2/14/2019 WHAT DID YOU SAY? THE UNSPOKEN BARRIERS OF EFFECTIVELY COMMUNICATING WITH OURSELVES AND OTHERS Melanie Thornton, M.S. NAL Sr. Manager of Professional Development The Chickasaw Nation UNDER GUIDELINES ESTABLISHED BY THE ACCREDITATION COUNCIL FOR PHARMACY EDUCATION, DISCLOSURE MUST BE MADE REGARDING FINANCIAL RELATIONSHIPS WITH COMMERCIAL INTERESTS WITHIN THE LAST 12 MONTHS • I have no relevant financial relationships or affiliations with commercial interests to disclose. 1
2/14/2019 AT THE COMPLETION OF THIS ACTIVITY, PHARMACISTS AND TECHNICIANS WILL BE ABLE TO: 1. Recognize the importance of communication for employees, management and the organization 2. Identify how to effectively communicate with others and overcome the barriers that get in the way 3. Describe the importance of self talk and how changing our thoughts can ultimately change the way we communicate BENEFITS TO EFFECTIVE COMMUNICATION INCLUDE • A. Keeping everyone on the same page • B. Establishing boundaries, empowerment and expectations. • C. Everyone understanding that I am right. • D. A & B 2
2/14/2019 BARRIERS TO COMMUNICATION INCLUDE • A. Language and interpersonal relationships • B. Defensiveness and assumptions • C. Cultural differences and experiences • D. All of the Above CHANGING OUR THOUGHTS CHANGES OUR COMMUNICATION IN WHAT WAY? A. Improving Positive Cognition and Increasing Self- Awareness B. Reduction in anxiety and Irrational Ideas leaving us open to effective listening and understanding. C. Added credibility in our body language through confidence posturing. D. All of these 3
2/14/2019 “If you just communicate, you can get by, but if you communicate skillfully, you can work miracles”. Jim Rohn HOW DO WE….. • Communicate with Others? Verbally and Non-Verbally • Communicate with Ourselves? Positively or Negatively 4
2/14/2019 WHAT IS COMMUNICATION? Communication : A two way process that relates to verbal interaction (listening, speaking, and hearing), and non-verbal interaction (interpretation and observational skills - looking and seeing). HOW DO WE….. Communicate with Others? 5
2/14/2019 ANGER MANAGEMENT https://www.bing.com/videos/search?q=anger+management+c lips&&view=detail&mid=DB04E13E529327434709DB04E13E5293 27434709&&FORM=VRDGAR HOW ARE YOU COMMUNICATING? The Way Y The W y Your Messa ur Message is C ge is Conveyed nveyed 55% 7% 38% 6
2/14/2019 How Important is Communication to your Organization? How Important is Communication Between Employees and Management? 7
2/14/2019 EMPLOYEE / MANAGEMENT COMMUNICATION Essential for the success of our organization. Keeps Establishes EVERYONE on boundaries. the same page! Establishes Establishes empowerment. expectations. How does Communication Breakdown? 8
2/14/2019 GET THE MESSAGE? https://www.yahoo.com/news/video/improve-communication-others- 135834391-cbs.html BARRIERS TO COMMUNICATION Language Defensiveness Assumptions Interpersonal Cultural Experiences Relationships Differences 9
2/14/2019 MAXIMIZE COMMUNICATION Use language Understand appropriate the other for your person. audience. Check that you Take time to are communicate. understood. Make sure Encourage what you say and give and what you feedback. do match. It’s not Fragrances always what you say Personal Confident/Non-Confident Space NON-VERBAL COMMUNICATION Dress the Territorial part Boundaries Facial Eye Contact Expressions 10
2/14/2019 NON-VERBAL COMMUNICATION Make sure what you “SAY” and what you “DO” match perfectly or the message will be conveyed WRONG….. HOW DO WE….. Talk to Ourselves? 11
2/14/2019 GETTING STUCK IN THE NEGATIVES https://www.bing.com/videos/search?q=negative+self+talk+videos&& view=detail&mid=42C0529D25651E060E2542C0529D25651E060E25&& FORM=VDRVRV Are the Things we Say to Ourselves, Helping or Hurting us? 12
2/14/2019 What we Think is Printed in our Body Language. Mindfulness 13
2/14/2019 The Secret of Determining your Thoughts is….. YOU! 14
2/14/2019 BENEFITS TO EFFECTIVE COMMUNICATION INCLUDE • A. Keeping everyone on the same page • B. Establishing boundaries, empowerment and expectations. • C. Everyone understanding that I am right. • D. A & B BARRIERS TO COMMUNICATION INCLUDE • A. Language and interpersonal relationships • B. Defensiveness and assumptions • C. Cultural differences and experiences • D. All of the Above 15
2/14/2019 CHANGING OUR THOUGHTS CHANGES OUR COMMUNICATION IN WHAT WAY? A. Improving Positive Cognition and Increasing Self- Awareness B. Reduction in anxiety and Irrational Ideas leaving us open to effective listening and understanding. C. Added credibility in our body language through confidence posturing. D. All of these EXCELLENCE IN COMMUNICATION Understanding communication helps all individuals, teams, and organizations move forward in a fast paced world. Make sure your message is clear and concise to your co-workers and “YOU” will be successful. 16
2/14/2019 RESOURCES Developing Skills for Personal Effectiveness Unit no FG4D: Communication Skills. Barriers to effective communication. <http://www.rsc-ne- Scotland.ac.uk/ie/Who%20Am%20I%203%Who%20Am%20I%203- 590.htm> Different Effective Methods of Communication (Useful). (2018, October 25). Retrieved from https://www.educba.com/different-methods-of- communication/ Mindfulness and Interpersonal Communiation, 56 (1), 105-127. (2000). Retrieved December 12, 2018, from http://www.communicationcache.com/uploads/1/0/8/8/108 87248/mindfulness_and_interpersonal_communication.pdf Tucker-Ladd, C. (n.d.). Contents. Retrieved from https://www.psychologicalselfhelp.org/Chapter14 17
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