Rough Sleeping Estimates 2020 Verifiers Training Welcome! We will - - PowerPoint PPT Presentation

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Rough Sleeping Estimates 2020 Verifiers Training Welcome! We will - - PowerPoint PPT Presentation

Rough Sleeping Estimates 2020 Verifiers Training Welcome! We will start just after 2pm Your microphones are muted and cameras off Please change your Chat panel to All panelists and attendees Lets end homelessness together


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Rough Sleeping Estimates 2020

www.homeless.org.uk Let’s end homelessness together

Verifiers Training

Welcome! We will start just after 2pm Your microphones are muted and cameras off Please change your Chat panel to ‘All panelists and attendees’

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Rough Sleeping Estimates 2020

www.homeless.org.uk Let’s end homelessness together

Verifiers Training

Bianca Claydon, Homeless Link

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…and why are Homeless Link involved?

What is the annual snapshot estimate?

www.homeless.org.uk Let’s end homelessness together

  • Since 2010, Homeless Link has been funded by

the Ministry of Housing, Communities, and Local Government (MHCLG) to support Local Authorities across England to collate data on the number and demographics of people sleeping rough on a ‘typical’ night.

  • The single ‘typical’ night must be between the 1st

Oct - 30th Nov

  • Homeless Link produce guidance and verify that

all Local Authorities across England carry out their approach in accordance with the guidance

  • These are Government statistics so we can’t

publish/share them until MHCLG do – around Feb 2021

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Rough sleeping in England

www.homeless.org.uk Let’s end homelessness together

https://www.homeless.org.uk/facts/homelessness-in-numbers/how-many-people-sleep-rough-in-england

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There are three approaches to choose from:

Choosing the approach

➢ LAs choose the approach to fit the local geographical context ➢ The chosen process should most accurately reflect rough sleeping in their area ➢ All count-based estimates are verified, in person, by a Homeless Link verifier

www.homeless.org.uk Let’s end homelessness together

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Involving independent partners

www.homeless.org.uk Let’s end homelessness together

In order to be verified by Homeless Link, at least

  • ne independent partner must be involved in the

collection of rough sleeping figures.

✓ Community groups ✓ Faith groups ✓ Soup kitchens ✓ Volunteers from the public

An independent partner would be someone who is not commissioned or funded by the local authority.

Independent partners: Not an independent partner:

Police Statutory organisations MHCLG The Homeless Link Verifier Outreach team (if commissioned by the local authority)

Where the approach involves no independent partners , or only those that are part of / commissioned by the local authority, Homeless Link will not be able to verify the process.

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What do we mean by rough sleeping?

www.homeless.org.uk Let’s end homelessness together People sleeping, about to bed down (sitting on/in or standing next to their bedding)

  • r actually bedded down in the open air

(such as on the streets, in tents, doorways, parks, bus shelters or encampments). People in buildings or other places not designed for habitation (such as stairwells, barns, sheds, car parks, cars, derelict boats, stations, or “bashes”).

Definition since 2010

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Who isn’t included in the definition of rough sleeping?

www.homeless.org.uk Let’s end homelessness together People who are: ➢ in hostels, shelters, squats, campsites, Traveller sites, organised protest sites ➢ sofa surfing ➢ sleeping on public transport ➢ sleeping in locations not visible during a count-based estimate ➢ known to sleep rough sometimes, but not seen/known to have bedded down on that night The purpose is to record a single night snapshot. Not all forms of homelessness are included. Not every individual seen by services during Oct-Nov will be included.

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…and who are the verifiers?

What is verification?

www.homeless.org.uk Let’s end homelessness together

  • A verifier attends each street count on the chosen ‘typical’ night to observe

and check that people counting have followed the published guidance

  • Observers only
  • Verifiers join a counting team
  • Verifiers will be back at the base before the other count teams arrive
  • Verifiers will attend some estimate meetings, with the remainder verified

remotely by Homeless Link

  • Homeless Link uses its own staff, associates, and volunteers to verify
  • Verifiers must be independent of the Local Authority they are verifying
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Code of Conduct for Verifiers

www.homeless.org.uk Let’s end homelessness together

  • Verifiers follow a code of conduct – see Resources for Verifiers
  • Ensure conduct reflects Homeless Link’s equal opportunities policy and you

are in line with the aims and mission of Homeless Link

  • Please make every effort to attend the count or online estimate meeting. If

unable to attend due to a serious unforeseen circumstance, inform the Local Authority and Homeless Link at the earliest possible opportunity

  • Please keep information about the time and date of the street count
  • confidential. Publicity can lead people sleeping rough to change their

sleeping sites, resulting in a less accurate final figure

You must read and follow the Code of Conduct

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COVID-19

www.homeless.org.uk Let’s end homelessness together

▪ The pandemic has affected the way we work ▪ Our guidance draws on the latest government advice at the time of writing. If this changes, new advice will take precedence ▪ Everyone must follow the general infection control principles to help prevent the spread of the virus ▪ Smaller teams during the count: 2-3 per team Reasons counts may be unable to go ahead: ➢ A number of volunteers have to self-isolate ➢ Lockdowns ➢ Staff sickness ➢ Staff isolation

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Emergency COVID-19 Accommodation

www.homeless.org.uk Let’s end homelessness together

▪ People housed in COVID-19 emergency accommodation (Everyone In), will not be counted in the snapshot estimate ▪ This data is being captured elsewhere by local authorities and MHCLG

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www.homeless.org.uk Let’s end homelessness together

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Please make sure that you…

Verifiers: Before the count

www.homeless.org.uk Let’s end homelessness together 1. Know who the Count Coordinator is and contact them a few weeks in advance to confirm your attendance and contact details for the night 2. Remind the Coordinator that you need to be back at base ahead of the counting teams 3. Check in advance that they are involving at least one independent partner 4. Read the key documents in the Rough Sleeping Estimates Toolkit 2020 5. Double check details – date (night of into morning of), time, meeting point, travel arrangements 6. If verifying away from your local area – book accommodation/travel 7. Ensure you are familiar with the social distancing and self isolation guidance prior to the count. You should not attend the count if you are displaying any COVID-19 symptoms.

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By phone, ask:

Verifiers: Just before the count

www.homeless.org.uk Let’s end homelessness together 1. Who did the LA approach for intelligence and information on rough sleeping hotspots and choosing the night of the count? 2. How has the Coordinator decided which areas to cover? 3. What has been done around intelligence and access relating to areas that are difficult

  • r risky to access (e.g. parks, car parks, private property, derelict buildings)?

4. What has been put in place to respond to rough sleeping on the night (e.g. access to a hub, B&B, other accommodation)? If not available, what is the plan for support or if they find someone who wants help? 5. Have there been any incidents or any activity (on the part of the Police, voluntary sector or local authority) that might affect the final figure?

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To discuss with the Count Coordinator:

Verifiers: Night of the count

www.homeless.org.uk Let’s end homelessness together 1. Does the briefing to counters include a health & safety briefing and the definition of rough sleeping? Does the briefing discuss COVID-19 related adjustments and risk management actions 2. Does the briefing include clear messages about whether to wake people, if accommodation is available, how to count people in tents, what to do with under-18s? 3. What safety considerations are there? (e.g. use of mobile phones, clear instructions to counters, organisation of count teams, check-ins during the count, communication with the police) 4. Is the Coordinator clear that, if rough sleepers are supported with any intervention on the night of the count, they will still be counted as bedded down and recorded within the single figure?

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Please arrive promptly, they should not begin without you!

Verifier role: Night of the count

www.homeless.org.uk Let’s end homelessness together

  • Bring a suitable face covering and hand sanitiser
  • Speak to the Coordinator and get an overview of their process
  • Check that your count team will be first to return or that you will be brought back

to count base early

  • Note if the Coordinator gives a clear briefing, especially on health & safety – you

might be asked to clarify points from the guidance e.g. tents, waking people

  • Be prepared to introduce yourself and explain your role to volunteers or other

counters.

  • Be ready to explain Homeless Link's role in the process, and in general.
  • Take a copy of the guidance with you – just in case.
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What happens on the night?

www.homeless.org.uk Let’s end homelessness together

  • The count starts after midnight and lasts at least 2 hours, sometimes much longer
  • Everyone meets at the count base (usually a council or charity office)
  • Count Coordinator explains the process and gives a safety briefing
  • Counters are assigned to teams
  • Teams will walk or drive to their patch. There is usually an outreach worker or other

staff leading each team, reading the map and identifying potential sleep sites

  • Sometimes your team will spend time talking to people sleeping
  • rough. Be guided by the lead counter – do not go into an area
  • r talk to someone by yourself
  • Remain alert
  • Counting teams must stay together
  • If you feel unsafe at any time, move on
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Rough Sleeping Count Form

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Verifier role: As the counters return

www.homeless.org.uk Let’s end homelessness together

  • Review the count forms as each count team returns – ideally speak to them alone
  • Keep a tally of numbers and demographics – note reasons for missing demographic data
  • Discuss any queries, ask questions, make notes of any concerns/disagreements
  • Questions for each count team:

❑ Did they make any decisions not to count anywhere e.g. due to safety concerns? ❑ Were there any issues identifying people sleeping rough? ❑ Were there any incidents or activity that might have changed patterns of rough sleeping? ❑ Were the safety guidelines followed? ❑ Was the figure what they were expecting?

  • Agree final figure and demographics with the Coordinator or,

if not possible, what the next steps will be (e.g. they will check potential duplicates and then confirm the number)

  • The LA is expected to arrange and pay for verifiers’ travel

back from the count e.g. taxi to home/hotel. You must confirm this in advance.

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Verifier role: After the count

www.homeless.org.uk Let’s end homelessness together

  • Using the information gathered and observed, complete the Count Verification Form
  • n your next working day following the count – list on the form the Tier (1, 2, 3) the

LA was in on the ‘typical’ night

  • Do not return the form to the Coordinator – the form needs to be reviewed by the

project manager

  • Email your completed verification form to Homeless Link as soon as possible after

the count: verifiers@homelesslink.org.uk

  • If you are concerned about any activity that took place prior to the count, about the

count itself not being in accordance with the guidance, or about the single figure, record this on the Count Verification Form and contact me

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Practical tips for new counters

www.homeless.org.uk Let’s end homelessness together

  • Check the weather forecast
  • There’s a lot of walking, so wear comfortable shoes suitable for the weather
  • You’re constantly moving so it can get quite warm – consider removable layers
  • Eat before travelling to the count
  • Bear in mind you might not have access to a toilet until you’re back at the count

base

  • Confirm your route home with the Coordinator in advance.

If they are not providing transport and cannot arrange a lift, Homeless Link will reimburse your travel but you might need to take taxi fare for the night

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Verifying an estimate meeting

www.homeless.org.uk Let’s end homelessness together

  • Speak to the Coordinator in advance to confirm time and date of the meeting
  • The estimate meeting will be online. Please ensure you are able to access the

relevant software (Microsoft, Teams, Zoom, or Skype)

  • Confirm that an independent partner/s will be involved
  • Check if there are any issues or dynamics between partners that could

influence the meeting

  • Have a copy of the guidance in front of you
  • Your primary role is to observe the meeting and make notes on the Verification

form

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Verifying an estimate meeting

www.homeless.org.uk Let’s end homelessness together

  • Listen to the evidence presented for each person thought to be sleeping rough
  • The Coordinator might ask you to give guidance or make decisions if the group are

unsure or disagree

  • You may need to interrupt or ask questions to remind people of the

definition or to ensure that decisions are led by evidence

  • Your role is to be objective
  • Send the completed Verification form to

verifiers@homelesslink.org.uk

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www.homeless.org.uk Let’s end homelessness together

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www.homeless.org.uk Let’s end homelessness together A group of counters return and report a row of tents in their patch. They have included 5 people on their form because they spoke to them a few times earlier in the week. They didn’t make contact with people in the tents during the count because they were worried one person might become aggressive. ➢ Tents cannot be counted as a proxy for people ➢ Information gathered outside the count can’t be used in place of seeing, or making contact with, people on the night ➢ People in tents don’t have to be seen but they must speak to the counting team in

  • rder to be included

➢ If the team knew that there was a safety risk, this should have informed the choice

  • f approach. A different approach might

have been appropriate if there was clear evidence who was in the tent but it wouldn’t be safe to make contact during the night.

Verifiers scenario 2 Verifiers: count-based estimate scenario 1

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Count-based estimate scenario 3

www.homeless.org.uk Let’s end homelessness together All count teams are back at the base and forms have been reviewed. One of the counters goes home, and calls shortly after to say they have seen 2 more people bedded down who weren’t there earlier during the count. ➢ The count has to have a finish time ➢ The extra 2 people can’t be included as the count has ended ➢ The people might already have been included in the count at a different site ➢ It may be that the count started too early if people were not yet bedded down

Scenarios for verifiers Verifiers scenario 3 Verifiers: count-based estimate scenario 2

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Count-based estimate scenario 1

www.homeless.org.uk Let’s end homelessness together A group of counters return from their patch, including members of the local

  • utreach team. They have not counted

any rough sleepers on the patch. The outreach team, who are familiar with the area, expected to see one particular client at his regular site. The outreach team ask if they can go

  • ut a little later to see if this particular

rough sleeper has bedded down. ➢ The count team could go out again to revisit the sleep site if they are able to return before the last count group return ➢ Remind the counters that unless an individual is seen bedded down they cannot be counted ➢ Has there been any pre-count activity e.g. by police or street cleaning moving rough sleepers on or clearing sleeping sites? ➢ Recommend that next year’s count is conducted at a different time, perhaps later to give a better chance of counting people when bedded down (e.g. 2-4am)

Scenarios for verifiers Verifiers count-based estimate scenario 3

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Scenarios for verifiers

www.homeless.org.uk Let’s end homelessness together A count team return and say that they found an individual sleeping in his car. He told them that he had an argument with his partner and would return home the next morning. You are asked whether the individual should be counted. ➢ The rough sleeping definition includes people in cars ➢ Even if he is only there for one night, he was found to be rough sleeping

  • n the ‘typical’ night chosen

➢ Include the individual in the final figure

Verifiers: count-based estimate scenario 4

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Evidence-based estimate scenario 2

www.homeless.org.uk Let’s end homelessness together A individual identified during the estimate meeting is found to hold a current tenancy. ➢ Look at what evidence there is to suggest that the individual was rough sleeping rather than in their property on the night of the estimate. Were seen bedded down? Were they with known associates/friends? ➢ If the individual was seen bedded down on the night of the estimate they should be included in the final estimate figure. ➢ Check the definition of rough sleeping and take into account the time they were seen as they might be involved in street activity but not sleeping rough

Verifiers: evidence-based estimate scenario

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www.homeless.org.uk Let’s end homelessness together ‘Everybody In’ style accommodation, or similar emergency accommodation, is

  • perating on the ‘typical’ night.

Individuals have been housed in this style of accommodation. A partner agency asks if these individuals should be counted towards the snapshot figure. ➢ These individuals will not be counted towards the final snapshot figure ➢ Only those individuals found rough sleeping on the ‘typical’ night or those individuals thought to be rough sleeping will be counted towards the final figure ➢ This information is collected separately.

Verifiers: COVID-19 scenario 1

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www.homeless.org.uk Let’s end homelessness together You notice mild symptoms that could be COVID-19. You are unsure if you have COVID-19

  • r a cold.

You are unsure if you are still able to attend the count but you want to be able to verify the count. ➢ You must not attend the count, even if symptoms are mild ➢ Instead, you must follow Govt guidance

  • n self isolation

➢ You must also follow Govt guidance on testing ➢ Please notify verifiers@homelesslink.org.uk as soon as you are aware of symptoms as we may be able to rearrange another Verifier to attend the count instead

Verifiers: COVID-19 scenario 2

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www.homeless.org.uk Let’s end homelessness together

Guidance & support

www.homeless.org.uk/our- work/resources/rough-sleeping- estimates verifiers@homelesslink.org.uk

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Upcoming online events

Q&A Session 1 Drop-in Q&A session for support and information about verifying the Rough Sleeping Estimates www.homeless.org.uk/drop-in-qa-rough-sleeping-snapshot-estimates-2020 Wednesday 4th November 2020 Online | 4.00 – 5.00pm Q&A Session 2 Drop-in Q&A session for support and information about verifying the Rough Sleeping Estimates www.homeless.org.uk/drop-in-qa-rough-sleeping-snapshot-estimates-2020- Monday 23rd November 2020 Online | 12.00 – 1.00pm