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Suncorp Bank Debt Investor Presentation 1 Suncorp Group Lim ited - - PowerPoint PPT Presentation

Suncorp Group Lim ited Suncorp Group Lim ited Suncorp Bank Debt Investor Presentation 1 Suncorp Group Lim ited Novem ber 20 15 Suncorp Investor Update Agenda 3 Suncorp Group 5 Group Financial Results & Capital Suncorp Bank


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SLIDE 1

Suncorp Group Lim ited Suncorp Group Lim ited

1

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Suncorp Group Lim ited

Suncorp Bank

Debt Investor Presentation

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SLIDE 2

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Suncorp Investor Update

3

Suncorp Group

5

Group Financial Results & Capital

19

Suncorp Bank – APS330

Agenda 34

Australian Mortgages

Novem ber 20 15

29

Funding & Liquidity

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SLIDE 3

Suncorp Group

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Leading financial services brands in Australia and New Zealand

Top 15 ASX listed company $16.8 billion market capitalisation* as at 18 November, 2015 $94 billion in group assets 14,500 employees in Australia and New Zealand 9 million customers Issuer Credit Ratings of A+ / A1 / A+ with S&P / Moody’s / Fitch respectively

*Source: Bloomberg

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SLIDE 4

Group Capital Structure

4

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Suncorp Group Lim ited Surplus assets Suncorp Group GI Life Bank

General Insurance Bank

(Suncorp Metway Ltd)

Life Shareholders

Surplus returned to shareholders Ordinary dividend – 60-80% of cash earnings Distributable earnings Maintain capital targets

  • Suncorp Metway Ltd is the entity that issues senior debt instruments on behalf of the Bank
  • General Insurance is the entity that issues sub-debt instruments on behalf of AAI Limited and SIF Limited
  • Suncorp Group Limited is typically the entity that issues Basel III compliant CPS
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SLIDE 5

Group Financial Results and Capital

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SLIDE 6

Result overview ($m ) (June 20 15)

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FY15 FY14 %∆ General Insurance NPAT 756 1,010 (25.1) Bank NPAT 354 228 55.3 Suncorp Life NPAT 125 92 35.9 Business lines NPAT 1,235 1,330 (7.1) Other (44) (26) 69.2 Cash earnings 1,191 1,304 (8.7) Life Insurance write-down

  • (496)

n/a Other profit and acquisition amortisation (58) (78) (25.6) NPAT 1,133 730 55.2

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SLIDE 7

289 289 228 354 146 120 84 113 (263) (632) 493 883 1010 756 105 (60) 8 12

Suncorp Group business line NPAT ($m ) (June 20 15)

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Profit diversification

FY12 FY13 FY14 770 600 1,330 1,235 FY15

Life market adjustments Life underlying NPAT General Insurance Non-core Bank Bank

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SLIDE 8

General Insurance (June 20 15)

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$m FY15 %Δ

General Insurance profit after tax 756 (25.1)

Reserve releases of $427 million Natural hazards $473 million above allowance GI CET1 1.40x PCA GWP up 0.1% with positive unit growth in Personal lines Underlying ITR of 14.7% exceeding commitment to ‘meet or beat’ 12% Reported ITR of 11.4%

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SLIDE 9

A diversified insurance portfolio

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Geographic diversification Market Share Diversified by industry class

Home and Motor Insurance Australia - 28% Commercial Insurance Australia - 17% Compulsory Third Party NSW - 27% Compulsory Third Party QLD - 50%

QLD 30% NSW 32% VIC 21% WA 8% Other 9% Gross Written Premium by Geography Motor 33% Home 28% CTP 15% Gross Written Premium by Product Commercial 24%

9

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SLIDE 10

Distribution – trusted brands

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Differentiated offerings, preserving core elem ents of each brand

10

Lead national brand:

  • Relieve stress
  • Competitive price positions

State based brand in NSW and VIC:

  • Providing certainty
  • Service excellence and

more comprehensive cover Suncorp Insurance:

  • The must-have

Queensland insurance

  • Strong community

connections National life stage brand:

  • Rewarding over 50s
  • Showing understanding
  • Delivering service

excellence

Personal Insurance market share in each State(1)

WA 15% SA 15% Vic 32% Qld 34% TAS 36% NSW 29% NT 11%

(1) Roy Morgan market shares (Jul 2015)

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SLIDE 11

Suncorp Life (June 20 15)

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Individual in-force premiums up 5.6% Claims experience $8 million favourable Lapse experience $7 million favourable Super new business up 23.4% driven by WealthSmart and Everyday Super Strong growth in Direct sales via insurance brands

$m FY15 %Δ

Underlying profit after tax 113 34.5 Market adjustment after tax 12 50.0 Life profit after tax 125 35.9

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SLIDE 12

Suncorp Bank (June 20 15)

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$m FY15 %Δ

Bank profit after tax 354 55.3 NIM improved to 1.85% Bank CET1 increased to 9.15% Cost to income ratio down to 53.4% Deposit to loan ratio 65.3% Home lending up 7.1% Business lending down 7.3% Non performing loans down 20.1% Gross impaired assets down 34.5%

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SLIDE 13

Suncorp Net Interest Margin Movem ents (June 20 15)

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1.72% 1.85%

0.21% 0.05% (0.11%) (0.01%) (0.01%) 2014 Bank NIM Lending Mix / Spreads Retail Funding Mix / Spreads Wholesale Funding Mix/Spreads Balance sheet management Earnings on Invested Capital 2015 Bank NIM

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SLIDE 14

Suncorp capital (June 20 15)

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$570 m excess CET1 on a post-dividend basis

$m General Insurance Bank Life NOHC and

  • ther entities

Suncorp Group total CET1 3,069 2,802 438 320 6,629 CET1 target 2,298 2,678 334 106 5,416 Excess (pre-div) 771 124 104 214 1,213 Dividend (643) Excess (post-div) 570 CET1 coverage ratio (pre-div) 1.40x 9.13% 1.77x CET1 targets 1.05x 8.75%

Amount equal to sum

  • f PCA plus a target

excess

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SLIDE 15

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Aps330 Capital (Sept 20 15)

CET1 position relative to peers Capital (CET1 ratio)

8.22% 8.53% 8.70% 8.81% 8.82% 9.13% 8.86% Mar-14 Jun-14 Sep-14 Dec-14 Mar-15 Jun-15 Sep-15

Note: The Bank’s CET1 ratio decreased from Jun-15 to Sep-15 following the declaration of the Suncorp Group dividend in August.

8.86% 8.17% 8.91% 9.20% 9.10% 9.00% 9.94% SUN Regional 1 Regional 2 Major 1* Major 2 Major 3 Major 4

CET1 source: regulatory CET1 per latest company disclosures. Majors as at Jun-15, Regional 1 as at Aug-15 and Regional 2 as at May-15. Major 1 is a pro-forma ratio post capital raising.

Strong capital position

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SLIDE 16

Growth opportunities

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Suncorp m arket shares

#Vero and AAI ^Residential mortgages `In-force individual risk premiums Australia.

Potential to grow to natural market share in targeted segments

Suncorp Bank^

3%

Suncorp Life`

5%

Incremental growth opportunities in markets where we are a leading player

Home and Motor Insurance

29%

QLD CTP

51%

OUR HOW

Growth opportunities from entering new markets and expanding in existing markets

CI Aust

16%

CI NZ

25%

PI NZ#

24%

CTP NSW

21%

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SLIDE 17

Custom er

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A strengthened custom er franchise

  • Industry leading satisfaction in key

business lines

  • 4 of the top 5 most advocated national

insurance brands

  • Improved retention
  • Deeper relationships
  • Attracting new customers

Strong outcom es across the Group 82 79 87 85 83 88

Motor Home Bank

Industry leading custom er satisfaction 84 82 84

Industry average Jun 14 Jun 15

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SLIDE 18

Unlocking the value of our 9 m illion custom ers

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Optim ised Platform

Connected custom ers Sim plified system s Underpinned by Business Intelligence Sitting within a secure and scalable cloud Supported by a unique way of working

SERVICE CULTURE INNOVATION RELENTLESS EXECUTION AGILE/ LEAN PARTNERING BANK LIFE GENERAL INSURANCE CORPORATE

DATA LAKE

SUNCORP DATA SERVICES

CLOUD ENVIRONMENT

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SLIDE 19

Suncorp Bank – APS330 Sept 20 15 Update

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SLIDE 20

Suncorp Bank (Sept 20 15)

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Australia’s leading regional bank

Branch, Business Centres as at Sep 2015. Customer figures at Dec 2014. Mobile Banking App won the QLD iAward, June 2014.

  • Total customer base of

1,059,000

  • Network of 200+

branches & business centres

  • Award-winning Mobile

Banking App

New South Wales

41 branches 3 business centres

Queensland

124 branches 7 agencies 12 business centres

South Australia

1 branch 1 business centre

Victoria

9 branches 2 business centres

Tasmania

1 branch

ACT

2 branches

Western Australia

12 branches 1 business centre

Home lending up 2.9% Business lending down 1.7% Bank CET1 8.86% comfortably within the 8.50%-9.00% target range Non performing loans down 7.8% Gross impaired assets down 7.3%

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SLIDE 21

Suncorp Bank lending portfolio (Sept 20 15)

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Conservative approach to growth

Housing 81% (up 2.9%) Comm/SME 10% (down 1.4%) Agri 8% (down 2.0%) Consumer 1% (down 3.9%)

Lending assets $53 billion 73% business lending exposures <$10 m

< $5m 55% $5-$10m 18% $10-$25m 20% $25-$50m 7%

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SLIDE 22

Suncorp Bank lending portfolio (Sept 20 15)

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Now significantly de-risked with 8 0 % m ortgage portfolio

Sum m ary

Portfolio Metrics Jun 20 0 9 Sept 20 15 Exposures

  • ver $50m

121 Impaired assets $1,474m $202m Impairment losses $710m $6m

Jun 20 0 9 Lending portfolio ($54.4 bn) Sep 20 15 Lending portfolio ($53 bn)

Housing 52% Com/ SME 10% Agri 6% Corporate & Property 30% Housing 52% Com/ SME 10% Agri 6%

Corporate

& Property 30% Housing 81% (up 2.9%) Comm/ SME 10% (down 1.4%) Agri 8% (down 2.0%)

Consumer

1% (down 3.9%)

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SLIDE 23

Mortgage portfolio (Sept 20 15)

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Retail

FY14 HY15 Sep15

Owner Occupier 69.5% 68.9% 69.1% Investor 30.5% 31.1% 30.9% Interest Only 22.1% 23.7% 24.4% Low Doc 3.2% 2.7% 2.0% Direct 40.3% 39.4% 36.5% Broker 59.7% 60.6% 63.5% Mortgage Insured 47.8% 44.7% 38.4% Not Mortgage Insured 52.2% 55.3% 61.6% Fixed 20.9% 20.8% 19.8% Variable 79.1% 79.2% 80.2% Average Loan size $218,488 $219,800 $224,536 LVR Group (0.00% - 80%) 59.2% 61.7% 65.6% LVR Group (80.01% - 90%) 24.0% 24.8% 23.3% LVR Group (90.01% and above) 16.7% 13.5% 11.0% 90 days+ past due 0.93% 0.78% 0.67%

Impairment losses to Gross Loans

0.06% 0.06% 0.06% Specific Provisions 0.01% 0.01% 0.01% Loss Rate 0.004% 0.001% 0.001%

LVR Distribution

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Loan Type

Owner Occupier 69.1% Investor 30.9% QLD 51%

NSW/ ACT

28% VIC/SA /Other 13% WA 8%

Geography

Fixed 19.8%

Interest Type

24.2% 14.1% 27.3% 11.3% 12.0% 9.6% 1.5%

0 - 60% 60.01 - 70% 70.01 - 80% 80.01 - 85% 85.01 - 90% 90.01 - 95% 95%+

Variable 80.2%

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Housing loans – New Originations (Sept 20 15)

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Im proved LVR m ix

  • Continued improvement in quality of

new home lending

  • Significant improvement in risk

grades at origination

  • Portfolio LVR mix continues to shift

toward sub-80% lending New m ortgage originations by LVR

67% 69% 72% 80% 86% 89% 83% 89% 8% 10% 15% 13% 11% 8% 12% 8% 25% 21% 13% 7% 4% 3% 5% 2% Dec-13 Mar-14 Jun-14 Sep-14 Dec-14 Mar-15 Jun-15 Sep-15 <80% 80.01% - 90% 90.01% +

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SLIDE 25

0.92% 0.98% 1.03% 0.93% 0.81% 0.74% 0.77% 0.78% 0.67% 0.06% 0.52% 0.01% Sep-13 Dec-13 Mar-14 Jun-14 Sep-14 Dec-14 Mar-15 Jun-15 Sep-15 Total home lending Home lending impaired Past due non-hardship HL Loss Rate

Credit quality (Sept 20 15)

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Im paired and non-perform ing loans both down significantly

Gross im paired loans by segm ent ($m )

28 33 38 31 28 163 162 151 125 119 90 67 63 62 55 Sep-14 Dec-14 Mar-15 Jun-15 Sep-15 Retail lending Agribusiness lending Commercial/SME lending

Past due hom e loans (% gross hom e loans)

Realising benefits from improved lending asset quality underpinned by enhanced risk management capability

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APS 330 Credit quality (Sept 20 15)

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Im pairm ents

  • Impairment losses of $6 million demonstrates Suncorp Bank’s focus on risk management and improved credit quality.

0.04% 0.13% 0.18% 0.17% 0.15% 0.14% 0.11%

SUN Regional 1 Regional 2 Major 1 Major 2 Major 3 Major 4

0.26% 0.38% 0.27% 0.28% 0.28% 0.29% 0.18%

SUN Regional 1 Regional 2 Major 1 Major 2 Major 3 Major 4

Im pairm ent losses to gross loans Net im paired loans to gross loans

SUN’s target range 10-20bps

Source: Latest peer financial reports

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SLIDE 27

Risk Position (Sept 20 15)

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Com m ercial (SME) asset growth and credit quality

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  • Portfolio contracted 1.4% to

$5.3 billion

  • Credit quality is within risk

tolerances with impaired assets declining 12.7%

  • The Bank continues to write

low-risk, well secured business lending within its target market

  • The portfolio is heavily weighted

towards less than $5 million lending, with 99% of customer groups within this range.

  • By value, more than 55% of the

portfolio consists of customer groups with an average exposure

  • f less than $5 million.

Com m ercial (SME) ($m )

5,297 5,472 5,531 5,553 5,666 5,746 5,772 5,576 5,593 5,447 5,353 5,278

1.56% 1.56% 0.88% 0.88% 1.00% 2.05% 0.88% 0.86% 1.20% 1.16% 1.16% 1.05%

Dec-12 Mar-13 Jun-13 Sep-13 Dec-13 Mar-14 Jun-14 Sep-14 Dec-14* Mar-15* Jun-15* Sept-15*

Commercial portfolio ($m) Impaired assets/Total portfolio (%)

Note: From Dec-14 the remainder of the Bank’s Non-core Portfolio was included in the Commercial/SME portfolio.

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Risk Position (Sept 20 15)

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Agribusiness asset growth and credit quality

  • Portfolio contracted 2.0% to

$4.3 billion

  • Credit quality is within risk

tolerances with impaired assets declining 21.2%

  • The Bank continues to exercise

care and caution with its approach to risk selection in the agribusiness sector

  • The portfolio is heavily weighted

towards less than $5 million lending, with 93% of customer groups within this range.

Agribusiness

4,039 4,125 4,311 4,389 4,484 4,560 4,624 4,575 4,534 4,498 4,400 4,312

2.46% 2.20% 3.22% 3.77% 4.06% 4.58% 4.50% 3.56% 3.58% 3.36% 2.83% 2.75%

Dec-12 Mar-13 Jun-13 Sep-13 Dec-13 Mar-14 Jun-14 Sep-14 Dec-14 Mar-15 Jun-15 Sep-15 Agribusiness portfolio ($m) Gross impaired assets/Total portfolio (%)

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SLIDE 29

Funding & Liquidity

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SLIDE 30

Long Term Funding Profile ($m )

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Suncorp Group Lim ited 200 400 600 800 1,000 1,200 Dec 15 Jan 16 Mar 16 Apr 16 May 16 Aug-16 Sep 16 Dec 16 Feb-17 Mar 17 Apr 17 Oct 17 Nov 17 Dec 17 Apr 19 Aug 19 Nov 19 Apr 20 Oct-20 Covered Senior Unsecured (Domestic) Senior Unsecured (Offshore)

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SLIDE 31

Funding and Liquidity

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Diverse access to funding m arkets

Deposit to loan ratio

Issue Date Am ount Tenor

Covered Bond Oct 2014 A$950m 5yr FRN/5yr Fixed Nov 2012 A$600m 5yr Fixed Jun 2012 A$1.1bn 4.5yr Fixed Senior Unsecured (Benchmark) Oct 2015 A$750m 5yr FRN/Fixed Apr 2015 US$600m 5yr Fixed Sep 2014 GBP250m 3yr FRN Apr 2014 A$750m 5yr FRN Mar 2014 US$850 3yr FRN/Fixed Apr 2013 A$750m 3yr FRN Private Placements Nov 2015 Outstandings US$290m Offshore Private Placements Nov 2015 Outstandings A$1.38bn Domestic Private Placements RMBS Mar 2015 A$1.25bn 4yrs weighted average May 2013 A$1.15bn 4yrs weighted average

  • Strong Bank issuer credit rating of A+ / A1 / A+ creates

genuine competitive advantage to other regional banks

  • Modest term funding requirements for FY15/16
  • The bank continues to look for strategic opportunities to

lengthen and diversify term funding from established, well recognised domestic and offshore programmes

  • Short Term Wholesale supported by strong

domestic fund appetite with diversity into offshore CP markets

  • During FY15 the Bank executed RMBS, covered

bond and senior unsecured transactions in the A$, GBP and USD markets.

  • Suncorp Bank has historically issued in A$, US$,

EUR, GBP, JPY & Asian currencies with all funds swapped into A$

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SLIDE 32

Diversification of Funding Profile

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  • Suncorp Bank’s Funding profile has diversified to include multi-currency and longer tenor issuance.
  • Suncorp Bank has access to a wide range of wholesale funding markets with a proven ability to execute transactions.

* Charts do not include Preference Shares

Domestic, $3,630, 28% Offshore, $2,462, 19% Covered, $2,650, 21% RMBS, $3,366, 26% Sub Debt, $742 , 6%

Asset Class

AUD, 81% USD, 15% GBP & EUR, 4%

Currency Class

23% 26% 10% 15% 26% 1yr 2yr 3yr 4yr 5yr and

  • ver

Remaining Tenor

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SLIDE 33

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Liquid Assets transitioned to LCR (June 20 15)

Com ponents of Liquid Assets ($bn) Com ponents of LCR ($bn)

1.2 1.6 1.9 3.6 2.8 9.7 7.7 6.2 5.3 5.0 4.2 4.2 4.2 4.0 4.3 01-Jan-00 02-Jan-00 03-Jan-00 04-Jan-00 05-Jan-00 Cash, Govt, Semi-govt Bank, NCD, Bills, RMBS, Supra, Covered Bonds Internal RMBS Jun 13 Dec 13 Jun 14 Dec 14 Jun 15 15.1 13.5 12.3 12.9 12.1 3.6 7.1 2.8 6.3 4.8 1.3 4.8 1.3 1 2 3 4 5 HQLA assets CLF Required LCR qualifying liquid assets Buffer 31 Dec 14 30 Jun 15

100% LCR 100% LCR 119% LCR 118% LCR

The Bank’s transition to Basel III APS210 Liquidity standards has changed the composition of the Bank’s liquid assets. The median LCR since implementation from 1 January to 30 June 2015 was 120%. The LCR at 30 June 2015 was 118%.

LCR defined as Liquidity Coverage Ratio. CLF defined as Committed Liquidity Facility

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SLIDE 34

Australian Mortgages

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SLIDE 35

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  • Suncorp has a custom built origination

system called Sunloans

  • This system has an automated decision

engine model (scorecard) which reflects the Bank’s risk strategy and underwriting criteria

  • Underwriting that is not approved via the

scorecard is completed by accredited Suncorp staff under a Delegated Credit Authority approved by the Chief Risk Officer *

  • Aggregators/ Brokers have no approval

authority

  • Post approval, audits are performed

regularly by the hindsight review team and QBE LMI for LMI loans

Approved Suncorp Central Processing Area SUNCORP CENTRES 211 offices nationwide AGGREGATORS 22 nationwide Automated Credit Scoring Model ‘Sunloans’ 37% 63% Customer Referred Delegated Credit Authority ‘DCA’ Declined 58% 31% 11% Referred Approved Declined Approved 65% 11%

Hom e loan underwriting process

Suncorp Bank m ortgage portfolio

* Delegated by the Chief Risk Officer to Executive Manager Credit Oversight and Assurance for Delegated Credit Authority below Banking Credit.

14 in-branch lenders

* All percentages as at September 2015

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SLIDE 36

36

Suncorp Group Lim ited

Suncorp Bank m ortgage portfolio

Underwriting criteria & valuation requirem ents

Underwriting Criteria Valuation Requirem ents

Overview:

  • Underwriting criteria is built into Suncorp’s automated Credit Scoring Model –
  • Credit Bureau reports required for all borrowers. Where report is not satisfactory, loan

is referred via the scorecard to a higher approval authority for decision

  • Delegated Credit Authorities are held in the Banking Credit team and selected

Lending Staff who are achieving benchmark results in Compliance Overview:

  • All valuations are undertaken by Accredited Panel Valuers appointed by Suncorp
  • Suncorp utilises approx. 120 valuers nationwide
  • Independent valuations undertaken for approx. 85% of loans on Suncorp’s balance

sheet Serviceability:

  • Customer serviceability determined via an assessment of affordability using the

greater of the “floor” rate (5 year BBSW average for the previous quarter + 3% buffer + an overlay of 156bps) or the actual Customer product rate + 2%

  • Confirmation and stability of employment investigated and appropriate income details

required

  • To verify loan affordability, Minimum Household Living Expenses are adopted if they

are higher than the customer’s actual living expenses. These allowances are updated quarterly and align with recognised indices Valuations are required:

  • Loans with LVR > 70% (subject to the purpose & loan amount)
  • For metro properties if loan amount > $500,000 **
  • For non metro properties if loan amount > $300,000 **
  • Suncorp valuations are processed via the valuation management system (VMS),

which is a fully automated system supplied by Core Logic that links the Bank to the Valuation firms – the selection of a valuer is random and controlled by the system.

  • Credit Policy and valuation rules are applied via the valuation decision maker (VDM),

which determines the type of valuation to be used for a particular scenario.

  • Lenders / Banking Credit can override the system and request a full valuation.

** If the LVR is <= 80% and the loan amount is < $1M, a valuation may not be required if the contract of sale is acceptable and the Bank can validate same** Acceptable loan security:

  • Parameters establish acceptable security types, acceptable geographic locations,

maximum LVR and maximum loan amounts for particular locations

  • For fully verified loans, maximum LVR (inclusive of LMI fee) is capped at 95% LVR
  • All loans are supported by registered 1st mortgage with full recourse to the borrower

Panel valuers are individually accredited based on:

  • Industry qualifications
  • Current professional development certificates
  • Minimum $1m professional indemnity insurance cover
  • Approval by Suncorp Banking Credit and LMI sign off

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SLIDE 37

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Suncorp Group Lim ited

Broker Accreditation Requirem ents Overview of Mortgage Brokers

Formal accreditation process:

  • Must have ASIC issued Australian Credit License or be appointed as a Credit

Representative by a license holder

  • be a member of an approved Aggregator group
  • Must be a member of the Mortgage and Finance Association of Australia or

Finance Brokers Association of Australia (MFAA or FBAA)

  • Cannot be registered without full industry accreditation (e.g. National Consumer

Credit Protection (NCCP) training)

  • Ongoing training requirements also need to be achieved

Broker responsibilities:

  • Act as intermediaries between the borrower and Suncorp in the initial phase of

mortgage origination

  • Act solely as originators of loan applications and have no authority to perform any

part of the loan assessment, approval or servicing

  • Validation of employment and income data conducted by Suncorp staff

Experience and training (administered by Aggregators):

  • Must have a minimum of 2 years industry experience
  • Must be a member of the Mortgage and Finance Association of Australia or

Finance Brokers Association of Australia (MFAA or FBAA) and be personally identified (e.g. 100-point check)

  • Have a Certificate IV in Mortgage Lending
  • Subject to clear Australian Federal Police checks
  • Must hold Professional Indemnity Insurance

An annual review process is performed by Channel Management on Aggregator relationships and includes:

  • The quality/quantity of mortgage applications
  • Percentage of Suncorp business and arrears
  • Portfolio trends compared to industry averages
  • Changes in ownership
  • Fraudulent and suspicious activity

Suncorp Bank m ortgage portfolio

Mortgage brokers

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SLIDE 38

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Suncorp Group Lim ited

Customer Contact Strategy (Collections) Mitigation Strategy (Recoveries) Legal Process and Asset Realisation (Repossessions)

Day 1 – Day 60 Day 60 – Day 90 90 + Days

  • System generated arrears notice sent on Day 7
  • After Day 7 continuous contact via predictive

dialler

  • Aim to elicit “Promise to Pay”
  • 14 full-time Officers dedicated to covering
  • utbound calls
  • 5 full-time Officers dedicated to covering

inbound calls

  • Default Notice / Notice to Exercise Power of

Sale 30 days

  • Staff target 80-85 contacts per person per day
  • Customer transferred to Late

Collections Team (5 staff)

  • Notice to Quit issued
  • Strict adherence to NCC Guidelines
  • Approval of Hardship Cases on

application basis

  • QBE LMI send arrears report at 60

days

  • Lodge Statement of Claim with Supreme Court
  • File Writ of Possession
  • Judgement and execute warrant for vacant

possession

  • Obtain valuation, recommend real estate agent

and complete any capital works as required

  • Repossessions Team focus on loss mitigation

strategy (5 staff)

  • Auction and sale of property
  • LMI claim made for any shortfall

Suncorp Bank m ortgage portfolio

Com prehensive arrears m anagem ent

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SLIDE 39

Investor Reporting Contacts

Suncorp Group Lim ited

Simon Lewis Adam Parry Katie Taylor-Groth Executive Manager Funding Institutional Relationship Manager Institutional Relationship Manager simon.lewis@suncorp.com.au adam.parry@suncorp.com.au katie.taylor-groth@suncorp.com.au 07 3362 4037 07 3362 4031 07 3362 4049

For further information on Treasury Funding please go to http://www.suncorpbank.com.au/financial- services/treasury/wholesale-funding

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39

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SLIDE 40

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Suncorp Group Lim ited

Im portant disclaim er

This presentation contains general information which is current as at 18th November 2015. It is information given in summary form and does not purport to be complete. All amounts are in Australian dollars unless otherwise stated. It is not a recommendation or advice in relation to Suncorp or any product or service offered by Suncorp or any of its

  • subsidiaries. It is not intended to be relied upon as advice to investors or potential investors, and does not take into account

the investment objectives, financial situation or needs of any particular investor. These should be considered, with or without professional advice, when deciding if an investment is appropriate. This report should be read in conjunction with all other information concerning Suncorp filed with the Australian Securities Exchange (ASX). The information in this report is for general information only. To the extent that the information may constitute forward-looking statements, the information reflects Suncorp’s intent, belief or current expectations with respect to its business and

  • perations, market conditions, results of operations and financial condition, capital adequacy, specific provisions and risk

management practices at the date of this report. Such forward-looking statements are not guarantees of future performance and involve known and unknown risks and uncertainties, many of which are beyond Suncorp’s control, which may cause actual results to differ materially from those expressed or implied. Suncorp undertakes no obligation to update any forward-looking statement to reflect events or circumstances after the date of this report (subject to ASX stock exchange disclosure requirements).

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