RCS AVN16-103 Valet Parking Services at Phoenix Sky Harbor - - PowerPoint PPT Presentation

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RCS AVN16-103

Valet Parking Services at Phoenix Sky Harbor International Airport Prior to the start of the meeting, please submit your questions in writing on the forms provided at the front table

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Overview

• Key Dates:

Q&A Deadlines Proposal Deadline

• Scope Overview
• Minimum Qualifications
• Term
• Limitation of Award
• Response Guarantee
• Delivery of Response

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Overview (cont.)

• Form of Response
• Outreach Requirements
• Response Criteria and Scoring
• Questions and Answers
• Transparency Policy

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Questions & Answers (Q&A)

• Written questions only

– All answers published on the website

• Written answers supersede verbal

answers

• Email alerts when Q&A available online

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Q&A Deadlines

• Submit questions by April 7, 2016

– 11:00 a.m., Phoenix local time – Email: busopps.aviation@phoenix.gov

• Answers available by April 14, 2016

– https://www.phoenix.gov/solicitations/351

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Scope Overview

On-Site Valet Parking Services

• Serves on-demand and reservation-based

customers

• Designated locations for drop-off and pick-

up activity

• Valet parking kiosks
• Up to 200 vehicle storage spaces available
• n Airport

*Ancillary Services

• car wash services

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Scope Overview (cont.)

Off-Site Valet Parking Services

• Serves reservation-based customers only
• Designated location for drop-off and pick-up

activity

• Must park all vehicles off-Airport

*Ancillary Services

• car wash services

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Minimum Qualifications

Respondent

• 5 years’ experience providing valet

parking services

• Minimum of 10,000 valet parking

transactions per year

• Single venue that is operated 365

days/year

• Must be in Good Standing

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Minimum Qualifications

General Manager

• 5 years’ continuous experience managing

and supervising day-to-day valet parking services

• at site operated 365 days/year
• Must be available on-call 24-hours per

day

• Must be able to be on site within 10

minutes

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Term

Initial Term

– Two (2) years from date of Commencement of Valet Parking Services (or end of the “Implementation Period”, whichever occurs first) – Two (2), one-year options to extend

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Limitation of Award

• A maximum of one award will be issued per

contract type: On-Site; Off-Site

• A Respondent may only receive one contract

award and must submit separate responses for each contract.

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Limitation of Award (cont.)

• No Respondent or an entity or person

affiliated with the Respondent may submit more than one (1) response per Contract

• If multiple Responses for any single Contract

are received from a Respondent, all Responses for that Contract from that Respondent will be deemed non-responsive and rejected.

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Response Guarantee

Each Response must include a $10,000 Response Guarantee

• Cashier’s check
• Payable, without condition or restrictive

endorsement, to the City

Failure to include = rejected response

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Delivery of Response

For Each Contract:

• 1 original response
• 8 hard copies
• 1 electronic-copy (native format) on USB

Outreach Requirements

• 1 original response
• 1 hard copy
• 1 electronic-copy (native format) on USB

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Form of Response

Tab 1 – General Information

• 1. Table of Contents
• 2. Response Guarantee
• 3. Affidavit (notarized)
• 4. Bank’s Letter of Commitment
• 5. Letter of Declaration
• 6. Preference Award Form

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Form of Response (cont.)

Tab 2 – Qualifications and Experience of General Manager

• 1. General Manager’s Resume
• 2. Minimum Qualifications Verification for

General Manager Form

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Form of Response (cont.)

Tab 3 – Qualifications and Experience of Respondent

• 1. Executive Summary of Respondent’s

Qualifications and Experience

• 2. Organizational Chart
• 3. Minimum Qualifications Verification Form

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Form of Response (cont.)

Tab 4 – Operations Plan

• 1. Service
• 2. Revenue Collection
• 3. Implementation
• 4. Staffing
• 5. License Auditing
• 6. Reporting
• 7. Manuals

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Form of Response (cont.)

Tab 5 – Customer Service Approach

• 1. Customer Service Philosophy and

Programs

• 2. Customer Dispute Resolution process
• 3. Management of Customer Queues, Wait

Time Intervals, Demand Fluctuations

• 4. Details of Web-Based and Mobile

Application Reservations System with Illustrations

• 5. Americans with Disabilities Act and

Customers with Special Needs program

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Form of Response (cont.)

Tab 6 – Financial and Fee Response

• 1. Financial Fee Offer Form
• 2. Proposed Customer Fee Form
• 3. Financial Pro Forma

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Form of Response (cont.)

Tab 7 – Marketing Plan

• 1. Identification of Markets
• 2. Discussion of Specific Strategies
• 3. Identification and Quantification of Market

Demand

• 4. Use of Social Media and Web Presence
• 5. Proposed Promotions

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Form of Response (cont.)

Tab 8 – Innovation

• Value-added services, including operational

and/or technological processes and procedures

• Enhance the valet customers’ experience
• Enhance operations
• Generate additional revenue and cost

savings to the City

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Outreach Requirements

• All respondents must fulfill outreach

requirements as a matter of responsiveness

• If a respondent is a small business, the

small business must conduct outreach to

• ther small businesses!
• If a respondent is an existing joint venture

(JV), the JV must conduct outreach to small businesses that are not already a partner of the JV!

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Outreach Submittal Requirements

• One original
• One hard copy
• One electronic copy on a USB drive

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Questions Please submit your questions in writing on the forms provided

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Transparency Policy

City Code 43-36 All respondents and their representatives under penalty of disqualification will refrain from contacting anyone involved in this process other than the procurement officer.