FHA PFE Learning Collaborative Managing and Improving Patient & - - PowerPoint PPT Presentation

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FHA PFE Learning Collaborative Managing and Improving Patient & - - PowerPoint PPT Presentation

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FHA PFE Learning Collaborative Managing and Improving Patient & Family Advisory Council (PFAC) Team Dynamics March 15, 2018 Todays Agenda Managing and Improving Welcome & PFAC Team Dynamics Introductions Questions ReadyTalk

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FHA PFE Learning Collaborative Managing and Improving Patient & Family Advisory Council (PFAC) Team Dynamics

March 15, 2018

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Today’s Agenda

Welcome & Introductions

Managing and Improving PFAC Team Dynamics

Patient Safety Awareness Week 2018 ReadyTalk Overview Closing Questions

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FHA PFE Learning Collaborative

Allison Sandera Project Manager, FHA allisons@fha.org 407-841-6230

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ReadyTalk Webinar Platform Overview

Two ways to interact with speakers today:

  • 1. Type questions or

comments into chat (let us know if you wish to remain anonymous!)

  • 2. Raise hand (*7 to

unmute your line when called upon)

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Patient Safety Awareness Week 2018

  • Join the Institute for Healthcare

Improvement (IHI) / National Patient Safety Foundation’s (NPSF) Twitter Chat on Friday, Mar. 16, from 1:00 p.m. - 2:00 p.m. ET using @TheIHI and #PSAW18 to share local successes

  • Send photos to be featured on FHA’s

social media pages

  • Share patient safety stories and

photos on social media using the event hashtags #FHAHIIN and #MissiontoCare

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@FLHopsitalAssn

Let’s get social!

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Hashtags!

#FHAHIIN

#MissiontoCare #patientsafety #patientengagement #pfengagement

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Quantifying the Value of PFACs

Managing and Improving PFAC Team Dynamics

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Various stakeholder groups from a variety of different backgrounds: PFAC Coordinator, Patient and Family Advisors, Hospital Representatives, Clinicians, etc.

The PFAC Team

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Team Dynamics Team dynamics are the unconscious, psychological forces that influence the direction

  • f a team’s behavior and performance. They are

like undercurrents in the sea, which can carry boats in a different direction to the one they intend to sail.

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Core Concepts of Patient- and Family- Centered Care

  • Dignity and Respect
  • Information Sharing
  • Participation
  • Collaboration
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Signs of a problem

  • Communication

Breakdowns

  • Absence of Trust
  • Unresolved Conflict
  • Departures
  • Low Participation
  • Withdrawal
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What are the consequences?

  • Factions
  • Dissent
  • Gossip
  • Resentment
  • Lost Potential
  • Frustration
  • Low Morale
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Polling Question

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What to do?

Define the issue. Is it:

  • Character?
  • Competency?
  • Chemistry?
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What to do?

Separate the person from the problem

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What to do?

Go direct

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What to do?

Follow up

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What to do?

Evaluate

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Polling Question

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Questions? Comments?

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Closing

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Webinar Evaluation Survey & Continuing Nursing Education

  • Eligibility for Nursing CEU requires submission of an evaluation survey for

each participant requesting continuing education: https://www.surveymonkey.com/r/PFELC031518

  • Share this link with all of your participants if viewing today’s webinar as a

group

  • Be sure to include your contact information and Florida nursing license

number

  • FHA will report 1.0 credit hour to CE Broker and a certificate will be sent via

e-mail

  • We would appreciate your feedback even if you are not applying for CEUs!!
  • Web participants can stay logged in as the webinar closes to be redirected to

the online survey (the link will also be provided in a follow up email)

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