Students First: A Culture Of Listening & Improving Debi Gaitan - - PowerPoint PPT Presentation

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Oct 17, 2022 489 likes •719 views

Students First: A Culture Of Listening & Improving Debi Gaitan Vice President for Student Success, Northwest Vista College Patricia Parma Associate Vice Chancellor for Student Access and Success Initiatives Overview Understanding Our

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Students First: A Culture Of Listening & Improving

Debi Gaitan Vice President for Student Success, Northwest Vista College Patricia Parma Associate Vice Chancellor for Student Access and Success Initiatives

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Understanding Our Diverse Student Population

Key Methods For Listening

Turning Listening into Learning

Results

Lessons Learned and Next Steps

Overview

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Board Policy B.9.1

THE ALAMO WAY

Student Success Principle-Centered Leadership Performance Excellence Board Policy B.9.1

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Vision

Alamo Colleges will be the best in the nation in Student Success and Performance Excellence

Mission

Empowering our diverse communities for success.

Values

Data-Informed Community-Engaged Collaboration Students First Can-Do Spirit Respect For All

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THE ALAMO COLLEGES FAMILY

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Student Profile

62% Underprepared

Students

19% Full-Time 81% Part-Time 57% Female 43% Male Time 62% Hispanic 8% African-American 24% White 3% Asian 3% Other 70% Receive Financial Aid 100,000+ Students

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KEY METHODS

FOR LISTENING

National Surveys
Face-To-Face

Interactions

Point Of Service

Surveys

Focus Groups
Student

Evaluation & Instruction

Community

Partnerships

Cross College &

ACD Teams

Social Media
Complaint

Management

P-16

Partnerships

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TURNING LISTENING INTO KNOWLEDGE

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Board Policy F.6.1 Student Success

STUDENT SUCCESS

PRINCIPLES

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Iterative Listening, Engaging and Learning

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AlamoADVISE

Case Management Caseload 350:1 Assigned Certified Advisor Advising Touchpoints

MyMAP for Success

Iterative Listening, Engaging & Learning

Progress Completion

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AlamoINSTITUTES

Contextual Learning Transfer Advising Guides College Readiness Support Experiential Learning

MyMAP for Success

Iterative Listening, Engaging & Learning

Progress Completion

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RESULTS

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81.8 84.3 82 77 78 79 72 74 76 78 80 82 84 86 2014 2016 2018 !"# $%!

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Percent Overall Satisfaction

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10 6.7 5 5 8 8 7 8 1 3 5 7 9 11 2012 2014 2016 2018 !"# $%!

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Percent Overall Dissatisfaction

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5.3 5.7 5.7 5.3 5.4 5.5 4.6 4.8 5 5.2 5.4 5.6 5.8 6 2014 2016 2018 !"# $%!

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Concern For Individuals

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5.1 5.5 5.8 5.9 5.5 5.5 5.5 5.6 4.6 4.8 5 5.2 5.4 5.6 5.8 6 2012 2014 2016 2018

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Student Centeredness

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32.9 35.9 48 36.5 38.9 45.6 10 15 20 25 30 35 40 45 50 2013 2015 2017

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Advising Satisfaction

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'Realization that poverty is our competitor. 'Listening and learning is iterative and changes throughout the student’s academic journey.

LESSONS LEARNED

NEXT STEPS

'Implement AlamoPROMISE. 'Student advocacy and wrap-around support

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Q & A Panel Anna Bustamante, Board of Trustee, District 3 Clint Kingsbery, Board of Trustee, District 8

Dr. Gene Sprague, Board of

Trustee, District 6

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Student Success

Student Experience

Board Policy F.6.1

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Thank you. Stay connected at alamo.edu/baldrige