SMI Introduces: Managed Maintenance & DRS Emergency Services - - PowerPoint PPT Presentation

SMI Introduces:

Managed Maintenance & DRS Emergency Services

Your Team

Scott Crennan

Chief Executive Officer

Scott is an SMI Co-Founder, actively involved in the commercial managed maintenance industry for over 31

• years. He leads by prioritizing client

retention, vertical partnering with top-tier vendors, and developing

• pportunities to merge managed

growth initiatives with existing and new industries.

Robyn Butler

Chief Financial Officer

Robyn is an SMI Co-Founder with over 25 years in the financial and operations sector for retail, hospitality and entertainment. Her diverse experience brings strategic expertise to in-house systems, technology, process improvements, and dynamic ideation.

Michael DiTaranto

Chief Operating Officer, DRS

Michael brings over 20 years of experience implementing best practices in operations. A surge in fire, flood and mold remediation requests has created an

• pportunity to put Michael’s skills

in operations management and client relations to use, ensuring superior client service and risk management control.

Erin Francis

VP, Client Services and Business Development

Erin has over 12 years of experience in developing and growing both sides of facilities maintenance: client satisfaction and contractor loyalty. She serves as the ideal liaison to perfectly align new and existing client’s rapidly changing needs with the ideal financial, human and scheduling resources.

Holly Lane

Director of Operations, SMI

Holly has over 14 years of experience ranging from commercial HVAC to retail facilities maintenance & disaster recovery

• services. Through client and

contractor partnerships, along with being KPI motivated, Holly has driven a successful growth & retention rate within SMI. 631-874-2636 x 101 erin@smi247.com

What We Do

Interior and Exterior Maintenance

• Floor cleaning
• Window cleaning
• Housekeeping
• High dusting
• Awning cleaning
• Construction clean-up
• Restorative cleaning
• Stone, metal, wood cleaning
• Emergency services
• Storm preparedness
• Handyman services & fmoor repair
• Floor refjnishing

Emergency Services

• Flood remediation
• Mold testing and remediation
• Bacteria, lead & asbestos testing and remediation
• Smoke and fjre restoration
• In-house & on-site IICRC certifjed team in water restoration, mold, and

sewage remediation.

• We utilize Xactimate & time/material platforms to create a cost efgective

solution to your unique situation

We have highly experienced disaster recovery specialists with response capabilities that enable us to react quickly to any type of disaster in any location, any time, 24/7!

Technology

100% Tech Profjciency

SMI Uses a Variety of Requested Systems

• SMI’s custom built in-house database system works in concert with all

third party systems (Service Channel, Fexa, Corrigo, Tango, FM Pilot, etc.)

• SMI’s customized database enables services to be tagged for 2/4/24/48/72

hour response requirements

• Automated emails are sent to assigned team members
• XML/API Interface enables real time access to scheduling, notes, NTE

changes, proposal requests, attachments, status updates

• SMI’s custom vendor portal expedites inbound and outbound scheduling

requests, paperwork, compliance, and communication

Client portal is in development.

SPAN: Service Partners & Associates Network

We take care of our crews so that they take care of you.

SPAN: Service Partners & Associates Network

SMI is proud of our Service Partners & Associates Network (SPAN) and their dedication to you, our valued customer.

• SMI has over 30 years identifying the top-tiered service providers

nationwide and in Canada

• Using bundled services, we are able to obtain cost efgective pricing
• Strict vetting procedures
• Meet timeline compliance and IVR SLA’s
• Allows primary and secondary crew development nationwide and

in Canada

• SMI’s internal grading system rates each SMI crew
• In-depth insurance compliance
• IICRC certifjed Service Partners

KPI’s: Key Performance Indicators and Internal Rating System

KPI’s

Through system integrations and enhanced portal capabilities, SMI can adapt to efgectively monitor a clients specifjc Key Performance Indicator. Client KPI Examples Below:

• Days to schedule
• Days to invoice
• IVR usage (if applicable)
• Cost competitiveness
• Quality
• Completion rates

Internal Vendor Rating System:

• Insurance compliance
• Quality
• Completion rates
• Reschedule rates
• Cost competitiveness
• Days to schedule
• Days to invoice
• IVR compliance
• Administrative compliance

Measurable Success

Pricing

The best way to achieve

• ptimal

pricing is to achieve

• ptimal cost

Continuing Dedication to Streamlining Processes & Creating Leverage

• Bundled pricing options
• Economies of scale pricing
• Use of custom portal & system
• Quickest payment terms in the industry for our service providers

SMI Supports

Giving Back

Since its inception, SMI has supported a variety of clean water initiatives. We have chosen to partner with two important non-profjts working to clean our bays and estuaries. The fjrst is Relic, a local start up in the social entrepreneurial space dedicated to keeping our natural waterways clean by planting up to 5 oysters for each t-shirt they sell, in one of three locations: 1) Moriches Bay, Long Island, NY 2) Chesapeake Bay, Maryland 3) San Francisco Bay, California

SMI & Relic

Did you know? A Single Oyster Filters 50 Gallons of Water Each Day.

Giving Back

The second is Moriches Bay Project, a local non-profjt, who to date has planted over 600,000 oysters in Moriches Bay. Aside from planting oysters, MBP dedicates their time to educating school children on the importance of clean waterways, while engaging them in

• yster bed building activities.

Learn more about the important work they do at morichesbayproject.org.

SMI & MBP

Did you know? With SMI’s donations, MBP will plant 50,000 oysters in Moriches Bay– that’s 2.5 million gallons of fjltered water daily!

Addressing Global Needs

SMI proudly supports a broad range of philanthropic

• rganizations.

Perfecting the Balance of

Management | Maintenance | Recovery