Shelley Haynes , Chaplain Monica Longmire , Manager of Health & - - PowerPoint PPT Presentation

Shelley Haynes, Chaplain Monica Longmire, Manager of Health & Community Integration January 24, 2018

Access Community Health Network PSS Quality Improvement Presentation: Support Group

• Rationale: To increase the number of clients at support

group at Madison Family Health Center

• Baseline data 2016-2017 grant year: One client

attended support group at Madison

• Strategies for improvement:
• Change from bi-weekly meeting to quarterly meeting
• Cancelled support group at Grand Boulevard Health and

Specialty Health Center to allow clients to attend at Madison

• Flyers for promotion
• Survey conducted to gather patient interest in support group

and assist in choosing topics

• Different topics for each support group session

Access Community Health Network PSS Quality Improvement Presentation: Support Group

• Results of new support group format
• August 23rd support group
• 6 clients attended
• October 25th support group
• 7 clients attended
• Increased client interest in spiritual care

Access Community Health Network PSS Quality Improvement Presentation: Support Group

• Challenges
• Flyer for August support group wasn’t printed and distributed in time
• Receiving Jewel gift cards and bus cards for October support group
• Language barrier
• Client work/school schedules
• Gaining client interest, follow-through and commitment
• Conclusions
• Increase in client numbers and participation
• Will continue with new format
• Sustaining improvement
• Printing flyers in house to reduce costs
• Continuing to inform clients about upcoming support groups
• Keeping up-to-date flyers posted
• Distributing flyers to case managers to give to their clients

Access Community Health Network PSS Quality Improvement Presentation: Support Group

Questions?