RCS AVN16-103 Valet Parking Services at Phoenix Sky Harbor International Airport Prior to the start of the meeting, please submit your questions in writing on the forms provided at the front table 1
Overview • Key Dates: Q&A Deadlines Proposal Deadline • Scope Overview • Minimum Qualifications • Term • Limitation of Award • Response Guarantee • Delivery of Response 3
Overview (cont.) • Form of Response • Outreach Requirements • Response Criteria and Scoring • Questions and Answers • Transparency Policy 4
Questions & Answers (Q&A) • Written questions only – All answers published on the website • Written answers supersede verbal answers • Email alerts when Q&A available online 5
Q&A Deadlines • Submit questions by April 7, 2016 – 11:00 a.m., Phoenix local time – Email: busopps.aviation@phoenix.gov • Answers available by April 14, 2016 – https://www.phoenix.gov/solicitations/351 6
Scope Overview On-Site Valet Parking Services - Serves on-demand and reservation-based customers - Designated locations for drop-off and pick- up activity - Valet parking kiosks - Up to 200 vehicle storage spaces available on Airport *Ancillary Services - car wash services 8
Scope Overview (cont.) Off-Site Valet Parking Services - Serves reservation-based customers only - Designated location for drop-off and pick-up activity - Must park all vehicles off-Airport *Ancillary Services - car wash services 9
Minimum Qualifications Respondent 5 years’ experience providing valet parking services Minimum of 10,000 valet parking transactions per year • Single venue that is operated 365 days/year Must be in Good Standing 10
Minimum Qualifications General Manager - 5 years’ continuous experience managing and supervising day-to-day valet parking services • at site operated 365 days/year - Must be available on-call 24-hours per day - Must be able to be on site within 10 minutes 11
Term Initial Term – Two (2) years from date of Commencement of Valet Parking Services (or end of the “Implementation Period”, whichever occurs first) – Two (2), one-year options to extend 12
Limitation of Award • A maximum of one award will be issued per contract type: On-Site; Off-Site • A Respondent may only receive one contract award and must submit separate responses for each contract. 13
Limitation of Award (cont.) • No Respondent or an entity or person affiliated with the Respondent may submit more than one (1) response per Contract • If multiple Responses for any single Contract are received from a Respondent, all Responses for that Contract from that Respondent will be deemed non-responsive and rejected. 14
Response Guarantee Each Response must include a $10,000 Response Guarantee • Cashier’s check • Payable, without condition or restrictive endorsement, to the City Failure to include = rejected response 15
Delivery of Response For Each Contract: • 1 original response • 8 hard copies • 1 electronic-copy (native format) on USB Outreach Requirements • 1 original response • 1 hard copy • 1 electronic-copy (native format) on USB 16
Form of Response Tab 1 – General Information 1. Table of Contents 2. Response Guarantee 3. Affidavit (notarized) 4. Bank’s Letter of Commitment 5. Letter of Declaration 6. Preference Award Form 17
Form of Response (cont.) Tab 2 – Qualifications and Experience of General Manager 1. General Manager’s Resume 2. Minimum Qualifications Verification for General Manager Form 18
Form of Response (cont.) Tab 3 – Qualifications and Experience of Respondent 1. Executive Summary of Respondent’s Qualifications and Experience 2. Organizational Chart 3. Minimum Qualifications Verification Form 19
Form of Response (cont.) Tab 4 – Operations Plan 1. Service 2. Revenue Collection 3. Implementation 4. Staffing 5. License Auditing 6. Reporting 7. Manuals 20
Form of Response (cont.) Tab 5 – Customer Service Approach 1. Customer Service Philosophy and Programs 2. Customer Dispute Resolution process 3. Management of Customer Queues, Wait Time Intervals, Demand Fluctuations 4. Details of Web-Based and Mobile Application Reservations System with Illustrations 5. Americans with Disabilities Act and Customers with Special Needs program 21
Form of Response (cont.) Tab 6 – Financial and Fee Response 1. Financial Fee Offer Form 2. Proposed Customer Fee Form 3. Financial Pro Forma 22
Form of Response (cont.) Tab 7 – Marketing Plan 1. Identification of Markets 2. Discussion of Specific Strategies 3. Identification and Quantification of Market Demand 4. Use of Social Media and Web Presence 5. Proposed Promotions 23
Form of Response (cont.) Tab 8 – Innovation • Value-added services, including operational and/or technological processes and procedures • Enhance the valet customers’ experience • Enhance operations • Generate additional revenue and cost savings to the City 24
Outreach Requirements • All respondents must fulfill outreach requirements as a matter of responsiveness • If a respondent is a small business , the small business must conduct outreach to other small businesses ! • If a respondent is an existing joint venture (JV) , the JV must conduct outreach to small businesses that are not already a partner of the JV! 26
Outreach Submittal Requirements • One original • One hard copy • One electronic copy on a USB drive 29
Questions Please submit your questions in writing on the forms provided 32
Transparency Policy City Code 43-36 All respondents and their representatives under penalty of disqualification will refrain from contacting anyone involved in this process other than the procurement officer. 33
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