T F -NOC fla sh pre se nta tio n RE ST E NA T F -NOC me e - - PowerPoint PPT Presentation

T F

• NOC fla sh pre se nta tio n

RE ST E NA

T F

• NOC me e ting , Dub ro vnik

15-16.02.2012

Yve s Sc ha a f yve s.sc ha a f@ re ste na .lu

2

Ne two rk

3

Ne two rk

What infr astr uc tur e have your

• r

ganization de ploye d? (e .g. fibe r + e quipme nt) (1/ 2)

• Ba c kb o ne b a se d o n 300km da rk fib re (IRU c o ntra c ts)
• Ac c e ss links a re da rk fib e r o r ma na g e d e the rne t se rvic e s
• 9 o ptic a l POPs

– Pa ssive DWDM a nd CWDM Mux/ De mux (AF

OP)

– Ac tive de vic e s/ tra nspo nde rs (Mic ro se ns)

• 13 ro uting / switc hing POPs

– Cisc o 7600/ 6500-E

/ 4500-E / 3750G

– OOB a c c e ss via PST

N / UPS / c o o ling

• Ab o ut 60 e nd-site s ma na g e d CPE

: Cisc o 1841/ 2960G

• T

ra nsit pro vide rs: ROOT , L e ve l3, DWS (GE ANT )

• Pe e ring s @ L

U-CIX, E CIX, F ra nc e IX

4

Ne two rk

What infr astr uc tur e have your

• r

ganization de ploye d? (e .g. fibe r + e quipme nt) (2/ 2)

5

Ne two rk

What se r vic e s ar e your

• r

ganization

• ffe r

ing and maintaining ? (1/ 3)

• Ac c e ss se rvic e s

– IPv4/ I

Pv6 ne two rk a c c e ss b a se d o n

• Da rk fib e r links (1 - 10 Gb it/ s)
• Ma na g e d E

the rne t se rvic e s (8 - 100 Mb it/ s)

• F

T T H/ DSL (a lso fo r individua l use rs) (100 / 50 Mb it/ s)

– Co nne c tivity se rvic e s

• E

duro a m

• VPN

– Po int-to -po int c irc uits, la mb da o r vla n b a se d (1-10

Gb it/ s)

6

Ne two rk

What se r vic e s ar e your

• r

ganization

• ffe r

ing and maintaining ? (2/ 3)

• E

nd-site pe rfo rma nc e a nd se rvic e mo nito ring

• PE

RT

• NRE

N CE RT / CSIRT

• L

IR se rvic e

• Ne two rk a ddre sse s

(IP/ IPv6) a ssig ne me nts

• NT

P

• Ma na g e me nt o f

institutio na l CPE

• DNS se rve rs a nd re so lve rs,

inc luding DNSSE C

• Re g istry a nd re g istra r fo r

.lu

• L

u-Grid, in c lo se c o lla b o ra tio n with Be g rid

• Inte rne t e xc ha ng e po int

(L U-CIX), te c hnic a l suppo rt

• Use r He lpde sk a nd NOC

se rvic e

7

Ne two rk

What se r vic e s ar e your

• r

ganization

• ffe r

ing and maintaining ? (3/ 3)

• E
• Ma il se rvic e s

– Va lue a dde d a c c o unt

fo r a ppo x. 15K use rs a nd 35K stude nts

– We b ma il – Spa m/ Virus pro te c tio n – E

ma il dire c to ry

– Ma iling lists – Online a c c o unt

ma na g e me nt

– Ce ntra l spa m a nd virus

pro te c tio n g a te wa y fo r ma il-do ma ins

• Ho sting se rvic e s

– Co mple te we b ho sting

se rvic e

– De dic a te d virtua l

se rve rs

– De dic a te d physic a l

se rve rs

• Se rve rro o m (da ta c e nte r

infra struc ture ) o pe ra tio n

8

Ne two rk

Whic h tools ar e you using to manage / monitor the ne twor k?

• Na g io s (Ic ing a ) /

pnp4na g io s (285 ho sts / 1080 se rvic e c he c ks)

• MRT

G / rrdto o l

• Custo m-ma de g ra phs

b a se d o n SNMP/ rrdto o l

• Co lle c td - se rve r sta tistic s
• PHP-we a the rma p
• NF

Se n

• NDT
• Syslo g -ng
• Inve nto ry sc ripts (ra nc id
• RIPE

T T M (T e st T ra ffic Me a sure me nts) / DNSMON

• RIPE

RIS (Ro uting Info rma tio n Se rvic e )

• Ne two rk ma na g me nt

pla tfo rm (NMP) fo r

• ptic a l de vic e s
• VSphe re
• CL

I (ssh)

• Ra dia to r(ta c a c s) /

F re e Ra dius

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NOC struc ture

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NOC struc ture

Whic h r

• le s and c ove r

age and r e sponsibility doe s your staff have ?

• NOC re spo nsib ilty inc lude s

– Se rvic e de ve lo pme nt/ pro visio nning – Da ily se rvic e o pe ra tio ns a nd – On-site insta lla tio ns

• NOC in c ha rg e o f NRE

N a c tivitie s a nd pa rtic ipa tio ns in a c tivitie s re la te d to GE ANT / T e re na / RIPE / CE NT R/ IE T F

• NOC sta ff pe rfo rms a 24x7 c o ve ra g e
• NOC b a sic ide a is "sta ffme mb e rs a c q uire a c o mmo n

kno wle dg e o f running se rvic e s"

• NOC sta ffe d b y va rio us te c hnic a l e xpe rts to re a c h a full

se rvic e c o ve ra g e

11

NOC struc ture

Whic h r

• le s and c ove r

age and r e sponsibility doe s your staff have ?

• NOC re spo nsib ilty inc lude s

– Se rvic e de ve lo pme nt/ pro visio nning – Da ily se rvic e o pe ra tio ns a nd – On-site insta lla tio ns

• NOC in c ha rg e o f NRE

N a c tivitie s a nd pa rtic ipa tio ns in a c tivitie s re la te d to GE ANT / T e re na / RIPE / CE NT R/ IE T F

• NOC sta ff pe rfo rms a 24x7 c o ve ra g e
• NOC b a sic ide a is "sta ffme mb e rs a c q uire a c o mmo n

kno wle dg e o f running se rvic e s"

• NOC sta ffe d b y va rio us te c hnic a l e xpe rts to re a c h a full

se rvic e c o ve ra g e

12

NOC struc ture

How is your NOC or ganize d? (e .g. c e ntr alize d, distr ibute d or

• ut-sour

c e d)

• T

e c hnic a l te a m sta ffe d b y 7 e ng ine e rs

• F

la t struc ture

• Re a c ha b le during o ffic e ho urs 8h00-12h00 13h00-17h00
• Outside o ffic e ho urs

– One e ng ine e r o n-duty with we e kly ro ta tio n – SMS a le rts se nd o ut b y Na g io s syste m

• On-duty e ng ine e r is no t re a c ha b le to use rs, e xc e ptio ns:

e me rg e nc ie s, ide ntifie d pa rtne rs

• Inho use NOC, no se rvic e o pe ra tio n is o utso urc e d

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NOC struc ture

How doe s the NOC wor k with diffe r e nt kinds

• f tools? (e .g. tool inte gr

ation)

• Mo nito ring to o ls

– Mo st run sta nd-a lo ne – Re q uire ma na g ing duplic a te d da ta se ts

• Co nfig ura tio n to o ls

– So me a re inte g ra te d thro ug h in-ho use da ta b a se , if no t

the y run sta nd-a lo ne

• Ba sic s o f use r inte rfa c e to o l inte g ra tio n

– Ac c e ss thro ug h we b inte rfa c e – Authe ntic a tio n (a utho risa tio n) thro ug h SAML

14

F ro nt e nd

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F ro nt e nd

What type s of use r s ar e using your ne twor k and se r vic e s?

• Use r c o mmunity c o mpo sitio n

– Institutio ns: stude nts, pro fe sso rs, te a c he rs, re se a rc he rs,

lo c a l sta ff

– Individua l e nd-use rs: te a c he rs, re se a rc he rs

• Numb e r o f c o nne c te d institutio ns
• E

stima te d numb e r o f e nd-use rs : 55 000

Other Cultural institutions Libraries, museums Research institutes Further education Universities Secondary schools Primary schools

20 40 60 80 100 120 140 160 180

16

F ro nt e nd

How doe s the SL As or agr e e me nts you have with your c ustome r s look like ?

• No SL

A, we do g a ra ntue e b e st e ffo rt

• Ava ila b ility a nd pe rfo rma nc e is a t a pe rc e ive d hig h-le ve l,

b ut no a c tua l re po rting is in pla c e

Whic h tools ar e use d to c ommunic ate with and ke e p tr ac k of use r s?

• Prima ry c o mmunic a tio n do ne via suppo rt line (he lpde sk)

a nd de dic a te d e ma il a dre sse s: a dmin|he lpde sk|no c @ re ste na .lu

– Pho ne c a lls a re re g iste re d a nd tra c ke d within a

c usto mize d da ta b a se

– E

ma ils a re ha ndle d via OT RS tic ke ting syste m

17

I nte r-NOC c o mmunic a tio n

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I nte r-NOC c o mmunic a tio n

How do your NOC c ommunic ate inte r nally and with othe r gr

• ups in your
• r

ganization?

• We (RE

ST E NA NOC)

– Are a g ro up o f 7 pe o ple – Sha re a n o pe n spa c e o ffic e – Ha ve dire c t fa c e -to -fa c e

c o mmunic a tio n

– Use Ja b b e r – Co mmunic a te via e -ma il – So me time s re q uire a pho ne fo r inte rna l

c o mmunic a tio ns

19

I nte r-NOC c o mmunic a tio n

How doe s your NOC c ommunic ate NOCs outside your

• r

ganization? (e .g. pr

• vide r

and/ or c ustome r NOCs)

• Sa me to o ls a nd me a ns a s with use r c o mmunic a tio n

(pho ne , e ma il)

• SMS no tific a tio ns b y institutio na l mo nito ring se rvic e

Whic h tools ar e use d to fac ilitate inte r

• NOC c ommunic ation?
• No c usto me r NOCs, de a ling with institutio na l te c hnic a l

sta ff

• Pe rfo rma nc e mo nito ring a nd no tific a tio n se rvic e to wa rds

c usto me rs

• T

ic ke ting syste m (OT RS), fo r c usto me rs a nd pro vide rs

20

Do c ume nta tio n

21

Do c ume nta tio n

What infor mation do your NOC doc ume nt?

• All se rvic e re la te d a nd o pe ra tio na l info rma tio ns like

– Ope ra tio na l pro c e dure s – Se rvic e / ne two rk / POP se tup – Co nta c ts – Ma inte na nc e c o ntra c ts – T

e c hnic a l hints

• Inve nto ry da ta (ne two rk / se rve rs)

Whic h tools ar e use d to c r e ate and update doc ume ntation?

• Wiki: Do c uwiki (a va ila b le o ffline fo r o n-duty e ng ine e r)
• Do c ume nts, dra wing s

Que stio ns ? T ha nk yo u

yve s.sc ha a f@ re ste na .l u