TELEKOM MALAYSIAS INITIATIVES FOR PERSON WITH DISABILITIES IN - - PowerPoint PPT Presentation

1

• Ir. Rozinah Anas

Project Director Telekom Malaysia

TELEKOM MALAYSIA’S INITIATIVES FOR PERSON WITH DISABILITIES IN MALAYSIA

19 October 2016 INNOVATIVE GOVERNANCE FOR SOCIAL CHANGE

• 1. Introduction
• 2. World Trend – Initiatives Towards PwD
• 3. PwD in Malaysia
• 4. TM’s Initiatives For PwD In Malaysia

2

3

Life fe Made de Easi sier er with th TM

4

Busi siness ness Made de Easi sier er with th TM

• 1. Introduction
• 2. World Trend – Initiatives Towards PwD
• 3. PwD in Malaysia
• 4. TM’s Initiatives For PwD In Malaysia

5

6

World Trend – Inititives Towards PwD’s

Source: (1) Swiss Air Rescue (http://www.rega.ch/en/multimedia/mobile-app.aspx) (2) American Red Cross Mobile Apps (http://www.redcross.org/prepare/mobile-apps) (3) AtHoc Notifier Mobile Application (http://www.athoc.com/)

USA – the American Red Cross USA – AtHoc Notifier Mobile Apps

Interactive Apps for sending picture, text and video

• 1. Introduction
• 2. World Trend – Initiatives Towards PwD
• 3. PwD in Malaysia
• 4. TM’s Initiatives For PwD In Malaysia

7

Akta 685 : Akta Orang Kurang Upaya 2008

8

Government Responsibility for PwD…

Responsibility for all to assist PwD in emergency…

9

Communications and Multimedia Act – 1998

• Required Applications Service

10

Learning Physical Hearing Visual [CATEGORY NAME], [VALUE], ([PERCENTAGE]) [CATEGORY NAME], [VALUE], ([PERCENTAGE]) [CATEGORY NAME], [VALUE], ([PERCENTAGE]) [CATEGORY NAME], [VALUE], ([PERCENTAGE]) [CATEGORY AME], [VALUE], [PERCENTAGE]) [CATEGORY NAME], [VALUE], ([PERCENTAGE]) [CATEGORY NAME], [VALUE], ([PERCENTAGE])

Source: Jabatan Kebajikan Masyarakat – September 2015

72,563 43,519 45,870 25,435 29,256 35,068 52,084 8,067 35,403 35,693 27,317 80,918 31,607 33,676 1,155

• 10,000

20,000 30,000 40,000 50,000 60,000 70,000 80,000 90,000

Type of Disabilites Total by State

We are working to reach more PwD’s in Malaysia…

53,929 64,355 1,83,186 1,95,799 4,235 27,338 28,789

50,000 1,00,000 1,50,000 2,00,000 2,50,000

Visual Hearing Physical Learning Speech Mental Others

This is our focus group….

11

Deaf & Mute : 68,590 Blind : 53,929

Source: Jabatan Kebajikan Masyarakat – September 2015

…TM’s initiatives towards PwD’s communities

• 1. VIDEO RELAY SERVICE
• 2. SMART APPLICATION FOR THE BLIND

SaveME 999 BLIND - FOR SIGHT-IMPAIRED COMMUNITIES

2016

2015

2013

SaveME 999 DEAF - FOR HEARING-IMPAIRED COMMUNITIES

12

• 1. Introduction
• 2. World Trend – Initiatives Towards PwD
• 3. PwD in Malaysia
• 4. TM’s Initiatives For PwD In Malaysia

13

…TM’s initiatives towards PwD’s communities

VIDEO RELAY SERVICE (VRS) APPLICATION FOR THE DEAF SMART APPLICATION FOR THE BLIND SaveME 999 DEAF – FOR HEARING- IMPAIRED COMMUNITIES SaveME 999 BLIND – FOR SIGHT-IMPAIRED COMMUNITIES

14

15

…TM’s initiatives towards PwD’s communities

SaveME 999 DEAF SaveME 999 BLIND

 Launched on 9th September 2013.  Accessible to all emergency agencies (Police, Fire Department, Hospital / Ambulance, Civil Defence and Maritime Enforcement).  Display the nearest emergency agencies for assistance.  Will be launched soon.  Using Voice Over Screen features.  Accessible to all emergency agencies (Police, Fire Department, Hospital / Ambulance, Civil Defence and Maritime Enforcement).  Screen colors can be configured to adapt the user’s visual setting.  Voice recording features  “Where am I” features

16

…feedback on SaveME 999 apps…

Form of Communication

• Communicate with each other in sign language.

Interpreter

• The interpreter relays the conversation back and forth

between the parties -- in sign language with the VRS user, and by voice with the called party.

Conversations With Video Access

• Easy and effective.

17

Video Relay Service is …

18

Video Relay Service (VRS) …

Interpreter speaks to the phone user Phone user responds

Interpreter signs the response

Using smart phone, tablet or computer

19

Video relay user

Video relay user contact the interpreter.

VRS Call Center (Interpreters) Phone User

How to communicate using VRS…

Communicate effectively instead

• f having to type what they want

to say… able to fully express themselves through facial expressions and body language

telephone conversation between two normal person...

service without any help from anyone and easy to access to the call center interpreter.

20

In helping the PwD’s, here are the benefits of VRS…

21

Using smart phone, tablet or computer. Available in Android and iOS for free.. Web version for computer user. Available for data plan user or wifi internet connection Tablet Smart phone Laptop / computer

Easy access, anywhere, anytime…

22

VRS VRS Sign Language Voice Communication

PWD activate VRS Interpreter will interpret the sign language and relay it to Service Provider via voice communication Service Provider

Professionals i.e. Doctor, Lawyer, Lecturer and etc

Communication using VRS…

Telcos Banks Utilities Emergency Education Call Center

23

VRI Booking User Profile Contact VRS Call Centre Call Emergency 999

VRS also available in smartApps…

24

Display Pre- Defined Contact List Click Here The caller will be automatically call to VRS Contact Centre

View from caller tablet / smartphone

Chat as backup communication Caller Interpreter

25

Interpreter Caller

26

28

SMART APPLICATION FOR THE BLIND

Navigation

Explore Location Search Destination

Text to Speech

Extracts text from images and then it will be read by Voice Over smartphone

Read Barcode

Enable to scan bar codes to provides instant identification

• f products

Explore new areas and navigate to selected destination Provide a navigation service through voice

All applications and initiatives towards PwD’s are using the Geospatial Data extensively and inherent in every aspect

• f the service…

29

Way Forward

1. Recommendations for future Apps not just in Malaysia, but can be used in ASEAN countries.

• Common platform

2. Data Sharing for analysis

• Confidentiality issues
• Security issues

30

31

Thank you

32