WBL PRESENTATI ON Minutes of Meeting Date : Friday, 5th October, - PDF document

WBL PRESENTATI ON Minutes of Meeting Date : Friday, 5th October, 2007 Room G02, G rd floor, MESINIAGA Venue : Time : 11.00pm to 4.30pm Chairman: Muizzuddin b.Mohd Yusoff Secutary : Yus shahrina bt Yusof Presenter : - Mohd Izwan b.Abdul Jalil - Wong Seok Mei - Mohd Zaim b.Mohd Reduan - Lam Wai Leong - Mohd Helmey b. Sairan - Nor Saizawaty bt Saidin - Mohd Fitri b.Mohd Mizi - Hasnirwan Farhan b.Hashmi - Mohd Ali Tarmizi b.Mohd Yusof - Idhwan b.Mohamad - Helme b.Ahmad Suhaime Mentor (Morning Session) • En. Anuar • En.Mohamad Asri • En.Azwarrudin • En.Baha • En,kairul • Pn Nor Bakya (Afternoon Session) • En. Mohamad Asri • En.Azwarrudin • En.Bahar • En.Hisamuddin • En.Fuad • En.Kairul • En.Hafizal •

Content Action By Preventive Maintenance • Introduction of task What is Preventive Maintenance • Environment Study Doing PM Router Coint user : - Police Mohd Izwan b.Abdul Jalil Explain about :- Document Letter & Form Coint Letter Form TPN Form KKLW • Clean Hardware • Lesson Learn • Summary - Improved system reliability. - Decreased cost of replacement. - Decreased system downtime. - Better spares inventory management. - Ways to prevent these computerfailures.

Call Cantre • Introduction What is Call Center • ENVIRONMENT : -The colleague in call centre very nice and help us to slove the problem • Pm (Preventive Maintenance Report) • Sjr(Service Job Report) Wong Seok Mei • Sjr Complete • The job has been • Satisfactorily Resolved • Sjr Incomplete • The Job Requires Follow-Up Action • Summary - Understand How To Use And Learn In The System -Understand The Problem And Need To Solve It Preventive Maintenance • Introduction: “PREVENTIVE IS BETTER THAN CURE” • Explain about Preventive Maintenance • Explanation Of Task: Flow Chart • Physical Part

• Environment: - Serial Number Computer - Mohd Zaim b.Mohd Reduan Cleaning Physical Part • Lesson Learn: How To Deal With People How To Convince People Costomers Is Always Right Pm Need A Lot Of Guts • Summary: “Is The Real World Out There” “Need To Be More Prepared” “Learn From Mistake” St aging and deployment Stanby at technology park malaysia It-365 snd.bhd Introduction Of Task: • Clone image • Attend to user • Checking PC • Data Transfer Environment study • When facing the problem,have to solve it as fast as possible. • Have to understand what's the Lam Wai Leong problem that customer facing. • All colleague are nice and will help when face a hard problem. Lesson Learn ● How to solve problems. ● How to backup & transfer user's

data ● More confident when facing user. Summary • Get more experience when facing user . • Learn more skills to solve problems. Introduction of Task Scope of Work/Job: • Deployment PC • Cloning existing PC with standard image • Install RAM/RAM Upgrade • Configure Network Printer � Explain Environment study: Mohd Helmey b. Sairan - Share printer using cable network • Lesson learn: - Share printer using cable network - Try to find a solutions to solve a problem - Solve the problems as quickly as possible • Summary -We have to know what customer needs and expect - Understand the problem and try to find the solution

- Build confidence and strive for excellence Project at Great Eastern Scope of Work/Job: • Deployment PC • Cloning existing PC with standard image • Install RAM/RAM Upgrade • Configure Network Printer • Troubleshoot Workstation Environment study • All staff in Great Eastern are very supportive • All instructor in Great Eastern always give their personal attention to us • We are very busy to solve a Nor Saizawaty bt Saidin customer problem • Easy to understand • RAM Upgrade for old PC. • Cloning existing PC with standard image. • How to run killdisk. Lesson learn • Confident and don’t panic when solve a problem • Try to find a solutions to solve a problem • Solve the problems as quickly as possible Summary • We have to know what customer needs and expect • Understand the problem and try to solve it • Build confidence and strive for excellence

Preventive Maintenance Introduction: • PM only by Maintenance and Managed Services (MMS) division. • PC, printer (clean-up from dust, cabling) • Server (IBM, Dell, update BIOS, BMC, clear log) • Network (Cisco routers, switches, cabling arrangement, capture configuration • TM CPE (TM COINS ) • Enviroment Study: - Work together with partner and help each other. - If we cannot solve the something problem, just inform to Team leader, SE or CE to get their help. • Preventive Maintenance Tools • Preventive Maintenance Routers & Switch Mohd Fitri b.Mohd Mizi • Activity • -Clean and vacuum equipment exterior & fan • -Physical inspection of all cables,connections and power supply • Capture show run,show version & show flash output • Customer sign-off • Lesson Learn: • How to communicate with user/customer • How to solve the something problem at computer user. • Co – operate with partner as one team.

• Relationship with team leader, SE, CE and partner. • Relationship with user/customer . Summary • Learn how to use command to erase IOS switches Example: erase flash • Learn how to config router • Learn to use command for configure router Example: sh run,sh ver,sh diag Preventive Maintenance • Ibm Products • Environment Study Hasnirwan Farhan b.Hashmi - Wbl students is under team leader and ce (customer engineer). - Pay attention when ce give the instruction how to do the work. - Do the work with other members of the group and ce. - All information about the products will be taken and fill it into the preventive maintenance report. • Mesiniaga Preventive Maintenance Report • Mt-M & Serial Number • Lesson Learn: -How To Communicate With User/ Customer. - Relationship With Customer.

- Give More Experience About This job - Into The Real World. - Co- Operate With Members And One Team. -Increased The Self-Esteem And Personal Skills Into The High Level. Summary I have learn how to handle customer to make the job smoothly, and i knowhow to clean the computer with the right way. this job also teach me how to tell the customer that the computer must have to clean during they used the computer. this job also build my self- confidence when i meet the customer and request their co- operation during I Do My Job. Is Department- (Cisco Router) • Environment Study ● Received the instruction from Project Manager,CE or mentor. ● Do the work with CE and Colleague ● All work done must report to Project Manager,CE or Mentor ● If the problem cannot resolve, we must inform to Project Manager,CE or Mentor to get the helper or tech to solve the problem ● How to make the UTP cable ● ● LAN- Local Area Network ● Different between Hub & Swith

● Memory type in a router ● How to check the memories’ size in a router ● Lesson Learn: - Learnt how to configure a router - Learnt how to clamp a UTP cable Mohd Ali Tarmizi b.Mohd Yusof - Know how to arrange cable according to the colour of the wires - Learnt on how to resolve problems at customer premises - Understand the planning procedures before start of work Summary After completed this task, I gained knowledge and new experienced in my studies. It helps to improve my knowledge in network technology. It also one of the factor that strengthened my knowledge in computer and network during my working experienced. Network Security PERKESO Security Audit Assessment • Introduction • The Security Audit Assessment is an annual audit done by Mesiniaga

Berhad at PERKESO’s Headquarters to determine the security solution are effective • Objective • To ensure PERKESO’s infrastructure remain secure even where new vulnerability exists by using audit tools • To provide the direction and support for information security. • To maintain and operate the Idhwan b.Mohamad security solution provide to PERKESO. Activities For Security Assessment The Security Audit Assessment will involve assessment and remedial work based on the assessment findings. The assessment and remedial work involve are. - Vulnerability Assessment - Penetration Testing - Server Hardening Explain: • Server Hardening • WBL Discovery. • Vulnerability Assessment Remote Deployment Manager • Explain About Project Helme B. Ahmad Suhaime

Comments Mentor : - Izwan 1 Still talking with the screen 2 Improved your inggeris 3 Please practise before the presentation May Q&A Zaim Q&A Lam Q&A Helmey Q&A Ija 1 Pronunciation is not clear 2 Q&A Fitri 1 Explore more about Router 2 Q&A Wan 1 Q&A Mizi 1 Q&A Idhwan 1 Q&A Helme 1 Slide very Simple 2 Presentation simple and Pronunciation is not clear 3 You look not confident in delivering the presentation 4 Please practise before the presentation session 5 Q&A