Quality Payments Made Simple Webinar: Wed 6 th June 2018, - - PowerPoint PPT Presentation

Presented by:

Nicola Feeney, Community Pharmacy Lancashire Louise Gatley, Bolton LPC Fin Mc Caul, Greater Manchester LPC Dipesh Raghwani, Greater Manchester LPC

Quality Payments Made Simple

Webinar: Wed 6th June 2018, 7.30pm-8.30pm

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Presented by:

Nicola Feeney, Community Pharmacy Lancashire Louise Gatley, Bolton LPC Fin Mc Caul, Greater Manchester LPC Dipesh Raghwani, Greater Manchester LPC

Quality Payments Made Simple

Webinar: Wed 6th June 2018, 7.30pm-8.30pm

Nicola Feeney, Community Pharmacy Lancashire

Presenters

Fin Mc Caul, Greater Manchester LPC Dipesh Raghwani, Greater Manchester LPC Louise Gatley, Bolton LPC

• Overview
• Key changes
• Lessons from last year
• Gateway criteria
• Quality criteria
• Support & resources
• Submitting your claim

What we’ll cover

NHS England guidance:

• Guidance for June 2018

declaration

• Gateway criteria
• Quality criteria

PharmOutcomes module

Key documents

https://www.england.nhs.uk/commissioning/primary-care/pharmacy/framework-1618/pqp/

Overview

Review date:

Fri 29th June

Points available:

100

Value:

£32-£64 per point

NHS BSA claims portal open 09.00 on Mon 11th June until 23.59 on Fri 13th July Quality Payments aren’t complicated! And they’re well worth your time…

NHSmail: Pharmacies now need shared NHSmail inbox. Personal accounts no

longer sufficient – you’ll FAIL the gateway criteria.

NHS Choices: Profiles must now include pharmacy bank holiday opening details. NHS 111 DoS: Profile must now include bank holiday opening. New processes for

updating profiles.

HLP level 1 & SCR: Time periods have changed. Check new requirements. Others: New reports/reviews required. E.g. you cannot use same CPPQ, safety

report, asthma review details as last year.

Key changes

NHS Choices: Not validating all 3 sections in time period. Not using correct wording. NHSmail: No evidence of application. (This time must be able to send & receive.) MUR/NMS: No evidence of offering the service. NHS 111 DoS: Not checking / validating correctly. Not using correct wording. Summary Care Record (SCR): Realising too late that use too low in Period 2 –

use calculator tool to check.

HLP Level 1: Not meeting criteria or not following correct process to demonstrate it.

Lessons from last year

Must meet all 4 gateway criteria in order to claim any Quality Payments:

• Provision of an advanced service (NMS/MUR/NUMSAS). Must have evidence
• Ongoing use of EPS
• NHS Choices profile up-to-date
• NHSmail access in pharmacy

Gateway criteria

There have been major changes to the NHS Choices & NHSmail requirements – don’t get tripped up.

• Must check & validate all 3 sections.
• Must now include bank holiday opening details.
• Process for DSPs has changed.

Checking & validating: Check all 3 sections between 00.00 on Mon 9th April and 23.59 on Fri 29th June. Bank holidays: Include all future checked/validated before May bank holidays, must have included

• them. If now, just include 27th Aug, 25th Dec, 26th Dec & 1st Jan.

Gateway criteria: NHS Choices

You must create a ‘Public holiday & other special day’ entry on your NHS Choices profile.

• NHS Choices user guide explains how (available on nhs.uk).

General information

• Use the NHS Choices Provider Information Management

System (PIMS) – user guide explains how.

• Must update opening hours, services you provide, facilities available.
• Opening hours: Only include core and supplementary.
• Lost password? Reset here.

NHS Choices: bricks-and-mortar pharmacies

If you don’t have access to your NHS Choices profile:

• Contact nhschoicesservicedesk@nhs.net to request access.
• Put ‘QPSAPPLICATION’ in subject header.
• Send the email from your NHSmail account, as this will speed up validation.
• Email your request by 21st June for guaranteed access by 23.59 on 29th June.
• Include the following information:

NHS Choices: bricks-and-mortar pharmacies

DSPs do not have access to edit their NHS Choices profiles. Instead, check your listing in the Internet Pharmacy section:

• Pharmacy name must be your trading name (not company name if different).
• Check your address, phone number & website URL are correct.
• Check EPS provision details are correct.
• Email nhschoicesservicedesk@nhs.net. Put QPSJUNEREVIEW and your ODS code in

the subject header (e.g. QPSJUNERWVIEW FAB01).

• If you don’t use that wording, you will FAIL validation & not be eligible for QP.
• Confirm whether your entry is correct or inform them of required corrections.
• You must email them by 23.59 on Fri 29th June.

Internet pharmacies are listed here: https://www.nhs.uk/Service-Search/pharmacies/internetpharmacies

NHS Choices: distance-selling pharmacies (DSPs)

If your DSP isn’t listed as an internet pharmacy of NHS Choices:

• Contact nhschoicesservicedesk@nhs.net.
• Put UNABLETOVERIFYPROFILE in the subject header.
• Include your:
• Pharmacy trading name
• ODS code
• Address
• Phone number
• Website URL
• EPS enabled – yes / no (indicate which)
• If you’ve been listed as a community pharmacy by mistake, include that information

as well so they can correct it.

NHS Choices: distance-selling pharmacies

Pharmacy staff must be able to send & receive NHSmail from premises shared NHSmail account on 29th June.

• Personal NHSmail access no longer counts.
• If you don’t have a shared NHSmail mailbox for your pharmacy branch, you will FAIL

and be unable to claim any Quality Payments.

• Shared mailboxes generally have the format:

nhspharmacy.location.pharmacynameODScode@nhs.net (Some old shared mailbox addresses may include the organisation that set it up.)

Gateway criteria: NHSmail

Meeting the criteria:

• Log into the NHSmail portal using your personal user account.
• Check the list of NHSmail shared mailboxes.
• Send an email from the shared mailbox to a linked personal account before 23.59
• n 29th June. Keep it as evidence.

If you don’t have a shared mailbox:

• Act now! Register for a new account at https://portal.nhs.net/Help/joiningnhsmail.
• You can request up to 3 linked personal accounts when you register. (Staff use these

to access shared mailbox.)

• If needed, you can request additional linked personal accounts by contacting

england.gmtop@nhs.net (Gtr Man) or england.lancsat-medical@nhs.net (Lancs)

Gateway criteria: NHSmail

Quality criteria

Quality criteria Points (value)

Written patient safety report 20 (£640-£1,280 Safeguarding Level 2 (80% registered staff) 10 (£320-£640) CPPQ survey results published 5 (£160-£320) Healthy Living Pharmacy Level 1 20 (£640-£1,280) Increase in Summary Care Record access (or >100 times in each period) 10 (£320-£640) NHS 111 Directory of Services (DoS) entry up to date 5 (£160-£320) Asthma review 20 (£640-£1,280) Dementia Friends (80% of all patient-facing staff) 10 (£320-£640)

20 points: £640-£1,280 Aim: Foster a culture of learning and continuous improvement in every pharmacy

with regard to patient safety and requires you to complete a written safety report

Requirements:

• The report must have been written/updated since 24th November 2017.
• It must be available on the premises (i.e. in branch) for inspection.
• It must include analysis of incidents and incident patterns (taken from an ongoing

log), evidence of sharing learning locally and nationally, and actions taken in response to national patient safety alerts.

Written patient safety report

How to meet it:

• Collate incidents and near misses from an ongoing log
• Analyse these and look for patterns
• Reflect on the learning from these
• Take actions to minimise future risk from repeated errors
• Share your learning (both locally and nationally)

Then document it in a written patient safety report. Include evidence of specific actions taken by the pharmacy in response to local errors and national patient safety alerts issued by the Central Alerting System (e.g. the recent valproate safety alert).

Patient safety report

Options for sharing locally:

• Meetings with GP practices and/or local pharmacies.
• LPC, LPN, LPF meetings.
• Newsletters or other written communications.

Patient safety report

Templates have been developed by PSNC for monthly and annual reports. These reports need to be retained at the pharmacy for monitoring purposes.

Patient safety report: Annual template

Patient safety report: Annual template

CPPE have a range of patient safety resources on a dedicated patient safety gateway page: www.cppe.ac.uk/gateway/patientsaf CPPE are also running a series of workshops following an anticoagulant case:

• 12/06/2018 at Treetops Hospice, Risley, Derbyshire
• 13/06/2018 at Cedar Court Hotel, Bradford
• 20/06/2018 at Mercure Leeds Parkway, Leeds
• 04/07/2018 at Preston Grasshoppers RFC, Fulwood, Preston
• 12/09/2018 at Friends Meeting House, Bolton
• 18/09/2018 at Briars Hall Hotel, Lathom nr Ormskirk
• 25/09/2018 at Alma Lodge Hotel, Stockport

All the workshops are available to book now at www.cppe.ac.uk. Contact CPPE if you need any further information.

Patient safety report: CPPE

NPA Chief Pharmacist Leyla Hannbeck is Medication Safety Officer (MSO) for all independent pharmacies in England with fewer than 50 branches. You do not need to be a NPA member to benefit from her advice & support.

Patient safety report: Independent pharmacies

As MSO, Layla’s responsibilities for supporting pharmacy businesses and superintendents include:

• Promoting the safe use of medicines across the pharmacies.
• Implementing local and national medication safety initiatives.
• Improving patient safety on a day-to-day basis.
• Submitting medication error reports.
• Improving reporting and learning from medication incidents.
• Responding to requests from the Patient Safety Domain in NHS England and

Medicines Healthcare product Regulatory Agency (MHRA) for further information about medication error incidents.

Patient safety report: Leyla’s role as MSO

• The online Patient Safety Incident Report enables independent community

pharmacies with fewer than 50 branches to report medication errors quickly and conveniently.

• Completed forms can be printed in the pharmacy or users can request that the form

is emailed to them.

• Keeping completed forms can help pharmacies to meet the record-keeping

standards for Principle 1 of the General Pharmaceutical Council (GPhC) inspection model and will help you meet the Patient Safety Report Criterion.

• Incidents reported using this form do not need to be separately reported via the

National Reporting and Learning System (NRLS); the NPA will anonymise the information and send it to NRLS.

Patient safety report: NPA incident reporting

The NPA have a number of resources on their website to support community pharmacy with patient safety. These include:

• The MSO Quarterly Update which provides information on common errors and

themes, top-tips for patient safety, guidance and checklists

• Best practice guides
• Checkers for Insulin & Inhalers
• Fact Sheets

Available at https://www.npa.co.uk/services-and-support/practical- support/medication-safety-officer/

Patient safety report: NPA resources

Safeguarding

10 points: £320-£640 Requirements:

• On 29th June, 80% registered pharmacy professionals working at the pharmacy

must have achieved Level 2 Safeguarding status for children and vulnerable adults in the last two years.

• i.e. training/assessment since 30th June 2016.
• 80% based on staff headcount, not whole-time equivalents. Includes locums.
• < 5 registered pharmacists/technicians? They all need Level 2 to achieve 80%.
• Pre-reg trainees not included but NHS England recommends they complete Level 2

anyway.

Safeguarding

Training & assessment

CPPE Level 2 Safeguarding Children & Vulnerable Adults

• Free and available online to all registered professionals
• Online module for those who need training:

https://www.cppe.ac.uk/programmes/l/safegrding-e-02

• E-assessment / re-assessment to get certificate:

https://www.cppe.ac.uk/programmes/l/safegrdingl2-a-02/

• Don’t leave it too late. Staff retaking assessment may not pass first time…

Safeguarding

Evidence

• Check now that 80% current registered pharmacy professionals have achieved Level

2 status since 30th June 2016.

• Get copies of their certificates & keep on file.
• Staff who don’t have a certificate but have completed training since 30th June 2016

can take CPPE e-assessment to get CPPE certificate.

• Keep a training log.

Community Pharmacy Patient Questionnaire (CPPQ)

5 points: £160-£320 Requirements:

• On 29th June, your CPPQ survey results from last 12 months must be publicly

available on:

• Bricks-and-mortar pharmacies: Your NHS Choices profile
• Distance-selling pharmacies: Your own website
• If you claimed this payment in Nov 2017, your CPPQ must be a new survey. You

can’t use the same survey (i.e. CPPQ survey report after 30th June 2017 if you did not claim this payment in November, and after 25th November 2017 if you did).

Community Pharmacy Patient Questionnaire (CPPQ)

Bricks-and-mortar: Uploading CPPQ to NHS Choices

• Full guidance here:

https://www.nhs.uk/aboutNHSChoices/professionals/ Documents/CPPQ%20documentation%20Quality%20P ayments%20Scheme%202018.pdf

Community Pharmacy Patient Questionnaire (CPPQ)

Uploading CPPQ to NHS Choices

Community Pharmacy Patient Questionnaire (CPPQ)

Uploading CPPQ to NHS Choices

• Create a news story on your NHS Choices profile.
• Put Community Pharmacy Patient Questionnaire as your Title.
• Copy & paste the specified wording into the Description Text box.
• Save your CPPQ survey report (which analyses your results) as a PDF called CPPQ.
• Upload the CPPQ PDF to NHS Choices, using Pharmacy Patient Questionnaire as

your Document Title.

• Put 1 in the Display Order field.

Community Pharmacy Patient Questionnaire (CPPQ)

Tips for uploading CPPQ to NHS Choices

• Use the exact wording provided & follow the process precisely.
• Check your NHS profile 12 hours later to make sure it has uploaded properly. Don’t

leave this job until 29th June.

• Add your bank holiday details and check/validate NHS Choices profile at same time.
• Take screenshots of your NHS Choices profile as proof it was uploaded and visible
• n 29th June.

Community Pharmacy Patient Questionnaire (CPPQ)

Distance-selling pharmacies: Uploading CPPQ to your website

• Upload PDF of your CPPQ report to your website (as listed on NHS Choices entry).
• Email nhschoicesservicedesk@nhs.net:
• Put CPPQJUNE and your ODS code in email subject (e.g. CPPQJUNE FAB01)
• If you don’t use that wording, you will fail validation and will not be eligible.
• Keep a copy of your sent email as evidence.

Healthy Living Pharmacy (HLP) Level 1

20 points: £640-£1,280 Requirements:

• Must have attained Healthy Living Pharmacy Level 1 status on 29th June.
• Key changes to how you must demonstrate this.
• This will affect pharmacies registered in local schemes (e.g. Bolton / Wigan /

Stockport) before 30th June 2016.

• Check the new requirements carefully so you don’t miss out.
• Start now – don’t leave it too late.

Healthy Living Pharmacy (HLP) Level 1

Date achieved HLP Level 1 Evidence required Before 30th June 2016

• Complete self-assessment & keep in pharmacy
• Signed & dated documentation showing when you

achieved HLP Level 1 30th June 2016 – 29th June 2018 through local (not GM- wide) scheme

• Signed & dated documentation showing local

accreditation as HLP Level 1 30th June 2016 – 29th June 2018 through GM / national scheme

• You must appear on the RSPH database of HLP1

pharmacies on 29th June.

• Registration can take at least 10 working days to go

live.

• Don’t leave this too late!

Healthy Living Pharmacy (HLP) Level 1

How to achieve HLP Level 1

• At least 1 pharmacist has completed HLP Leadership training.
• At least 1 whole-time-equivalent pharmacy staff member has completed Level 2

RSPH-accredited Health Champion training.

• Complete the RSPH registration process to show you meet the HLP Level 1

requirements set out by Public Health England (https://www.gov.uk/government/publications/healthy-living-pharmacy-level-1-quality-criteria) *LPCs have provided training. Other providers include CPPE, Buttercups etc.

Healthy Living Pharmacy (HLP) Level 1

Registering on RSPH website (most pharmacies)

• Register here at least 10 working days before 29th June (e.g. by 14th June):

https://www.rsph.org.uk/our-services/registration-healthy-living-pharmacies- level1/register/north-west-d-k.html

• Keep proof you submitted your registration by 15th June at the latest.
• Check you appear on the register.

Self-assessment for local scheme pre-30th June 2016

• Complete this form to demonstrate you meet the HLP requirements set out by

Public Health England: http://psnc.org.uk/wp- content/uploads/2013/08/Assessment-of-compliance-Word.docx

• Keep a copy in your pharmacy.

Summary Care Record (SCR)

10 points: £320-£640 Requirements:

• Must have increased pharmacy use of Summary Care Record in Period 2 compared

with Period 1, OR

• Must have used SCR at least 100 times in each period.
• Time periods have changed since November 2017:

Period 2: Mon 4th December 2017 to Sun 1st July 2018 (i.e. Sunday after 29th June) Period 1: Mon 1st May 2017 to Sun 26th November 2017

Summary Care Record (SCR)

Tips on achieving SCR criteria

• Period 2 ends after 29th June 2017. Final SCR usage will be available on calculator

from 10am on Thursday 5th July.

• Use the SCR calculator now to check you’re on track. (Google SCR usage calculator.)
• Calculator is updated every Thursday with SCR access up to previous Sunday.
• Make sure your team know how/when to use SCR in patient care.

Top tip:

Don’t submit your Quality Payments claim until after 10am on Thu 5th July if you want to include your SCR access from 29th June to 1st July.

Summary Care Record (SCR)

Summary Care Record (SCR) access

If you are new to SCR, it’s easy to get started

• Appoint at least one SCR Governance Person (SGP). Make sure they complete online

SGP training and apply for the SGP role to be added to their smartcard.

• Develop SOPs (There is a template SCR SOP here.)
• Complete the Acceptable Use Agreement.
• Make sure all staff who need SCR access complete online CPPE e-learning and

assessment and apply for SCR access to be added to their smartcard.

• Check everyone’s smartcards work.
• Go to the SCR spine portal. Check you have access using test NHS patient numbers

(see further guidance here).

• SGPs should then monitor SCR usage in line with their role.

Summary Care Record (SCR) access

Smartcard access & support

Greater Manchester: royblair@nhs.net, 0161 212 5025 or 07887 210625 Lancashire: mlcsu.servicedesk@nhs.net, 01254 226900

Help using Summary Care Record

Contact scrpharmacy@nhs.net or 0300 303 5678.

NHS 111 Directory of Service (DoS)

5 points: £160-£320 Requirements:

• Must have up-to-date profile(s) in NHS 111 Directory of Services (DoS) on 29th June.
• Bank holiday opening hours now required.
• You may have several entries, depending on where you are & which services you

provide, e.g.

• Pharmacist service
• Extended hours
• NUMSAS.
• You must check and validate all your service entries between 10am on Tue 8th May

2018 and 23.59 on Fri 29th June 2018.

NHS 111 Directory of Service (DoS)

Check the DoS Profile Updater User Guide for full details: https://dos- profile.service.nhs.uk /guidance

NHS 111 Directory of Service (DoS)

Checking, correcting & validating your entry

• You will need an NHSmail account to do this.
• Use DoS Profile Updater (https://dos-profile.service.nhs.uk/#/index) and user guide

(https://dos-profile.service.nhs.uk/guidance).

• Enter any corrections or missing information (e.g. bank holiday opening).
• Do this for all your service entries.
• Do a final review and click Submit. You must Submit even if all entries are correct
• r you will fail validation.
• If you have missing service profiles: Complete the ‘Missing service report’ in the

DoS Profile Updater to notify NHS Digital.

NHS 111 Directory of Service (DoS)

Evidence

• You will receive an email confirming your submission.
• Add noreply@dos-profile.service.nhs.uk to your email ‘safe senders’ list so it

doesn’t go into spam.

• Keep the confirmation email as evidence you have validated your DoS entry.
• If you don’t receive a confirmation email within two hours of submission, contact

exeter.helpdesk@nhs.net.

Help & support

• Contact exeter.helpdesk@nhs.net or 0300 303 4034 if you need advice or have any

problems with the DoS Profile Updater.

Asthma referrals

20 points: £640-£1,280 Aim: Contribute to reducing preventable deaths from asthma. Contractors should

routinely carry out surveillance of patients’ use of inhalers, ensuring patients are given appropriate advice and referred for an asthma review when this is indicated.

Requirements:

• Identify patients who have been diagnosed with asthma and prescribed more than

6 short-acting bronchodilators in the last 6 months without a corticosteroid inhaler.

• These patients are likely to require urgent assessment of their asthma.
• They may also benefit from an inhaler technique check and MUR to help them
• ptimise use of their medicines and management of their condition.

Asthma referrals

Referrals

If you do MURs & inhaler technique checks, make sure you note them in the referral to the GP practice so they know the pharmacy has already taken positive steps to address the patient’s identified issues with asthma management.

Processes

• It is up to contractors how they choose to engage and implement regular

surveillance of patients’ use of inhalers.

• As a minimum, historical dispensing of SABA and steroid inhalers for patients should

be assessed every time a SABA inhaler prescription is presented for dispensing for asthma treatment, without a steroid inhaler prescription at the same time.

• These tasks could be undertaken by any appropriately-trained staff within the

pharmacy team.

Asthma referrals

Surveillance could include a combination of one or more of the following:

• Monitoring the number of SABA inhalers dispensed in a rolling 6-month period

through the pharmacy patient medication records (PMR) or through routine or

• pportunistic access to SCR.
• Monitoring patient emergency supply requests for SABA inhalers.
• Monitoring out-of-hours or urgent prescriptions for SABA inhalers.
• Monitoring emergency supply requests through NUMSAS.
• Monitoring repeat prescription requests for SABA inhalers.
• Monitoring the number of SABA inhaler dispensed as part of an MUR or NMS.
• Monitoring non-collection of prescriptions for steroid inhalers.

Asthma referrals

Where no patients are identified for referral, you will still be eligible for payment as long as:

• You can evidence you have been working to identify suitable patients and have a

process in place for referral should you identify someone.

PSNC support

• Further guidance is available in PSNC Briefing 020/18: Quality Payments – referrals

for asthma reviews (April 2018).

• The PSNC website has a suggested process for pharmacy teams to follow to

incorporate this QP into their daily practice:

• Asthma referrals – Suggested process (Word)
• Asthma referrals – Suggested process (PDF)

Asthma referrals

CPPE support:

CPPE have developed an e-learning module and assessment to support patient with their inhaler technique. On completion of the module you should be able to:

• Discuss potential implications of poor inhaler technique.
• Understand your role as a healthcare professional in optimising inhaled medication.
• Describe the different types of inhaler devices and their instructions for use.
• Describe how the aerosol is made in each type of device.
• Describe how inspiratory flow can affect drug delivery for different inhalers.
• Describe the breathing technique required to achieve the optimum inspiratory flow

for each device.

Asthma referrals

PharmOutcomes

The PharmOutcomes asthma referrals tool allows you to record patient details for those who have consented to be referred to their GP practice for asthma review due to having been dispensed >6 SABA in last 6 months with no corticosteroid inhaler. When this data is saved on PharmOutcomes, a referral will automatically be sent to the patient’s GP practice (if a secure email address is held for that GP practice on PharmOutcomes). If an email address is not held for a GP practice, you will be alerted to send the referral securely by other means. Once you have logged into PharmOutcomes, the tool can be accessed by clicking on the ‘Services’ tab on the PharmOutcomes homepage.

Dementia Friends

10 points: £320-£640 Requirements:

• 80% patient-facing pharmacy staff are Dementia Friends.
• Headcount, not whole-time equivalents, incl locums and delivery drivers.
• If you have < 5 staff, they must all be Dementia Friends to achieve 80%.
• Make sure you still qualify if you’ve had staff turnover.

Evidence

• Keep a record of who is a Dementia Friend and when they became one. You can use

this PSNC template.

• The easiest way is to register your pharmacy as an ‘Organisation’ on the Dementia

Friends website, and get staff to register through your pharmacy.

Dementia Friends

The easiest way is to register your pharmacy on the Dementia Friends website.

• Register here and you’ll be emailed a code to access a Dementia Friends dashboard

for your pharmacy. You can use this dashboard to manage staff registrations.

• Staff and locums can register themselves (or you can register them) by clicking here.

Enter the pharmacy’s Dementia Friends code, number of people watching the videos, and the pharmacy postcode. Each person needs to watch the introductory film and at least one of the other films.

• To order Dementia Badges for your staff, email

programmepartnerships@alzheimers.org.uk with your pharmacy’s Dementia Friends code, number of staff who need badges, and the postal address. Keep a copy of the email as evidence.

Dementia Friends

Alternative ways of becoming Dementia Friends:

Attend a face-to-face Dementia Friends session Many provide certificates of attendance and it’s a good idea to attend one even if you’ve already registered online, as you’ll get a much deeper understanding. You can find details of local sessions here. Register as an individual Click here, enter your details and then watch the short film. You’ll then receive a Dementia Friends pack and badge in the post. Locums can register this way if they can’t do so through a pharmacy.

• .

• Claim via NHS BSA portal.
• Start early & save drafts as you go.
• You can only submit one claim. No edits/corrections allowed afterwards.
• Keep email confirmation of submission – contact

nhsbsa.qualitypaymentscheme@nhs.net if you don’t receive it.

Submitting your claim

NHS BSA claims portal opens: 09.00 on Mon 11th June It closes: 23.59 on Fri 13th July Check your final draft carefully before submission. You can only submit one claim and won’t be able to edit/correct it. Validation checks may be carried out by NHS England.

Greater Manchester LPC:

• Quality Payments section of our website (incl downloadable PDFs) (incl PDF guides)
• Contact: emer.scott@gmlpc.org.uk, enquiries@gmlpc.org.uk, 0161 228 6163

Bolton LPC:

• Contact: louise.gatley.boltonlpc@gmail.com, 01204 840366, 07515 285178
• See our newsletters and emails.

Community Pharmacy Lancashire:

• Contact: office@pharmacylancashire.org, 01772 861818

NHS England: Full guidance PSNC: Quality Payments webpages

Further support

Your Questions

Quality Payments Made Simple

NMS: A Must-Do for Everyone

• Thu 7th June: Elm Bank Masonic Hall, Eccles (registration & buffet 6.15pm, training

7pm-9pm). Book https://www.eventbrite.co.uk/e/nms-a-must-do-for-everyone- salford-location-tickets-45766515881

• Wed 13th June: Red Hall Hotel, Bury (registration & buffet 6.15pm, training 7pm-

9pm). Book https://www.eventbrite.co.uk/e/nms-a-must-do-for-everyone-bury- location-tickets-45767429614 Greater Manchester Pharmacy LPN conference & awards

• Sat 23rd June: Details at https://www.eventbrite.co.uk/e/gmhscp-celebrating-

pharmacys-contribution-to-greater-manchester-tickets-43128472422

Dates for your diary in Greater Manchester

Community Pharmacy Lancashire events

Community Pharmacy Lancashire distributes a weekly bulletin via email which publicises all our training events. To sign up to the bulletin and view past editions, please visit https://pharmacylancashire.org/

Dates for your diary in Lancashire

Thank-you for joining us. This webinar & slides will be available on demand at:

https://goto.webcasts.com/viewer/event.jsp?ei=1192921&tp_key=72fdd6f03b Contact your local LPC with queries or for support: Bolton – louise.gatley.boltonlpc@gmail.com, 01204 840366, 07515 285178 Greater Manchester – enquiries@gmlpc.org.uk, 0161 228 6163, emer.scott@gmlpc.org.uk Lancashire – office@pharmacylancashire.org, 01772 861818

Quality Payments Made Simple