Re Re-Engagement wit ith QQI Provider Perspective 30 th October - - PowerPoint PPT Presentation
Re Re-Engagement wit ith QQI Provider Perspective 30 th October - - PowerPoint PPT Presentation
Re Re-Engagement wit ith QQI Provider Perspective 30 th October 2019 Overview 1. Quality Assurance at National College of Ireland (NCI) 2. Development of NCIs Quality Assurance and Enhancement System (QAES) 3. Applying for Re-Engagement
Overview
- 1. Quality Assurance at National College of Ireland (NCI)
- 2. Development of NCI’s Quality Assurance and
Enhancement System (QAES)
- 3. Applying for Re-Engagement with QQI
- 4. Re-Engagement Panel Visit
- 5. Outcomes of Re-Engagement
Quality Assurance at NCI
NCI currently has approximately 5,500 learners enrolled on 120 QQI accredited programmes across NFQ Levels 6-9 . The Quality Assurance Office, consisting of the Director of Quality Assurance and a Quality Assurance Officer, is responsible for:
- Coordinating Programme Validation and Programme Reviews (51 during the
2019/20 academic year)
- Monitoring effectiveness of Quality Assurance Policies and Procedures
- Managing learner feedback mechanisms, i.e. module evaluations, ISSE, etc.
- Maintaining Risk Register and Quality Enhancement Plan
- Conducting audits of services and functions within NCI
Development of NCI’s QAES (Stage 1)
Analysis of Statutory Guidelines and Good Practice Guidelines 1) QQI’s Statutory Quality Assurance Guidelines (Core, Sector and Topic Specific) 2) QQI’s Policies and Criteria for the Validation of Programmes of Education and Training (2017) 3) QQI’s Assessment and Standards (2013) 4) ENQA’s Standards and Guidelines for Quality Assurance in the European Higher Education Area (2015) 5) Publications by National Forum for the Enhancement of Teaching and Learning on Student Success, Professional Development of All Those Who Teach and Teaching and Learning in a Digital World
Development of NCI’s QAES (Stage 2)
Review of Existing Quality Assurance Practices at NCI 1) Is there a documented policy and procedure for each of QQI’s statutory QA guidelines? 2) Do policies and procedures accurately reflect current practices at NCI? 3) What is the Corporate & Academic Governance and QA Management structures at NCI? 4) Are policies and procedures easy to access by relevant stakeholders? 5) What are the greatest risks facing NCI from a QA perspective?
Development of NCI’s QAES (Stage 3)
Provider Capacity and QA Procedures – Gap Analysis Tool and Action Plan
Gap Analysis Tool and Action Plan allows for:
- 1. Genuine reflection on fitness for purpose of
QA policies and procedures
- 2. Consultation with all stakeholders who
engage with particular QA policies and procedures
- 3. Identification of potential vulnerabilities in
existing QA system
- 4. Prioritisation of potential and actual risks
- 5. Specification and allocation of responsibilities
Outcomes of Re-Engagement Panels
QQI publishes the reports outlining the outcomes of all Re-Engagement applications by HET and FET providers. An analysis of the reports published between June 2018 and July 2019 reveals the following recurrences:
Mandatory Changes
- 1. Governance (separation of corporate and
academic considerations, and sufficient externality in unit(s) of governance).
- 2. Documented Approach to QA (Clear and
concise ToRs for all committees and key roles in management of QA, and clear procedures for all policies, in particular programme development and learner assessment). Specific Advice
- 1. Supports for Learners (Formally document
current practices)
- 2. Self-Evaluation, Monitoring & Review (Close
Feedback Loop)
- 3. Information Management (Formalise analysis
and reporting on programme and student information data)
Applying for Re-Engagement (Stage 1)
All updated QA policies and procedures should be compiled into Draft Quality Assurance Manual. This document should be:
- 1. Structured according to QQI’s Core Statutory Quality Assurance Guidelines,
i.e. Chapter 1: Governance and Management of Quality, Chapter 4: Staff Recruitment, Management and Development, Chapter 9: Public Information and Communication, etc.
- 2. Use a standardised template for constituent policies, which indicates policy
title, authority and application of policy, scope of policy, operational date, etc.
- 3. Include the associated procedure for each constituent policy, written in
directive rather than descriptive tone.
Draft Quality Assurance Manual
Draft Quality Assurance Manual SHOULD BE:
- 1. Single source of truth for all QA policies and procedures
- 2. Standardised across all activities, functions and services
- 3. Illustrated with Reporting Structures and Process Maps
- 4. Easily searchable and navigable
Draft Quality Assurance Manual SHOULD NOT BE:
- 1. Compendium of descriptive Standard Operating Procedures
- 2. Assortment of forms and report templates
Visualisations
Governance & Organisation Structure (as at July 2019) Governing Body (Directors) Chair Fr Leonard Moloney SJ Jesuit nominees IBEC nominees ICTU nominees Independent Staff elected Ex officio Fr Kevin O'Higgins SJ(4) Brendan McGinty (1) Sheila Nunan Michael Brady (1)(3) Jonathan Lambert Gina Quin (1)(2)- Prof. Patrick Clancy(2)
- Dir. Finance(T)(G)
- Dir. HR(T)(G)
- Dir. of Development
- Dir. Marketing(T)(G)
- Prof. Jimmy Hill
- Fin. Reporting Mngr
- Dir. QA & SS(G)
- Dir. Learning & Teaching
- Info. Gov. and DPO
- Comm. & Bus. Inc. Mngr(G)
Visualistions should be used to explain the following:
- Corporate and Academic
Governance Structure
- Reporting and communication
relationships between units of governance
- Management of Quality Assurance
System
- Programme Development, Delivery
and Review
- Assessment Lifecycle
Applying for Re-Engagement (Stage 2)
QQI’s Statutory QA Guidelines (Primary Criteria and Sub-Criteria) Outcome of Gap Analysis: Satisfactory (Y/N) and Actions to be Taken Succinct overview of evidence documented in Draft Quality Assurance Manual Reference to appropriate policy and/or procedure in Draft Quality Assurance Manual
Re-Engagement Panel Visit
The Re-Engagement Panel is tasked with reviewing a provider’s QA policies and procedures in terms of them being: 1. Proportionate to Scope of Provision 2. Practical in Application 3. Informed by Best Practice The Re-Engagement Panel bases its recommendation on the provider’s capacity to satisfy QQI’s Core Statutory Quality Assurance Guidelines as a minimum. As such, it is looking for re-assurance for the future rather than retrospective explanations.
Re-Engagement Panel Visit
The panel requires evidence of the following:
- Suitable Governance Structure (independence of corporate and
academic decision-making, and externality on units of governance)
- Clear Terms of Reference for all units of governance and individual roles
with explicit delegation of authority for particular QA responsibilities
- Adequate financial, human and physical resources for implementation
and maintenance of QA policies and procedures
- Identification of potential vulnerabilities in QA policies and procedures
- Development of Quality Enhancement Plan and implementation strategy
- Effective feedback mechanisms for all primary in/external stakeholders
Re-Engagement Panel Visit
Use the presentation at the beginning of the panel visit to:
- Outline all the work undertaken in preparation for re-engagement and
the changes made based on the gap analysis
- Accurate picture of the organisation and how QA policies and
procedures are proportionate to scope of provision
- Identify the weaknesses/threats in existing QA policies and procedures
and the steps taken to reduce these
- Identify the risks (actual and potential) and the processes in place to
mitigate these
Re-Engagement Panel Visit
In preparation for the re-engagement panel visit, the provider should:
- Give due attention to requests for clarifications and additional
documentation following initial screening of application by panel
- Provide relevant staff with an opportunity to participate in a practice
panel
- Delegate areas of expertise and assign speaking roles to as wide a
variety of staff as possible
- Ensure all staff participating in re-engagement event are familiar with
relevant QA policies and procedures
- Prepare a statement for responding to critical observations and
recommendations of the panel
Outcomes of Panel Visit
There are three recommendations that the re-engagement panel can make to QQI:
- 1. Approval: successful outcome with specific advice given to provider for
quality enhancement purposes
- 2. Non-Approval: unsuccessful outcome but opportunity to respond to and
act upon mandatory changes recommended by panel within 6 months
- 3. Refusal to Approve: unsuccessful outcome and referral to QQI for
immediate review
What Next?
Successful re-engagement should not be seen as an end in itself but the first stage in an iterative process that also includes:
- Implementation of QA policies and procedures
- Adherence to Quality Enhancement Plan
- Annual Review of key functions and processes
- Compilation of Annual QA Monitoring Reports
- Scheduled reviews of core activities and services
The objective of this process is the development of an evidence-base that can be readily drawn upon for institutional review of HET and FET providers.
Challenges and Opportunities
As a process, re-engagement with QQI poses a number of challenges and
- pportunities for small to medium-sized HET and FET providers.
Challenges
- Allocation of resources
- Delegation of responsibilities
- Determining proportionality of QA
system
- Engage contract staff in process
- Maintain momentum following
successful re-engagement Opportunities
- Share best practices across the sector
- Position enhancement alongside
assurance
- Focus attention on key operational
issues
- Develop suitable KPIs
- Create practical data infrastructure
Implementation Monitoring Review
What does your organisation hope to gain from this process?
It is very easy to get trapped in the lifecycle of individual policies. As a forward-looking process, re- engagement with QQI provides a rare
- pportunity for institutions to identify
what they want to achieve from their QA policies at an operational level and propose procedures for achieving this.