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for Staff and Participants October 8, 2013 Kathy Gips, Director of - PowerPoint PPT Presentation

Providing Reasonable Accommodation for Staff and Participants October 8, 2013 Kathy Gips, Director of Training Stacy Hart, Training and Information Specialist New England ADA Center 800-949-4232 voice/tty (in region) 617-695-0085 voice/tty


  1. When using a sign language Interpreter face and look at the person who is deaf.

  2. Sign Language Interpreter in Classroom

  3. Video Remote Interpreting One on One Interpreter is anywhere in world, signing to deaf woman, listening and speaking to hearing/speaking man Man hears Woman is doesn’t deaf and sign signs Need: Computer and video cam Microphone and speakers Good internet connection

  4. Video Remote Interpreting Group Interpreter Man is deaf and signs Need: Computer (laptop, Ipad) and video cam Microphone and speakers Good internet connection

  5. When providing an auxiliary aid or service, the organization is required to provide what the person wants no matter how much it costs. True or False?

  6. Undue Burden Provide unless it would be an undue financial and administrative burden Un due burden means “significant difficulty or expense”

  7. Communication with People Who Have Hearing Disabilities Look directly at the person • Get in person’s line of sight • • Move to location with less background noise Move to location with good lighting • • Do not stand in front of a window (glare)

  8. Standing in front of plain wall is best • Don’t cover your mouth, chew gum • Don’t turn away while speak • Don’t speak while person is reading or • writing • Provide pertinent information in writing (schedules, work assignments)

  9. Classes/Groups/Meetings Confer with person who has the hearing or • visual disability Discuss communication rules with group • • Take turns speaking Ask people not to interrupt •

  10. Classes/Groups/Meetings Facilitator/teacher: Point to person • speaking and say his/her name “Nancy do you have something to add?” Gesture towards Nancy. OR • Have person say their name before speaking (a few times)

  11. Leaving Ensuring Effective Communication Moving on to General Nondiscrimination Requirements Reasonable Modifications of Policies, Practices and Procedures

  12. Your Questions 1. What do we do when the participant or guardian ’ s expectation of reasonable differs from ours? 2. What is reasonable for OCD or ADHD in a residential summer camp setting? 3. For other disabilities in a camp setting?

  13. General Nondiscrimination Eligibility Criteria An organization may have eligibility criteria that screen out certain people with disabilities IF the organization can show that the requirements are necessary for the “provision of the goods or services”

  14. General Nondiscrimination Safety Issues An organization may impose legitimate safety requirements necessary for safe operation. The safety requirements must be based on real risks, not on speculation or stereotypes about people with disabilities.

  15. General Nondiscrimination Requirements When necessary to ensure equal opportunity • “Reasonable modifications” must be made to • policies, practices, procedures • Unless the modification would be a “fundamental alteration” or a safety issue

  16. ADA Service Animal – New in Regs • Any dog individually trained to do work or provide tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability 1.1

  17. Service Animals For people who are blind or have low vision Assisting with navigation and other tasks

  18. Service Animals For People with Mobility Disabilities Providing physical support, balance, pulling Retrieving items – wheelchair medicine, phone

  19. Service Animals For People who are Deaf or Hard of Hearing Alerting individuals who are deaf or hard of hearing to the presence of people or sounds. Non-violent protection.

  20. Service Animals For People who Have Epilepsy Alerting person before a seizure or assisting a person during a seizure

  21. Service Animals Other examples of work or tasks in ADA regulations Alerting people to the presence of allergens • • Helping people with psychiatric and neurological disabilities by preventing or interrupting impulsive or destructive behaviors

  22. Not considered work or tasks The provision of emotional support • comfort • 1.1

  23. ADA Service Animals You may ask: Is this a service animal required because of a 1. disability? What work or task has the animal has been 2. trained to provide? 1.1

  24. Service Animals Care/supervision is owner’s responsibility May exclude if animal's behavior poses a direct threat to health or safety Must be under control of owner at all times (on leash except in narrow circumstances)

  25. ADA : Miniature Horses – New in Reg 1.1

  26. Reasonable Modification of Policies, Practices and Procedures You may exclude miniature • horses places you may not exclude a service animal • There are assessment factors to determine whether or not appropriate in particular facility (size, housebroken, etc.)

  27. Reasonable Modifications of Policies, Practices and Procedures? Mr. F sends an email to you stating that he has multiple chemical sensitivity and must be in buildings that have used only unscented cleaning products in the past week and where no one is wearing perfume, cologne and other scents. He would like to participate in one of your programs. What are your thoughts about this request?

  28. Reasonable Modifications of Policies, Practices and Procedures Lessons for Staff • Recognize requests • ADA issue or customer service issue? • Don’t say “no” right away. • Know whom to discuss the request with. • Engage in informal interactive process if necessary.

  29. Leaving General Nondiscrimination Requirements Reasonable Modifications of Policies, Practices and Procedures Moving on to

  30. Attracting a diverse audience of people with disabilities for programs First let’s discuss who is a “person with a disability”

  31. ADA Definition of Disability A person who: 1. has a physical or mental impairment that substantially limits a major life activity 2. has a history of a physical or mental impairment that substantially limited a major life activity OR 1. is regarded as having a physical or mental impairment that substantially limits a major life activity

  32. People with Mobility Disabilities

  33. People with Mobility Disabilities

  34. People with Mobility Disabilities

  35. People with Mobility Disabilities

  36. People who are blind

  37. People who are deaf using sign language

  38. Girl who is deaf with cochlear implant

  39. People who are hard of hearing

  40. People with intellectual disabilities

  41. People with Non-Apparent Disabilities Psychiatric illness Diabetes Cancer Epilepsy Arthritis Learning disabilities Allergies Etc.

  42. Attracting a diverse audience of people with disabilities for programs Your ideas?

  43. Attracting a Diverse Audience of People with Disabilities • Independent Living Centers www.ilru.org/html/publications/directory/index.html • National Federation of the Blind www.nfb.org • American Foundation for the Blind www.afb.org • American Diabetes Association www.diabetes.org/in-my- community/local-offices

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