Team 3 Amy Nguyen, Cynthia Jia, Nestor Cano, Ryan Rice Team Members - - PowerPoint PPT Presentation

Team 3

Amy Nguyen, Cynthia Jia, Nestor Cano, Ryan Rice

Team Members

Cynthia Amy Nestor Ryan

Information Overload: Time Management

Initial POV

We met… Paul, a middle-school teacher and lacrosse coach We were amazed to realize… He is swamped by important information, primarily emails from several accounts, that he can’t cut out It would be game-changing to… Help people manage multiple sources of important information

Additional Interviews

Discipline was a common theme Remove yourself & unnecessary information Less about too much information More about too little time Information filtering around context is helpful Breaks are critical

Robert David Kevin

POVs & HMWs

POV 1

We met… Robert, a tech entrepreneur and veteran We were amazed to realize… That he deals with unwanted or irritating information by removing himself/taking a break and by cutting out unnecessary sources of information It would be game-changing to… Make taking a break and cutting out extra information easy for people who are feeling overwhelmed

How might we let people take advantage of small pockets of time?

POV 2

We met… David, an MBA student at MIT who previously worked in finance We were amazed to realize… That if he had too many messages in a particular communication channel, he wouldn’t really read them It would be game-changing to… Help people prioritize messages that may be important

How might we make looking at messages more fun/fast?

POV 3

We met… Kevin, a middle-aged head of QA at a tech company We were amazed to realize… That he filters his information at different time periods depending upon his main focus for that time period It would be game-changing to… Help people focus on their top priority at a specific period in time

How might we make priorities dependent upon context?

Experience Prototypes

Prototype 1: Pockets

Prototype 1: Pockets

WHAT WORKED Time component helps people feel more in control Notifications keep people from falling into the rabbit hole of irrelevant information WHAT DIDN’T WORK “Estimated time burden” might be hard to measure

Surprises and New Learnings

Users could predict what tasks would be recommended to complete next Analogies are much more helpful than pure text Reminding people they have small chunks of time to do small tasks helps with time management

Prototype 1: Pockets Validity

ASSUMPTION Time management could solve feeling overwhelmed by tasks VALID BECAUSE People start to feel in control

Prototype 2: Email Batches

Prototype 2: Email Batches

WHAT WORKED Swiping to deal with individual emails quickly Delete option Easy to pick out a single email to reply to amongst 5 WHAT DIDN’T WORK Not being able to see potentially important emails right away Too similar to Gmail People expected it to be the same

Surprises and New Learnings

Small batches were still overwhelming The batches feel endless! Limiting email visibility causes anxiety The user feels like they are missing full scope

Prototype 2: Email Batches Validity

ASSUMPTION Emails in batches would be quicker and easier to deal with INVALID BECAUSE People hate feeling like important information is being hidden from them

Prototype 3: Context Cluez

Prototype 3: Context Cluez

WHAT WORKED Voice activated feature in case the user is driving Location based notifications Could also inform of deals/compare nearby prices Simultaneously crossing off tasks WHAT DIDN’T WORK Sudden notifications can confuse users which is especially dangerous if driving Users feel like their being subjugated to their phone

Surprises and New Learnings

Seems to be most useful for purchases at stores For location related tasks, people accumulate needs and go at once to a “One-stop Shop”; ie CVS… Overlooks the systematized ordering of goods; ie dog food monthly delivered

Prototype 3: Context Cluez Validity

ASSUMPTION Completing tasks at convenient locations will improve productivity INVALID BECAUSE People do not like disruption their routine and usually already have “systems” in place

Next Steps

Summary

Brainstormed time management, message reading & context filtering Pockets was the most useful Assisted with time management & helps users feel in control Email Batches & Context Cluez worked against the users Hiding information & disrupting behavioral patterns is a bad user experience

Key Insights

Managing time is more important than managing information Users want to feel in control Altering information consumption patterns doesn’t do this HMW help users control their time?