UNIVERSAL FAMILY CONNECTION, INC. 1350 W. 103 rd Street, Chicago - - PowerPoint PPT Presentation

UNIVERSAL FAMILY CONNECTION, INC.

1350 W. 103rd Street, Chicago 60643 Presenters: Marcia D. Cloutier, Director Risk Reduction Programs Juliet M. Jones, Program Coordinator/Health Educator

UNIVERSAL FAMILY CONNECTION, INC. PSYCHOSOCIAL SUPPORT SERVICES IMPROVEMENT PRESENTATION REASSESSMENT SCHEDULING TOOL  A review of client files indicated that 11 of 53 clients from March 1, 2016 – February 28, 2017 were reassessed 30 to 45 days after actual date for reassessment  Problems resultant from late reassessments included:

• Out of date eligibility documents
• Wrong client addresses
• Staff unaware of new barriers to care

UNIVERSAL FAMILY CONNECTION, INC. PSYCHOSOCIAL SUPPORT SERVICES IMPROVEMENT PRESENTATION REASSESSMENT SCHEDULING TOOL  Two options for improvement of timely completion of reassessments:

• Use of CAREWARE
• Monthly Excel Printout of Client Reassessments' Dates Due that Month

 Improvement Cycle September, October and November  10 out of 12 clients scheduled for reassessment received assessment within 10 days of reassessment date

UNIVERSAL FAMILY CONNECTION, INC. PSYCHOSOCIAL SUPPORT SERVICES IMPROVEMENT PRESENTATION REASSESSMENT SCHEDULING TOOL  CHALLENGES: Use of CAREWARE delayed due to IT Department Issues  SUCCESSES: 10 out of 12 assessments completed within 10 days of reassessment date; early detection of new client barriers and able to update client eligibility documents  SUSTAINABILITY: Continued use of monthly printout; meeting with IT Department concerning use of CAREWARE

UNIVERSAL FAMILY CONNECTION, INC. PSYCHO SOCIAL SUPPORT SERVICES IMPROVEMENT PRESENTATION REASSESSMENT SCHEDULING TOOL

Questions? Presenters: Marcia D. Cloutier and Juliet Jones 773-881-1711 mcloutier@ufcinc.org jmjones@ufcinc.org