Using Technology in Airport Terminals Kuwait, October 1 st , 2019
AGENDA 01. EGIS Figures Comprehensive Airport Services Our Airport Network 02. AIRPORT & TECHNOLOGY Operational Excellence & Passenger Experience OPEX Vs Revenues Roadmap to Digitalization 03. CASE STUDIES AACO/IATA TECHNICAL FORUM 2019 2 Kuwait | October 1 st , 2019
Viracopos Airport 01 EGIS
EGIS Key Figures € 1.150 Billion MANAGED TURNOVER IN 2018 Presence in 100 Countries 14,850 EMPLOYEES IN THE WORLD More than 65 Years 8,750 6,100 of Operations IN ENGINEERING IN OPERATION AACO/IATA TECHNICAL FORUM 2019 4 Kuwait | October 1 st , 2019
EGIS Shareholders Structure Egis is a subsidiary of: - The Caisse des Dépôts – 75% A long term public investor acting for the economic development for the benefit of people – Sovereign Fund of the French Government → Assets under Management of € 265 Billion - Employee Shareholding – 25% AACO/IATA TECHNICAL FORUM 2019 5 Kuwait | October 1 st , 2019
EGIS Comprehensive Airport Services ATM & Civil Aviation Airspace Regulation & Safety Airport Buildings & City Access Airport Infrastructure AACO/IATA TECHNICAL FORUM 2019 6 Kuwait | October 1 st , 2019
EGIS Our Airport Network AACO/IATA TECHNICAL FORUM 2019 7 Kuwait | October 1 st , 2019
Papeete Airport 02 AIRPORTS & TECHNOLOGY
AIRPORTS & TECHNOLOGY Operational Excellence & Passenger Experience PASSENGERS SATISFACTION CUSTOMERS EXPERIENCE Managing the essential processes Surpassing Expectations Time. Sense of place. Flows and queuing management Social network communities ▪ (Check- in, Security control, Passport control…) Exceptional features & events Information, orientation High-end shops, F&B Hospitality & Courtesy Extensive offers (Shops, services, well-being) Cleanliness of the facilities Free WiFi + 1.5% + 1% OF CUSTOMER SATISFACTION OF NON AERONAUTICAL REVENUE AACO/IATA TECHNICAL FORUM 2019 9 Kuwait | October 1 st , 2019
AIRPORTS & TECHNOLOGY OPEX Vs Revenues Revenues Operational expenditures (OPEX) Salaries & wages Operating costs: janitorial, utilities… Investment (CAPEX) Increasing airport capacity Major maintenance or renewing investment & Related financial costs Development strategy? Authorities remuneration Passengers and cargo traffic Non-aeronautical revenues Concession fee, dividends New revenues: Real Estate/ Airport Taxes & duties City… Shareholders remuneration Which realistic tariffs? Aeronautical fees (regulated) Dividends, IRR objectives Non-aeronautical charges AACO/IATA TECHNICAL FORUM 2019 10 Kuwait | October 1 st , 2019
AIRPORTS & TECHNOLOGY Roadmap to Digitalization Flow Monitoring Process Collaborative Passenger Predictive Prescriptive Smart Building & Management Automation Decision Making Engagement Maintenance Solutions Live Monitoring of Maximizing the Efficient TOCC Smart, Real-Time Beyond FIDS and Efficient planning Synthesizing big queuing lines usage of including all energy and utilities Signage, using of preventive data, analytics, using sensors, biometrics and airport management technology to maintenance business rules and CCTV. facial recognition stakeholders for improve the actions in time strategies into an on main swift decision engagement of the slots that will environment that checkpoints. making. This will passenger (Mobile minimize the provides optimized Usage of Body ensure end to end App with indoor impact on workflow of Scanners real information wayfinding, operations recommendation for the passenger Augmented Reality journey and personalized retail offerings) AACO/IATA TECHNICAL FORUM 2019 11 Kuwait | October 1 st , 2019
Brest Airport 03 CASE STUDIES
CASE STUDIES Viracopos Airport: Using Simulation for Check in Areas Process Output Results from the simulation Level of Service Standard run IATA Optimum Economy Class Between 1.3 and 1.8 sqm/pax Between 10 and 20 minutes Check-In Area 1 Max pax in queue 32 pax Over-design Waiting Time* 3min Over-design Over-design Check-In Area 2 Max pax in queue 39 pax Over-design Waiting Time* 3min Over-design Check-In Area 3 Max pax in queue 8 pax Waiting Time* 2min Over-design Sub-optimum Check-In Area 4 Max pax in queue 109 pax Waiting Time* 10min Optimum Level Over-design Check-In Area 5 Max pax in queue 22 pax Waiting Time* 1min Over-design Over-design Check-In Area 6 Max pax in queue 4 pax Over-design Waiting Time* 1min AACO/IATA TECHNICAL FORUM 2019 13 Kuwait | October 1 st , 2019
CASE STUDIES Paphos Airport: Using Historical Data for Staff Planning AACO/IATA TECHNICAL FORUM 2019 14 Kuwait | October 1 st , 2019
CASE STUDIES Larnaca & Paphos Airports: BorderXpress Kiosks A joint project of: 74 BorderXpress Kiosks Reduce border wait times by more than 60% Optimize queuing and reduce terminal space by more than 50% Transform the Customer Experience Save on resources by Improving Efficiencies AACO/IATA TECHNICAL FORUM 2019 15 Kuwait | October 1 st , 2019
THANK YOU FOR YOUR ATTENTION Jacques Khoriaty Middle East & South Asia Aviation Director Tel +971 4 501 54 23 I Fax +971 4 372 49 16 Mobile +971 50 555 73 85 (UAE) I +33 6 23 22 39 77 (France) jacques.khoriaty@egis.fr Dubai, UAE www.egis-group.com SECTION 01. 16 Kuwait | October 1 st , 2019
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