RT2C Team Webinar July 9, 2015 Todays Webinar: Approaches for - - PowerPoint PPT Presentation
RT2C Team Webinar July 9, 2015 Todays Webinar: Approaches for collecting and displaying data in RT2C 1. Review of Core Objectives (Puzzle Pieces) 2. Measures Maps 3. Safety Crosses & Run Charts 4. Breakthrough Improvement Lanes 5. Dot
Outcome measure: Process measure: Process measure: Process measure: Balancing measure(s):
What changes will we try to improve our
What unintended consequences might happen as a result of our changes?
Month: March
Promote better health for our communities Develop the best workforce Provide the best care Innovate for sustainability
Run Chart Action Plan
Promote better health for our communities Develop the best workforce Provide the best care Innovate for sustainability
Daily Incident Tracking Pareto Analysis
How does this issue align with True North? How are we doing? What is our target? Let’s capture the issue in the moment
creating this problem?
What are the root causes creating this problem? How will we address these root causes? Who? By When? What it looks like
84 66 41 26 38 10 20 30 40 50 60 70 80 90 100 I enjoy my job I feel valued and supported in my workplace I feel my workplace is
I can do my job with minimal interruptions Resources are readily available to me to provide safe and effective care
Percentage Agreement Satisfaction Statement
Staff Satisfaction - Unit XX June 2013
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Patient Feedback Diary
comments, suggestions on the KHWD board
Diary with date of resolution
around the improvement initiatives and the impact for the patient
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November 2014 Huddle very positive experience statement from Ward lead "I would like to reflect on yesterday's morning huddle. Susan, our manager, has invited one of our patients to join us and give us some feedback regarding overall service and his experience
Even though I can not recall the exact words the patient used, what stayed with me was his genuine response, emphasizing emotional stress being the most difficult to cope with, and a need for "spiritual care" in this challenging time. It seems that in spite of involvement
December 2014 This week we had Felicia and Mary join our afternoon RT2C huddle. It was a pleasure to have you involved with our discussion with the white board. We also had a patient who is a nurse, talk about his experience on the
emotional statement where he mentioned how important choices of words are between patients and nurses. He also mentioned how touched he was with nursing staff helping him with simple tasks, tasks which we normally take for
experience involving a patient with our huddle. February 2015 We invited one of our patients who described his experience while in ICU and how he remembers being restrained but did not understand why…he shared his fears and emphasized that the importance
patient and staff. He verbalized that this has been a life changing experience and one of the hardest hurdles in his life. He thanked the staff and his wife for being alive today.
July Aug Sept Oct Nov Dec Jan-13 Feb #Falls (Safety Cross) 14 9 9 4 7 8 3 3 2 4 6 8 10 12 14 16 Number of Patient Falls
Number of Falls - Medicine
Goal: To reduce falls by 50% by June 2015 to 6 falls per month.
Median = 8.0