Oc to b e r 2, 2013 Pre se nte d b y Ma ria Bro wne a nd T im - - PowerPoint PPT Presentation

F CC Ac c e ssible Communic ations R e gulations: L e gal R e quir e me nts and R e al Wor ld Imple me ntation

Oc to b e r 2, 2013

Pre se nte d b y Ma ria Bro wne a nd T im Spring e r

T his se ssion is sc he dule d to be gin at 1:00pm E aste r n T ime Audio and Visual ar e pr

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• Audio – I

f yo u e xpe rie nc e a udio issue s the re is a n o ptio na l c o nfe re nc e line : (805) 309-2350, Co de : 14930#

• F
• llow-up – A link to the re c o rde d pre se nta tio n a nd a c o py o f

the slide s will b e se nt via e ma il to a ll re g istra nts

• CL

E Cr e dit - T

his c o urse ha s no t b e e n a ppro ve d fo r CL Ec re dit, ho we ve r if yo ur sta te b a r a c c e pts individua l a pplic a tio ns fo r CL Ec re dit we c a n pro vide yo u with a g e ne ra l c e rtific a te o f c o mple tio n a nd a c o py o f the c o urse ma te ria ls. I f yo u ha ve q ue stio ns o r wo uld like to re q ue st a c e rtific a te o f c o mple tio n ple a se e ma il kim.phillips@ ssb b a rtg ro up.c o m

Age nda

• Ab o ut DWT

a nd SSB

• Co mmunic a tio ns

a c c e ssib ility la ws o ve rvie w

• Co ve re d e ntitie s, se rvic e s

a nd e q uipme nt

• Re q uire me nts g o ve rning

de sig n a nd de ve lo pme nt

• Re c o rdke e ping a nd

re po rting re q uire me nts

• Co mpla ints
• Re a l wo rld imple me nta tio n

About Davis Wr ight T r e maine L L P

Davis Wr ight T r e maine L L P (DWT ) is a full-se rvic e firm with a ppro xima te ly 500

la wye rs in nine o ffic e s o n the e a st a nd we st c o a sts o f the Unite d Sta te s a nd in Sha ng ha i. We a re re c o g nize d fo r e xc e lle nc e in a b ro a d numb e r o f a re a s, with:

• 89 o f o ur a tto rne ys a c ro ss 32 pra c tic e a re a s c ite d a s le a de rs in the ir fie lds in

the mo st re c e nt Cha mb e rs USA g uide ; a nd

• Ove r 140 o f o ur a tto rne ys a c ro ss 46 pra c tic e a re a s inc lude d in the 2013

e ditio n o f “T he Be st L a wye rs in Ame ric a .” L a wye rs in o ur Co mmunic a tio ns Pra c tic e Gro up ha ve de c a de s o f fe de ra l a nd sta te re g ula to ry e xpe rie nc e a dvising c lie nts in e ve ry a re a o f the c o mmunic a tio ns industry. Our c o mmunic a tio ns pra c tic e :

• Co unse ls c lie nts o n the b usine ss a nd re g ula to ry a ppro va ls fo r

c o mmunic a tio ns tra nsa c tio ns;

• L
• b b ie s g o ve rnme nt o ffic ia ls a nd a g e nc ie s to he lp sha pe la ws tha t a ffe c t
• ur c lie nts’ b usine sse s; a nd
• Ha ndle s c o mplia nc e , litig a tio n a nd dispute re so lutio n in the ma nne r tha t

b e st me e ts o ur c lie nts’ stra te g ic a nd fina nc ia l o b je c tive s.

5

Ab o ut SSB BART Gro up

• Unma tc he d E

xpe rie nc e

• Ac c e ssib ility F
• c us
• I

mple me nta tio n-Orie nte d So lutio ns

• So lutio ns T

ha t Re duc e L e g a l Risk

• Org a niza tio na l Sta b ility a nd

Co ntinuity

• K

no wle dg e T ha t I s Up-to - Da te , All the T ime

• Pub lishe d a nd Pe e r Re vie w

Auditing Me tho do lo g y

• F
• urte e n hundre d o rg a niza tio ns

(1452)

• F

ifte e n hundre d individua l a c c e ssib ility b e st pra c tic e s (1512)

• T

we nty-thre e c o re te c hno lo g y pla tfo rms (23)

• T

we nty-two tho usa nd a udits (22,408)

• F

ifte e n millio n a c c e ssib ility vio la tio ns (15,331,444)

• One hundre d twe nty-o ne

tho usa nd huma n va lida te d a c c e ssib ility vio la tio ns (121,290)

(Sta tistic s pro vide d a s o f Ja nua ry 2013)

L E GAL OVE R VIE W

L e gal Ove r vie w

• Co ng re ss pa sse d the 21st Ce ntury Co mmunic a tio ns

a nd Vide o Ac c e ssib ility Ac t o f 2010 (CVAA) whic h:

• F
• c use s o n e nsuring tha t ne w fo rms o f

c o mmunic a tio n a nd vide o a re a c c e ssib le to use rs with disa b ilitie s.

• Prima rily ta rg e ts b ro a db a nd se rvic e pro vide rs,

so ftwa re a nd e q uipme nt ma nufa c ture rs, vide o pro g ra mming distrib uto rs a nd pro duc e rs o f vide o c o nte nt.

• Re q uire s tha t muc h o f the c o mmunic a tio ns a nd

vide o pro g ra mming tha t pa sse s o ve r the I nte rne t is pro vide d in a n a c c e ssib le ma nne r to individua ls with disa b ilitie s.

L e gal Ove r vie w: CVAA Or ganization

• T

itle I – Communic ations Ac c e ss

– Bro ke n do wn into six pa rts – Prima rily a me nds the Co mmunic a tio ns Ac t o f 1934 – Sig nific a nt ite m o f no te is the Adva nc e d Co mmunic a tio n

Se rvic e s re q uire me nts o f Se c tio n 716 a nd Re c o rdke e ping Re q uire me nts o f Se c tio n 717

– Rule ma king s o n the se se c tio ns a re la rg e ly c o mple te d a nd

rule s a re c urre ntly e ffe c tive

• T

itle II – Vide o Ac c e ss

– Also b ro ke n do wn into six pa rts – F

• c use s o n e nsuring vide o de live ry syste ms a re a c c e ssib le

– Rule ma king s o n this se c tio n still in pro g re ss – No t a sub je c t o f this we b ina r se rie s

L e gal Ove r vie w: CVAA: T itle I

T itle I – Communic ation Ac c e ss

• Se c tio n 101 – De finitio ns
• Se c tio n 102 – He a ring Aid Co mpa tib ility
• Se c tio n 103 – Re la y Se rvic e s (fund e xte nde d to Vo I

P)

• Se c tio n 104 – Ac c e ss to I

nte rne t-b a se d se rvic e s a nd e q uipme nt

– E

sta b lishe s § 716 o f Co mmunic a tio ns Ac t, whic h re q uire s a c c e ss to I nte rne t b a se d c o mmunic a tio n se rvic e s a nd e q uipme nt.

– E

sta b lishe s § 717 o f Co mmunic a tio ns Ac t, whic h de fine s re c o rdke e ping rule s fo r Se c tio ns 255, 716 a nd 718.

– E

sta b lishe s § 718 o f Co mmunic a tio ns Ac t, whic h re q uire s mo b ile pho ne b ro wse rs to b e a c c e ssib le to b lind o r visua lly impa ire d pe rso ns

• Se c tio n 105 –Re la y Se rvic e s fo r de a f-b lind individua ls
• Se c tio n 106 –E

me rg e nc y Ac c e ss Adviso ry Co mmitte e

L e gal Ove r vie w: CVAA: T itle II

• Se c tio n 201 – Vide o Pro g ra mming a nd E

me rg e nc y Ac c e ss Adviso ry Co mmitte e

• Se c tio n 202 – Vide o de sc riptio n a nd c lo se d

c a ptio ning

• Se c tio n 203 – Clo se d c a ptio ning de c o de r a nd

vide o de sc riptio n c a pa b ility

• Se c tio n 204 – Use r inte rfa c e s o n dig ita l a ppa ra tus
• Se c tio n 205 – Ac c e ss to vide o pro g ra mming g uide s

a nd me nus o n na vig a tio n de vic e s

• Se c tio n 206 - De finitio ns

CVAA Se c tion 104

• Se c tio n 716 re q uire s e q uipme nt ma nufa c ture rs a nd

se rvic e pro vide rs to ma ke ACS, inc luding the e na b ling so ftwa re fo r suc h ACS, a c c e ssib le to a nd usa b le b y pe rso ns with disa b ilitie s (inc luding pe rso ns who a re b lind a nd visua lly impa ire d, de a f o r he a ring impa ire d, physic a lly o r c o g nitive ly disa b le d, inc luding a c o mb ina tio n o f a ny o f the se ), if a c hie va b le , o r if no t, c o mpa tib le with e xisting a ssistive te c hno lo g ie s, if a c hie va b le .

• Se c tio n 717 impo se s ne w re c o rd ke e ping

re q uire me nts a nd e nfo rc e me nt rule s o n ACS a nd Se c tio n 255 Se rvic e s

• Se c tio n 718 re q uire s a c c e ssib ility o f mo b ile b ro wse rs

Ke y Aspe c ts of the L aw

• Do e s no t re q uire re tro fitting
• Do e s no t re q uire c ha ng e s re sulting in

“funda me nta l a lte ra tio n”

• Do e s no t e xte nd to c usto mize d se rvic e s o r

e q uipme nt

• I

mpo se s sig nific a nt o utre a c h a nd re c o rdke e ping o b lig a tio ns

• Give s b ro a d disc re tio n to F

CC to e nfo rc e thro ug h mo ne ta ry a nd pe rfo rma nc e re me die s

F CC Rule s I mple me nting 716-718: 47 CF R Pa rt 14

• Sub pa rt A – Sc o pe
• Sub pa rt B – De finitio ns
• Sub pa rt C - Ob lig a tio ns

– Ac c e ssib le to a nd usa b le b y individua ls w/ disa b ilitie s o r

c o mpa tib le with e xisting de vic e s

– No impe dime nt o f a c c e ssib ility o r usa b ility – I

nc o rpo ra tio n in pro duc t de sig n a nd de ve lo pme nt

– I

nfo rma tio n pa ss thro ug h

– I

nfo rma tio n, do c ume nta tio n a nd tra ining

• Ca ll c e nte rs
• Print ma iling
• We b suppo rt

– Pe rfo rma nc e o b je c tive s

• Sub pa rt D - Re c o rdke e ping a nd Co mpla ints

Communic ations Ac t Se c tion 255: T e le c om and Inte r c onne c te d VoIP

• T

he CVAA a lso re invig o ra te d Se c tio n 255 o f Co mmunic a tio ns Ac t

• Se c tio n 255 re q uire s a c c e ssib ility o f te le c o m a nd

inte rc o nne c te d Vo I P se rvic e s a nd e q uipme nt, c a ll sta tus fe a ture s a nd vo ic e ma il/ inte ra c tive me nus:

– Applie d to te le c o m, fe a ture s, VM a nd me nus in 2000 – E

xte nde d to inte rc o nne c te d Vo I P e ffe c tive Oc to b e r 2007

• I

nc lude s simila r a c c e ssib ility, usa b ility a nd c o mpa tib ility re q uire me nts

• Sta nda rd is “re a dily a c hie va b le ”- e a sily a c c o mplishe d

witho ut muc h diffic ulty o r e xpe nse

• Re c o rdke e ping a nd e nfo rc e me nt pro visio ns upda te d to

b e sa me a s a do pte d fo r ACS

F CC Rule s I mple me nting Se c tio n 255: 47 C.F .R. Pa rts 6 a nd 7

• Pa rt 6: T

e le c o mmunic a tio ns a nd I nte rc o nne c te d VOI P se rvic e s (inc luding c a ll fe a ture s suc h a s c a ll fo rwa rding ) a nd CPE

– Sub pa rt A: Sc o pe – Sub pa rt B: De finitio ns – Sub pa rt C: Ob lig a tio ns – Sub pa rt D: E

nfo rc e me nt

• Pa rt 7: Vo ic e ma il a nd inte ra c tive me nu se rvic e s

a nd e q uipme nt

– Sa me sub pa rt struc ture

COVE R AGE AND SCOPE

Cove r e d E ntitie s: ACS De fine d

• I

nte rc o nne c te d Vo I P no t c o ve re d b y Se c tio n 255 a nd no n-inte rc o nne c te d VOI P

• E

le c tro nic Me ssa g ing Se rvic e s –re a l time o r ne a r re a l time no n-vo ic e me ssa g e s in te xt b e twe e n individua ls o ve r c o mmunic a tio ns ne two rks, e .g ., e ma ils, te xts (no t b lo g o r o n-line po sts o n so c ia l ne two rking site s, huma n- o r ma c hine - to ma c hine c o mmunic a tio ns, o r c usto mize d e nte rprise se rvic e )

• “I

nte ro pe ra b le ” vide o c o nfe re nc ing se rvic e s tha t pro vide re a l time vide o c o mmunic a tio ns, inc luding a udio , to e na b le sha ring o f info rma tio n

• Pa rt 14, Sub pa rt B

Cove r e d ACS E xample s

• Pro duc ts o r se rvic e s tha t pro vide te xt me ssa g ing , insta nt me ssa g ing ,

e -ma il o r o the r te xt b a se d c o mmunic a tio n

–

We b -b a se d e ma il, G-ma il, Outlo o k we b c lie nt, AOL I nsta nt Me sse ng e r, iMe ssa g e , we b b a se d c ha t a nd po rtio ns o f we b site s tha t pro vide c o mmunic a tio n se rvic e s like F a c e b o o k’ s me ssa g e se rvic e a nd re la te d e q uipme nt – la pto ps, pho ne s, ta b le ts, se t to p b o xe s a nd g a ming de vic e s

• Pro duc ts o r se rvic e s tha t pro vide no n-inte rc o nne c te d Vo I

P b a se d c o mmunic a tio n

–

Skype , Go o g le T a lk, F a c e b o o k Cha t o r a ny o the r c ha t se rvic e s

• Pro duc ts o r se rvic e s tha t pro vide vide o b a se d c o mmunic a tio n

–

Skype , Go o g le ha ng o uts a nd F a c e time

–

We b ina rs a nd o the r pro duc ts tha t a llo w fo r re a l-time vide o c o mmunic a tio n

• ve r the I

nte rne t

• Pro duc ts o r se rvic e s tha t pro vide a c c e ss to c o ve re d c o mmunic a tio n

se rvic e s

–

I nte rne t b ro wse rs

–

E

• ma il a nd me ssa g ing c lie nts, i.e ., Mic ro so ft Outlo o k a nd AOL

insta nt Me sse ng e r

Re spo nsib ility fo r ACS Ac c e ssib ility

• Ma nufa c ture rs o f ACS e nd use r e q uipme nt,

ne two rk e q uipme nt a nd c o mpo ne nt so ftwa re

• ACS pro vide r inte rpre te d b ro a dly to inc lude a ll

e ntitie s tha t ma ke ACS a va ila b le in a ny ma nne r

– E

.g . tho se tha t ma ke we b b a se d e ma il a va ila b le , tho se tha t pro vide no n-inte rc o nne c te d Vo I P se rvic e s thro ug h a pplic a tio ns tha t c o nsume rs do wnlo a d to the ir de vic e s; tho se tha t pro vide te xting se rvic e s o ve r c e llula r ne two rks; pro vide rs o f so ftwa re tha t g ive s c o nsume r a b ility to se nd a nd re c e ive e ma il, te xt me ssa g e s o r no n-inte rc o nne c te d Vo I P

Co ve re d E ntitie s: Se c tio n 255 De fine d

• T

e le c o mmunic a tio ns Se rvic e Pro vide rs

– Vo ic e Se rvic e , Ca ll F

e a ture s, Vo ic e ma il, Me nus

• T

e le c o mmunic a tio ns E q uipme nt a nd CPE Ma nufa c ture rs

• I

nte rc o nne c te d Vo I P Se rvic e Pro vide rs

– Vo ic e Se rvic e , Ca ll F

e a ture s, Vo ic e ma il, Me nus

• I

nte rc o nne c te d Vo I P E q uipme nt a nd CPE Ma nufa c ture rs

Cove r e d Se c tion 255 E xample s

• L

a ndline T e le c o m Ca rrie rs

– Ve rizo n a nd AT

&T

• F

ixe d line , mo b ile o r VOI P pho ne s

– iPho ne , Sa msung Ga la xy, Po lyc o m VOI

P Pho ne , T

• uc h

T

• ne Pho ne s
• Pro duc ts o r se rvic e s tha t pro vide I

P vo ic e b a se d c o mmunic a tio n a nd c o nne c t to PST N

– Co mc a st, Cha rte r, Vo na g e , Go o g le T

a lk

R e sponsibility for 255 Complianc e

• Co mmunic a tio ns Pro vide rs - inc lude s a ll e ntitie s tha t

ma ke c o mmunic a tio ns se rvic e s a va ila b le , inc luding re se lle rs a nd a g g re g a to rs, a nd pro vide rs o f so ftwa re tha t g ive s c o nsume rs the a b ility to use c o mmunic a tio ns (e .g ., se nd/ re c e ive e ma il o r te xts), suc h a s use r inte rfa c e s a nd b ro wse rs

– Who le sa le pro vide rs (e .g . I

BBS/ AL E C) a nd b ra nde d se rvic e re se lle rs; F CC F

• rm 499 F

ile rs

• Co mmunic a tio ns E

q uipme nt Ma nufa c ture rs - inc lude s tho se tha t ma ke o r pro duc e e nd use r e q uipme nt, ne two rk e q uipme nt a nd so ftwa re use d fo r c o mmunic a tio ns inc luding the de vic e a nd its o pe ra ting syste m, use r inte rfa c e , a pplic a tio n, ne two rk se rvic e s, a c c e ssib ility API a nd te c hno lo g y, a nd b ro wse r

– F

ire fo x T hunde rb ird Me ssa g ing Clie nt, Go o g le T a lk Clie nt, AOL I nsta nt Me sse ng e r

R E QUIR E ME NT S

Na ture o f Ac c e ssib ility Re q uire me nt

• 47 CF

R14.20: c o ve re d ACS must b e “a c c e ssib le to a nd usa b le b y” pe rso ns with disa b ilitie s, if a c hie va b le

• Ca n b e b uilt in o r use third pa rty so lutio n

a va ila b le a t no mina l c o st a nd suppo rte d

• I

f no t a c hie va b le , must b e c o mpa tib le , if a c hie va b le

• Pa ss T

hro ug h – Ne two rk pla tfo rms a nd pa ss- thro ug h syste ms a re re spo nsib le fo r e nsuring tha t a ny sta nda rd a c c e ssib ility info rma tio n is ma inta ine d a nd no t strippe d o ut

R e quir e me nts: Ac c e ssible

• Ac c e ssib le me a ns tha t

(1) the input, c o ntro l a nd me c ha nic a l func tio ns o f a c o ve re d se rvic e o r de vic e a re lo c a ta b le , ide ntifia b le a nd o pe ra b le in a c c o rda nc e with 10 F CC pe rfo rma nc e o b je c tive s g e a re d to wa rd spe c ific disa b ilitie s de fine d in 47 CF R 14.21a nd (2) tha t the info rma tio n ne c e ssa ry to use a nd o pe ra te the pro duc t (te xt, ima g e s, ic o ns, la b e ls, so unds a nd c ue s) me e ts 9 pe rfo rma nc e o b je c tive s.

– T

he se pe rfo rma nc e o b je c tive s a re the sa me a s tho se de fine d fo r Se c tio n 255 re q uire me nts

– Pe rfo rma nc e o b je c tive s g o we ll b e yo nd use r mo da litie s

de fine d in Se c tio n 508 re q uire me nts.

F CC Ac c e ssibility Pe r for manc e Obje c tive s

Se c .14.21(b )(1) input, c o ntro l a nd me c ha nic s must b e

• (i) Ope ra b le witho ut visio n
• (ii) Ope ra b le with lo w visio n a nd limite d o r no he a ring
• (iii) Ope ra b le with little o r no c o lo r pe rc e ptio n
• (iv) Ope ra b le witho ut he a ring
• (v) Ope ra b le with limite d ma nua l de xte rity
• (vi) Ope ra b le with limite d re a c h a nd stre ng th
• (vii) Ope ra b le with a Pro sthe tic De vic e
• (viii) Ope ra b le witho ut time -de pe nde nt c o ntro ls
• (ix) Ope ra b le witho ut spe e c h
• (x) Ope ra b le with limite d c o g nitive skills

F CC Use r Inte r fac e R e quir e me nts

Se c tio n 14.21(b )(2): I nfo rma tio n ne c e ssa ry to o pe ra te a nd use c o ve re d pro duc ts (suc h a s te xt, ima g e s, ic o ns, la b e ls, so unds o r c ue s) must e nsure :

– Ava ila b ility o f visua l info rma tio n (fo r b lind) – Ava ila b ility o f visua l info rma tio n fo r lo w visio n use rs – Ac c e ss to mo ving te xt – Ava ila b ility o f a udito ry info rma tio n (fo r de a f) – Ava ila b ility o f a udito ry info rma tio n fo r ha rd o f he a ring – Pre ve ntio n o f visua lly induc e d se izure s – Ava ila b ility o f a udio c ut o ff – No n-inte rfe re nc e with he a ring te c hno lo g ie s – He a ring Aid Co upling

Re q uire me nts fo r De sig n/ De ve lo pme nt

• Pa rt 14, Rule 14.20(b ) re q uire s

– ACS ma nufa c ture rs a nd se rvic e pro vide rs to c o nside r

pe rfo rma nc e o b je c tive s a t the de sig n sta g e a s e a rly a s po ssib le a nd to imple me nt the m, if a c hie va b le

– Must ide ntify b a rrie rs to a c c e ssib ility a nd usa b ility a s

pa rt o f suc h e va lua tio n

• Re c o rd ke e ping re q uire me nts infe r tha t
• utre a c h to disa b le d c o mmunitie s is re q uire d a t

this sta g e

Me asur ing Ac c e ssibility Complianc e

• F
• c us o f the re q uire me nts unde r CVAA a re

func tio na l in na ture ra the r tha n no rma tive in na ture (i.e ., sta nda rds drive n) a s o fte n pro vide d in o the r a c c e ssib ility sta nda rds.

• Ultima te c o nc e rn is tha t pe o ple with disa b ilitie s

c a n utilize the c o ve re d pro duc ts a nd se rvic e s

– Me e ting a spe c ific te c hnic a l sta nda rd is ma inly

impo rta nt a s a me a ns to this e nd.

Me a suring Ac c e ssib ility Co mplia nc e

• F

CC ha s pro vide d so me g uida nc e fo r a c c e pta b le so lutio ns:

– US Ac c e ss Bo a rd –ta ske d to de ve lo p te c hnic a l

sta nda rds – ha s b e e n trying fo r o ve r fo ur ye a rs – with re c o mme nda tio ns fro m T E I T AC; still in ANPRM sta g e .

– Pro vide r o f we b -b a se d e ma il se rvic e c o uld b uild to

W3C We b Co nte nt Ac c e ssib ility Guide line s V. 2.0

– Se rvic e s do wnlo a de d to o pe ra ting syste m (OS) o f

de skto p c o uld b e c o de d to wo rk with Ac c e ssib ility API fo r the OS o f the de vic e (i.e ., I OS, Andro id, Mic ro so ft Ac tive Ac c e ssib ility)

R ule of Constr uc tion

• Se c tio n 716(j) o f the CVAA pro vide s rule o f c o nstruc tio n:

– “T

his se c tio n sha ll no t b e c o nstrue d to re q uire a ma nufa c ture r

• f e q uipme nt use d fo r a dva nc e d c o mmunic a tio ns o r a

pro vide r o f a dva nc e d c o mmunic a tio ns se rvic e s to ma ke e ve ry fe a ture a nd func tio n o f e ve ry de vic e o r se rvic e a c c e ssib le fo r e ve ry disa b ility.”

• F

CC rule s re fle c t this c o nc e pt in a c hie va b ility c rite ria – i.e ., o ffe rs diffe re nt se rvic e s a t diffe re nt pric e po ints

• Co nc e ptua lly the F

CC do e sn’ t re q uire e ve ry pro duc t to c o nfo rm to e ve ry use r ne e d; the re just ne e d to b e so lutio ns fo r va rio us diffe re nt mo da litie s a c ro ss the e ntire pro duc t line

• Pra c tic a lly ho w this will b e inte rpre te d in the

e nfo rc e me nt pro c e ss is still ve ry muc h a n o pe n q ue stio n

Waive r s and E xe mptions

• Custo mize d E

q uipme nt o r Se rvic e s

– E

xe mpt b y sta tute

• Prima ry Purpo se Wa ive rs

– T

he F CC de c line d to a do pt c la ss b a se d wa ive rs in the rule s b ut ha s g ra nte d re q ue ste d “Prima ry Purpo se Wa ive rs” to NCT A (se t to p b o xe s), CE A (I PT Vs a nd DVDs) a nd E SA (c e rta in c la sse s o f g a ming de vic e s), tha t ha ve c o mmunic a tio ns c o mpo ne nts tha t a re no t de vic e ’ s prima ry purpo se .

• Use r I

nsta lle d Apps – Ma nufa c ture r is no t re spo nsib le fo r so ftwa re tha t e nd use rs inde pe nde ntly insta ll o r c ho o se to use in the c lo ud b ut is re spo nsib le fo r so ftwa re tha t it dire c ts the c o nsume r to insta ll to use the pro duc t o r se rvic e .

T hir d Par ty Solutions

• Re g ula tio ns pro vide fo r a c hie ving a c c e ssib ility

thro ug h the use o f suc h third pa rty so lutio ns b ut must – Ma ke a va ila b le a t no mina l c o st i.e ., sma ll e no ug h

no t to fa c to r into c o nsume r de c isio n to a c q uire

– I

de ntify the so lutio n

– No tify c o nsume rs o f the so lutio n – E

nsure so lutio n re a dily a va ila b le “a ro und the sa me time a s whe n the pro duc t o r se rvic e is purc ha se d ”

– F

ind a nd a rra ng e to insta ll the so lutio n

– Pro vide suppo rt fo r the so lutio n fo r the lo ng e r o f the

life o f the prima ry pro duc t o r two ye a rs a fte r the third-pa rty so lutio n is no lo ng e r a va ila b le .

T hir d Par ty Solutions

• Co ve re d e ntity a ssume s re spo nsib ility fo r third

pa rty so lutio n e ffe c tive ne ss

• I

f the third-pa rty so lutio n ide ntifie d b y the ma nufa c ture r o r se rvic e pro vide r to pro vide a c c e ssib ility is no lo ng e r a va ila b le o n the ma rke t, the n the ma nufa c ture r o r se rvic e pro vide r must ide ntify a ne w so lutio n

• I

n pra c tic e this a ppro a c h is like ly to b e the mo st c o mmo n ro ute fo r imple me nting a c c e ssib ility

• n ma ny c o ve re d pro duc ts

T hir d Par ty Solutions

• T

hird pa rty so lutio n

– E

.g ., NVDA o r the y OS sta nda rd AT s - Windo ws Na rra to r, Ma g nifie r (JAWS to o c o stly)

• A c o mmo n e xa mple is tha t mo st

sma rtpho ne s will no t pro vide se lf vo ic ing kits b ut will, inste a d, wo rk with a pla tfo rm spe c ific sc re e n re a de r to suppo rt a c c e ss b y pe o ple tha t a re b lind o r visua lly impa ire d

– iOS – Vo ic e Ove r – Andro id – T

a lkBa c k

Usability

• “Usa b le ” me a ns tha t individua ls with disa b ilitie s

ha ve a c c e ss to the full functionality a nd docume ntation fo r the c o ve re d se rvic e o r pro duc t

– F

CC e q ua te s func tio na lity with a c c e ssib le use r inte rfa c e a nd ha s fo c use d usa b ility a s g uide s, b ills a nd pro duc t suppo rt c o mmunic a tio ns

• Writte n do c ume nta tio n a va ila b le in la rg e print

a nd b ra ille

• Ca ll c e nte rs a c c e pt T

RS/ T T Y

• Online suppo rt (i.e ., we b pa g e ma na g e me nt

to o ls a nd c usto me r c ha t) must b e a c c e ssib le

• I

nsta lla tio n vide o s sho uld b e c a ptio ne d

Usa b ility

• Rule 14.20(d) re q uire s info rma tio n,

do c ume nta tio n a nd tra ining to b e a c c e ssib le

• Suc h “do c ume nta tio n” inc lude s insta lla tio n

g uide s, b ills, a nd c usto me r se rvic e suppo rt in print fo rma t, o nline , in tra ining vide o s, o r via CSRs a t c a ll c e nte rs

– We bsite s tha t o ffe r o nline suppo rt o r ma na g e me nt

must b e a c c e ssib le (DOJ inte rpre ts ADA to re q uire a ll c o mme rc ia l we b site s to b e a c c e ssib le – Ne tflix c a se )

• Cha t must ha ve sc re e n re a de r b uilt in

– Call c e nte r

CSRs must re spo nd to T

RS c a lls

• CSRs must b e tra ine d a b o ut disa b ilitie s

Se c tion 255: Usability R e fr e sh

• F

CC Rule s

– 255 c o ve re d e ntitie s must pro vide a lte rna tive mo de s

upo n re q ue st a t no a dditio na l c ha rg e (e .g ., b ra ille , ta pe ) o n re q ue st (F CC Rule 6.11)

– ACS must b e “a c c e ssib le ” (F

CC rule 14.20(d))

• Suppo rt (I

nfo rma tio n a nd T ra ining )

– F

CC Rule 6.11(c ) instruc ts c o ve re d e ntitie s’ tra ining to c o nside r:

• Ac c e ssib ility re q uire me nts o f individua ls with disa b ilitie s
• Me a ns o f c o mmunic a ting with individua ls with disa b ilitie s
• Co mmo nly use d a da ptive te c hno lo g y
• De sig ning a nd so lutio ns fo r a c c e ssib ility

Possible ADA Ove r lap

• Ame ric a ns with Disa b ilitie s Ac t ma y a lso g o ve rn
• E
• x. Natio nal Asso c iatio n o f the De af v. Ne tflix

– DOJ filing sa ys tha t we b site is a pla c e o f pub lic

a c c o mmo da tio n (Circ uits a re split) a nd tha t no c o nflic t with CVAA (no twithsta nding spe c ific c a ptio ning rule s)

– DOJ ANPRM issue d in 2010; T

itle I I I NPRM e xpe c te d in De c .

• E
• x. DOJ We lls F

argo Se ttle me nt unde r ADA

– Affo rd T

RS c a lls the sa me re spo nse time a s c a lls re c e ive d thro ug h o the r c ha nne ls

– a c c e pts T

RS c a lls during the sa me time pe rio ds during whic h it a c c e pts c a lls thro ug h o the r te le pho nic c ha nne ls a nd

– do e s no t re q uire a ny a dditio na l le ve ls o f a uthe ntic a tio n fo r

T RS c a lls tha n it re q uire s fo r o the r c ha nne ls o f te le pho nic c o mmunic a tio n

Compatibility

• I

f b uilt-in o r third pa rty so lutio n a c c e ssib ility is no t a c hie va b le , the pro duc t o r se rvic e must b e c o mpa tib le with pe riphe ra l de vic e s a nd spe c ia lize d c o nsume r pre mise s e q uipme nt

• Re mo ve s the “no mina l c o st” a nd “suppo rt”

re q uire me nts

• Pro duc t o r se rvic e must wo rk with c o mmo nly use d

a ssistive de vic e s, e .g ., must ha ve :

– E

xte rna l e le c tro nic a c c e ss to info rma tio n a nd c o ntro l (i.e . info rma tio n must b e sc re e n re a de r c o mpa tib le )

– Co nne c tio n po int fo r e xte rna l a udio pro c e ssing with

sta nda rd sig na l

– T

T Y c o nne c ta b ility a nd sig na l c o mpa tib ility (b ut no t e ve ry pho ne must ha ve a T T Y ja c k)

Ac hie vability

• “Ac hie va b le ” is sta nda rd a pplie d to ACS a nd

me a ns with re a so na b le e ffo rt o r e xpe nse

• “Re a dily a c hie va b le ” sta nda rd a pplie d to 255

se rvic e s a nd me a ns e a sily a c c o mplishe d witho ut muc h diffic ulty o r e xpe nse

• I

n de te rmining whe the r a c c e ssib ility, usa b ility o r c o mpa tib ility is a c hie va b le the F CC will c o nside r:

– T

he na ture a nd c o st o f the ste ps ne e de d

– T

he te c hnic a l a nd e c o no mic impa c t o n the

• pe ra tio n/ de ve lo pme nt o f the c o ve re d se rvic e (fina nc ia l

re so urc e s o f e ntity a nd pa re nt)

– T

he type o f o pe ra tio ns o f the c o ve re d e ntity

– T

he e xte nt to whic h a c c e ssib ility is inc o rpo ra te d in va rying se rvic e / pro duc t le ve ls a nd pric e po ints

Ac hie vability

• Burde n fo r sho wing tha t a c c e ssib ility “no t a c hie va b le ”

is hig h; “re a dily a c hie va b le ” le ss so

• E

ntitie s o pting no t to pro vide a c c e ssib ility b a se d o n it b e ing “no t a c hie va b le ” to do so will fa c e the b urde n

• f pro ving this a ppro a c h in re so lving c o mpla ints
• Ac c o rding ly, the re a re a va rie ty o f diffe re nt

do c ume nta tio n re q uire me nts implie d whe n

• rg a niza tio ns se e k to c la im a no n-a c hie va b ility sta tus
• Whe n it is no t a c hie va b le to ma ke a pro duc t o r

se rvic e a c c e ssib le , must ma ke it c o mpa tib le , if a c hie va b le

Communic ations Ac t Se c tion 718: Mobile Br

• wse r

s

• Mo b ile pho ne ma nufa c ture rs a nd se rvic e pro vide rs must

e nsure tha t mo b ile b ro wse rs the y inc lude o r a rra ng e to inc lude a re a c c e ssib le to a nd usa b le b y individua ls who a re b lind o r ha ve visua l impa irme nt, if a c hie va b le

• No t re spo nsib le fo r third pa rty b ro wse rs o r fo r ma king

I nte rne t c o nte nt, a pplic a tio ns, o r se rvic e s a c c e ssib le o r usa b le

• Sa me sta nda rds a pply fo r a c c e ssib ility a nd usa b ility a s

a pply to Se c tio n 716 se rvic e s (o ve rla p so me wha t)

• I

nte rne t b ro wse rs use d fo r a dva nc e d c o mmunic a tio ns se rvic e s (ACS), tha t a re insta lle d o r inc lude d b y ACS e q uipme nt ma nufa c ture rs o r pro vide d b y ACS se rvic e pro vide rs, a re so ftwa re sub je c t to se c tio n 716 o f the Ac t

Se c tions 716 and 718: Whe n is c omplianc e r e quir e d?

• Se c tio n 716 (F

CC Pa rt 14): a c c e ssib ility a nd usa b ility must b e c o nside re d in de sig n a nd de ve lo pme nt a s o f Ja n. 1, 2012, unle ss e xe mpt sma ll b usine ss o r o the rwise

– Sma ll b usine sse s e xe mpt until Oc t. 8, 2013 unle ss

e xte nde d

• Sma ll b usine ss is de fine d using the SBA sta nda rds se t fo rth

in 13 CF R Se c . 121.201 b y NAI CS c o de (1,500 e mplo ye e s fo r te le c o m a nd $35.5 millio n a nnua l re ve nue fo r c a b le )

– Se t T

• p Bo xe s, I

P T Vs a nd DVPs, a nd g a ming de vic e s a nd so ftwa re e xe mpt until Oc t. 8, 2015

Se c tions 716 and 718: Whe n is c omplianc e r e quir e d?

• Se c tio n 716 (F

CC Pa rt 14): must me e t pe rfo rma nc e o b je c tive s fo r ACS o ffe re d o r upg ra de d a fte r 10/ 8/ 2013 (no re tro fit o f inve nto rie s o r de plo ye d pro duc ts/ se rvic e s)

– Prima ry purpo se wa ive rs e xc e pte d

• Se c tio n 718 (F

CC Pa rt 14 Sub pa rt E ): must me e t pe rfo rma nc e o b je c tive s fo r ACS o ffe re d o r upg ra de d a fte r 10/ 8/ 2013 (no re tro fit o f inve nto rie s o r de plo ye d pro duc ts/ se rvic e s)

• I

ndividua l prima ry purpo se b a se d wa ive rs ma y b e so ug ht a t a ny time

Wha t is “o ffe re d o r upg ra de d”?

• “By Oc to b e r 8, 2013, we e xpe c t tha t ma nufa c ture rs a nd

se rvic e pro vide rs will b e inc o rpo ra ting a c c e ssib ility fe a ture s de e p within ma ny o f the ir mo st c o mple x o ffe ring s, inste a d o f pa tc hing to g e the r a d-ho c so lutio ns sho rtly b e fo re e nfo rc e me nt b e g ins”

• F

CC sa id “c o nsiste nt with 255 Orde r”

• Ob lig a tio n to c o nside r a c c e ssib ility no t limite d to initia l de sig n
• Whe ne ve r a na tura l o ppo rtunity to re vie w the de sig n o f a

se rvic e o r pro duc t a rise s

• Na tura l o ppo rtunitie s c o uld inc lude , fo r e xa mple , the re de sig n
• f a pro duc t mo de l, upg ra de s o f se rvic e s, sig nific a nt

re b undling o r unb undling o f pro duc t a nd se rvic e pa c ka g e s, o r a ny o the r mo dific a tio ns to a pro duc t o r se rvic e tha t re q uire the ma nufa c ture r o r se rvic e pro vide r to sub sta ntia lly re -de sig n the pro duc t o r se rvic e

Pe r for manc e Obje c tive s Complianc e

• Upg ra de trig g e ring c o mplia nc e ve rsus re tro fit
• Co mpa nie s must re vie w the ir pro duc ts fo r a c c e ssib ility a t

e ve ry "na tura l o ppo rtunity," inc luding whe n the y re - de sig n pro duc ts, upg ra de se rvic e s, o r sig nific a ntly c ha ng e the wa y the y g ro up to g e the r pro duc t a nd se rvic e pa c ka g e s.

• Co sme tic c ha ng e s tha t do no t c ha ng e the pro duc t's

a c tua l de sig n, suc h a s c ha ng e s in the c o lo r, ma ke , mo de l na me , o r de sig na tio n o f a pro duc t, ma y no t trig g e r the ne e d to re e va lua te a c c e ss

– E

xa mple : ne two rk pro vide r impro ve s spe e d o f e ma il se rvic e o r ne two rk pro vide r impro ve s c usto me r we b -inte rfa c e

– E

q uipme nt c ha ng e s le ss a mb ig uo us

Se c tions 716 and 718: What happe ns if don’t c omply?

• E

xte nsive F CC e nfo rc e me nt pro visio ns sta rt 10/ 8/ 13

• F

ine s o f up to $100,000 pe r da y fo r vio la tio n, $1 millio n do lla r c a p pe r vio la tio n pe r a me ndme nt to 47 USC 503(b )(2)

• Po ssib le da ma g e s a g a inst c a rrie rs (Se c . 14.40)
• F

CC ma y re q uire ne xt g e ne ra tio n to b e c o mplia nt in re a so na b le time

• De ta ils o f e nfo rc e me nt pro c e ss disc usse d in la te r

se g me nt

Se c tion 717 of Communic ations Ac t

• Se c tio n 717 re q uire s c o mpa nie s to ke e p

c o nte mpo ra ne o us re c o rds o f e ffo rts to c o mply with Se c tio ns 255, 716 a nd 718, inc luding :

– E

ffo rts to c o nsult with pe rso ns with disa b ilitie s

– E

ffo rts ide ntify b a rrie rs to a c c e ssib ility a nd inc o rpo ra te so lutio ns into de sig n a nd de ve lo pme nt o f c o ve re d se rvic e s a nd pro duc ts

– Ac c e ssib le fe a ture s o f pro duc ts a nd se rvic e s – Co mpa tib ility with a ssistive te c hno lo g ie s – De c isio ns tha t a c c e ssib ility, usa b ility a nd/ o r

c o mpa tib ility wa s no t a c hie va b le (re a dily a c hie va b le )

Se c tion 717 of Communic ations Ac t

• Se c tio n 717: F

CC Re c o rd K e e ping re q uire me nts in Rule 14.31 sta rte d Ja n. 1, 2013

• Annua l c e rtific a tio n sta rte d April 1, 2013
• E

xc e ptio n fo r “sma ll e ntitie s,” whic h ha ve until Oc t. 8, 2013 (no t g o ing to b e e xte nde d b y F CC)

R E COR DKE E PING

R e c or dke e ping R e quir e me nts

• E

ntitie s c o ve re d b y Se c tio n 255, 716 a nd 718 must c re a te a nd ma inta in re c o rds o f e ffo rts ta ke n to imple me nt c o nfo rma nc e with re le va nt se c tio ns o f the Ac t.

• Re c o rds must b e ma inta ine d fo r a t le a st two ye a rs a fte r a pro duc t
• r se rvic e c e a se s to b e ma nufa c ture d o r o ffe re d b y the c o ve re d

e ntity (dire c tly o r thro ug h a third pa rty o r re se lle r).

• Re g ula tio ns g o ve rning the re c o rd ke e ping , 47 CF

R 14.31, pro vide a sig nific a nt a mo unt o f la titude in te rms o f the e xa c t fo rma t o f the re c o rds.

• Re c o rds do no t ne e d to b e ma de pub lic until file d in re spo nse to a

c o mpla int a nd the n a re sub je c t to c e rta in c o nfide ntia lity pro te c tio ns.

• F

CC ha s sa id it will no t c re a te a da ta b a se o f the mo re tha n 3,000 file rs b ut tha t c o nta c t info rma tio n sub mitte d with c e rtific a tio ns will b e a va ila b le in Oc to b e r whe n c o mpla int pro c e sse s a re e ffe c tive .

R e c or dke e ping R e quir e me nts T he F CC re g ula tio ns spe c ific a lly ide ntify thre e type s o f re c o rds tha t must b e ke pt a s pa rt o f the o ve ra ll re c o rd ke e ping a c tivity:

• “I

nfo rma tio n a b o ut the ma nufa c ture r's o r se rvic e pro vide r's e ffo rts to c o nsult with individua ls with disa b ilitie s

• De sc riptio ns o f the a c c e ssib ility fe a ture s o f its pro duc ts a nd se rvic e s
• I

nfo rma tio n a b o ut the c o mpa tib ility o f its pro duc ts a nd se rvic e s with pe riphe ra l de vic e s o r spe c ia lize d c usto me r pre mise e q uipme nt c o mmo nly use d b y individua ls with disa b ilitie s to a c hie ve a c c e ss.”

T he ite ms abo ve de fine spe c ific re c o rds that must be ke pt as part o f the ac tivity but do no t de fine all the re c o rds that must be ke pt. T he re c o rds, o ve rall, must sho w “re c o rds o f the e ffo rts take n by suc h manufac ture r o r pro vide r to imple me nt se c tio ns 255, 716, and 718 with re gard to this pro duc t o r se rvic e .” F

• r e xample , if

c laiming that ac c e ssibility c o mplianc e is not ac hie vable , must ke e p re c o rds that will he lp sustain burde n o f pro o f.

Non-Ac hie vability Doc ume ntation

• T

he Ac t o nly re q uire s tha t pro duc ts b e ma de a c c e ssib le if do ing so is “a c hie va b le .”

• Whe n c o ve re d e ntitie s do no t ma ke the ir

pro duc ts o r se rvic e s a c c e ssib le , a nd c la im a s a de fe nse tha t it is no t a c hie va b le fo r the m to do so , the y b e a r the b urde n o f pro o f o n this de fe nse .

• While e ntitie s a re no t te c hnic a lly re q uire d to

ke e p re c o rds to this e nd the y sho uld no te tha t the y b e a r the b urde n o f pro o f fo r justifying suc h c la ims.

Non-Ac hie vability Doc ume ntation

I f a c o mpla int wa s to a rise , a nd a c la im o f “no t a c hie va b le ” wa s to b e ma de , the F CC wo uld re q uire tha t a n o rg a niza tio n pro vide re c o rds de mo nstra ting :

• T

he na ture a nd c o st o f the ste ps ne e de d to ma ke e q uipme nt a nd se rvic e s a c c e ssib le in the de sig n, de ve lo pme nt, te sting , a nd de plo yme nt pro c e ss to ma ke a pie c e o f e q uipme nt o r so ftwa re in the c a se o f a ma nufa c ture r,

• r se rvic e in the c a se o f a se rvic e pro vide r, usa b le b y individua ls with

disa b ilitie s;

• T

he te c hnic a l a nd e c o no mic impa c t o n the o pe ra tio n o f the ma nufa c ture r o r pro vide r a nd o n the o pe ra tio n o f the spe c ific e q uipme nt

• r se rvic e in q ue stio n, inc luding o n the de ve lo pme nt a nd de plo yme nt o f

ne w c o mmunic a tio ns te c hno lo g ie s;

• T

he type o f o pe ra tio ns o f the ma nufa c ture r o r se rvic e pro vide r; a nd,

• T

he e xte nt to whic h the se rvic e pro vide r o r ma nufa c ture r in q ue stio n o ffe rs a c c e ssib le se rvic e s o r e q uipme nt c o nta ining va rying de g re e s o f func tio na lity a nd fe a ture s, a nd o ffe re d a t diffe ring pric e po ints. (F CC 11- 151 ¶221)

Confide ntiality

• Se c tio n 717(a )(5)(c ) re q uire s F

CC to ke e p c o nfide ntia l re c o rds tha t a re (1) pro duc e d in re spo nse to c o mpla int; (2) c re a te d o r ma inta ine d pursua nt to the rule s; (3) dire c tly re le va nt to e q uipme nt o r se rvic e a t issue in c o mpla int

• No t pro te c te d: o the r ma te ria ls no t re q uire d b y the

re c o rdke e ping rule s i.e ., de fe nse o f a c hie va b ility

• Any ma te ria ls file d in re spo nse to F

CC c o mplia nt sho uld b e file d with a c o nfide ntia lity re q ue st pursua nt to Se c tio n 0.459 o f the F CC Rule s

• Asse rt the sta tuto ry e xe mptio n fo r disc lo sure

pursua nt to Se c tio n 0.457 o f the F CC Rule s

Ce r tific ation

• As o f April 1st, 2013 a n o ffic e r o f a ll c o ve re d e ntitie s must c e rtify

unde r pe na lty o f pe rjury to the F CC tha t the y a re ke e ping the re q uire d re c o rds.

• Ce rtific a tio n ma nda te s tha t a re c o rdke e ping pro c e ss is in

pla c e a nd the F CC re q uire me nts a re b e ing me t.

• Ce rtific a tio n is suppo rte d b y “a n a ffida vit o r de c la ra tio n unde r

pe na lty o f pe rjury, sig ne d a nd da te d b y the a utho rize d o ffic e r

• f the c o mpa ny with pe rso na l kno wle dg e o f the

re pre se nta tio ns pro vide d in the c o mpa ny's c e rtific a tio n.”

• Ce rtifying e ntity must ide ntify the na me a nd c o nta c t de ta ils o f

the pe rso n o r pe rso ns within c o mpa ny tha t a re a utho rize d to re so lve c o mpla ints a nd the na me a nd c o nta c t de ta ils o f pe rso n within c o mpa ny de sig na te d fo r re c e iving c o mpla ints (o r re g iste re d a g e nt).

Ce r tific ation

F iling o c c urs o nline via the RCCI Re g istry syste m:

• https:/ / a pps.fc c .g o v/ rc c c i-

re g istry/ lo g in!input.a c tio n

• Applic a tio n pro vide s fo r

the c re a tio n a nd sig na ture

• f c e rtific a tio n o nline
• I

de ntific a tio n via F CC Re g istra tio n Numb e r [F RN]

E NF OR CE ME NT

E nfor c e me nt

T his is the CVAA

• CVAA re g ula tio ns a re e nfo rc e d b y the F

CC a nd c a n re sult in fo rfe iture s up to $100,000 a da y a nd $1,000,000 do lla rs in to ta l fo r e a c h c o mpla int; c o mmo n c a rrie rs a lso sub je c t to da ma g e s

• De c e ntra lize d g o ve rna nc e runs the ma te ria l risk tha t a pro duc t will no t

de ve lo p o r ma inta in the re le va nt re c o rds ne e de d to de fe nd c o mpla int

• I

n tha t e ve nt, sho uld a c o mpla int o c c ur, the o rg a niza tio n c o uld find itse lf in the unc o mfo rta b le po sitio n o f ha ving c e rtifie d to the F CC tha t re c o rds a re b e ing ke pt whe n, in fa c t, no suc h re c o rds e xist. We wo uld e xpe c t the F CC to re a c t ne g a tive ly to suc h a situa tio n.

• A b a sic g o ve rna nc e mo de l re q uiring tha t the se re c o rds b e file d c e ntra lly

with a g ro up unde r the a utho rity o f the c e rtifying pa rty wo uld se e m to me e t the re q uire me nts o f the F CC a nd e nsure c o nfo rma nc e to the pro c e ss.

• Pursua nt to F

CC rule s, the c o mpa ny must de sig na te a c ompany

r e pr e se ntative tha t is a utho rize d to re so lve c o mpla ints a s we ll a s a de signate d age nt fo r se rvic e o f c o mpla ints

Complaints T wo Co mpla int Pa ths, I nfo rma l o r F

• rma l, Bo th Re q uiring

Adva nc e E ffo rts to Re so lve

• I

nfo rma l c o mpla ints must b e pre c e de d b y a Re q ue st fo r Assista nc e to F CC Co nsume r Go ve rn. Affa irs Bure a u

– I

nfo rma l c o mpla int must inc lude c e rtific a tio n tha t Re q ue st fo r Assista nc e wa s file d within 30 da ys

– F

CC will he lp pa rtie s try to re a c h re so lutio n in 30 da ys a fte r whic h, if no t re so lve d, c o mpla ina nt c a n file info rma l o r fo rma l c o mpla int

• F
• rma l c o mpla ints

– Must inc lude c e rtific a tio n tha t c o mpla ina nt ha s e ng a g e d in

(o r a tte mpte d to e ng a g e in) g o o d fa ith e ffo rts to se ttle dispute inc luding a c e rtifie d le tte r o utlining the a lle g a tio ns tha t fo rm b a sis o f c o mpla int

Complaint R e quir e me nts

Infor mal Complaint

An info rma l c o mpla int must b e a ddre sse d to the F CC’ s E nfo rc e me nt Bure a u, whic h will the n fo rwa rd the c o mpla int to the de fe nda nt a g e nt

• T

he c o mpa ny ha s 20 da ys to file a n a nswe r, suppo rte d b y a de c la ra tio n o f a n o ffic e r o f the c o mpa ny, de mo nstra ting its due dilig e nc e in e xplo ring a c c e ssib ility a nd a c hie va b ility thro ug ho ut the de sig n, de ve lo pme nt, te sting a nd de plo yme nt sta g e s o f a pro duc t o r se rvic e

• Must inc lude a ll do c ume nts tha t suppo rt po sitio n
• F

CC ha s 180 da ys to re so lve the info rma l c o mpla int

Complaint R e quir e me nts

F

• r

mal Complaint

A fo rma l c o mpla int must b e file d with the full F CC a nd se rve d o n the de fe nda nt’ s de sig na te d a g e nt

• Must b e pre c e de d b y Ce rtifie d L

e tte r indic a ting tha t a F

• rma l

Co mpla int will b e file d, to whic h c o mpa ny ha s 20 da ys to re spo nd

–

T he c o mpa ny’ s a tte mpts to disc uss the po ssib ility o f se ttle me nt must b e do c ume nte d

• Whe n a F
• rma l Co mpla int is se rve d o n the c o mpa ny’ s Ag e nt, the

c o mpa ny ha s 20 da ys fro m se rvic e to file a n Answe r, whic h must c o nfo rm to the F CC’ s fo rma l c o mpla int pro c e e ding rule s

• T

he F

• rma l Co mpla int ma y b e a c c o mpa nie d b y a re q ue st fo r up to

te n (10) writte n inte rro g a to rie s to whic h the de fe nda nt ha s 10 da ys to re spo nd

• Supple me nta l c o mpla int fo r da ma g e s a g a inst a c o mmo n c a rrie r

ma y b e file d within 30 da ys o f a lia b ility o rde r

Ste p 1: De te r mine the Natur e of the Complaint

• I

f a c o mpla int do e s no t me ntio n g o ve rnme nt a g e nc y (i.e . F CC) b ut is inste a d dire c te d to a c ustome r

se r vic e re pre se nta tive , it sho uld b e ha ndle d in the o rdina ry c o urse .

• I

f a c o mpla int is lo dg e d with the c ompany r

e pr e se ntative, it sho uld b e e sc a la te d

inte rna lly b ut do e s no t trig g e r re spo nse o b lig a tio ns a t the F CC.

• A R

e que st for Assistanc e will b e se rve d o n the c o mpa ny’ s Ag e nt b y the F

CC’ s Co nsume r a nd Go ve rnme nta l Affa irs Bure a u a nd sho uld b e re fe rre d to the c o mpa ny’ s le g a l de pa rtme nt.

• An Infor

mal Complaint will b e a ddre sse d to the F

CC’ s E nfo rc e me nt Bure a u in the e ve nt tha t the pa rtie s a re una b le to re so lve the dispute pursua nt to a pre vio usly file d a Re q ue st fo r Dispute Assista nc e . T he F CC’ s E nfo rc e me nt Bure a u will fo rwa rd I nfo rma l Co mpla ints to the c o mpa ny’ s Ag e nt who sho uld re fe r to the c o mpa ny’ s le g a l de pa rtme nt.

• A F
• r

mal Complaint must b e file d with the F

CC a nd b e se rve d o n the Co mpa ny’ s de sig na te d Ag e nt dire c tly b y the Co mpla ina nt. A F

• rma l Co mpla int sho uld b e re fe rre d

to the c o mpa ny’ s le g a l de pa rtme nt. A F

• rma l Co mpla int ho we ve r must b e pre c e de d b y

Ce r tifie d L e tte r to the c o mpa ny o r the Ag e nt, pro viding a re a so na b le time fo r a re spo nse

to disc uss the po ssib ility o f se ttle me nt with the c o mpa ny prio r to filing the F

• rma l

Co mpla int. Any c e rtifie d le tte r sho uld b e fo rwa rde d imme dia te ly to le g a l de pa rtme nt.

• Supple me ntal Damage s R

e que st must b e se rve d o n a g e nt a fte r lia b ility de te rmina tio n.

Ste p 2: De te r mine F CC R e sponse R e quir e me nts

• R

e que st for Assistanc e - the F

CC’ s Co nsume r a nd Go ve rnme nt Affa irs Bure a u will a ssist the re q ue ste r a nd c o mpa ny in re a c hing a se ttle me nt o f the dispute o ve r a thirty da y pe rio d. I n the e ve nt the dispute is no t re so lve d , the re q ue ste r will ha ve the o ptio n o f filing a n info rma l o r fo rma l c o mpla int.

• Infor

mal Complaint - the c o mpa ny ha s 20 da ys to file a n a nswe r, suppo rte d b y a

de c la ra tio n o f a n o ffic e r o f the c o mpa ny a tte sting to the truth o f the fa c ts, de mo nstra ting its due dilig e nc e in e xplo ring a c c e ssib ility a nd a c hie va b ility thro ug ho ut the de sig n, de ve lo pme nt, te sting a nd de plo yme nt sta g e s o f a pro duc t o r se rvic e . T he c o mpa ny must inc lude a ll do c ume nts tha t suppo rt its po sitio n b ut suc h do c ume nts ma y b e re q ue ste d to b e c o nfide ntia l. I f the a nswe r is de sig na te d a s c o nfide ntia l, a no n- c o nfide ntia l summa ry o f the a nswe r must b e file d tha t c o nta ins the e sse ntia l e le me nts o f the a nswe r.

• Ce r

tifie d L e tte r indic a ting F

• rma l Co mpla int to b e file d - the c o mpa ny ha s a “re a so na b le

pe rio d o f time ” to re spo nd. Be c a use the time pe rio d is no t de fine d, the c o mpa ny sho uld re spo nd within the sho rte st numb e r o f da ys tha t is re a so na b ly po ssib le . T he c o mpa ny’ s a tte mpts to disc uss the po ssib ility o f se ttle me nt must b e do c ume nte d in a ny Answe r to a F

• rma l Co mpla int. Unle ss the c o mpa ny b e lie ve s the issue c a n b e e a sily re so lve d, the

c o mpa ny sho uld b e g in pre pa ring do c ume nts a nd a rg ume nts in re spo nse to the F

• rma l

Co mpla int tha t will like ly fo llo w.

Ste p 2: De te r mine F CC R e sponse R e quir e me nts

• F
• r

mal Complaint - T

he Co mpa ny ha s 20 da ys fro m se rvic e o n its de sig na te a g e nt to file a n Answe r. T he Answe r must c o mply with the F CC’ s fo rma l c o mpla int pro c e e ding rule s a nd re spo nd to the ma te ria l a lle g a tio ns o f the c o mpla int, a nd c o nta in pro po se d finding s o f fa c t, c o nc lusio ns o f la w a nd le g a l a na lysis. I t a lso must inc lude a de sc riptio n o f a ll do c ume nts, da ta c o mpila tio ns a nd ta ng ib le thing s in the c o mpa ny’ s po sse ssio n, c usto dy o r c o ntro l tha t a re re le va nt, inc luding the da te s the do c ume nts we re c re a te d. T he F

• rma l Co mpla int ma y

b e a c c o mpa nie d b y a re q ue st fo r up to te n (10) writte n inte rro g a to rie s. T he c o mpa ny ha s te n (10) c a le nda r da ys to file a ny o ppo sitio n o r o b je c tio ns to suc h inte rro g a to rie s. T he F CC will e sta b lish time fra me s fo r a nswe ring inte rro g a to rie s a t a n initia l sta tus c o nfe re nc e . –

All ma te ria ls pro vide d in re spo nse to a ny c o mpla int tha t a re c o nfide ntia l must b e de sig na te d a s suc h b y c le a rly ma rking e a c h pa g e o r po rtio n the re o f fo r whic h a pro prie ta ry de sig na tio n is a sse rte d.

–

Co mpla ints a g a inst multiple de fe nda nts will b e sub je c t to a sc he dule e sta b lishe d b y the Co mmissio n.

• Ce r

tifie d L e tte r indic ating that a Supple me ntal Complaint for Damage s will b e file d -

c o mpa ny ha s a “re a so na b le pe rio d o f time ” to re spo nd. Be c a use the time pe rio d is no t de fine d, the c o mpa ny sho uld e sta b lish a g o a l o f re spo nding within the sho rte st numb e r o f da ys tha t is re a so na b ly po ssib le .

• Supple me ntal Complaint - the Co mpa ny ha s 20 da ys fro m se rvic e o n de sig na te d a g e nt to

file a n Answe r tha t c o mply with the F CC’ s fo rma l c o mpla int pro c e e ding rule s.

Gove r nanc e Mode l

T his is not Se c tion 508

• T

he CVAA implie s a stro ng , c e ntra l g o ve rna nc e mo de l fo r c o nfo rma nc e

–

Ge ne ra lly a ma te ria lly diffe re nt g o ve rna nc e mo de l tha n tha t c urre ntly use d fo r a c c e ssib ility

–

Mo st o rg a niza tio ns ha ve a g o ve rna nc e mo de l tha t re q uire s e a c h se rvic e pro duc t line to ma inta in its o wn re c o rds fo r a c c e ssib ility

–

A c e ntra l a c c e ssib ility o ffic e ma y pla y a c o o rdina ting a nd suppo rting ro le a c ro ss the o rg a niza tio n, b ut typic a lly ha s no a utho rity to c o mpe l pro duc t g ro ups to pro duc e do c ume nta tio n

• Curre nt a ppro a c h wa s de ve lo pe d unde r a nd a lig ns we ll with a c c e ssib ility

pro c ure me nt la ws suc h a s Se c tio n 508

• Se c tio n 508, ho we ve r, ha s no e nfo rc e me nt me c ha nism, a s it re la te s to

se rvic e pro vide rs a nd ma nufa c ture rs a nd is a pro c ure me nt la w

–

Re a lity – it’ s a pre tty lo w risk la w with spo tty e nfo rc e me nt

–

Wo rst c a se sc e na rio – o rg a niza tio ns do n’ t b uy yo ur pro duc t

PR ODUCT S AND SE R VICE S R E COR DKE E PING R E QUIR E ME NT S

F unc tionality Que stionnair e

F unc tionality Que stionnair e

• De ve lo p a b a sic func tio na lity q ue stio nna ire tha t

c o ve rs a ll the po te ntia l pro duc t/ se rvic e fe a ture s tha t a re c o ve re d unde r Se c tio ns 255, 716 a nd 718

• f the Co mmunic a tio ns Ac t
• I

f the pro duc t o r se rvic e ha s func tio na lity tha t a nswe rs “ye s” to a ny o f q ue stio ns

– Co mple te a mo re e xte nsive c o mplia nc e a nd re c o rd

ke e ping pro c e ss fo r the c o ve re d func tio na lity.

• I

f the pro duc t o r se rvic e a nswe rs “no ” to a ll q ue stio ns

– T

he n the c o mple te d q ue stio nna ire c a n b e sub mitte d to the o rg a niza tio n's re c o rd-ke e ping re po sito ry a nd the pro duc t c a n e xit the pro c e ss.

F unc tionality Que stionnair e

F unc tionality Que stionnair e – E xample s

• I

s the pro duc t a fixe d-line te le pho ne o r te le pho ne -like de vic e ?

–

E .g . Po lyc o m VOI P Pho ne , T

• uc h T
• ne Pho ne s
• I

s the pro duc t a mo b ile te le pho ne ?

–

E .g . iPho ne , Sa msung Ga la xy

• Do e s the pro duc t o r se rvic e pro vide fo r te xt me ssa g ing , insta nt

me ssa g ing , e -ma il o r o the r te xt b a se d c o mmunic a tio n?

–

G-ma il, Ya ho o ma il, Outlo o k we b c lie nt, AOL I nsta nt Me sse ng e r, iMe ssa g e , b ra nde d we b -b a se d e ma il pro vide d thro ug h a se rvic e pro vide rs site

• Do e s the pro duc t pro vide fo r vo ic e b a se d c o mmunic a tio n?

–

I nte r c o nne c te d Vo I P (suc h a s o ffe re d b y c a b le MSOs), Skype , Go o g le T a lk, F a c e b o o k Cha t

• Do e s the pro duc t pro vide fo r vide o b a se d c o mmunic a tio n?

–

(Also ) Skype , Go o g le T a lk, F a c e b o o k Cha t

F unc tionality Que stionnair e

Cor e R e quir e me nts

• De ve lo p a b a sic func tio na lity q ue stio nna ire tha t

c o ve rs a ll the po te ntia l fe a ture s tha t a re c o ve re d unde r Se c tio ns 255, 716 a nd 718 o f the Co mmunic a tio ns Ac t

• I

f the pro duc t o r se rvic e ha s func tio na lity tha t a nswe rs “ye s” to a ny o f q ue stio ns

– Co mple te a mo re e xte nsive c o mplia nc e a nd re c o rd

ke e ping pro c e ss fo r the c o ve re d func tio na lity.

• I

f the pro duc t o r se rvic e a nswe rs “no ” to a ll q ue stio ns

– T

he n the c o mple te d q ue stio nna ire c a n b e sub mitte d to the o rg a niza tio n's re c o rd-ke e ping re po sito ry a nd the pro duc t c a n e xit the pro c e ss.

F unc tionality Que stionnair e

Cor e R e quir e me nts

• T

wo c o re me tho ds we se e in pra c tic a l use

– Online q ue stio nna ire in

AMP o r e q uiva le nt

– F

ile b a se d q ue stio nna ire in E xc e l, Wo rd o r PDF

• SSB re c o mme nds the
• nline q ue stio nna ire a s

it a llo ws b o th (i) re c o rds to e a sily b e sto re d a nd (ii) a n a da ptive c o mplia nc e pro c e ss fo r a ll pro duc ts

F unc tionality Que stionnair e

Conside r ations

• L

imit the numb e rs o f q ue stio ns to pro duc ts tha t a re re le va nt to the

• rg a niza tio n
• Pro vide e xa mple s tha t c a n b e

re c o g nize d b y pro duc t te a ms

• De c ide if CVAA T

itle I I – Vide o (47 CF R 79) c o ve re d pro duc ts a nd se rvic e s will g o thro ug h the sa me pro c e ss – if so a dd re le va nt q ue stio ns

–

No t sub je c t to re c o rdke e ping re q uire me nts

–

L ike ly sub je c t to a c c e ssib ility re q uire me nts

• I

de a lly this is a te n minute pro c e ss with c o nse rva tive “pa ss” a ppro a c h

–

I f re g ula tio n c o uld, re a so na b ly, a pply we re vie w the syste m

De sign Che c klist

De sign Che c klist

• Pro vide a list o f b e st pra c tic e s tha t a syste m must imple me nt

to b e usa b le b y pe o ple with disa b ilitie s a nd me e t the imple me nta tio n re q uire me nts o f the re le va nt re g ula tio ns.

• T

he c o re c rite ria use d fo r this a re the re le va nt po rtio ns o f the CF R tha t re la te to the CVAA, inc luding 47 CF R 6, 7, 14

–

Ca n a dd 47 CF R 79 b ut this is g e ne ra lly no t c urre ntly c o ve re d b y re c o rdke e ping re q uire me nts a nd de rive s fro m T itle I I

• f the CVAA.
• Che c klists will c o ve r a ll o f the b e st pra c tic e s re la te d to the

te c hno lo g y pla tfo rm use d in the pro duc t.

• Che c klists sho uld c o ve r a ll the c o re de ve lo pme nt pla tfo rms

–

We b , iOS, Andro id, E mb e dde d So ftwa re , Windo ws So ftwa re , Ha rdwa re , ACS Se rvic e s, e tc .

• Do n’ t try to b uild this yo urse lf – re c o mme nd lic e nsing this fro m

SSB o r a no the r q ua lifie d ve ndo r

–

Sub je c t ma tte r is c o mplic a te d a nd c ha ng e s ra pidly

De sign Che c klist

De sign Che c klist

De fine a me tho d o f imple me nta tio n fo r e a c h re q uire me nt o n the c he c klist:

• Na tive I

mple me nta tio n – Be st pra c tic e will b e a ddre sse d dire c tly in the pro duc t, i.e ., b uilt-in

• Ac c e ssib ility API

– T he b e st pra c tic e will b e imple me nte d b y suppo rting the re le va nt OS o r pla tfo rm le ve l a c c e ssib ility API

• T

hird-pa rty – T he b e st pra c tic e will b e a ddre sse d thro ug h the use o f third-pa rty a c c e ssib ility so lutio ns, a va ila b le to c o nsume r thro ug h c o ve re d e ntity a t no mina l c o st

–

T rig g e rs a ne e d to suppo rt the third pa rty so lutio n

• No n-Ac hie va b le – Co nfo rma nc e with the b e st pra c tic e is “no t

a c hie va b le ” a s de fine d b y the CVAA.

–

T rig g e rs a ne e d to pro vide se c o nda ry do c ume nta tio n surro unding the de te rmina tio n o f no n-a c hie va b ility

• No t Applic a b le – Be st pra c tic e is no t a pplic a b le in c o nte xt o f the

pro duc t

De sign Che c klist - T iming

De sign Che c klist - T iming

• As pa rt o f the F

CC a c c e ssib ility re q uire me nts, pro duc ts a nd se rvic e s must e nsure tha t a c c e ssib ility is c o nside re d a nd e va lua te d a s e a rly a s po ssib le in the pro duc t de ve lo pme nt life c yc le .

• Co ve re d e ntitie s a re dire c te d to c o mple te a n

a c c e ssib ility e va lua tio n a s pa rt o f the de sig n pha se

• f the pro duc t (47 CF

R §6.7, 7.7 a nd 14.20(b )), a nd to e nsure tha t the a c c e ssib ility re q uire me nts de fine d fo r the pro duc t/ se rvic e a re a ddre sse d a s e a rly a s po ssib le in the de ve lo pme nt pro c e ss

• As no te d e a rlie r this is o fte n in c o ntra st with c urre nt

a c c e ssib ility g o ve rna nc e mo de ls whe re a c c e ssib ility is c o nside re d a fte r the fa c t

De sign Che c klist

Appr

• ac h One – De sign Comp R

e vie w

• Audit de sig n c o mps,

pro to type s a nd spe c ific a tio ns fo r the syste m

• E

sse ntia lly a syste m a udit pe rfo rme d a g a inst the de sig n a sse ts o f the syste m

• Cre a te a a udit re po rt

c o ve ring po te ntia l issue s b a se d o n de sig n

• During imple me nta tio n

e nsure e a c h o f the po te ntia l issue s is a ddre sse d

• Co mmo n “o utso urc e d”

a ppro a c h

• E

xa mple De sig n Che c klist

De sign Che c klist

Appr

• ac h T

wo – Utilize Str uc tur e d Che c klist

• Pro duc t te a m re vie ws e a c h b e st pra c tic e a nd

c o mmits to a me tho d o f suppo rt

• Re q uire s e xplic it sig n-o ff o n e a c h re q uire me nt fro m

pro duc t te a m

• Se le c te d me tho d o f c o mplia nc e c a n b e use d to

he lp sha pe future a udits a nd trig g e r furthe r c o mplia nc e a c tivitie s

• Co mmo n “in-ho use ” a ppro a c h

De sign Che c klist

Conside r ations – Simplic ity and E xpe nse

• T

he pro c e ss is no t simple

– Ac c e ssib ility is c o mple x a nd re q uire s a sig nific a nt

a mo unt o f do ma in e xpe rtise to e va lua te a nd imple me nt

– Simplifying de sig n c he c klists a nd e va lua tio n

a ppro a c h is like ly to re sult in g a ps in c o ve ra g e unde r 47 CF R 6,7, 14 a nd 79

– A c o re hurdle fo r a n o rg a niza tio n is unde rsta nding this

is e xpe nsive to b uild in a nd re q uire s ma te ria l time , e ne rg y a nd b udg e t to do pro pe rly

– Ofte n whe n line s o f b usine ss unde rsta nd the le ve l o f

e ffo rt the y mo ve to wa rds a o utso urc e d a ppro a c h c o o rdina te d thro ug h the c e ntra l pro g ra m o ffic e

De sign Che c klist

Conside r ations – Using R e gulator y L anguage

• Che c klists o rg a nize d a ro und re g ula to ry

la ng ua g e a re fa r mo re diffic ult to use tha n c he c klists o rg a nize d a ro und b e st pra c tic e s

• Re g ula tio ns a re writte n a ro und use r

mo da litie s no t de sig n a nd de ve lo pme nt re q uire me nts

• Pro vide alte rnative te xt fo r image s is fa r

mo re spe c ific a nd a c tio na b le the n E

nsure

• pe ratio n witho ut visio n

–

Be st pra c tic e s suppo rte d b y c o de e xa mple s, re fe re nc e te c hnic a l sta nda rds, a nd te st c a se s

–

Ma ppe d to re g ula to ry la ng ua g e fo r justific a tio n

–

Ma ppe d to wide ly use d a c c e ssib ility sta nda rds fo r c o nte xt a nd justific a tio n

Syste m Asse ssme nts

T e c hnic al R e quir e me nts

• Re q uire s a syste m to ha ve a c o nfo rma nt te c hnic a l

imple me nta tio n

• T

e sting re q uire me nts a re split b e twe e n tho se tha t c a n b e te ste d Auto ma tic a lly (24.8%), Ma nua lly (48.3%) a nd Glo b a lly (26.9%)

• Auto ma tic te sting is the c he a pe st a nd mo st

c o mmo n te sting b ut c o ve rs o nly a sma ll fra c tio n o f le g a l re q uire me nts F unc tional R e quir e me nts

• Re q uire s a syste m to b e usa b le to pe o ple with

disa b ilitie s using c urre nt a ssistive te c hno lo g ie s

• F

unc tio na l te sting c o ve ra g e fo r se nso ry a nd mo b ility impa irme nts is g e ne ra lly re q uire d Suppor t R e quir e me nts

• Re q uire s a syste m to b e a c c e ssib le in de plo yme nt

R e quir e me nts for Complianc e Auditing

T e sting Manual Automate d Assistive T e c hnology Ide ntify Module s Ide ntify Use Case s Gr

• undwor

k Pr ior itization Analysis Author ing De live r y R e por ting

Syste m Asse ssme nts

• SSB utilize s a Unifie d Audit Me tho do lo g y to pro vide a sing le me tho d to

c re a te a udits fo r o rg a niza tio ns c o ve re d b y CVAA re q uire me nts

• Pro vide s a sing le , unifie d pro c e ss fo r a uditing a ll te c hno lo g y pla tfo rms

a nd re le va nt sta nda rds

• T

e sting c o ve ra g e fo r full c o mplia nc e re q uire me nts

• Re pe a ta b le a nd sc a la b le te sting me tho do lo g y
• Co de le ve l re me dia tio n g uida nc e
• As ne e de d inde pe nde nt va lida tio n a nd ve rific a tio n o f c o mplia nc e
• Cre a tio n o f CVAA spe c ific re c o rd ke e ping re q uire me nts

Global

F unc tional T e sting

F unc tional E valuations – R e quir e me nt

• Use r te sting o f the pro duc t/ se rvic e b y individua ls with

disa b ilitie s

• E

nsure s (i) use r input into the de ve lo pme nt pro c e ss a nd (ii) to pro vide s va lida tio n o f the use o f the syste m in suppo rte d a ssistive te c hno lo g ie s

• Stro ng ly implie d re q uire me nt unde r 47 CF

R 14.21 (a ) – Ac c e ssib le

• Ha rd re q uire me nt o f 47 CF

R 14.31 (a ) (1) a nd (3)

• Bro a d industry c o nse nsus tha t te sting with use rs with

disa b ilitie s is a re q uire me nt fo r e nsuring a c c e ssib ility

• Ma te ria lly the sa me c o nc e pt de fine in 36 CF

R 1194.31 re q uire me nts o f Se c tio n 508 with b ro a de r sc o pe

• E

xa mple Re po rt

F unc tional T e sting

F unc tional E valuations - Appr

• ac h
• E

xe c ute a se t o f c o re use c a se s by individuals with

disabilitie s to de te rmine if use rs c a n c o mple te c o re

ta sks in the syste m

• Use c a se s a re c o nstruc te d a s simple a c c e pta nc e

te sts pe rfo rme d b y use rs o f a ssistive te c hno lo g ie s

• F

unc tio na l a sse ssme nt sho uld b e c o mple te d in c o nfo rma nc e to the use c a se te sting me tho do lo g y pro vide d a s pa rt o f SSB’ s Unifie d Audit Me tho do lo g y

• T

e sting pe rfo rme d in a ssistive te c hno lo g ie s tha t me e t the de finitio n o f no mina l c o st

Ac c e ssibility F e atur e s Doc ume nt

Ac c e ssibility F e atur e s

• Ba se d o n a sse ssme nt re sults a nd pro duc t

de ve lo pme nt a c tivitie s o rg a niza tio ns de ve lo p a list

• f “fe a ture s” tha t suppo rt a c c e ssib ility
• SSB re c o mme nds the fe a ture s do c ume nt sta te the

c o mplia nc e issue s tha t we re fo und in the a sse ssme nt a nd sub se q ue ntly fixe d in the pro duc t

• F

e a ture s do c ume nt sho uld b e c umula tive a c ro ss re le a se s

– As the pro duc t/ se rvic e imple me nts mo re a c c e ssib ility

re q uire me nts this sho uld b e re fle c te d in the do c ume nt

Ac c e ssibility F e atur e s Doc ume nt

Ac c e ssibility F e atur e s

• A pub lic ly a va ila b le fe a ture s do c ume nt is

re q uire d unde r usa b ility re q uire me nts o f pe rfo rma nc e o b je c tive s (47 CF R 14.21 (c ))

• Ca n b e the sa me do c ume nt use d to sa tisfy the

re c o rdke e ping re q uire me nts o r a sho rte r do c ume nt fo r pub lic c o nsumptio n

• F
• r e a se o f ma inte na nc e SSB re c o mme nds a

sing le do c ume nt b e use d fo r b o th re q uire me nts

• Simila r in c o nstruc tio n to re q uire me nt unde r 47

CF R 1194.41 (b )

Ac c e ssibility F e atur e s Doc ume nt

Conte nt

• Ove r

vie w – Hig h le ve l info rma tio n a b o ut o rg a niza tio n’ s

c o mmitme nt to a c c e ssib ility

• Contac t Infor

mation – Ho w to g e t in to uc h with o rg a niza tio n if

the re a re q ue stio ns o r a c c e ssib ility c o nc e rns

–

Pro vide a c le a r me tho d o f a ddre ssing a c c e ssib ility issue s ide a lly witho ut g e tting re g ula to ry a utho ritie s invo lve d

• Ac c e ssibility F

e atur e s – Spe c ific a c c e ssib ility fe a ture s in the

pro duc t

• Suppor

te d Assistive T e c hnologie s – Pro duc t suppo rte d a ssistive

te c hno lo g ie s – g e ne ra lly tho se tha t me e t the de finitio n o f no mina l c o st

• Additional R

e sour c e s – Othe r re le va nt re so urc e s fro m the

• rg a niza tio n
• Ke yboar

d Shor tc uts – Sta nda rd a nd suppo rte d ke yb o a rd

sho rtc uts fo r pro duc t o r se rvic e

R e c or dke e ping R e positor y

• SSB re c o mme nds tha t o rg a niza tio ns ma inta in a c e ntra l

re po sito ry o f the pro duc t re c o rds tha t a re ma inta ine d fo r e a c h pro duc t o r se rvic e tha t is c o ve re d unde r the CVAA.

• T

his c e ntra l re po sito ry sho uld b e ma inta ine d b y a sing le g ro up – g e ne ra lly c o mplia nc e - tha t ha s the a utho rity to re q uire a nd c o mpe l pro duc ts to sub mit the re le va nt pa pe rwo rk

• We se e suc h a c e ntra lize d a ppro a c h a s the c le a r

implic a tio n o f c e rtific a tio n re q uire me nt fo r a n o ffic e r with “pe rso na l kno wle dg e o f the re pre se nta tio ns pro vide d in the c o mpa ny's c e rtific a tio n”

• T

he le g isla tive a nd re g ula to ry inte nt a lig ns with this – the g o a l o f the re c o rdke e ping is a c c o unta b ility

L IVE DE MO

Mar ia Br

• wne
• ma ria b ro wne @ dwt.c o m

T im Spr inge r

• tim.spring e r@ ssb b a rtg ro up.c o m

Kim Phillips

• kim.phillips@ ssb b a rtg ro up.c o m

F

• r CL

E Cre dit, ple a se c o nta c t Camille King: c a mille king @ dwt.c o m Se e mo re we b ina rs in the CVAA Se rie s a nd o the rs a t:

• www.ssb b a rtg ro up.c o m/ we b ina rs.php

Che c k o ut mo re CVAA c o nte nt:

• https:/ / www.ssb b a rtg ro up.c o m/ re fe re nc e / inde x.php/ Ac c e ssib i

lity_L a ws_a nd_Sta nda rds