PERFORMING UNDER PRESSURE The Science of Doing Your Best When it Matters Most Assessment Training Coaching Certification PressureBook.com JP@IHHP.com
OUR CHALLENGE How do we move our PERFORMANCE and our ORGANIZATION to the next level?
DEFINING STAR PERFORMERS Partner Up One of You – Choose an Exceptional Leader The Other – Choose an UnExceptional Leader
PERSON 1 Think about an Exceptional Leader you have had in your career Describe their 5-6 qualities
PERSON 2 Think about an UnExceptional Leader you have had in your career Describe their 5-6 qualities
DEFINING STAR PERFORMERS Intellectual Technical Capacity Skills (IQ) Emotional Intelligence (EI)
DEFINING STAR PERFORMERS Intellectual Technical Capacity Skills (IQ) Emotional Intelligence (EI)
DEFINING STAR PERFORMERS How Much Did You Give ? What Did You See Others Withold ? How Much Did You Risk ?
IHHP EI360™ MODEL
IHHP EI360™ MODEL
IHHP TOP 10% DATA Our study of 12,000 Top 10%: Were not perfect, just executed 4 key behaviors under pressure: • Freely admit a mistake • Air grievances skillfully (Last 8%) • Non-judgmental • Aware of emotions
F YOUR DATA
INSIGHT #1: IHHP RESEARCH I freely admit to making a mistake S B D X Disagree _______________________________ Agree X= You B=Boss D=Direct S=Spouse/Partner/Friend
YOUR DATA Exceptional UnExceptional A COACH A BULLY • A standard bearer for • Jump to conclusions • Stifling excellence, who challenges • Oppressive to new ideas others to be their personal best • Impatient and deliver their best work. • Removes roadblocks. • Focused on criticizing • I listen first and speak • Short/terse • Dismissive of opinions afterwards. • I am empathetic, energising and I add something to the debate.
Optimal Performance Tension
Amygdala • Allows us to learn for the first time • Source of Emotional Memory • Answers one critical question of human survival Neo-Cortex • IQ Brain • Pre-Frontal - Site of Working Memory
Neo-Cortex • IQ Brain • Pre-Frontal - Site of Working Memory
BRAIN SCIENCE OF PERFORMANCE We FEEL before we THINK
Stop Complex Thoughts We can’t think straight
Stop Complex Thoughts We can’t think straight
HALLMARK OF AN AMYGDALA HIJACK 1 Strong emotional response 2 Very sudden 3 When the dust settles…
EFFECTS OF AN AMYGDALA HIJACK 1 Make more errors 2 Decrease in working memory
DESCRIBE AN AMYGDALA HIJACK WHAT HAPPENED? WHAT DID YOU DO? WHAT WAS THE IMPACT?
HALLMARK OF AN AMYGDALA HIJACK WHAT DOES IT FEEL LIKE?
HALLMARK OF AN AMYGDALA HIJACK WHAT DOES IT LOOK LIKE?
HALLMARK OF AN AMYGDALA HIJACK WHAT DOES IT LOOK LIKE?
What’s To Do?
We confuse IMPACT INTENT for
We make the majority of our DECISIONS based on <5% of available information
S TOP O XYGENATE S EEK INFORMATION Is this a real or perceived threat? Is this reaction helping the bigger goals? What is my impact right now? What might their good intentions be? Do they feel heard/understood by me? What would I as an exceptional leader do?
The real art of conversation is not only to say the right thing at the right time, but to leave unsaid the wrong thing in the tempting moment. Dorothy Nevill
STRONG EMOTIONS: EFFECTS ON PERFORMANCE GROUP THAT COULDN’T WAIT AGE GROUP THAT WAITED Impulse Impulse 4 Control Control • Fell apart under stress Scored 210 PTS 18 • Picked more fights Higher in SAT’s • Able to resist temptation • Ability to concentrate • Able to form closer relationships • Ability to concentrate • More easily distracted under 28 • Impulse control in face • Able to form closer relationships stress • Impulse control in face of • Difficulty delaying gratification of frustration • Cognitive ability frustration
You have an Amygdala Wait 18 minutes They have an Amygdala Can they hear you? Impact and Intent SOS You Can Do This!
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