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Professional Development & Education

2018-2019

Webinar Series

Upcoming Webinars

• NEF and the Construction Document Technician
• Presented by Peggy Newquist
• WEDNESDAY, March 20th
• 12:00 pm CT
• In anticipation of testing at Annual Conference

INTRODUCTION TO EMOTIONAL INTELLIGENCE Leasa Geerlings, Learning and Development Manager - JE Dunn Construction

AGENDA

• Learning Objectives
• What is EQ?
• What traits make up our EQ?
• How do we use EQ in difficult communications?
• Create an action plan
• Conclude

LEARNING OBJECTIVE: WHAT’S IN IT FOR YOU!

By the end of this session, you will …

• Increase awareness of emotional intelligence and how these skills contribute to career growth
• Learn several ways to exercise emotional intelligence
• Evaluate your emotional intelligence traits
• Identify one or two traits to strengthen and create an action plan to do so

WHAT IS EMOTIONAL INTELLIGENCE (EQ)?

EQ “SKILLS”

Social Awareness Relationship Management Self Awareness Self Management

Ability to perceive our emotions and understand our tendencies to act in certain ways in given situations Ability to use awareness of our emotions to stay flexible and direct our behavior in positive and constructive ways Ability to understand the emotions of others – accurately determine what they are thinking and feeling Ability to use awareness of our

• wn emotions and other’s

emotions to manage interactions successfully

IMPORTANCE OF EQ “SKILLS”

90% of top performers are also high in emotional intelligence, and people with average IQs

• utperform people with high IQs 70% of the time because of greater emotional intelligence –

TalentSmart A survey of 400 companies cited an average loss of $62.4 million per year (per company) because of inadequate communication to and between employees – David Grossman 92% of nearly 900 executives said soft skills were equally important or more important than technical skills, yet 89% said they have a “very or somewhat difficult” time finding employees with those soft skills – WSJ People who say they are good communicators overestimate their abilities. Researchers paired subjects with people they knew well and then again with people they’d never met - University

• f Chicago Booth School of Business Researchers

USING EQ TIP #1: UNDERSTAND AND MANAGE STRESS

USING EQ TIP #2: FIND (AND USE) YOUR VOICE

Source: Patterson, K., Grenny, J., McMillan, R., & Switzler, A., (2012). Crucial conversations: tools for talking when stakes are high (2nd ed.). New York, NY: McGraw-Hill.

• Even though we have thoughts and opinions to share, many of us “clam up” in

stressful situations .

• Our brains are in flight/freeze mode – so we don’t say anything. We withhold

information because we think sharing it will be harmful somehow.

• Move forward by focusing on what you REALLY want
• For yourself
• For others involved
• For the relationship
• For the organization

USING EQ: TIP #3 INFLUENCE OVER ABRASION

• Sometimes, our thoughts and opinions are strong, and we go overboard to make

sure others are convinced we are absolutely right.

• Our brains are in fight mode – so we may attempt to convince, control or compel
• thers to our point of view.
• Move forward by focusing on what you REALLY want
• For yourself
• For others involved
• For the relationship
• For the organization

USING EQ: TIP #4 TAKE THE IBR APPROACH

Sources: Fisher, R., Ury, W., & Patton, B. (1991). Getting to yes: Negotiating agreement without giving in (6th ed.) New York, NY: Penguin Books.

• Make good relationships the priority
• Separate the people from the problem
• Listen carefully to other’s interests
• Stay fact-based (use objective criteria)
• Generate options together

DEVELOPING YOUR EQ: ACTION PLAN

• Complete Self Assessment
• Reflect on what you have learned today
• List one or two things you like to do to improve your EQ
• Meet with your manager or trusted mentor within 2 weeks of returning to

the job. Discuss what you learned and how you’d like to improve. Work with your manager/mentor and make an effective improvement plan.