The Dynamic Desktop Agenda 5 signs of a broken desktop Jonty - - PowerPoint PPT Presentation

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Jan 12, 2023 25 likes •152 views

The Dynamic Desktop Agenda 5 signs of a broken desktop Jonty Pearce, Editor, Call Centre Helper The Dynamic Desktop Paul White, CEO mplsystems Customer Case Study Richard Wilcox, Operations Manager, Express Medicals

SLIDE 1

The Dynamic Desktop

SLIDE 2

Agenda

5 signs of a broken desktop

Jonty Pearce, Editor, Call Centre Helper

The Dynamic Desktop

Paul White, CEO mplsystems

Customer Case Study

Richard Wilcox, Operations Manager, Express Medicals

Interactive Q&A - Live questions from the audience

SLIDE 3

5 signs of a broken desktop

Jonty Pearce Editor

SLIDE 4

1. Using multiple applications

SLIDE 5

2. The tell-tale signs
Desk jotters - Writing

down account numbers by hand

Alt-Tab to switch

between screens

SLIDE 6

3. Lots of time on hold

SLIDE 7

4. Lots of copy and paste

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5. Logins take a lot of time

Need to log back in on every time

ut, lunch and comfort break

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Solutions

It needs more than a sticking plaster approach

SLIDE 10

If you had a blank sheet of paper what would agents put on it? My Customer Service Desktop

SLIDE 11

Questions and Answers

For more information on mplsystems please contact www.mplsystems.co.uk

r 0800 0931 474

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