South Bend Community Survey 2018 Results Presented by Department - - PowerPoint PPT Presentation

South Bend Community Survey

2018 Results

Presented by Department of Innovation and Technology

Survey Background

Goal: Gather feedback from the general public that can be used for decision making and prioritization

• How satisfied are South Bend residents with

existing services?

• What is most important to them?
• How do we compare to other cities?

Survey Sample

• 721 households participated in the survey
• Exceeded goal of 600
• Random and representative sample of residents
• Statistically valid at the Council District level
• Surveys were mailed and could be completed online
• Option to complete in Spanish (by phone)

Who Took the Survey?

Counci

• uncil D

District ct Res Respons ponses es 1 114 2 100 3 124 4 123 5 159 6 101 Respondent demographics are representative of South Bend

Service Areas Covered

• Streets and Engineering
• Community Investment
• Code Enforcement
• Venues, Parks, and Arts
• Water Utility and Waste Water
• Solid Waste
• Fire and EMS
• Police

Results

City Leadership

Satisfaction with Ci City Leadersh ship

• Overall quality of life in your community (49%)
• Leadership of elected officials (42%)
• Level of public involvement in local decision-making and

planning (29%) Residents who have met current City leaders:

• Mayor: 40%
• Council Member: 19%

Satisfaction Importance

Top Investment Priorities

• 1. Maintenance of City streets, sidewalks, and

infrastructure (very high priority)

• 2. Quality of local police protection
• 3. How well City is planning growth
• 4. Enforcement of local codes and ordinances

Secondary Priorities

• Quality of parks and recreation programs and facilities
• Quality of water utility services
• Quality of City’s waste water system
• Quality of trash collection services
• The process for getting a (building) permit
• Quality of Fire and EMS services

Below Average Compared to Benchmarks

• General feelings/perceptions about the City
• Enforcement of Codes and Ordinances
• Exterior property maintenance (business and residential)
• Clean up of trash and debris on private property
• Public Safety
• Government crime prevention efforts
• Police visibility in neighborhoods
• Enforcement of traffic laws
• Infrastructure
• Condition of major and neighborhood streets
• Flow of traffic downtown

Council District Results

Council District Results

Understand differences in:

• Experience
• Perception
• Priorities

Tools:

• Report with percentages by district
• Maps
• Statistical tests

Differences (Preliminary)

• Do you feel that your neighborhood has improved in the

past 5 years?

• Satisfaction with enforcement of codes and ordinances
• Satisfaction with quality of local police protection
• Satisfaction with streets, sidewalks, and infrastructure

Next Steps

Next Steps

• Sharing results
• Deeper dive: Differences between districts
• Follow up projects
• Measure progress

Questions?