMING
. Sales talk 5X Stronger
any car
sections. Hot Press Forming (HPF) Technology This technology produces a high tensile strength part to ensure better torsional body rigidity yet retaining ideal weight for better fuel efficiency. It is designed to meet ECE Regulation.
TOTAL 7 PARTS
Better torsional body rigidity yet retaining ideal weight and complying to stringent domestic and international crash requirements. Sales talk
BODY STRUCTURE – ULTRA HIGH STRENGTH STEEL & ROLL FORMING
Better torsional body rigidity yet retaining ideal weight and complying to stringent domestic and international crash requirements. Sales talk Benefits: Permits processing high and ultra high strength sheet metal. Contribute to weight reduction. 1180 mega pascal (Mpa) in critical section.
TOTAL 7 PARTS
VEHICLE DYNAMIC CONTROLS (VDC)
ELECTRONIC STABILITY CONTROL Improve the safety of a vehicle’s stability by detecting & reducing loss of traction. Sales talk
Electronic Stability Control (ESC) optimizes vehicle stability while cornering. When the car begin to skid due to a sudden change in steering, or on the road surface, ESC help the driver retain vehicle control
TRACTION CONTROL SYSTEM (TCS)
To produce stabilized torque at driven wheel running with the highest slip / reduce slip at both driven wheels.
Prevent loss of traction between the wheels and the road. Sales talk
ANTI LOCK BRAKING SYSTEM (ABS) Prevent brake from locking up during emergency braking and shortens the braking distance. Sales talk
Brake pressure modulator to AVOID LOCKING WHEELS when braking and to avoid uncontrolled skidding.
ELECTRONIC BRAKE DISTRIBUTION (EBD)
Electronic Brake Distribution (EBD) work to prevent overbraking
ideal brake force distribution curve.
Ensure effective braking hence reducing the braking distance Sales talk
BRAKE ASSIST
BA supports the driver to reach the shortest possible stopping distance in panic braking situations, by building up the maximum necessary brake pressure.
Additional force is automatically applied during emergency braking so that the car stops in the shortest possible distance. Sales talk
HILL HOLD ASSIST To prevent vehicle from moving in reverse motion at slope Sales talk
Hill Hold Assist (HHA) works as temporary drive-off assistance during drive-off situations on an incline. HHA offers a comfort improvement in common every day situations (e.g. stop & go traffic, doing parking maneuvers, parallel parking, drive off in reverse uphill) by preventing the typical rolling tendency
With HHA Without HHA
DUAL PRE-TENSIONER WITH LOAD LIMITER SEAT BELT
Dual Pre - tensioner - Hold the driver and front passenger firmly in their seats immediately after collision. Load Limiter - Once pre-tensioner of retractor is activated, the seatbelt is pulled back. Then load limiter would act as a certain pulling load is achieved and releases back the seatbelt as to prevent chest being compressed more then it should.
Dual Pre-Tensioner pulling direction
To secure the occupant against harmful movement that may result during a collision or a sudden stop Sales talk
Seat Belt Reminder for all Occupant
SRS AIRBAG – SIDE & CURTAIN FOR PREMIUM
Supplemental Restraint System (SRS) Airbag system is designed to supplement the seatbelt system and improve occupant protection in certain type of vehicle collision.
Its purpose to minimize injuries to occupants during crash and provide protection to their bodies Sales talk
OTHER FEATURES
ISOFIX & Top Tether Impact Sensing Door Unlock Reverse Camera
Sales talk
Whiplash Protection Headrest Front & Reverse Parking Sensor
54
Product concept : MODERNITY ON THE GO Target market : Established small family (main car) who prefers
Communication Strategy: Brand Positioning: For young active Malaysians, New Persona matches your modern lifestyle, with a stylish design that brings you and your family so much value. It has the latest “connectivity” that keeps you always connected
features that protects you and your family. √Modern Design √Innovative Features √Safety √Practicality
MARKETING BRANDING STRATEGY
C Segment Top 5 2010 2011 2012 2013 2014 2015 1st Persona 44,391 Persona 46,415 Persona 30,890 Preve 20,825 Persona 13,796 Preve 9,781 2nd Civic 9,153 Inspira 9,840 Preve 19,610 Persona 20,154 Preve 12,303 Altis 7,847 3rd Altis 6,424 Civic 6,553 Civic 7,541 Civic 4,116 Suprima S 5,641 Persona 5,958 4th Forte 5,209 Forte 5,731 Forte 6,669 Altis 3,727 Civic 5,060 Civic 3,389 5th Sylphy 4,583 Altis 5,612 Inspira 3,359 Forte 3,140 Altis 5,030 Suprima 1,104
Source : Segment Y
Domestic : C Segment Top 5 Models
4 years top selling model : Persona 10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 90,000 100,000 0% 20% 40% 60% 80% 100% 120% 2010 2011 2012 2013 2014 2015 Others Suprima Preve Inspira Sylphy Forte Altis Civic Persona Total Volume
High End Family Young Entry
4-door Sedan
PRODUCT POSITIONING
Model New Persona VIOS CITY ALMERA BEZZA
Dimension
Length 4,387 4,410 4,440 4,425 4,150 Width 1,722 1,700 1,695 1,695 1,620 Height 1,554 1,475 1,477 1,510 1,510
Wheelbase
2,555 2,550 2,600 2,600 2,455 Luggage area (L) 510 506 536 490 508 Kerb Weight 1,155 1,210 1,050 1,095 1,075 1,106 1,020 865 930 (min. kg) Engine Size 1.6L VVT 1.5L 1.5L 1.5L 1.0L / 1.3L
Hp 107 107 118 100 65 / 95 Power Per Ton 92.6 101.9 109.2 98 75 / 102
Nm 150 141 145 139 91 /121 Torque Per Ton 124 134.3 134.9 132 105 / 130 Fuel consumption *5.6L / 6.1L /100km *6.2L/100km *5.7L/100km **6.7L/100km *4.4L / 4.8L 100km
*NEDC **JC08
COMPETITOR COMPARISON – TECHNICAL DATA
MT/CVT
New Persona Current Persona Almera Vios City
Price (RM) 45.5 48.5 50.5 53.5 71.7-74.5 81.5 84.6 77.9- 81.9 87.6 93.4 97.9 76.1 79.3 84.6 92 STD MT STD AT EXEC AT PREM AT SV MT SV AT EXEC MT EXEC AT E V VL J E G TRD S S+ E V Steering Motion EPS Hydraulic
Electric
Motion EPS Electric Steering Adjust Tilt Tilt
Tilt
Tilt Tilt & telescopic Steering Audio Switches
√
√
√
√
Projector Headlights
√
√
√
√ √
Rear Fog Lamp
√ √ √ √
√ √ √
√ √ √
√
ECO Indicator
ECON Button
Engine Push Start/ Stop
√
√ Passive Keyless Entry
√ √ √ √
√ Built-in GPS
function
√
Auto Head Light
√ √ √ √
√ √ √
√ √ √ √
√ √ √ √ √ √ √ √
Advantage Disadvantage
COMPETITOR COMPARISON – CONVENIENCE Improvement over current Persona and competitive with competitors; Vios, City & Almera Sales talk
New Persona Current Persona
Almera
Vios City
Price (RM) 45.5 48.5 50.5 53.5 71.7- 74.5 81.5 84.6 77.9- 81.9 87.6 93.4 97.9 76.1 79.3 84.6 92.0 Safety
S MT S AT E AT P AT SV MT SV AT E MT E AT E V VL J E G TRD S S+ E V
ABS + EBD
√ √ √ √ √ √ √ √
√ √ √
√ √ √ √ √ √ √ √
Brake Assist (BA)
√ √ √ √
√ √
√ √ √ √ √ √ √ √
Rear Disc Brake
√ √ √
√
√ √ √ √
√
Traction Control (TC)
√ √ √ √
Electronic Gear Shift Lock
√
√
Hill-stop assist
√ √ √ √
√
Front Airbags
√ √ √ √ √ √ √ √
Driver √ √
√ √ √ √ √ √ √ √
Side Airbags
Curtain Airbags
ISOFIX & Top Tethered
√ √ √ √
√ √
ISOFIX ISOFIX ISOFIX ISOFIX ISOFIX ISOFIX ISOFIX ISOFIX
Dual Pretensioner Seat Belt
√ √ √ √
(Driver's)
√ √ √
√ √ √ √
√ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
Advantage Disadvantage
COMPETITOR COMPARISON – SAFETY Safety Features are competitive with Vios & City. Sales talk
New Persona Current Persona Almera Vios City Price (RM) 45.5 48.5 50.5 53.5 71.7- 74.5 81.5 84.6 77.9- 81.9 87.6 93.4 97.9 76.1 79.3 84.6 92.0 Comfort STD MT STD AT EXEC AT PREM AT SV MT SV AT EXEC MT EXEC AT E V VL J E G TRD S S+ E V
Alloy Wheel
√ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
Tyre Size
15” 15” 15” 15” 15” 15” 15” 15” 15” 15” 15” 15” 15” 15” 15” 15” 15” 15” 16"
Bodykit
√
√
√
√
√
Leather Upholstery
√
√
Radio /CD/ MP3
√ √ √ √ √ √ √ √ √ √ √ √ √ √ √ 1Din √ √ √
USB / AUX Jack
√ √ √ √ √ √ √ √ AUX AUX AUX √ √ √ √ √ √ √ USB
Bluetooth
√
√ √ √ √ √ √ √ √ √ √
2 2 4 4 2 2 2 2 4 4 4 4 4 6 6 4 4 4 8
Auto Air-cond Control
WM with turn signal
√ √ √ √ √ √ √ √
√ √ √
√
Electric Fold Mirror Housing
√ √
Auto
Driver Seat Height Adjuster
√ √ √ √
√
√ √ √ √ √ √ √ √
Driver Seat Arm Rest
√ √ √
√
Rear A/C Ventilation
√
Rear Seat Armrest
√ √
√ √
√
Rear Seat 60:40 Folding
√
√ √
√
Advantage Disadvantage
COMPETITOR COMPARISON – COMFORT On par with competitors in overall. However, competitors have more cutting edge in certain areas such as entertainment system (speakers), alloy wheel size and rear AC vents (CITY) Sales talk