Using Co-design To develop a new therapeutic refuge model SERVICE - - PowerPoint PPT Presentation

Using Co-design

To develop a new therapeutic refuge model SERVICE PROVIDER WORKSHOP 16 DECEMBER 2019

Welcome to Country

Uncle Harry Nannup

Welcome

Session Overview

Facilitators - Innovation Unit:

• Keren Caple
• Sash Milne
• Alison Gibson
• Claire Dodd

10.00am Opening & Project Background 10.20am Understanding the Service System 11.00am Priority Opportunities for Change 11.20am BREAK 11.30am High Impact Innovations for the New Service Model 12.20pm Workshop finish

Introduce yourself to the people either side of you:

• Your name
• Answer to the question “what brings

you to the room today?”

About the Project

• As part of the WA Labor Stopping Family and Domestic

Violence (FDV) Policy, the government has committed to establishing a Therapeutic Refuge.

• The Therapeutic Refuge Project is an evidence informed

service model expected to support a wide range of immediate health and community outcomes, including supporting women and children to live free from violence, facilitating appropriate care for complex and co-

• ccurring health issues, and where applicable,

supporting women to be reunified with their children in care.

• The service is expected to lead to longer term outcomes

around independence, increased self-esteem, confidence, mental health and wellbeing and reduced levels of substance misuse.

Strategic Context

• WA Labor Stopping Family and Domestic Violence

(FDV) Policy

• National Plan to Reduce Violence Against Women and

Children 2010-2022

• Western Australia’s Strategy to Reduce Family and

Domestic Violence 2020-2030 (pending)

• Our Priorities
• All Paths Lead to a Home: Western Australia’s 10-Year

Strategy on Homelessness 2020–2030

Why co-design?

Co-design is a human centred and collaborative approach to problem solving that implements disciplined innovation to tackle complex problems. The co-design process brings together diverse voices and experiences to better understand complex systems and to design potential solutions, together. Co-design implements tools and ways of working that acknowledge and recognise that it is important that everyone is able to participate fully and meaningfully. This approach not only has high potential for impact but also generates buy-in from those who participate whether they are end service users, government stakeholders and/or sector professionals.

The approach

The approach to the stakeholder engagement and co-design for the Therapeutic Refuge in Peel has been designed with a commitment to:

• Support equity and diversity;
• Honour and respect the lived experience of victims of family

and domestic violence;

• A process design that is iterative and responsive, mobilising

energy for stakeholder and community buy-in; and

• Developing a compelling and engaging vision for a

therapeutic refuge model to be trialled in the Peel region. The voice of lived experience will be privileged throughout the process.

Service user engagement Service provider and Peak Body engagement Government, Peak Bodies and local reference group stakeholder engagement

december january february march

Generating insights Developing new ideas Mobilising energy

Timeline

Evaluation

Mindsets for Social Innovation

Curiosity | Being radically open and unburdened by expertise People are the experts | Privileging the views and participation of people with lived experience Learning by doing | Preferring to learn through action to improve our ideas Comfort with failure | Cherishing the learning

• pportunities failure brings

Being in the grey | Being comfortable with ambiguity and not knowing the answers

Understanding the System

• At tables and in groups of 3, explore 1 journey

map

• Record any barriers and enablers that you can

think of on the sheet/s provided, prompted by the journey

Priority Opportunities for Change

• As a group, decide on 3-5 common or high

priority barriers to take through to the next activity

BREAK

High Impact Innovations

• Work in pairs on one barrier at a time
• Brainstorm ideas for how to turn barriers into
• pportunities and innovations
• When you hear the signal, pass your sheet onto

another pair

• You will work on 3 x barriers at 10 mins each

Rules of a Brainstorm

• Anything is possible | The best ideas are often

somewhere between being too wild and too safe, but it’s easier to ‘roll’ an idea down the hill than up it!

• Defer judgement | This is a safe space where all ideas are

good ideas; we don’t judge or criticise (instead of ‘no, but’ try ‘yes, and’)

• Quantity over quality | We don’t need to explain, analyse,

interrogate or discuss ideas at this point.

• Everyone has a voice | Everyone’s thoughts are

important, so we make sure everyone is heard, and don’t talk over one another.

• Keep it legible | Please use markers (rather than pens)

and write clearly - we need to be able to read these later!

Final Reflection

• From your perspective, what is the one greatest
• pportunity for the therapeutic refuge service

model?

• Take time to think
• Record on a large sticky note to put on the wall

ANY QUESTIONS?

For further comments and questions, please contact contact FDVRefugePeel@communities.wa.gov.au

THANK YOU