The Lab at The Office of Introductions & HCD Overview - - PowerPoint PPT Presentation

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Oct 17, 2022 224 likes •574 views

The Lab at The Office of Introductions & HCD Overview Personnel Management The Lab at OPM (The Lab) is a practice that fosters innovation through human-centered design. Our goal is to teach human-centered design across the Federal

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https://lab.opm.gov

The Lab at OPM (The Lab) is a practice that fosters innovation through human-centered design. Our goal is to teach human-centered design across the Federal Government and help deliver innovative solutions to address complex public and cross-sector challenges.

The Lab at The Office of Personnel Management

Introductions & HCD Overview

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Effective design of public service is itself an essential public service.

The Design Necessity – A Casebook of Federally Initiated Products, 1973

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Margaret Mead Anthropologist

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Wh What pe people ple say and and wha hat pe people ple do do and and wha hat they hey say th they y do do ar are entir irely ly dif different th things. [N [Not t to m mention wh what we we th think th they d y do.]

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People think that design is styling. Design is not style. It’s not about giving shape to the shell and not giving a damn about the guts. Good design… combines technology, cognitive science, human need, and beauty to produce something that the world didn’t know it was missing. – Paola Antonelli Curator of the Department

f Architecture & Design at MOMA

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Everyone designs who devises courses of action aimed at changing existing situations into preferred ones.

Herbert Simon Economist, Psychologist, and Design Theorist

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Defining Human-Centered Design The discipline of navigating complex problems and creatively designing effective solutions to meet people’s real needs.

Introductions & HCD Overview

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HCD draws on familiar design disciplines:

Graphic Design
Industrial/Product

Design

Digital/Web Design
Fashion Design
Interior/Landscape

Design

Architecture
Etc.

An Integrative Discipline, A Connective Methodology

And incorporates

ther methodologies:
Anthropology & Sociology
Cognitive & Computer Science
Behavioral Economics
Ergonomics/Human Factors
Participatory Design
Service/Experience Design
Interface/Interaction Design
Brand/Business Strategy
Etc.

HCD Overview

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Who We Are

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USAJOBS Redesign

How we build a team:

Product Owner Designer Lead Developer UI Dev. Dev. Business Analyst Business Analyst Design Research Dev.

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We are our own longest running design project.

2017 Year in Review

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Lab example

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USAJOBS ELIGIBILITY MAP

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Design Education

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2018: Basic learning modalities

Design Education LEARNING

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2018: Basic design awareness

Design Education

HCD FUNDAMENTALS

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2018: Focused design awareness

Design Education

HCD FNDAMENTALS

DESIGN MODULES

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2018: Critical design awareness

Design Education SUMMER DESIGN SCHOOL

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Design Education

Summer Design School 2017

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Design Education

How to Improve…

Individual Capacity Team Capacity Org. Capacity Network Capacity System Capacity Individual Team Organization

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Where We’ve Been

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As we progressed through a diverse set

f projects and

initiatives, we began to see our work through a new lens.

Value Exchanges

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Products Knowledge Integrations Partnerships Access

Value Exchanges

“Currencies”

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Value Exchanges

( = recent work) ( = upcoming work)

SLIDE 33 L O C A L G O V . S T A T E G O V . F E D E R A L G O V . I N T ’ L N O N

R O F I T S F O U N D A T I O N S A C A D E M I C P R I V A T E S E C . C R O S S

E C . I N T E R N A L

Value Exchanges

Products Knowledge Integrations Partnerships Access

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lab.opm.gov @labopm

Arianne Miller Managing Director arianne.miller@opm.gov