Web 2.0 features Collective intelligence Chapter 6 Design for - - PowerPoint PPT Presentation

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Web 2.0 features Collective intelligence Chapter 6 Design for - - PowerPoint PPT Presentation

Edit Web 2.0 features Collective intelligence Chapter 6 Design for Collective Intelligence Complex system a system composed of interconnected parts that as a whole exhibit properties not obvious from the properties of the individual


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Edit

Web 2.0 features

Collective intelligence

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Design for Collective Intelligence

Chapter 6

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Complex system ”a system composed of

interconnected parts that as a whole exhibit properties not obvious from the properties of the individual parts.”

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Complex systems in nature

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Ant colonies

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Ecosystems

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Economics

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Traffic

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Immune systems

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Complex systems

  • n the web
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Collective intelligence

“is based on the idea that by aggregating the behavior of many people, we can gain novel insights.”

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Collective intelligence

“even though no individual is right all the time, in the collective a large number of users can be amazingly accurate in their decisions and choices.“

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A live experiment !

Wisdom of the crowd

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What is the weight of one volume

  • f the Encyclopedia Universalis ?

Wisdom of the crowd

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aggregates the collective knowledge of users in a single encyclopedia

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aggregates the collective stories and opinions of readers to provide relevant news

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aggregates the collective

  • pinions of review readers

to determine which reviews are helpful

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aggregates the links and content of web pages to display adequate ones in search results

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aggregates the collective ratings of movie fans to provide recommendations

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content submission content publication

Feedback

How aggregators work

Display Initial action

content evaluation

1 2 3

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1 2 3

news story new, popular digg, share product reviews useful, recent is this helpful? comments web page relevancy links, clicks

  • n results
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content submission content publication

Feedback

Initial action

Display Initial action

content evaluation

Flow of content must be regulated get new content but avoid SPAM

1

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Barrier of entry

Informal - exclude subtly through design that attracts a certain audience Formal - exclude blatantly, requires an account, software

  • r other measures

Extreme - exclusivity, invitation-

  • nly such as asmallworld.com†
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1) Submit a story

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2) Digg verifies if the story has already been submitted

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3) Digg allows you to customize thumbnail and tags 4) Digg checks if you are human

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Tagging content

helps to aggregate content (bookmarks) in additional helpful ways (adding tags)

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content submission content publication

Feedback

Aggregate display

Display Initial action

content evaluation

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Content is considered more important if displayed:

On the homepage More often At the top of the page Higher in ranked display

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Digg homepage Digg new story page

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Types of ordering

Chronological R e l e v a n c e S

  • c

i a l User-based views P

  • p

u l a r i t y i n t i m e r a n g e Collaborative filtering Participant ranking

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MusicLab Study

Download songs you like from a list

Control groups Influence conditions

#downloads

[Salganik et al. 2006]

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Results - Self fulfilling prophecy

Early leaders maintained lead Social influence trumped song quality

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Site’s goals and ordering

News site values freshness, search engine value relevance, a social site values relationships

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content submission content publication

Feedback

Feedback

Display Initial action

content evaluation

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user ratings

Explicit Implicit

# sales # downloads # bookmarks reviews comments

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Positive & Negative

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Make feedback easy!

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Leverage points

a small shift in one thing can produce big changes in everything

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Leverage points

where is content displayed? w h

  • c

a n p r

  • v

i d e f e e d b a c k ? how does it influence display? w h

  • c

a n s u b m i t ? for how long? i s c

  • n

t e n t

  • k

?

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Conclusion

Social media are complex adaptive systems Their goal is to elicit collective intelligence out of noise Designers can tweak the leverage points of the system to achieve this

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