SLIDE 1
The Problem The Problem
Photo by Oote Boe
Usability Studies Made Simple Usability Studies Made Simple Marla - - PowerPoint PPT Presentation
Usability Studies Made Simple Usability Studies Made Simple Marla - - PowerPoint PPT Presentation
Usability Studies Made Simple Usability Studies Made Simple Marla Lobley The Problem The Problem Photo by Oote Boe The Cost The Cost The Plan The Plan Simple Usability Studies Simple Usability Studies Test with 3 Test with 3 -5
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SLIDE 3
The Cost The Cost
SLIDE 4
The Plan The Plan
- Test with 3
Test with 3 -5 users 5 users
- Test early & often
Test early & often
- Tweak, don’t redesign
Tweak, don’t redesign
- Share results
Share results
“Why you only need to test with 5 users”, Nielsen Norman Group “Why you only need to test with 5 users”, Nielsen Norman Group Do Do-It It-Yourself Usability Testing with Steve Krug Yourself Usability Testing with Steve Krug (his 6 Maxims start around 42:00 min.) (his 6 Maxims start around 42:00 min.)
Simple Usability Studies Simple Usability Studies
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Possibilities Possibilities
What can be studied What can be studied
- Website
Website
- Catalog/Discovery service
Catalog/Discovery service
- Instruction sessions
Instruction sessions
- Library space
Library space
- Services
Services
- Customer service
Customer service
- Signage
Signage
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Possibilities Possibilities
Methods of study Methods of study
- Scenario testing
Scenario testing
- Observation
Observation
- Surveys
Surveys
- Heuristics
Heuristics
- Existing data
Existing data
- Accessibility
Accessibility
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Scenario Testing Scenario Testing
- First click testing
First click testing
- Think
Think -aloud aloud
- Secret shoppers
Secret shoppers
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Observation Observation
- Behavioral
Behavioral
- Data based
Data based
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Surveys Surveys
- Traditional
Traditional ○ Users Users ○ Staff Staff
- Non
Non-traditional traditional ○ Whiteboards Whiteboards ○ Campus events Campus events ○ Social media Social media
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Heuristics Heuristics
Heuristics Heuristics
- Homemade
Homemade
- Already created
Already created
Library Service Design Mindset, Library of the Future, ALA Library Service Design Mindset, Library of the Future, ALA
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Existing Data Existing Data
- Google Analytics
Google Analytics
- Commonly asked
Commonly asked reference questions reference questions
- COUNTER reports
COUNTER reports
- Compare data across
Compare data across departments departments
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Accessibility Accessibility
- WebAIM WAVE tool
WebAIM WAVE tool
- Tab through a website
Tab through a website
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Discussion Discussion
- What makes user studies a priority for you?
What makes user studies a priority for you?
- What makes something a priority to study?
What makes something a priority to study?
- What makes one method of study “better” than another?
What makes one method of study “better” than another?
- When is striving for perfection the best course of action?
When is striving for perfection the best course of action?
SLIDE 14
Lessons Learned Lessons Learned
- Resist the temptation to redesign
Resist the temptation to redesign
- Not all studies will go as planned
Not all studies will go as planned
- Pilot test
Pilot test
SLIDE 15
A Special Thank You A Special Thank You
CJ Taylor CJ Taylor
- cjtaylor.myportfolio.com
- c.taylor1996@outlook.com
c.taylor1996@outlook.com
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