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Curiosity and Active Listening Gail Chdrn WI LEND Training Director - - PowerPoint PPT Presentation
Curiosity and Active Listening Gail Chdrn WI LEND Training Director - - PowerPoint PPT Presentation
Curiosity and Active Listening Gail Chdrn WI LEND Training Director Listening Active Listening Pay attention Withhold judgement Reflect Clarify Summarize Share
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Active Listening
- Pay attention
- Withhold judgement
- Reflect
- Clarify
- Summarize
- Share
https://www.ccl.org/multimedia/podcast/the-big-6-an-active-listening-skill-set/
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Listening Activity
- Speaker / Active Listener Exchange
§ 3 min: Speaker describe a time when you...
...felt like an imposter
- r
...didn’t feel seen or heard
§ 2 min: Active listener reflect back what they heard (paraphrase/summarize) § 2 min: Speaker correct/clarify misunderstanding
- Switch roles
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Group Discussion
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Seeking and Receiving Feedback
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Seeking and Receiving Feedback
- Be clear about the kind of feedback you need
- Identify someone who can offer feedback
- Be prepared to share
- Receive feedback with curiosity & open mind
- Be aware of emotional baggage
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Giving Feedback
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Giving Feedback
- Be clear about the feedback being requested
- Have the intention to be helpful
- Check for understanding
- Balance positive and constructive feedback
- Be specific rather than general
- Be aware of the emotional conversation