WBL PRESENTATI ON Minutes of Meeting Date : Friday, 5th October, - - PDF document

WBL PRESENTATI ON

Minutes of Meeting Date : Friday, 5th October, 2007 Venue : Room G02, Grd floor, MESINIAGA Time : 11.00pm to 4.30pm

Chairman: Muizzuddin b.Mohd Yusoff Secutary : Yus shahrina bt Yusof Presenter:

• Mohd Izwan b.Abdul Jalil
• Wong Seok Mei
• Mohd Zaim b.Mohd Reduan
• Lam Wai Leong
• Mohd Helmey b. Sairan
• Nor Saizawaty bt Saidin
• Mohd Fitri b.Mohd Mizi
• Hasnirwan Farhan b.Hashmi
• Mohd Ali Tarmizi b.Mohd Yusof
• Idhwan b.Mohamad
• Helme b.Ahmad Suhaime

Mentor (Morning Session)

• En. Anuar
• En.Mohamad Asri
• En.Azwarrudin
• En.Baha
• En,kairul
• Pn Nor Bakya

(Afternoon Session)

• En. Mohamad Asri
• En.Azwarrudin
• En.Bahar
• En.Hisamuddin
• En.Fuad
• En.Kairul
• En.Hafizal

Content Action By

Preventive Maintenance

• Introduction of task

What is Preventive Maintenance

• Environment Study

Doing PM Router Coint user :

• Police

Explain about :- Document Letter & Form Coint Letter Form TPN Form KKLW

• Clean Hardware
• Lesson Learn
• Summary
• Improved system reliability.
• Decreased cost of replacement.
• Decreased system downtime.
• Better spares inventory management.
• Ways to prevent these

computerfailures. Mohd Izwan b.Abdul Jalil

Call Cantre

• Introduction What is Call Center
• ENVIRONMENT :
• The colleague in call centre very nice

and help us to slove the problem

• Pm (Preventive Maintenance

Report)

• Sjr(Service Job Report)
• Sjr Complete
• The job has been
• Satisfactorily Resolved
• Sjr Incomplete
• The Job Requires Follow-Up

Action

• Summary
• Understand How To Use And

Learn In The System

• Understand The Problem And

Need To Solve It Wong Seok Mei Preventive Maintenance

• Introduction:

“PREVENTIVE IS BETTER THAN CURE”

• Explain about Preventive

Maintenance

• Explanation Of Task:

Flow Chart

• Physical Part

• Environment:
• Serial Number Computer
• Cleaning Physical Part
• Lesson Learn:

How To Deal With People

How To Convince People Costomers Is Always Right Pm Need A Lot Of Guts

• Summary:

“Is The Real World Out There” “Need To Be More Prepared” “Learn From Mistake” Mohd Zaim b.Mohd Reduan Staging and deployment Stanby at technology park malaysia It-365 snd.bhd Introduction Of Task:

• Clone image
• Attend to user
• Checking PC
• Data Transfer

Environment study

• When facing the problem,have to

solve it as fast as possible.

• Have to understand what's the

problem that customer facing.

• All colleague are nice and will help

when face a hard problem. Lesson Learn

• How to solve problems.
• How to backup & transfer user's

Lam Wai Leong

data

• More confident when facing user.

Summary

• Get more experience when facing

user .

• Learn more skills to solve

problems. Introduction of Task Scope of Work/Job:

• Deployment PC
• Cloning existing PC with standard

image

• Install RAM/RAM Upgrade
• Configure Network Printer

Explain Environment study:

• Share printer using cable network
• Lesson learn:
• Share printer using cable network
• Try to find a solutions to solve a problem
• Solve the problems as quickly as possible
• Summary
• We have to know what customer

needs and expect

• Understand the problem and try to

find the solution Mohd Helmey b. Sairan

• Build confidence and strive for

excellence Project at Great Eastern Scope of Work/Job:

• Deployment PC
• Cloning existing PC with standard

image

• Install RAM/RAM Upgrade
• Configure Network Printer
• Troubleshoot Workstation

Environment study

• All staff in Great Eastern are very

supportive

• All instructor in Great Eastern

always give their personal attention to us

• We are very busy to solve a

customer problem

• Easy to understand
• RAM Upgrade for old PC.
• Cloning existing PC with standard

image.

• How to run killdisk.

Lesson learn

• Confident and don’t panic when

solve a problem

• Try to find a solutions to solve a

problem

• Solve the problems as quickly as

possible Summary

• We have to know what customer

needs and expect

• Understand the problem and try to

solve it

• Build confidence and strive for

excellence Nor Saizawaty bt Saidin

Preventive Maintenance

Introduction:

• PM only by Maintenance and

Managed Services (MMS) division.

• PC, printer (clean-up from dust,

cabling)

• Server (IBM, Dell, update

BIOS, BMC, clear log)

• Network (Cisco routers,

switches, cabling arrangement, capture configuration

• TM CPE (TM COINS)
• Enviroment Study:
• Work together with partner and help

each other.

• If we cannot solve the something

problem, just inform to Team leader, SE or CE to get their help.

• Preventive Maintenance Tools
• Preventive Maintenance Routers

& Switch

• Activity
• -Clean and vacuum equipment

exterior & fan

• -Physical inspection of all

cables,connections and power supply

• Capture show run,show version &

show flash output

• Customer sign-off
• Lesson Learn:
• How to communicate with

user/customer

• How to solve the something

problem at computer user.

• Co – operate with partner as one

team. Mohd Fitri b.Mohd Mizi

• Relationship with team leader, SE,

CE and partner.

• Relationship with user/customer.

Summary

• Learn how to use command to erase

IOS switches Example: erase flash

• Learn how to config router
• Learn to use command for

configure router Example: sh run,sh ver,sh diag Preventive Maintenance

• Ibm Products
• Environment Study
• Wbl students is under team leader and

ce (customer engineer).

• Pay attention when ce give the

instruction how to do the work.

• Do the work with other members of

the group and ce.

• All information about the products

will be taken and fill it into the preventive maintenance report.

• Mesiniaga Preventive

Maintenance Report

• Mt-M & Serial Number
• Lesson Learn:
• How To Communicate With User/

Customer.

• Relationship With Customer.

Hasnirwan Farhan b.Hashmi

• Give More Experience About This

job

• Into The Real World.
• Co- Operate With Members And

One Team.

• Increased The Self-Esteem And

Personal Skills Into The High Level. Summary I have learn how to handle customer to make the job smoothly, and i knowhow to clean the computer with the right way. this job also teach me how to tell the customer that the computer must have to clean during they used the computer. this job also build my self- confidence when i meet the customer and request their co-

• peration during I Do My Job.

Is Department- (Cisco Router)

• Environment Study
• Received the instruction from

Project Manager,CE or mentor.

• Do the work with CE and

Colleague

• All work done must report to

Project Manager,CE or Mentor

• If the problem cannot resolve, we

must inform to Project Manager,CE

• r Mentor to get the helper or tech

to solve the problem

• How to make the UTP cable
• LAN- Local Area Network
• Different between Hub & Swith

• Memory type in a router
• How to check the memories’ size

in a router

• Lesson Learn:
• Learnt how to configure a router
• Learnt how to clamp a UTP cable
• Know how to arrange cable according

to the colour of the wires

• Learnt on how to resolve problems at

customer premises

• Understand the planning procedures

before start of work Summary After completed this task, I gained knowledge and new experienced in my studies. It helps to improve my knowledge in network technology. It also one of the factor that strengthened my knowledge in computer and network during my working experienced. Mohd Ali Tarmizi b.Mohd Yusof Network Security PERKESO Security Audit Assessment

• Introduction
• The Security Audit Assessment is

an annual audit done by Mesiniaga

Berhad at PERKESO’s Headquarters to determine the security solution are effective

• Objective
• To ensure PERKESO’s

infrastructure remain secure even where new vulnerability exists by using audit tools

• To provide the direction and

support for information security.

• To maintain and operate the

security solution provide to PERKESO. Activities For Security Assessment The Security Audit Assessment will involve assessment and remedial work based on the assessment findings. The assessment and remedial work involve are.

• Vulnerability Assessment
• Penetration Testing
• Server Hardening

Explain:

• Server Hardening
• WBL Discovery.
• Vulnerability Assessment

Idhwan b.Mohamad

Remote Deployment Manager

• Explain About Project

Helme B. Ahmad Suhaime

Comments Mentor : - Izwan 1 Still talking with the screen 2 Improved your inggeris 3 Please practise before the presentation May Q&A Zaim Q&A Lam Q&A Helmey Q&A Ija 1 Pronunciation is not clear 2 Q&A Fitri 1 Explore more about Router 2 Q&A Wan 1 Q&A Mizi 1 Q&A Idhwan 1 Q&A Helme 1 Slide very Simple 2 Presentation simple and Pronunciation is not clear 3 You look not confident in delivering the presentation 4 Please practise before the presentation session 5 Q&A