SHS data for 2015 16 Analysis of the preliminary data Overview of - - PowerPoint PPT Presentation

SHS data for 2015–16

Analysis of the preliminary data

• FACS has analysed the last five years of data from the Specialist Homelessness Services (SHS) Collection to

build a picture of what was delivered over that period. We have been identifying gaps in the data and are making changes to how we collect and interpret data, to increase the accuracy, depth and relevance of our findings and

• ur capacity to assess individual and group need.
• The data shows us that client numbers have increased significantly since the reforms, from 51,786 in 2013–14 to

69,715 in 2015–16. This increase is partly driven by the No Wrong Door approach, with fewer people being turned away and more people receiving services, such as an Initial Assessment and referrals.

• We have also seen an increase in clients with unmet need, particularly for accommodation, where SHS may not

be able to provide all of the services a client needs. These changes in access arrangements need to be considered when looking at changes in the data over time.

• FACS will provide more guidance about recording unassisted requests. We will also work with the sector to

develop more efficient and transparent ways to monitor unmet demand for homelessness services in NSW.

• The data from the five-year period shows us that demand is outstripping available accommodation and support,

with the number of people who need assistance growing faster than the increase in the number who have received

• it. Preliminary 2015–16 data suggests that around 9,000 more clients needed accommodation but the number of

clients receiving accommodation remained about the same. This caused the proportion of clients who needed and received accommodation to decrease from 82% in 2013–14 to 61% in 2015–16.

• At the same time, the number of clients in need of assistance to sustain tenure grew from around 12,000 to just
• ver 20,500 – a large increase – with 80% receiving assistance compared to 92% in 2013–14. Again, despite the

proportional decrease, more clients received assistance to sustain tenure in 2015–16 than in any previous year. This is a positive indicator of prevention and post-crisis interventions, and will have contributed to an extra 9,000 clients who needed assistance with housing either obtaining or maintaining housing by the end of their support.

• Preliminary 2015–16 data analysis was used in this presentation. Since this time, further 2015–16 data has been

published by the Australian Institute of Health and Welfare (AIHW) and is available at www.aihw.gov.au/homelessness/specialist-homelessness-services-2015-16/

Overview of data

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1. Marking five years of the SHS Collection 2. Understanding the shift from 2013–14 to 2015–16 3. What outcome data we have available now

The 2015–16 data used in this presentation is preliminary and unpublished. Final results reported by FACS, the Australian Institute of Health and Welfare (AIHW) and in the Report on Government Services (ROGS) may vary from what is presented here.

SHS data for 2015–16

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Five years of the SHS Collection in NSW

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100 200 300 400 Jul-11 Jul-12 Jul-13 Jul-14 Jul-15

Number of data extracts per month

Submitted Missing/Invalid

2011–12 2012–13 2013–14 2014–15 2015–16

5 years 19,360 extracts submitted 337,153 support periods

FACS has identified a need to:

• provide more guidance to providers about when to record

unassisted requests

• work with AIHW to develop a better approach to recording

support for people who receive an Initial Assessment and referral only

• understand and be transparent about how changes in our

processes and policies impact our data

• find ways to incorporate data from Link2home, DV Line and

Temporary Accommodation when we are looking at unmet demand for homelessness services.

How we record and report on unmet demand

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114 110 103 67 39 20 40 60 80 100 120 2011-12 2012-13 2013-14 2014-15 2015-16

Daily Turnaways 6

74,712 77,403 74,983 73,213 103,739

• 20,000

40,000 60,000 80,000 100,000 120,000 2011-12 2012-13 2013-14 2014-15 2015-16

Support Periods

52,105 51,953 51,786 48,262 69,715

• 20,000

40,000 60,000 80,000 100,000 120,000 2011-12 2012-13 2013-14 2014-15 2015-16

Clients

Significant shift in turnaways and support periods

Daily average number of unassisted requests

2015–16 data is preliminary and subject to change

Demand for Link2home increased by 19% from 150,000 calls in 2014–15 to 176,000 calls in 2015–16 – an average of 480 calls a day.

We are seeing a shift from unassisted requests (people being turned away) to clients with unmet needs

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4,347 5,551 5,267 7,274 15,471 2,000 4,000 6,000 8,000 10,000 12,000 14,000 16,000 2011-12 2012-13 2013-14 2014-15 2015-16

Clients with unmet need for accommodation

96 89 79 51 29 10 20 30 40 50 60 70 80 90 100 2011-12 2012-13 2013-14 2014-15 2015-16

Average daily unassisted requests for accommodation

2015–16 data is preliminary and subject to change

The number of clients receiving accommodation has remained about the same and more clients have received assistance to sustain tenure … but unmet need has increased

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22,463 21,224 22,350 21,419 31,385 9,925 9,761 12,161 12,843 20,558 84% 82% 61% 94% 92% 80% 0% 20% 40% 60% 80% 100% 5,000 10,000 15,000 20,000 25,000 30,000 35,000

Accommodation Sustain Tenure

Client service needs by whether services were received

Number of clients who needed and received services Number of clients who needed but did not receive services Percentage of clients who received services 2011–12 2015–16 2012–13 2013–14 2014–15 2011–12 2015–16 2012–13 2013–14 2014–15 2015–16 data is preliminary and subject to change

Unmet need for specialist services has also increased but this appears to be because fewer clients are receiving these types of services

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4.538 3,940 4,582 3,977 5,252 4,551 3,764 4,472 3,723 4,482 2,493 2,574 2,883 2,315 2,231 9,254 7,872 8,827 7,221 9,154 9,353 7,968 9,420 8,184 9,664 83% 79% 64% 89% 89% 79% 84% 80% 64% 95% 93% 85% 92% 93% 83% 0% 20% 40% 60% 80% 100% 2,000 4,000 6,000 8,000 10,000 12,000

Mental Health Family Drug/Alcohol DFV Counseling Other Specialist Services

Number of clients who needed and received services Number of clients who needed but did not receive services Percentage of clients who received services

Client service needs by whether services were received

2015–16 data is preliminary and subject to change

Proportional demographics remain about the same

25% 75%

28% 72% Aboriginal Not Aboriginal

22% 28% 43% 6%

23% 26% 44% 7% Under 15 15-24 25-54 55+

42% 58%

43% 57% Male Female 10

2015–16 2013–14

Sex Age Aboriginal Clients

Note: The proportion of support periods where Aboriginal status was not reported decreased from 13% in 2013–14 to 7% in 2015–16. This will account for part of the shift in the proportion of Aboriginal clients.

2015–16 data is preliminary and subject to change

• There is ongoing consultation with the sector to develop
• utcome measures for homelessness services.
• The following slides look at some of the existing outcome

indicators used in national reporting.

• We know there are issues with these indicators but we

can learn from these as we develop new measures.

Outcome data

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9,962 10,672 12,322 12,371 21,081 7,374 6,061 6,693 7,265 10,812 57% 65% 66% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% – 5 000 10 000 15 000 20 000 25 000 30 000 35 000 2011-12 2012-13 2013-14 2014-15 2015-16 Proportion of clients living in independent housing Number of clients who needed assistance with housing Clients in non-independent housing after support Clients in independent housing after support After Support: Independent Housing

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13,000 more clients needed assistance with housing in 2015–16 and SHS assisted an extra 9,000 clients to obtain or maintain housing*

All clients who needed assistance with housing:

• 49% homeless
• 51% at risk of

homelessness

Independent housing includes living in your

• wn home or renting in

private, public or community housing

*compared to 2013–14 17,336 16,733 19,015 19,636 31,893

2015–16 data is preliminary and subject to change

Italicised numbers are estimated based on total and percentages

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An additional 5,500 homeless clients needed assistance with housing and an extra 2,000 homeless clients achieved independent housing*

Clients who were homeless and needed assistance with housing

Non-independent housing includes living in crisis and transitional housing, improvised dwellings, sleeping rough, living in a caravan park or boarding house, or living in an institutional setting

2,715 2,976 4,141 3,981 6,283 6,364 5,301 5,909 6,280 9,307 30% 41% 40% 0% 20% 40% 60% 80% 100% 2011-12 2012-13 2013-14 2014-15 2015-16 2,000 4,000 6,000 8,000 10,000 12,000 14,000 16,000 Percentage of clients living in independent housing at the end of support Number of clients in non-independent housing before support Clients in non-independent housing after support Clients in independent housing after support Proportion of clients living in independent housing at the end of support

*compared to 2013–14 9,079 8,277 10,050 10,261 15,590

2015–16 data is preliminary and subject to change

Italicised numbers are estimated based on total and percentages

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7,659 7,792 9,858 11,277 18,619 722 713 947 1,243 2,410 91% 91% 89% 0% 20% 40% 60% 80% 100% 2011-12 2012-13 2013-14 2014-15 2015-16 5,000 10,000 15,000 20,000 25,000 Percentage of clients who sustained independent housing Clients who needed and achieved independent housing Achieved independent housing and presented again Achieved and sustained independent housing Percentage who sustained housing outcome 2015–16 data is preliminary and subject to change

Italicised numbers are estimated based on total and percentages

Clients who achieved and sustained housing

• utcomes

Almost 9,000 more clients sustained their housing outcome after support*

Clients who needed assistance to obtain

• r maintain

independent housing, achieved it, and did not present to SHS again during the year needing further assistance with accommodation Clients may have been homeless or at risk of homelessness

*compared to 2013–14 8,381 8,505 10,805 12,520 21,029

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2015–16 data is preliminary and subject to change

Clients who experienced multiple periods

• f homelessness

during the year

9,000 more homeless clients were supported but the proportion of clients with multiple periods of homelessness remained about the same (6.4%)*

27,069 28,374 27,736 26,242 36,732

7.8% 5.7% 6.1% 6.9% 6.4% 0% 20% 40% 60% 80% 100% 2011-12 2012-13 2013-14 2014-15 2015-16 5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000 Percentage of clients experiencing repeat homelessness Number of clients experiencing homelessness at some time Clients who experienced homelessness at some time in the year Proportion of clients who had repeat periods of homelessness

*compared to 2013–14

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71% of clients who needed assistance with education or training were participating in education or training at the end of support

Clients aged 12 to 18 years who needed assistance with education or training

1,446 1,151 1,359 1,226 1,662 638 641 710 481 672 69% 66% 71% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

• 500

1,000 1,500 2,000 2,500 2011-12 2012-13 2013-14 2014-15 2015-16 Proportion of clients who are in education/training Number of clients who needed assistance with education/training Not a student at end of support Student at end of support Percentage who are students at end of support 2015–16 data is preliminary and subject to change

Italicised numbers are estimated based on total and percentages

2,083 1,792 2,069 1,707 2,334

800 692 704 517 663 2,581 2,466 2,799 2,105 2,806 24% 20% 19% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

• 500

1,000 1,500 2,000 2,500 3,000 3,500 4,000 2011-12 2012-13 2013-14 2014-15 2015-16 Proportion of clients who are employed at end of support Number of clients who needed assistance with employment Clients who were not employed at end of support Clients who were employed at end of support After Support: employed (full-time or part-time)

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19% of clients who needed assistance with employment were employed (full-time or part-time) at the end of support

Clients who needed assistance with employment

2015–16 data is preliminary and subject to change

Italicised numbers are estimated based on total and percentages

3,381 3,158 3,503 2,622 3,469

3,495 3,181 3,704 2,919 3,964 390 403 448 387 592 90% 89% 87% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

• 1,000

2,000 3,000 4,000 5,000 6,000 2011-12 2012-13 2013-14 2014-15 2015-16 Proportion of clients with an income source Number of clients who needed income assistance Clients without income at end of support Clients with income at end of support After Support: have an income source

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87% of clients who needed assistance with income had an income source at the end of support

Clients who needed assistance with income

2015–16 data is preliminary and subject to change

Italicised numbers are estimated based on total and percentages

3,885 3,584 4,152 3,306 4,556

• Increases in the number of clients who received

assistance to sustain tenure and the number of clients who sustained housing outcomes are positive signs.

• Despite large increases in client numbers (and increases

in unmet needs), these indicators suggest SHS is continuing to deliver positive outcomes for clients, at rates that are comparable to previous years.

Summary of outcomes data

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