International Day of Listening International Day of Listening - - PowerPoint PPT Presentation
International Day of Listening International Day of Listening Presented by Sheila Bentley and Margarete Imhof 2 Empathy and Empathic Listening: Enhancing Our Ability to Connect with Others l A Mini Course presented bySheila Bentley &
International Day of Listening Presented by Sheila Bentley and Margarete Imhof
l A Mini Course presented bySheila Bentley & Margarete Imhof
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Date Presenters Topic May 28 Sheila Bentley Margarete Imhof Introduction and Overview of the June 18 Sheila Bentley Margarete Imhof How to identify emotions July 9 Jennie Grau Establish an Intent for Listening July 30 Graham Bodie Receive the Message and Listen with Empathy August 20 Lori Joubert & Krishna Naineni Respond with an appropriate empathic verbal and nonverbal message September 3 Sheila Bentley & Margarete Imhof Planning an activity for the International Day of Listening September 17 International Day of Listening: Listen with Empathy Activities You are invited to attend all sessions. Participation is free and voluntary donations are welcome.
TODAY: How to identify emotions
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How do we recognize the emotions of the other?
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How do we know that empathy is needed?
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Pitfalls in and roadblocks to offering empathy Our goals for today: Participants … … understand the process of emotions and emotion recognition. … identify factors which contribute to the assessment if empathy is needed. … identify factors which block and facilitate empathy.
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5 Reaction of the body Interpreting: What does this mean? Attributing Responding Acting Perception: Seeing, hearing, smelling … Heart rate increases Knees knocking I am scared The people in the room don‘t like me I introduce myself with reservation People turn away from me after the first hello
Example: You enter a room and …
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6 Reaction of the body Interpreting: What does this mean? Attributing Responding Acting Perception: Seeing, hearing, smelling … Heart rate increases Knees knocking My system is awake and ready to go I am curious to see who else is here I introduce myself in a friendly and affirmative manner I engage in a series of friendly interactions
Example: You enter a room and …
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7 Reaction of the body Interpreting: What does this mean? Attributing Responding Acting Perception: Seeing, hearing, smelling … Heart rate increases Knees knocking I am scared The people in the room don‘t like me I introduce myself with reservation People turn away from me after the first hello
The life cycle of an emotion may start anywhere …
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On a scale from 1 to 10: What is the level of emotion that is being expressed here? How intense is the need to show empathy?
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Interpersonal Perception Higher order thinking skills
top down bottom up
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l Be able to identify emotions l Determine whether to listen with empathy l Determine whose needs or purpose will be met:
l The speaker’s l The listener’s
l Sometimes is automatic l Sometimes is a conscious decision l Sometimes complexity produces a cumulative effect
l External event l Sensory input l Your brain l Your body l Cognitive processes
l What is the event or situation l Intensity of the emotion l Other cues (body language, voice, verbal) l The speaker’s need for empathy l Your ability to provide empathy
1 2 3 4 5 6 7 8 9 10 1-3 low need for empathy 4-5 probable need for empathy 6-8 high need for empathy 9-10 empathy required
l External Event
Death in the family Wedding Loss of job Birth Serious health problem Your birthday
l Intensity of sensory input from five senses
l The limbic system plays a role in regulating emotion l Structures:
l Thalamus: sensory relay station l Amygdala: aggression center l Hippocampus: converts short-term memory to long-term memory l Hypothalamus: triggers release of hormones
l Bodily Systems
l Autonomic l Sympathetic l Arousal—Fight or Flight l Parasympathetic l Brings levels down—Rest and Digest
l Fight or Flight Response
l Heart: heart rate increases l Lungs: respiratory rate increases l Eyes: pupils dilate l Salivary glands: decrease in salivation (dry mouth) l Liver: more glucose produces energy l Adrenal glands: releases hormones—epinephrine
(adrenaline) and norepinephrine
l Digestive tract: decrease in digestion
l Rest and Digest
l Heart: heart rate slows l Lungs: respiratory rate slows l Eyes: constriction of pupils l Salivary glands: increase in salivation l Liver: glucose is stored l Adrenal glands: adrenaline decreases l Digestive tract: digestion increases
l In your breakout group, determine whose last name comes last in alphabetical
l Speaker: Talk about something that has happened to you during the Corona
Virus Pandemic. It can be good or bad, significant or insignificant. Tell the group about your experience.
l Listeners: Using the scale of 1-10 determine the speaker’s emotional intensity
l Speaker: Share what number you would have given to your emotional intensity
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l Suggestion for your empathy journal:
l Observe people in your environment and try to find out what emotions they are
arrive at an interpretation of the kind of emotion they are experiencing and of the intensity.
l Next session: July 9, 9:00 a.m. EDT l Jennie Grau: Listen with Intent