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Voice Authentication Tres Commas Jonathan Easterman (Lead), Sasha - PowerPoint PPT Presentation

May 12, 2023 •253 likes •371 views

Voice Authentication Tres Commas Jonathan Easterman (Lead), Sasha Shams (Scribe), Arda Ungun, Carson Holoien, Vince Nicoara Mentors: Mike Weaver, Colin Kelley, James Brown Chandra Krintz, Ankita Singh Problem & Motivation Current

  1. Voice Authentication Tres Commas Jonathan Easterman (Lead), Sasha Shams (Scribe), Arda Ungun, Carson Holoien, Vince Nicoara Mentors: Mike Weaver, Colin Kelley, James Brown Chandra Krintz, Ankita Singh

  2. Problem & Motivation Current implementations are: - Insecure - Unreliable - Tedious - Inefficient for call centers Tres Commas

  3. Problem & Motivation Desired Solution should be: - Fast - Easy to Use - Secure - Reliable - Efficient for call centers Tres Commas

  4. Solution Overview - Voice Biometrics Integration with an IVR tree - Highly scalable distributed system with ease of deployment - Modular components for easy plug-and-play Tres Commas

  5. Solution Tres Commas

  6. Solution Tres Commas

  7. Tres Commas’ Development Practices Tres Commas

  8. Tres Commas’ Development Practices Tres Commas

  9. Current Status + Demo - Account creation, enrollment, deletion, and verification - FreeSWITCH & FreeSWITCH controller on isolated Docker containers - CodeShip tests Tres Commas

  10. What’s next? - Web interface - New roles: - Customer Support Agents - Managers - Admins - Account for Call Support Agent availability - Scalability and Distribution Tres Commas

  11. Thank You Questions?

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