WHAT DID YOU SAY? THE UNSPOKEN BARRIERS OF EFFECTIVELY - - PDF document

2/14/2019 1

WHAT DID YOU SAY?

THE UNSPOKEN BARRIERS OF EFFECTIVELY COMMUNICATING WITH OURSELVES AND OTHERS

Melanie Thornton, M.S. NAL

• Sr. Manager of Professional Development

The Chickasaw Nation

UNDER GUIDELINES ESTABLISHED BY THE ACCREDITATION COUNCIL FOR PHARMACY EDUCATION, DISCLOSURE MUST BE MADE REGARDING FINANCIAL RELATIONSHIPS WITH COMMERCIAL INTERESTS WITHIN THE LAST 12 MONTHS

• I have no relevant financial relationships or affiliations with

commercial interests to disclose.

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AT THE COMPLETION OF THIS ACTIVITY, PHARMACISTS AND TECHNICIANS WILL BE ABLE TO:

• 1. Recognize the importance of communication

for employees, management and the

• rganization
• 2. Identify how to effectively communicate with
• thers and overcome the barriers that get in

the way

• 3. Describe the importance of self talk and how

changing our thoughts can ultimately change the way we communicate

BENEFITS TO EFFECTIVE COMMUNICATION INCLUDE

• A. Keeping everyone on the same page
• B. Establishing boundaries,

empowerment and expectations.

• C. Everyone understanding that I am

right.

• D. A & B

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BARRIERS TO COMMUNICATION INCLUDE

• A. Language and interpersonal

relationships

• B. Defensiveness and assumptions
• C. Cultural differences and

experiences

• D. All of the Above

CHANGING OUR THOUGHTS CHANGES OUR COMMUNICATION IN WHAT WAY?

• A. Improving Positive Cognition and Increasing Self-

Awareness

• B. Reduction in anxiety and Irrational Ideas leaving

us open to effective listening and understanding.

• C. Added credibility in our body language through

confidence posturing.

• D. All of these

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“If you just communicate, you can get by, but if you communicate skillfully, you can work miracles”. Jim Rohn

HOW DO WE…..

• Communicate with Others?

Verbally and Non-Verbally

• Communicate with Ourselves?

Positively or Negatively

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WHAT IS COMMUNICATION?

Communication: A two way process that relates to verbal interaction (listening, speaking, and hearing), and non-verbal interaction (interpretation and observational skills - looking and seeing).

HOW DO WE…..

Communicate with Others?

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ANGER MANAGEMENT

https://www.bing.com/videos/search?q=anger+management+c lips&&view=detail&mid=DB04E13E529327434709DB04E13E5293 27434709&&FORM=VRDGAR

HOW ARE YOU COMMUNICATING?

The W The Way Y y Your Messa ur Message is C ge is Conveyed nveyed

55% 38% 7%

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How Important is Communication to your Organization?

How Important is Communication Between Employees and Management?

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EMPLOYEE / MANAGEMENT COMMUNICATION

Essential for the success of our

• rganization.

Establishes boundaries. Establishes empowerment. Establishes expectations. Keeps EVERYONE on the same page!

How does Communication Breakdown?

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GET THE MESSAGE?

https://www.yahoo.com/news/video/improve-communication-others- 135834391-cbs.html

BARRIERS TO COMMUNICATION

Language Defensiveness Assumptions Interpersonal Relationships Cultural Differences Experiences

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MAXIMIZE COMMUNICATION

Use language appropriate for your audience. Take time to communicate. Make sure what you say and what you do match. Encourage and give feedback. Check that you are understood. Understand the other person.

NON-VERBAL COMMUNICATION

It’s not always what you say Personal Space Territorial Boundaries Eye Contact Facial Expressions Dress the part Confident/Non-Confident Fragrances

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NON-VERBAL COMMUNICATION

Make sure what you “SAY” and what you “DO” match perfectly or the message will be conveyed WRONG…..

Talk to Ourselves?

HOW DO WE…..

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https://www.bing.com/videos/search?q=negative+self+talk+videos&& view=detail&mid=42C0529D25651E060E2542C0529D25651E060E25&& FORM=VDRVRV

GETTING STUCK IN THE NEGATIVES

Are the Things we Say to Ourselves, Helping or Hurting us?

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What we Think is Printed in our Body Language.

Mindfulness

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The Secret of Determining your Thoughts is…..

YOU!

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BENEFITS TO EFFECTIVE COMMUNICATION INCLUDE

• A. Keeping everyone on the same page
• B. Establishing boundaries,

empowerment and expectations.

• C. Everyone understanding that I am

right.

• D. A & B

BARRIERS TO COMMUNICATION INCLUDE

• A. Language and interpersonal

relationships

• B. Defensiveness and assumptions
• C. Cultural differences and experiences
• D. All of the Above

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CHANGING OUR THOUGHTS CHANGES OUR COMMUNICATION IN WHAT WAY?

• A. Improving Positive Cognition and Increasing Self-

Awareness

• B. Reduction in anxiety and Irrational Ideas leaving

us open to effective listening and understanding.

• C. Added credibility in our body language through

confidence posturing.

• D. All of these

EXCELLENCE IN COMMUNICATION

Understanding communication helps all individuals, teams, and

• rganizations move forward in a

fast paced world. Make sure your message is clear and concise to your co-workers and “YOU” will be successful.

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RESOURCES

Developing Skills for Personal Effectiveness Unit no FG4D: Communication

• Skills. Barriers to effective communication. <http://www.rsc-ne-

Scotland.ac.uk/ie/Who%20Am%20I%203%Who%20Am%20I%203- 590.htm> Different Effective Methods of Communication (Useful). (2018, October 25). Retrieved from https://www.educba.com/different-methods-of- communication/ Mindfulness and Interpersonal Communiation, 56(1), 105-127. (2000). Retrieved December 12, 2018, from http://www.communicationcache.com/uploads/1/0/8/8/108 87248/mindfulness_and_interpersonal_communication.pdf Tucker-Ladd, C. (n.d.). Contents. Retrieved from https://www.psychologicalselfhelp.org/Chapter14