1988 - 2014 2014 ICTC is a Full Service Manufacturer of Custom - - PowerPoint PPT Presentation

1988 - 2014 2014

ICTC PRESENTATION TABLE OF CONTENTS

1) ICTC Company Profile

• Background
• Industry Specialties
• Quality
• Cable & Wire Harness
• EMS Solutions
• Turn Key Services
• Off Shore
• Customer Service
• Delivery
• Hall of Fame
• Testimonies
• Summary – At the Core

2) News & Press Releases 3) ISO Certificate 4) MBE Certificate 5) Sample Quality Plan 6) Quality Manual 7) 2007 – 2013 Quality Performance 8) 2007 – 2013 Delivery Performance 9) Contact Directory ICTC is a Full Service Manufacturer of Custom Wire Harnesses, Cable Assemblies, Printed Circuit Board Assemblies & Electronic Box Builds

ICTC COMPANY PROFILE

SECTION 1

ICTC BACKGROUND

• Located 35 miles North of Tampa Florida, USA
• China location in Chang An Town, Dongguan
• Part of IC INTRACOM’s global group of companies with offices

and distribution centers around the world www.icintracom.com

Founded in 1988, the company has evolved from a simple local cable assembly house to a worldwide provider of electronic manufacturing

• solutions. In 1996, ICTC received ISO 9002:1994 certification. In 2003,

ICTC USA established its own facilities in China, and as of May 2010, both

• ur USA and China facilities have ISO 9001:2008 certification.

With our Global Presence, multiple locations, and strategic partners around the planet, we are able to provide client specific manufacturing solutions that are value focused with excellence in service, superior quality, and with an ultimate goal of exceeding our customer's expectations.

ICTC INDUSTRY SPECIALTIES

 Aerospace & Defense  Audio / Video  Marine  Automotive  Data Communications  Electronics  Gaming  Industrial Machinery  Lighting  Medical  Video  Military  Renewable Energy  Telecom / Networking

For more than 25 years, ICTC has built its reputation on delivering the highest level of quality and service to our customers in a variety of industries. Strongly committed to honor and integrity, we work hard each day to earn your trust, striving with excellence to surpass your expectations. ICTC USA is dedicated to listening, understanding and delivering manufacturing solutions for your needs, allowing you to free up more resources and focus on your own unique core competencies.

ICTC QUALITY ASSURANCE

 Onsite Quality Control of OEM product realization  Verify components at IQC  ISO 9001:2008 in China & US  Product Specific engineered QP’s (Quality Plans)  Mid-process inspection  Out of box audits



At ICTC USA, we are committed to quality by focusing on customer’s needs and listening to their

• expectations. Our expectation is that we supply an uncompromising manufacturing performance

by delivering superior quality products to our clients with white glove service - on time, every time!

ICTC QUALITY RESULTS

ICTC Cable and Wire Harness Standards

 We adhere strictly to the following manufacturing processes –

• J-STD-001D Certified Soldering Instructors & Technicians
• Class II & Class III Soldering
• IPC/WHMA-A-620 Rev. A

 WHMA Member  ISO 9001: 2008 Certified 0078239  ISO 13485:2003 Certified 0077249  Mil Spec  UL Registered Firm E231095  ITAR, Q4 2014  AS9102, Q1 2015

ICTC CABLE AND WIRE HARNESS PROFICIENCIES

 Custom Wire & Cable Operations  Cutting, Crimping, Stripping, Termination  Heat Shrinking, Tinning, Twisting, Kitting  Spiral Wrapping, Butt Splicing  Labeling, Marking and Molding  Simple & Intricate Wire-Harness Assemblies  Shielded or Unshielded  Modular, Semi-Rigid Coax,  Multi-pair and Discrete  100% Testing

ICTC Cable and Wire Harness Varieties

• Data Communications

Cable

• Co-ax to include semi-

rigid

• Discrete Wire
• Ribbon Cable
• Hook-Up Wire / Lead Wire
• Audio/Video Cable
• Computer Cable
• Automotive Wire and

Battery Cable

• Marine Wire
• Mil Spec
• Industrial Wire
• Instrumentation Cable
• Power Cable
• Flexible Control Cable
• Continuous Flex Cable
• Automation Cable
• Torsion wire
• Halogen Free Cable
• High Temperature Cable

ICTC EMS Solutions

• Thru-hole
• SMT including BGA’s
• Typical sizes, thicknesses & layers
• ROHS Compliant
• Conformal Coating
• Assembly to IPC-A-610 Class ll
• Component sizes of 0402 and up (USA)
• Small runs of 50-1,000 in USA
• Large runs of 1,000+ in China

ICTC USA EMS EQUIPMENT LIST

• Universal Advantis3

Lightning 30 Chip Shooter (2 units)

• Universal Advantis iL7 -

Fine Pitch Placement

• Universal VCD Axial

Inserter

• Universal Pick and Place
• Conceptronic HVA 155, 10

Zone Reflow Oven

• Electrovert Ultrapak 600M

Wide Wave Solder

• AlphaMetals OmegaMeter

600 SMD

• AOI A1 Inspection System
• OZO 16SI PCB Depanelizer
• EMC Cyberclean 200 In-

line Wash

• Custom Conformal Coat

Booth

• Various HEPCO Component

Prep Gear

ICTC USA EMS EQUIPMENT LIST

• DEK Horizion 03iX Screen

Printers (2)

• MyData MY-9

w/Hydrahead

• Vitronics Soltec XPM 520

reflow oven

• Scienscope MZ7-PK5-LED-

X Video Inspection System

• Manncorp BR-720 Semi-

Automatic Rework Station

• Manncorp 28.4 Wave

Solder Machine

• Glennbrook Technologies

RTX-113 X-RAY

• Aqueous Technologies

Trident XLD Zero Discharge Batch Cleaner with Eco-Cycler

ICTC TURN KEY SERVICES

• Engineering Support & Services
• Custom Drawings
• Customer drawing updates
• Process Engineers
• Project Managers
• BOM/AVL Analysis
• Sub-Assembly Builds
• Modular Solutions
• Enclosures
• Integration of Hardware &

Software into builds

• Serialization
• Bar-Coding and Date Stamping
• Plastic Injection Molding
• Aluminum Injection Molding
• Die Cast
• Precision Machining
• Design Package Review
• World Wide Component Sourcing
• Suggesting possible crosses for

additional savings

• In-Process Monitoring
• Refurbishment
• Tooling
• Quick Turn Prototyping
• First Article Sampling
• Managing Production and Logistics
• f Offshore and Domestic Builds
• Kitting
• Prototyping
• Including PCB & SMT

Assembly

• Supply Chain/Logistics Management
• Domestic & international

logistics

• Warehousing & JIT Direct

Fulfillment to the field

• Testing Capabilities
• Domestic and Offshore
• Testing to 100% of the client’s
• r ICTC USA's testing

requirements, whichever is more stringent

ICTC TURN KEY SERVICES

ICTC USA is able to manufacture small to medium-sized Turn Key builds, as well as prototyping, in our factory located in Florida, USA. We are also experts in preparing a product for higher volumes and offshore production. Our value-added services include domestic re-testing, warehousing, complete logistics and even refurbishing services.

ICTC OFFSHORE CAPABILITIES

• Crossing parts on BOM’s
• US specified parts are going to be more expensive in China
• Tooling costs
• Generally around 50% savings over US Domestic tool costs
• Generally a 4-6 week time savings
• Manufacturing costs
• Generally around a 30% savings
• Dedicated Quality Control under ISO 9001:2008 processes
• ICTC’s own inspection engineers on site
• Uninterrupted transition of US domestic production to
• ffshore production
• Managing protection of IP (Intellectually Property) by

intelligently compartmentalizing China manufacturing.

CUSTOMER CARE

What Makes ICTC USA Unique? We are Customer Driven

That's right! Our Customer Service Policy is Driven by the Unique and Custom requirements of Each of our Clients. Not ONE Service Policy for All Clients, but ONE Service Policy for Each Client . . .

• The way they want it,
• When they want it and
• How they want it.

You will receive:

• Personal Attention
• Honest Communication
• Timely Communications
• Much Attention to Detail

ICTC DELIVERY

• Full Service Domestic & International Logistics
• JIT Stocking
• International Sourcing Services
• Domestic & International Offsite

Warehousing

• Flexibility in packaging requirements

Web: ictcusa.com Tel: 352-796-1716

HALL OF FAME

SUMMARY – AT THE CORE

With an unrivaled customer focus and a financially powerful global reach, we are able to provide you with greater options and flexibility with our established and comprehensive manufacturing services. Our infrastructure and processes are solid and consistent, yet agile enough to handle a wide array of

• products. We are experts in US and Off-Shore sourcing and manufacturing providing a secure and

confident procurement experience for our clients. At ICTC, we work hard each day to earn your trust by putting your needs first. A Total ICTC Team commitment to your Total satisfaction! Whether your needs are for a domestic or an off-shore solution, you can be confident that your product built by ICTC USA, and your treatment throughout the process, will be exemplary.

ICTC NEWS AND PRESS RELEASES

SECTION 2

Interconnect Cable Technologies Corporation Invests $3.1 Million To Establish Manufacturing Facility In Brooksville, Florida

ICTC IN THE NEWS

ICTC Carries Stream of Inventions to the Market

By Shary Lyssy Marshall, Times Correspondent In Print: Sunday, March 27, 2011 A new Dallas County Schools bus has cameras near the Stop-Arm to catch drivers who fail to halt. It’s part of a security system built by ICTC, based in Hernando County. Some manufacturers make a product that's all their own. Others, like ICTC, make products based on prototypes inventors bring to them. The company, with headquarters at the Hernando County Airport Business Complex, has helped dozens of firms bring new products to a mass market, including electronic security systems that keep schoolchildren safe, marine cables that can weather the elements and traffic control systems that help clear intersections for emergency vehicles. Part local, part global, ICTC specializes in cable assemblies and electric boxes for more than 50 clients in the medical, military and technology industries. Part of the company's job is advising clients on the best places to manufacture their products. With many firms operating on lean budgets and avoiding risk, putting all of those

• perations overseas doesn't always make sense, said president Sareet Majumdar.

"A lot of companies decided to draw down their inventories and couldn't place orders way into the future," he said. "They needed a better response domestically.“ Majumdar describes ICTC as a hybrid. Its headquarters and main manufacturing facility are both in Hernando, but it also has a small management team in China that facilitates production there when necessary. Of the company's 91 employees, nine work in China while the rest live and pay taxes here. Based on an increased workload, ICTC added an additional shift last summer, increasing its work force by 25. One new product line came from officials at Louisiana-based company which wanted someone to manufacture a new security system for school buses. The product includes cameras both inside and outside of buses, helping drivers monitor student behavior as well as drivers zooming past stop

• signs. ICTC was able to build the product, and schools from Rhode Island to Texas have lined up to try it. Other recent ICTC products include a specialized cable used
• n high-speed ferries. The cable has to be able to work in harsh conditions - saltwater, high temperatures and freezing temperatures. "That product will go all over the

world," said Majumdar. Another customer designed the electronics for traffic boxes, those large boxes off to the side of major intersections that allow officials to tweak traffic lights. Everything the company does depends on a steady stream of inventions and prototypes. "We are 100 percent customer focused," Majumdar said. "We don't invent anything. "If our customers don't develop or come up with cool ideas, we don't have anything to make. A lot of companies say, 'We rely on our customers to buy our product.' We rely on them to develop a product for us to manufacture.“ Manufacturing has grown in the United States during the recession. And as the economy improves, Majumdar expects business to continue to grow. “That's the nature of our business," he said. "When the economy picks up, the mothballed projects come to life. "Ideas that have been sitting on someone's desk for a while suddenly look possible."

ICTC ISO CERTIFICATES

SECTION 3

Chris Jouppi President, QMI-SAI Canada Limited ________________________________________________________________________________ ISO 9001

CERTIFICATE OF REGISTRATION

ISO 9001:2008

The manufacture and distribution of cable, harness, and electronic assemblies.

Certificate No.: CERT-0078239 Original Certification Date: August 17, 2014 File No.: 1654463 Current Certification Date: August 17, 2014 Issue Date: August 18, 2014 Certificate Expiry Date: August 16, 2017

ICTC USA

16090 Flight Path Drive, Brooksville, Florida 34604 USA

The above organization has been audited in accordance with the requirements of AS9104/1:2012. SAI Global Certification Services Pty Ltd dba QMI-SAI Canada Limited located in Toronto, Ontario, Canada is accredited under the Industry Controlled Other Party (ICOP) scheme. The certificate is issued at the accreditation location in Toronto, Canada.

This is to certify that

• perates a

which complies with the requirements of for the following scope of registration

Quality Management System

• f SAI Global and must be returned to them upon request.

Samer Chaouk Head of Policy, Risk and Certification

ICTC USA

16090 Flight Path Drive, Brooksville, Florida 34604 USA

Quality Management System ISO 13485:2003

The manufacture and distribution of cable, harness, and electronic assemblies.

Certificate No.: CERT-0077249 Original Certification Date: August 17, 2014 File No.: 1654463 Current Certification Date: August 17, 2014 Issue Date: August 18, 2014 Certificate Expiry Date: August 16, 2017

Chris Jouppi President, QMI-SAI Canada Limited ________________________________________________________________________________ ISO 13485

• f SAI Global and must be returned to them upon request.

This is to certify that

• perates a

which complies with the requirements of for the following scope of registration

CERTIFICATE OF REGISTRATION

Samer Chaouk Head of Policy, Risk and Certification

ICTC MBE CERTIFICATE

(MINORITY BUSINESS ENTERPRISE)

SECTION 4

ICTC SAMPLE QUALITY PLAN

SECTION 5

REVISION DATE 11/11/11 SHEET 1 OF 5 MASTER TRAVELER REVISION: 16

CUSTOMER NAME: YOUR COMPANY ASSY/PART NO.: UP-2-U PART REVISION: 2 P.O. NO. ISSUE DATE ISSUED BY JOB OR LOT NO. LOT QTY SCHEDULED SHIP DATE

BILL OF MATERIALS

I TE M MFG PART NO DESCRIPTION TOOL CODE ASSY QTY KIT QTY KIT INT

1 Generic 201007WHT7 Wire, 20 AWG, UL1007 WHITE 2.6 ft 2 Generic Generic 221007WHT7 or 221007/1569WHT7 Wire, 22 AWG,UL1007 or UL1007/1569,WHITE 13.7 ft 3 AMP 2-520335-2 (L) Term., Ultra Fast Flag .020X.187 057, 088 2 ea 4 AMP 205205-2 Conn., 15 Pos. D-Sub,Rcpt 1 ea 5 AMP 66504-4 (R) Term., Socket 20-24 AWG 238, 707 11 ea 6 Optek OPB370T55 Interrupter 3 ea 7 National 31-020469-A PCB (encoder) 1 ea 8 National 31-020466-A PCB (detector & home) 1 ea 9 Panduit BC2S-S10-C Ty-wrap clamp 3 ea

10

Panduit PCM-E1 Wire Marker 1 ea

11

Panduit PCM-E2 Wire Marker 1 ea

12

Panduit PLT1M-XMR Tie Wrap, 4'' 1 ea

13

Panduit PLT1M-XMRO Tie Wrap, 4'', BLK 6 ea

14

Ziptape THS-205-727

• Label. 1"x1.5"

2 ea

15 NewBest

• Assc. Bag

46GPAS 104-6-22 ESD plastic bag, 4X6 1 ea

16 Humiseal

1B73 Conformal Coating .38 oz.

17 Humiseal

521 Thinner .19 oz.

18

AMP 205980-1 Kit Screw Retainer 1 ea

19

UL UL UL E231093/25 E231093/50 E231093/100 Label, Qty 25 Label, Qty 50 Label, Qty 100 1 ea per shippin g box

TOOLING LIST

TOOL CODE MFG PART NO ICTC DESCRIPTION QTY IN HOUSE

57 AMP 90390-3 000057 HAND TOOL HEAD FOR 58078-3 2 88 AMP 58078-3 000088 HANDTOOL, FRAME 4 144 AMP 58448-2 000144 HANDTOOL-CERTI-CRIMP 1 238 AMP 466900-1 000238 STRIP/CRIMP APPL. (LEASE--NOV 94) 1 707 AMP 466422-2 000707 APPLICATOR,K-PRESS(LEASE-OCT-96) 1

LABELING REQUIREMENTS

Using Label above and the Label Maker, print 2 labels with the following information:

END-USE UP-2-U

End-use Description UP-2-U Rev 2

REVISION DATE 11/11/11 SHEET 2 OF 5 MASTER TRAVELER REVISION: 16

• r after being incorporated through an intermediate process into other data without the prior written approval of the US Department of State. This document contains proprietary and confidential information

SPECIAL REQUIREMENTS

PULL TEST REQUIRED, 2 PER SHIFT MINIMUM: 20 AWG MUST HOLD 13 LBS. FOR 1 MINUTE. 22 AWG MUST HOLD 8 LBS. FOR 1 MINUTE. SOLDERING MUST BE IAW IPC-A-610 CHAPTER 6, CLASS 3 MINIMUM. DO NOT OVER APPLY CONFORMAL COATING, USE IN WELL VENTELATED AREA ONLY, PPE REQUIRED.

ASSEMBLY PROCEDURE

ALL OPERATORS ARE RESPONSIBLE FOR THEIR INDIVIDUAL WORKMANSHIP PER QUALITY STANDARD IPC/WHMA-A-620

STEP If applicable, check for completion of previous step per QUALITY STANDARD IPC-WHMA-A-620 001 Cut two (2) wires (BOM item #1) to a length of 15-1/2” ± 1/8”. ** Strip ‘A’ end 1/4" ± 1/64”, strip ‘B’ end 3/32” ± 1/64”, 002 Cut three (3) wires (BOM item #2) to a length of 17 7/8" ± 1/8”. ** Strip ‘A’ end 1/8” ± 1/64”, strip ‘B’ end 3/32”

± 1/64”.

003 Cut six (6) wires (BOM item #2) to a length of 18 13/32” ± 1/8”. ** Strip ‘A’ end 1/8” ± 1/64”, strip ‘B’ end 3/32”

± 1/64”,

004 Tin dip ‘A’ end of all 22 AWG wires. 005 Terminate the ‘B’ end of all wires with (BOM item #5) socket terminal. 006 Terminate the ‘A’ end of the 20 AWG wires with (BOM item #3) quick disconnect. 007 Solder one (1) (BOM item #6) interrupter to (BOM item #7) PCB. NOTE: AFTER SOLDERING INTERRUPTER TO BOARD DO NOT SUBMERGE BOARD IN WATER FOR CLEANING PURPOSES. 008 Solder two (2) (BOM item #6) interrupter to (BOM item #8) PCB. NOTE: AFTER SOLDERING INTERRUPTERS TO BOARD DO NOT SUBMERGE BOARD IN WATER FOR CLEANING PURPOSES. 009 Solder the three (3) 17 3/4" 22 AWG wires to the PCB (BOM item #7) {ENCODER BOARD}. 010 Solder the six (6) 18 13/32” 22 AWG wires to the PCB (BOM item #8) {DETECT & HOME BOARD}. 011 Plug the wires into (BOM item #4) D-sub connector per wire chart. 012 Apply (BOM items #10 & #11) wire markers to 20 AWG wires per drawing (flag). 013 100% Test assemblies, using Part-specific test fixture and complying with all steps of Part-specific Test Procedure. 014 100% INSPECTION OF SOLDERING PER IPC-A-610 CLASS 3 MINIMUM PRIOR TO STEP 15. 015 Apply conformal coating (BOM #16 liquid and Bom #17 Thinner.). See note 5, Att. ‘A’. Use liquid and thinner, mix 2 parts Humiseal and 1 part thinner. WARNING: PROTECTIVE EQUIPMENT REQUIRED TO APPLY CONFORMAL COATING! 016 Inspect boards for conformal coating per IPC-A-610 Section 9.1. 017 Revision check, print labels. 018 Apply six (6) (BOM item #13) ty-wraps to assembly per drawing. NOTE: When applying ty-wrap to “encoder” board (BOM item #7), ensure wire ends are straight, and bend wires over in a curve, allowing slack in wire to prevent cracking conformal coating. 019 Apply one (1) (BOM item #12) ty-wrap to assembly per drawing. 020 Apply three (3) (BOM item #9) ty-wrap clamps, per drawing. 021 Apply two (2) (BOM item #14) labels to assembly, see Att. ‘A’.

REVISION DATE 11/11/11 SHEET 3 OF 5 MASTER TRAVELER REVISION: 16

• r after being incorporated through an intermediate process into other data without the prior written approval of the US Department of State. This document contains proprietary and confidential information

022 Install jackscrews and clips (BOM item #18) to D-sub. NOTE: INSURE JACKSCREWS THREADS UP ARE FULLLY SEATED IN CLIPS. FIRST PIECE INSPECTION CHECK OF ABOVE STEPS REQUIRED:

TEST - FINAL INSPECTION - SHIP

023 100% Test assemblies, using Part-specific test fixture and complying with Test Steps 1 through 8 and 11 and 12 of Part-specific Test Procedure. Steps 5 and 7, and 6 and 8 can be combined for this test only. Place marker dot on label if assembly passes this test. If assembly passes all steps of test, stamp or mark FCT with white ink on component side of Encoder board per Att. ‘A’. NOTE: IF USING STAMP, PLEASE ADD RECONDITIONING FLUID TO STAP PAD TO KEEP IT FROM HARDENING. 024 100% Inspection of assemblies tested, per Att. A, and workmanship per IPC/WHMA-A-620 & IPC-A-610. 025 Place in bag, align on layers of bubble wrap, pack for shipment. NOTE: EACH BOX MUST HAVE

THE APPROPRIATE UL LABEL AFFIXED TO IT, AND THIS STEP MUST HAVE Q.A. VERIFICATION.

Materials moves and handling.

REVISION DATE 11/11/11 SHEET 4 OF 5 MASTER TRAVELER REVISION: 16

• r after being incorporated through an intermediate process into other data without the prior written approval of the US Department of State. This document contains proprietary and confidential information

APPROVED FOR USE: DATE DATE

Technical Services Manufacturing

DATE DATE

Quality Control Purchasing

DATE DATE

Production (Group Leader) Data Entry

HISTORY OF MASTER TRAVELER CHANGES

REVISION NUMBER DESCRIPTION / REASON FOR CHANGE REQUESTED BY COMPLETED BY /DATE 06 Added label P11/J5 to BOM, Labeling requirements, steps 18 and 22, and Att. ‘A’. Added liquid sealant and thinner to BOM, step 15 and note 5 of Att. ‘A’. Added BOM item 19 (UL Labels) & note in step 025 to add UL label to box. Customer DDD 11/26/02 07 Modified Assembly label per customer. Added note to step 23 And Final Inspection Requirements concerning jackscrews. Added note to Final Inspection Requirements about proper part number on C of C. Customer DDD 12/18/02 08 Corrected att. ‘A’ to reflect ty-wrap placed between labels on ‘B’ end of assembly. PROD. A.N. RBS 01/07/03 09 Increased Font in step 25. Changed step 7 in Final Inspection Requirements to check for UL labels on Shipping

• Box. Added note to step 25 to ensure Q.A. checks for UL

Labels. Engineering DDD 04/22/03 10 Revision Changes 1 through 5 moved to History. Changed Step 13 and added reference to Part-specific Test Fixture and Test Procedure. Added step 24 and renumbered remaining

• steps. Added test fixture and procedure to Test Requirements

in Att. ‘A’. Customer DDD 05/09/03 011 Emended text Step 13 and Step 24 Production A.N. DDD 06/03/03 012 Revised PN item#2 BOM. Changed QP to new format Customer Svc BGW 09/15/03 013 Changed quantity of BOM item 9 and 13. Changed quantities in steps 19 and 21. Changed Att. ‘A’ to reflect new Rev.

• drawing. Updated Q.P. and label to new drawing rev. (2)

Customer DDD 10/22/03 014 Changed from Rev 1 to Rev 2 Header to per Customer Customer DDD 10/30/03 015 Added note to step 7 and 8. Eng DDD 12/24/03 016 Added “long side up” to drawing #16. ENG. BSD 11/11/11

Interconnect Technologies Corporation

CUSTOMER NAME: YOUR COMPANY ASSY/PART NO.: UP-2-U PART REVISION: 2 “A” END

WIRE CHART 4.5” 2.0”

“B” END

6 7 13

DETAIL ‘B’

1

1.5” 9 4.5”

10.5” 6 8 13 2.0”

14

8 DETAIL ‘A’ 13 13 2 13 2.0” 9 9

13 4

5 16 6 1 6 1 2 3 4 5 6 12 2

TEST MARK Long side up

7 DETAIL ‘A’ 13 10 E1 E2 11 3 3.0” 6 KEEP ENDS STRAIGHT & LEAVE SLACK

FINAL INSPECTION REQUIREMENTS:

1. VERIFY ALL LENGTHS PER DRAWING ABOVE. 2. VERIFY CONNECTOR ORIENTATION PER DRAWING ABOVE. 3. VERIFY CORRECT PLACEMENT OF LABELS. 4. VERIFY SUCCESSFUL COMPLETION OF CONTINUITY/SHORTS TEST. 5. VERIFY WORKMANSHIP PER IPC/WHMA-A-620 / IPC-A-610, CLASS 3 3

TEST REQUIREMENTS:

ON BOARD SIDE 13

FCT

3 2 1 6. VERIFY THAT JACKSCREWS ARE FULLY SEATED IN CLIPS. 7. VERIFY UL LABELS ARE AFFIXED TO EACH SHIPPING BOX

1) Part-specific Test Fixture and Procedure.

DETAIL ‘B’

REVISION DATE 11/11/11 SHEET 5 OF 5 MASTER TRAVELER REVISION: 16 ATTACHMENT “A”

ICTC QUALITY MANUAL

SECTION 6

Document: QM-002.D Title: Quality Manual Originator: D. Maier Revision Date: January 6, 2014 Page 3 of 21 Revision D 01/6/2014 Table of Contents Page 1. Scope .................................................................................... 4 2. Normative Reference ............................................................. 4 3. Terms and Definitions ............................................................ 4 4. Management Responsibility ................................................... 6 5. Quality Policy ......................................................................... 7 6. Resource Management .......................................................... 9 7. Product Realization ................................................................ 10 8. Purchasing ............................................................................. 13 9. Measurement, Analysis and Improvement ............................. 16 10 Improvement .......................................................................... 18 i. Appendix #1 - ICTC's Operating Procedures ......................... 19 ii. Appendix #2 - ICTC's Organizational Chart ........................... 20 QM-002 Adjunct: QMS Flow Chart ......................................... 21

Document: QM-002.D Title: Quality Manual Originator: D. Maier Revision Date: January 6, 2014 Page 4 of 21 Revision D 01/6/2014 1. Scope This Quality Manual provides specifics on the policies and procedures used by Interconnect Cable Technologies Corporation (ICTC) to meet ISO 9001/13485 & AS9100 Quality Management Systems requirements for the manufacture and distribution of cable, harness and electronic

• assemblies. Due to the nature of the organization and its products,

sections 7.3 and 7.5.2 of the Standards are excluded as applicable

• requirements. This exclusion has no negative impact on the organization’s

ability or responsibility to provide products that meet the Customers’, as well as applicable statutory and regulatory requirements.

• 2. Normative Reference

The following normative document(s) contains provisions which, through reference in this text, constitute provisions of ISO 9001/13485 & AS9100. For undated references, the latest edition of the normative document(s) referenced applies. ISO 9001– American National Standard ISO 13485 – Medical Device Standard AS 9100 – Aerospace Standard 3. Terms and Definitions For the purpose of this manual, the term “organization” refers to ICTC. The terms “supplier” and “vendor” are synonymous and refer to external sources used to acquire purchased products and/or services by ICTC. The term “the Standard” applies to the document(s) referenced in Section 2 above. 4. Quality Management System 4.1 General ICTC documents, implements and maintains a quality management system and continually improves its effectiveness in accordance with the requirements of the ISO 9001/13485 & AS9100 International Standards and corporate policy. Associated Documents ICTC’s Operating Procedures

Document: QM-002.D Title: Quality Manual Originator: D. Maier Revision Date: January 6, 2014 Page 5 of 21 Revision D 01/6/2014 4.2 Documentation Requirements 4.2.1 General ICTC’s quality management system documentation includes:

• 1. Documented statements of a quality policy and quality
• bjectives.
• 2. A quality manual.
• 3. Documented procedures and records required by the

Standard.

• 4. Documents, including records, needed by the
• rganization to ensure the effective planning, operation

and control of its processes. 4.2.2 ICTC has established and maintains a quality manual and supporting documentation as defined by four tiers which include: Level 1 Documentation - Quality Manual Level 2 Documentation - Operating Procedures Level 1 and Level 2 documentation is subject to copy and review by second and third parties and shall by such definition be considered uncontrolled upon distribution. Appendix #1 of this document lists the Operating Procedures developed at ICTC. Level 3 Documentation - Work Instructions Level 4 Documentation - Records, Forms, and Tags The set of records, forms, tags and/or labels which compliment the record keeping necessary for maintenance

• f the quality system.

Level 3 and Level 4 documentation provide the information used in decision-making pertinent to the effectiveness of processes and the quality of product and shall by such definition be controlled throughout its life cycle.

Document: QM-002.D Title: Quality Manual Originator: D. Maier Revision Date: January 6, 2014 Page 6 of 21 Revision D 01/6/2014 4.2.3 Control of Documents Documents required by the quality management system are

• controlled. A documented procedure is established to:
• 1. Approve documents for adequacy prior to use.
• 2. Review, update and, as necessary, re-approve documents.
• 3. Ensure that changes and current revision status of documents

are identified and legible.

• 4. Ensure that relevant versions of applicable documents are

available at points of use.

• 5. Ensure that documents of external origin determined necessary

by the organization are identified and their distribution controlled.

• 6. Prevent the unintended use of obsolete documents through

suitable identification if they are retained for any purpose. Associated Documents OP-003

• Control of Documents

4.2.4 Control of Records Records are defined as documents which provide evidence of conformity to requirements and of the effective operation of the quality management system. ICTC has an established, documented procedure for the control, identification, storage, protection, retrieval, retention and disposition of records. Records shall remain readily identifiable, legible and retrievable. Associated Documents OP-011

• Control of Records

5. Management Responsibility Associated Documents OP-001

• Management Review

OP-002

• Customer Focus / Requirement Review

Document: QM-002.D Title: Quality Manual Originator: D. Maier Revision Date: January 6, 2014 Page 7 of 21 Revision D 01/6/2014 5.1 Management Commitment Top management affirms and demonstrates its commitment to the development and implementation of the quality management system and continually improving its effectiveness by:

• 1. Communicating to the organization the importance of meeting

customer as well as statutory and regulatory requirements.

• 2. Establishment of the quality policy.
• 3. Ensuring that quality objectives are established).
• 4. Conducting management reviews.
• 5. Ensuring the availability of resources.

5.2 Customer Focus Top management ensures that customer requirements are determined and met through established procedures with the aim of enhancing Customer satisfaction. 5.3 Quality Policy Interconnect Cable Technologies Corporation’s (ICTC) goal is meeting our customers’ requirements with on-time delivery, while maintaining the highest quality level possible. 5.4 Planning Quality Objectives Top management ensures that Measurable Quality Objectives are established within the organization.

• 1. Meet or exceed Customer expectations.
• 2. Provide our Customers high quality products and on time

delivery.

• 3. Effectively manage products, processes and services to

provide superior Customer satisfaction.

• 4. Promote the safety, awareness and well being of

employees through training and education.

Document: QM-002.D Title: Quality Manual Originator: D. Maier Revision Date: January 6, 2014 Page 8 of 21 Revision D 01/6/2014 5.5 Responsibility, Authority and Communication 5.5.1 Responsibility and Authority President - Has the overall responsibility for the

• rganization’s quality system, setting policy and assigning

management responsibilities within the company. CFO/COO - Has the overall responsibility of directing all functions of the facility and acts on behalf of the president in the absence of the president. Quality Assurance Manager - or designated alternate, has the responsibility for maintaining the quality management system and quality functions. Divisional Vice President’s - Has overall responsibility of directing division manufacturing, purchasing and customer communication functions. 5.5.2 Management Representative Top management of ICTC has appointed as the management representative, the organization’s Quality Assurance Manager who has freedom to resolve matters pertaining to quality. Appendix #2 of this document is ICTC’s organizational chart. 5.5.3 Internal Communication Top management has implemented processes, determined to be appropriate to the organization, through the establishment of internal newsletters, dedicated areas for posting QMS information, periodic production and staff meetings and training that communicate the policies and effectiveness of the quality management system. Associated Documents/Devices OP-013

• Competence, Training and Awareness
• Periodic All Employee Meetings
• Posted Charts, Surveys and Report Cards

Document: QM-002.D Title: Quality Manual Originator: D. Maier Revision Date: January 6, 2014 Page 9 of 21 Revision D 01/6/2014 5.6 Management Review Associated Documents OP-001

• Management Review

All personnel affecting the quality of products manufactured by ICTC are responsible to conform to the documented ISO 9001/13485 & AS9100 compliant quality policies and procedures as they pertain to the work they perform. It is the policy of ICTC to conduct periodic, documented management reviews under the chairmanship of the President or a designated alternate. 6. Resource Management Associated Documents OP-006

• Control of Product Realization

6.1 Provision of Resources ICTC has determined and provides adequate resources to implement and maintain the quality management system, continually improve its effectiveness and to perform activities that ensure product quality and Customer satisfaction. 6.2 Human Resources 6.2.1 General The personnel performing work affecting conformity to product requirements, including those performing any task within the quality management system, shall have demonstrated the requisite proficiency to carry out their assigned tasks. 6.2.2 Competence, Training and Awareness Associated Documents OP-013

• Competence, Training and Awareness
• Training Verification Form(s)

Document: QM-002.D Title: Quality Manual Originator: D. Maier Revision Date: January 6, 2014 Page 10 of 21 Revision D 01/6/2014 ICTC shall:

• 1. Determine the necessary competence requirements for

personnel performing activities affecting conformity to product requirements.

• 2. Provide training, where applicable, or take other action(s) to

achieve the necessary competence.

• 3. Evaluate the effectiveness of actions taken.
• 4. Ensure that personnel are aware of the relevance and

importance of their activities and how they contribute to the achievement of quality objectives.

• 5. Maintain appropriate records of education, training, skills and

experience. 6.3 Infrastructure ICTC maintains comfortable, spacious, well-lighted and clean buildings, workspaces and associated utilities, along with well maintained process equipment (both hardware and software) and supporting services for transportation of product, communication and information systems needed to achieve conformity. 6.4 Work Environment ICTC manages the physical work environment in such a fashion, through conditioned climate and clean, comfortable surroundings, as well as promoting an environment of mutual dignity and respect among members of the organization, so as to achieve consistent quality output and conformity to product requirements. 7. Product Realization 7.1 Planning of Product Realization Associated Documents OP-006

• Control of Product Realization

OP-

• Risk Management

IPC 610

• Requirements for Electronic Assemblies

IPC/WHMA-A-620 - Requirements and Acceptance for Cable and Wire Harness Assemblies

Document: QM-002.D Title: Quality Manual Originator: D. Maier Revision Date: January 6, 2014 Page 11 of 21 Revision D 01/6/2014 Policy ICTC’s planning of product realization is consistent with the other processes of the quality management system. In planning product realization ICTC determines that which is appropriate to:

• 1. The quality objectives and requirements for the product.
• 2. The establishment of processes, documents and resource

provision specific to the product.

• 3. Verification, validation, monitoring, measurement, inspection

and test activities, as well as acceptance criteria specific to the product.

• 4. Records to provide evidence that the processes and resulting

product meet requirements. Manufacturing processes are planned and controlled through: 1. Documented Quality Plans, defining the manner in which processes are performed to ensure that quality

• bjectives and requirements for the product are met.

2. Suitable equipment and appropriate environmental conditions. 3. Compliance with reference standards/codes, and/or

• ther applicable documented procedures.

4. Monitoring of process and product characteristics during manufacturing. 5. Appropriate evaluation and approval of processes and equipment. 6. Clearly defined product acceptance criteria. 7. Suitable maintenance of equipment to ensure continuing process capability.

Document: QM-002.D Title: Quality Manual Originator: D. Maier Revision Date: January 6, 2014 Page 12 of 21 Revision D 01/6/2014 7.2 Customer–related Processes 7.2.1 Determination of Requirements Related to the Product ICTC shall determine:

• 1. Requirements specified by the Customer, including delivery and

post-delivery activities.

• 2. Statutory and regulatory requirements applicable to the product.
• 3. Additional requirements considered necessary by ICTC.

Associated Documents OP-002

• Customer Focus/Requirement Review

Review of Requirements Related to the Product ICTC conducts reviews of requirements related to the product prior to the organization’s commitment to supply a product which includes:

• 1. Product requirements are defined.
• 2. Contract or order requirements differing from those previously

expressed are resolved.

• 3. ICTC has the ability to meet the defined requirements.

Customer Communication ICTC establishes and implements effective arrangements for communication with Customers in relation to:

• 1. Product information.
• 2. Enquiries, contracts or order handling (including amendments).
• 3. Customer feedback (including Customer complaints).

Associated Documents OP-002

• Customer Focus/Requirement Review

WI-RMA-001

• Work Instruction: Returned Material

Authorization 7.3 Design & Development (Excluded) ICTC only manufactures product to customer design.

Document: QM-002.D Title: Quality Manual Originator: D. Maier Revision Date: January 6, 2014 Page 13 of 21 Revision D 01/6/2014 7.4 Purchasing 7.4.1 Purchasing Process It is the policy of ICTC to purchase goods and services from approved sources. This approval is established by the customer, from our own assessment of the supplier or from references. A listing of approved suppliers shall be maintained, reviewed and

• updated. Continued approval status shall be contingent upon
• ngoing assessment of delivery, service, and quality performance.

Associated Documents OP-004

• Purchasing and Customer Property

Supplier Questionnaire 7.4.2 Purchasing Information All Purchase Orders shall be reviewed and authorized prior to

• release. Purchase Orders shall ensure a clear, unambiguous

definition of the goods and/or services required and, where appropriate, include or reference documentation, specifications, and inspection requirements. 7.4.3 Verification of Purchased Product ICTC has established and implements inspection or other activities necessary to ensure that purchased product meets specified

• requirements. Where ICTC or the Customer intends to perform

verification at the supplier’s premises, such arrangements are planned and implemented. Associated Documents OP-004

• Purchasing and Customer Property

WI-QA-001

• Inspection Methdology

WI-GEN-001

• General Work Instruction

Document: QM-002.D Title: Quality Manual Originator: D. Maier Revision Date: January 6, 2014 Page 14 of 21 Revision D 01/6/2014 7.5 Production and Service Provision 7.5.1 Control of production and service provision ICTC's commitment to the Customer is to take immediate corrective action to resolve any defect, functional or cosmetic, in goods produced. ICTC carries out production processes under controlled conditions which include:

• 1. The availability of information that describes the required

characteristics of the product.

• 2. The use of Work Instructions.
• 3. The implementation of product and process conformance

measurement activities.

• 4. The availability and use of suitable equipment, including

monitoring and measuring equipment.

• 5. The implementation of product release, delivery and post

delivery activities. Associated Documents OP-006

• Control of Product Realization

OP-007

• Control of Monitoring and Measuring

Equipment OP-014

• Measurement, Analysis and

Improvement IPC 610

• Requirement for Electronic Assemblies

IPC/WHMA-A-620

• Requirements and Acceptance for

Cable and Wire Harness Assemblies 7.5.3 Identification and Traceability Where appropriate, ICTC identifies product, with respect to monitoring and measurement status, by suitable means throughout product realization. Where traceability is a specified requirement, ICTC controls and records the unique identification of the product. Associated Documents OP-004

• Purchasing and Customer Property

OP-005

• Identification and Traceability

Where traceability is a specified requirement, individual product or lots will be uniquely identified to satisfy said requirement.

Document: QM-002.D Title: Quality Manual Originator: D. Maier Revision Date: January 6, 2014 Page 15 of 21 Revision D 01/6/2014 7.5.4 Customer Property ICTC exercises all due care with Customer property while it is in use or under the control of the organization. ICTC identifies, verifies, protects and safeguards Customer property provided for use or incorporation into the product. Should Customer property become lost, damaged or otherwise be found unsuitable for use, it is reported to the Customer and records maintained. Associated Documents OP-004

• Purchasing and Customer Property

OP-010

• Preservation of Product

7.5.5 Preservation of Product ICTC preserves the product during internal processing and delivery to the intended destination in order to maintain conformity to

• requirements. As applicable, this preservation includes

identification, handling, packaging, storage and protection. Preservation also applies to the constituent parts of a product. Associated Documents OP-010

• Preservation of Product

7.6 Control of Monitoring and Measuring Equipment ICTC determines the monitoring and measurement to be undertaken and the monitoring and measuring equipment needed to provide evidence of conformity to requirements. ICTC has established processes to ensure that monitoring and measurement can be and is carried out in a manner consistent with requirements. Where necessary to ensure valid results, measuring equipment is:

• 1. Calibrated or verified, or both, at specified intervals, or prior to

use, against standards traceable to national or international measurement standards; where no such standard exists, the basis used for calibration or verification is recorded.

• 2. Identified in order to determine its calibration status.

Associated Documents OP-007

• Control of Monitoring and Measurement Equipment
• Maintenance Records
• Calibration Certificates

Document: QM-002.D Title: Quality Manual Originator: D. Maier Revision Date: January 6, 2014 Page 16 of 21 Revision D 01/6/2014 8.2 Monitoring and Measurement 8.2.1 Customer Satisfaction As one of the measurements of the performance of the quality management system, ICTC monitors information relating to Customer perception as to whether the organization has met Customer requirements. Methods for obtaining this information are determined. Associated Documents OP-002

• Customer Focus/Requirement Review

WI-RMA-001

• Returned Material Work Instruction

Customer survey 8.2.2 Internal Audits ICTC conducts internal audits at planned intervals to determine if the quality management system is:

• 1. Conforming to planned arrangements, to the requirements of

ISO 9001/13485 & AS9100 and to quality management system requirements established by the organization.

• 2. Effectively implemented and maintained.

Associated Documents OP-012

• Internal Audits

8.2.3 Monitoring and Measurement of Processes ICTC applies suitable methods for the monitoring and, where applicable, measurement of the quality management system

• process. These methods demonstrate the ability of the processes

to achieve planned results. When planned results are not achieved, correction and corrective action is applied as appropriate.

Document: QM-002.D Title: Quality Manual Originator: D. Maier Revision Date: January 6, 2014 Page 17 of 21 Revision D 01/6/2014 8.2.4 Monitoring and Measurement of Product ICTC monitors and measures the characteristics of the product to verify that product requirements have been met. This is carried out at appropriate stages of the product realization process in accordance with planned arrangements. Evidence of conformity with acceptance criteria and records indicating the person(s) authorizing the release of product are maintained Associated Documents OP-006

• Control of Product Realization

OP-008

• Control of Nonconforming Product

OP-014

• Measurement, Analysis and Improvement

Manufacturing Traveler 8.3 Control of Nonconforming Product ICTC ensures that product which does not conform to product requirements is identified and controlled to prevent its unintended use or delivery. Records of the nature of nonconformities and any subsequent actions taken, including concessions obtained, are maintained. When nonconforming product is corrected, it is subject to re- verification to demonstrate conformity to requirements. Associated Documents OP-008

• Control of Nonconforming Product

OP-009

• Corrective and Preventive Action

WI-MRB-001

• Material Review Board Instruction

WI-RMA-001

• Returned Material Instruction

IPC 610

• Requirements for Electronic Assemblies

IPC/WHMA-A-620 - Requirements and Acceptability for Cable and Wire Harness Assemblies 8.4 Analysis of Data ICTC determines, collects and analyzes data to demonstrate the suitability and effectiveness of the quality management system, and to evaluate where continuous improvement effectiveness. The analysis of this data provides information relevant to:

• 1. Customer satisfaction.
• 2. Conformity to product requirements.

Document: QM-002.D Title: Quality Manual Originator: D. Maier Revision Date: January 6, 2014 Page 18 of 21 Revision D 01/6/2014

• 3. Characteristics and trends of process and products, including
• pportunities for preventive action, and suppliers.

Associated Documents OP-006

• Control of Product Realization

OP-012

• Internal Audits

OP-014

• Measurement, Analysis and Improvement

8.5 Improvement 8.5.1 Continual Improvement ICTC continually improves the effectiveness of the quality management system through the use of the quality policy, quality

• bjectives, and audit results, analysis of data, corrective actions,

preventive actions and management reviews. 8.5.2 Corrective Action ICTC takes action to eliminate the causes of nonconformities in

• rder to prevent recurrence. Corrective actions are appropriate to

the effects of the nonconformities encountered. A documented procedure is established defining requirements. Associated Documents OP-009

• Corrective and Preventive Action

OP-008

• Control of Nonconforming Product

8.5.3 Preventive Action ICTC determines actions to eliminate the causes of potential nonconformities in order to prevent their occurrence. Preventive actions are appropriate to the effects of the potential problems. Documented procedures are established to define requirements. Associated Documents OP-006

• Control of Product Realization

OP-008

• Control of Nonconforming Product

OP-009

• Corrective and Preventive Action

OP-013

• Competence, Training and Awareness

Document: QM-002.D Title: Quality Manual Originator: D. Maier Revision Date: January 6, 2014 Page 19 of 21 Revision D 01/6/2014 i - Appendix # 1

Operating Procedures Index

Operating Procedure Title OP-001 Management Review Ref. 5.6 OP-002 Customer Focus/Requirement. Review Ref. 7.2 OP-003 Control of Documents Ref. 4.2.3 OP-004 Purchasing and Customer Property Ref.7.4 OP-005 Identification and Traceability Ref. 7.5.3 OP-006 Control of Product Realization Ref. 7.1 OP-007 Control of Monitoring and Measuring Equipment Ref. 7.6 OP-008 Control of Nonconforming Product Ref 8.3 OP-009 Corrective & Preventive Action Ref 8.5.2 & 8.5.3 OP-010 Preservation of Product Ref. 7.5.5 OP-011 Control of Records Ref. 4.2.4 OP-012 Internal Audits Ref.8.2.2 OP-013 Competence, Training and Awareness Ref. 6.2.2 OP-014 Measurement, Analysis and Improvement Ref. 8.2

ICTC QUALITY PERFORMANCE

SECTION 7

ICTC USA - Quality Performance Conformance Measurement Data - Items Shipped v RMA Items Q-1 2013

Percent

Month

Items Shipped RMA Items Percent RMA Comments Conforming Items

January 302,806 51 0.017%

99.983% February 176,597 0.000% 100.000% March 420,978 10 0.002%

99.998% Totals 900,381 61 0.007%

% Conformance

99.993%

80% 90% 100% Percent Conforming

Product Conformance Data - Q-1 2013

0% 10% 20% 30% 40% 50% 60% 70% 80% Percent Conforming

Quality Objective = 100% Product Conformance RMA records may be consulted for workmanship/process anomalies and design issues.

Month

ICTC USA - Quality Performance Conformance Measurement Data - Items Shipped v RMA Items Q-2 2013

Percent

Month

Items Shipped RMA Items Percent RMA Comments Conforming Items

April 146,232 136 0.093%

99.907% May 292,986 167 0.057%

99.943% June 129,093 120 0.093%

99.907% Totals 568,311 423 0.074%

% Conformance

99.926% Product Conformance Data - Q-2 2013

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Conforming

Quality Objective = 100% Product Conformance RMA records may be consulted for workmanship/process anomalies and design issues.

Month

ICTC DELIVERY PERFORMANCE

SECTION 8

ICTC USA - Delivery Performance Dock Dates Realized v Dock Dates Missed - Q-1 2013

Percent Dock Dates Dock Dates Percent Optional Dock Dates

Month

Realized Missed Missed Commentary Realized

January 381 3 0.781% 99.219% February 277 8 2.807% 97.193% March 297 7 2.303% 97.697% Totals 955 18 1.850% % On-time 98.150%

70% 80% 90% 100%

On-time Delivery Data - Q-1 2013

0% 10% 20% 30% 40% 50% 60% 70% Percent On-time Month

Missed Realized

Quality Objective = 100% On-time Delivery

ICTC USA - Delivery Performance Dock Dates Realized v Dock Dates Missed - Q-2 2013

Percent Dock Dates Dock Dates Percent Optional Dock Dates

Month

Realized Missed Missed Commentary Realized

April 292 9 2.990% 97.010% May 332 27 7.521% 92.479% June 353 9 2.486% 97.514% Totals 977 45 4.403% % On-time 95.597%

70% 80% 90% 100%

On-time Delivery Data - Q-2 2013

0% 10% 20% 30% 40% 50% 60% 70% Percent On-time Month

Quality Objective = 100% On-time Delivery

ICTC CONTACT DIRECTORY

SECTION 9

MBE

ICTC CONTACT LIST

www.ictcusa.com Tel: 352.796.1716 Fax 352.796.0789, .1694

SALES DEPARTMENT:

Paul Sochacki - Director of Sales Cathy Strittmatter - Customer Care Manager Telephone: 352-796-1716 Extension 1730 Telephone: 352-796-1716 Extension 1719 Mobile: 352-293-6084 Fax: 352-796-1694 E-Mail: psochacki@ictcusa.com E-Mail: cstrittmatter@ictcusa.com Mark Baker – Project Development Engineer Telephone: 352-796-1716 Extension 1705 E-mail: mbaker@ictcusa.com

Monica Ruiz – Quote Department Manager

Telephone: 352-796-1716 Extension 1707 E-Mail: MRuiz@ictcusa.com

GLOBAL PROCUREMENT:

Rachel Chou – Director of Global Business Kelly Anne Marazita - GMS Logistics Manager/Strategic Analyst, CIT Telephone: 352-796-1716 Extension 1702 Telephone: 352-796-1716 Extension 1728 E-mail: rchou@ictcusa.com E-mail: kmarazita@ictcusa.com Kenneth Nelson Supply Chain Manager Nancy Wenrich - Senior Buyer Telephone: 352-796-1716 Extension 1724 Telephone: 352-796-1716 Extension 1722 E-mail: kenelson@ictcusa.com E-mail: nwenrich@ictcusa.com

QUALITY MANAGEMENT:

Dick Maier - Director of Quality Telephone: 352-796-1716 Extension 1726 E-mail: RMaier@ictcusa.com

EXECUTIVE MANAGEMENT:

Sareet Majumdar – President / CEO Rick Osgood - Vice President of CMS Telephone: 352-397-2566 Direct Line Telephone: 352-796-1716 Extension 1725 Mobile: 352-442-9654 Mobile: 352-238-3034 E-Mail: smajumdar@ictcusa.com E-mail: rosgood@ictcusa.com Mary Alice Betts – COO/CFO Scott Mauldin – Vice President of EMS Telephone: 352-796-1716 Extension 1704 Telephone: 352-796-1716 Extension 1721 Email: MBetts@ictcusa.com Fax: 352-796-1694 Email: SMauldin@ictcusa.com

Thank you and together, we look forward to providing you with excellence and quality service and products!