WBL PRESENTATI ON Minutes of Meeting Date : Friday, 29th - - PDF document

WBL Presentation Page 1 of 10

WBL PRESENTATI ON

Minutes of Meeting

Date : Friday, 29th September, 2007 Venue : Room G02, Grd floor, MESINIAGA Time : 11.00pm to 4.30pm Chairman : Muhammad Izwan Bobo Secretary : Nurul Alifah Mohd Kasim Nurul Presenter :

Mohamad Baaqir Mohamad Hussin

Ho Yik Wei Nur Ain Ayuni Mohd Irhas Shah Abdul Razak mohd Tarmizi Nor Hayati Ahmad firdaus Najmi Rahman Suhaila Mohammed Rozaidi Baaqir Steven Ayuni Irhas Razak Tarmizi Yati Firdaus Najmi Sue Rozaidi Mentor : (Morning Session)

• En. Anuar
• En.Mohamad Asri
• En.Azwarrudin
• En.Baha
• En.Hafizal
• En.Fuad
• Mr. Chong

(Afternoon Session)

• En.Anuar
• En. Mohamad Asri
• En.Azwarrudin
• En.Andarian Kitikan
• En.Fuad
• Mr. Chong

Page 2

I TEM ACTI ON BY 1 I ntroduction

• 1. Chairman, Muhammad Izwan started the presentation by

introducing the mentors of WBL before passing the floor over to the first presentation

2 1st Presentation (Staging and Standard Chartered)

• 1. Baaqir took over by specifying the introduction of the Staging.
• 2. Staging is the place which is do the installation process. Place to

setup computer before sending to customers. Centre of configuration, cloning and Installation.

• 3. Environment Study (Staging) :
• Staging is the best place to gain knowledge
• Lot of new things he can get from En.Rusdy.
• He very friendly person and often to help me
• 4. Environment Study (Standard Chartered) :
• At Standard Chartered, Team Mesiniaga as a Vendor.
• They often teach Baaqir anything to solve the problem.
• If Baaqir cannot solve the problem, just inform to them to get

their help.

• They all includes Standard Chartered employees are very

friendly and kindly.

• That’s keep soft condition for Baaqir to work together with

them.

• 5. Lesson Learn :
• How to communicate with Standard Chartered employees.
• How to solve the problem at computer user.
• Make a good teamwork with CE and Standard Chartered

employees.

• Relationship with CE and Standard Chartered employees.
• Relationship with Standard Chartered employees.

Baaqir

3 2nd Presentation (Staging and Deployment)

• 1. Steven took over the presentation by explanations about Staging

and deployment.

• 2. Environment Study :
• Some customer not easy to handle so need to pay more

attention to solve his/her problem. Steven

Page 3

• All colleagues are nice and will help when face a hard problem.
• 3. Lesson Learn :
• More confidence when facing users
• Try to solve problem as fast as possible.
• Co – operate with each other.
• 4. Summary :
• Try to more confidence when facing user.
• Can communicate with other colleague and user.

4 3rd Presentation (Project at Great Eastern)

• 1. Ayuni took over for the third presentation by explain about Project

at Great Eastern.

• 2. Scope of work :
• Cloning existing PC with standard image
• Install RAM/RAM Upgrade
• Configure Network Printer
• Troubleshoot Workstation
• 3. Environment Study :
• Working in group
• Very helpful
• Punctuality
• 4. Explanation of task :
• Printer Refreshment Project
• Install printer and IP configuration
• RAM upgrade
• 5. Lesson Learn :
• Confident and don’t panic when solve a problem
• Try to find a solutions to solve a problem
• Solve the problems as quickly as possible
• Get support if cannot solve the problem

Ayuni

Page 4

• 6. Summary :
• We have to know what customer needs and expectation.
• Understand the problem and try to solve it.
• Build confidence to customer

5 4th Presentation (Preventive Maintenance)

• 1. For the fourth presentation Irhas have took over by explain about

Preventive maintenance HUKM ITOS.

• 2. What is Preventive Maintenance
• Schedule of planned maintenance actions aimed at the

prevention of breakdowns and failures.

• Designed to preserve and enhance equipment reliability by

replacing worn components before they actually fail.

• The primary goal of preventive maintenance is to prevent the

failure of equipment before it actually occurs.

• 3. Environment Study :
• Mesiniaga in HUKM called HUKM ITOS.
• WBL Student is under Team Leader, SE and CE at HUKM ITOS.
• HUKM user :
• Doctor
• Nurse
• Student HUKM
• Lecturer
• Practical Doctor & Nurse
• Administrator
• 5. Explanation of task :
• Clean and vacuum equipment exterior and fan.
• Perform general cleaning and check room temperature.
• Check ventilation fan status.
• Inspect cabling and tighten the cable connecter.
• Re-arrange the cable run in neat fashion at the rack.
• Gathering configurations for recovery purposes.
• Document the serial and model number for inventory purpose.
• 6. Lesson Learn :
• The best way to communicate with user and customer.
• Co – operate with partner as one team.
• Interact with team leader, SE, CE and partner.
• Interact with user and customer.
• 7. Summary :
• Improved system reliability.
• Decreased cost of replacement.
• Decreased system downtime.
• Better spares inventory management.

Irhas

Page 5

6 5th Presentation (Preventive maintenance)

• 1. Razak took over for the fifth presentation by explain about

Preventive maintenance.

• 2. Preventive maintenance overview :
• PM only by Maintenance and Managed Services (MMS) division.
• PC, printer (clean-up from dust, cabling)

.

• Server (IBM, Dell, update BIOS, BMC, clear log)

.

• Network (Cisco routers, switches, cabling arrangement, capture

configuration).

• 3. Preventive maintenance tools :
• Foam
• Fabrics
• Preventive Maintenance Procedure & Checklist
• Preventive Maintenance Report Book
• Laptop with serial port
• Set of screwdriver
• Software CDs
• 4. TM CPE (TM COINS)

:

What is CPE

• Customer Premises Equipment

What is COI NS

• Corporate Information Superhighway

What to do Before onsite

• Make arrangement
• Call customer
• Prepare for tools

During onsite

• Meet and introduce to customer
• Fill-in procedure & checklist form
• Fill-in PM report book
• Perform activity
• Sign-off
• 5. Preventive Maintenance Routers & Switch :

KWSP

• Jalan Raja Laut
• Jalan Gasing

Activity

• Locate and collect item (Cisco switches) at each site. Please

ensure that trade in quantity (as pretender trade in quantity) tally with actual quantity collected

• Erase all IOS configuration in the switches (command: erase

flash)

• Verify and sign off by KWSP

Razak

Page 6

• Pack item for return delivery to Cisco
• 6. Summary :
• Understand why Preventive Maintenance is important.
• Understand how to check Cisco IOS configuration.
• To learn and use to Cisco router command.
• To learn cleaning tips and techniques that keep computers

running properly.

7 6th Presentation (Preventive Maintenance at Router Cisco (System COI NS) PDRM And Perkeso )

• 1. Tarmizi took over for the next presentation by explain about

preventive maintenance at Router Cisco (System COINS) PDRM And Perkeso).

• 2. Environment Study :
• Student WBL is under CE at PDRM and Perkeso.
• If they cannot solve the something problem, just inform to CE

to get their help.

• 3. Explanation of task :
• Clean and equipment fan.
• Physical inspection of all cable connections and power supply.
• Capture show run, show version and show diagnostic.
• 4. Lesson learn :
• How to communicate with user
• How to solve the something problem at computer user.
• 6. Summary :
• Learn more about how to handle the computer. Example he

knows to clean a computer and get method to solve something problem at user. Tarmizi

8 7th Presentation (Repair Center)

• 1. Yati took over for the eighth presentation by explain What are she

Doing at repair center.

• 2. Objective :
• To identify each parts in the ThinkPad
• To create a service manual
• 3. Replacing hard drive for think pad :
• Turn off the computer, and then disconnect the AC adapter.
• Takeout the battery
• Remove the screw
• Remove the cover, and then remove the hard drive by pulling
• ut the tab.
• Detach the side rubber rails from the hard drive
• Attach the side rubber rails to a new hard drive

Yati

Page 7

• Insert the hard drive into the hard drive bay, and then press it

firmly into place.

• Reinstall the cover of the bay, and reinstall the screw.
• Reinstall the battery.
• Turn the computer over again. Connect the AC adapter and

cable to the computer.

• 4. Removing the keyboard :
• Turn off the computer.
• Remove the battery.
• Remove the four screws that secure the palm rest, and the one

screw that secures the keyboard. Turn the computer over and

• pen the display. Push at the sides of the palm rest so it bends

upwards in the middle a litter, and lift it away from the computer a little.

• Move the palm rest carefully away from the computer until you

can see where it’s connected, and then detach the connector.

• . Carefully lift the keyboard until you can see how it’s
• connected. Hold the keyboard above the computer, and then

detach the connector. Now the keyboard has been removed.

• 5. Summary :
• Repair Centre is a department to repair Lenovo ThinkCentre

and ThinkPad.

• The activity presented was on hard drive and keyboard

replacement.

9 8th Presentation (HUKM I TOS)

• 1. Firdaus took over for the next presentation by explain about what

Is he doing at HUKM ITOS.

• 2. Introduction of task :
• Computer Preventive Maintenance.
• PC Roll Out ( DVD Rom Activation )
• What is Preventive Maintenance?
• Detect, check, update, clean (hardware and software) and

maintain user computer before the computer problem occur.

• 3. Environment Study :
• 1st level support = Helpdesk
• 2nd level support = CE (Customer Engineer)
• 3rd level support = SE (Senior Engineer)
• 4. Explanation of task :
• 1) Assigned by Team Leader
• 2) To prevent small or serious problem on customer computers

and to continuously

• maintain the user computer.
• 3) Updating customer’s computer status.
• 4) Fulfill customer’s request.
• 5. Lesson learn :

Firdaus

Page 8

• Appropriate way to communicate with customers.
• Understand the PM work flow and all tools needed to do the PM.
• Understand the Work Environment and Customer Environment.
• 6. Summary :
• Did a lot of Preventive Maintenance.
• Exposed to a new working environment.
• Effective communication with customers and partner.

10 9th Presentation (I S Department – CI SCO ROUTER)

• 1. Najmi took over for the 9th presentation by explain about Cisco

Router.

• 2. Introduction :
• A device that forwards data packets along networks. A router is

connected to at least two networks, commonly two LANs or WANs or a LAN and its ISP’s network. Routers are located at gateways, the places where two or more networks connect. Routers use headers and forwarding tables to communicate with each other and configure the best route between any two hosts.

• 3. Lesson learn :
• Learn how to configuring basic of router.
• Learn how to solve something problem at router user.
• Relationship with project manager, SE, CE and partner.
• Co-operate with partner as a one team.
• 4. Summary :
• After he do this work, he get a new experience, and learn more

about how to handle the router, for example he know how to basic configure a router check specification a router (check IOS version, amount of RAM, non-Volatile RAM and Flash memory). Najmi

11 10th presentation (I S/ MMS)

• 1. Sue took over for the next presentation by explain about

IS(Information System) and MMS(Maintenance Manage System).

• 2. Environment Study :
• Work together with partnership
• If have any problem, refer to mentor to get their help.

Lesson learn :

• How to backup tape.
• Procedure backup tape.
• Explanation of lotus note
• learn to work with partner

Summary :

• after she do work at IS/MMS, he learn more about services

computer. Sue

Page 9

12 11th Presentation (Staging and Project)

• 1. Rozaidi took over for the last presentation for this week by explain

About what is he doing at staging and project.

• 2. Introduction of task :

What is staging room?

• A place which do the installation process.
• The installations are depends on customer specs.
• Example type of installation process :
• Imaging.
• Upgrading hardware.
• 3. Environment study :
• Parcel received from LG store.
• Checking parcel.
• Verify in the Sales Order Tracking the installer’s job scope.
• Perform installation.
• Complete installation and recheck.
• Packing and seal the box.
• Stamp the current date at Mesiniaga sticker and paste it to the

box.

• Do the E-Filing.
• Calls the sales store for collection.
• 4. Explanation of task :

Sample perform Installation : Image deployment to ThinkPad T61. The steps are :

• Unpack the parcel.
• Keep out the notebook, adapter and battery from the box.
• Fix the battery at the rear side of notebook.
• Place notebook on the staging table.
• Connect power cord to notebook and switch on.
• Plug in network cable to the notebook and switch on notebook

power button.

• Push f1 button to entry Bios Setup and choose boot through

network.

• Save configuration and reboot system.
• Wait until the server recognizes the notebooks and the series

number will appear on server.

• The imaging process will begin.
• Wait until finish and then plug out the network cable from

notebook.

• Server will display messages about the task was complete.
• Notebook is ready to pack and send to the store.
• 5. Lesson learn :
• He knows about the staging area job process.
• The image deployment by through network can install many pc,

Rozaidi

Page notebook / server which are use the same image on one time.

• This process could save the time.
• 7. Summary :
• Basically, staging area is a platform of installation job.
• What kind of installation is depending on customer.
• 2 type of installation :-
• hardware installation
• Software installation