The Lab at The Office of Introductions & HCD Overview Personnel Management The Lab at OPM (The Lab) is a practice that fosters innovation through human-centered design. Our goal is to teach human-centered design across the Federal Government and help deliver innovative solutions to address complex public and cross-sector challenges. https://lab.opm.gov
“ Effective design of public service is itself an essential public service. The Design Necessity – A Casebook of Federally Initiated Products, 1973
“ Wh What pe people ple say and and wha hat pe people ple do do and and wha hat they hey say th they y do do ar are entir irely ly dif different th things. [N [Not t to m mention wh what we we th think th they d y do.] Margaret Mead Anthropologist
“ People think that design is styling. Design is not style. It’s not about giving shape to the shell and not giving a damn about the guts. Good design… combines technology, cognitive science, human need, and beauty to produce something that the world didn’t know it was missing. – Paola Antonelli Curator of the Department of Architecture & Design at MOMA
“ Everyone designs who devises courses of action aimed at changing existing situations into preferred ones. Herbert Simon Economist, Psychologist, and Design Theorist
Defining Human-Centered Introductions & HCD Overview Design The discipline of navigating complex problems and creatively designing effective solutions to meet people’s real needs.
An Integrative Discipline, HCD Overview A Connective Methodology HCD draws on familiar And incorporates design disciplines: other methodologies: Graphic Design • Anthropology & Sociology • Cognitive & Computer Science • Industrial/Product • Design • Behavioral Economics Digital/Web Design Ergonomics/Human Factors • • Participatory Design Fashion Design • • Service/Experience Design • • Interior/Landscape Design Interface/Interaction Design • • Architecture Brand/Business Strategy • Etc. Etc. • •
Who We Are
USAJOBS Redesign How Business Analyst we build Dev. a team: Product Dev. Business Owner Lead Analyst Developer Designer UI Design Dev. Research
We are our own longest running design project. 2017 Year in Review
Lab example
USAJOBS ELIGIBILITY MAP
Design Education
Design Education 2018: Basic learning modalities LEARNING
Design Education 2018: Basic design awareness HCD FUNDAMENTALS
Design Education 2018: Focused design awareness HCD DESIGN FNDAMENTALS MODULES
Design Education 2018: Critical design awareness SUMMER DESIGN SCHOOL
Design Education Summer Design School 2017
Design Education How to Improve… Individual Team Org. Network System Capacity Capacity Capacity Capacity Capacity Individual Team Organization
Where We’ve Been •
Value Exchanges As we progressed through a diverse set of projects and initiatives, we began to see our work through a new lens.
Value Exchanges Products Knowledge “Currencies” Integrations Partnerships Access
Value Exchanges ( = recent work) ( = upcoming work)
Value Exchanges . S V S . C N O T . E . . O C V G I V C F S I E L O O I O T L S A G M E G A A R - N T S D E L E R P A R A L N D S T E - V E N C ’ U A O A D I T T O C R R O T E O N N S N A P C L F F I I Products Knowledge Integrations Partnerships Access
lab.opm.gov @labopm Arianne Miller Managing Director arianne.miller@opm.gov
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