QUALITY DASHBOARD Data Hierarchy A QUALITY INITIATIVE IN HEALTHCARE - - PDF document

4/8/2011 1

QUALITY DASHBOARD

A QUALITY INITIATIVE IN HEALTHCARE HEALTHCARE

• Dr. Sanjeev Singh

Medical Supdt Amrita Institute of Medical Sciences Kochi

Data Hierarchy Strategy Data Aggregation and Analysis

Traditional Scorecard / Dashboard

Strategic Vision?

Our reason for being... What success will look like...

Why?

What are we trying to communicate, to Mission Vision whom, and why?

How?

How do we actualize and action it?

Things we value for their

• wn sake...

What is our “one-liner”? Values

4/8/2011 2

Strategic Planning Process The Measures

Hard and Soft Leading and Lagging

A simple balanced view of the

• rganization’s

progress

Strategic Alignment

p g towards its

• bjectives

“If you can’t measure it, you can’t manage it”

Kaplan and Norton 1996

Leading and Lagging Indicators

Lagging Hard Objective Leading Soft Subjective Outcome Control Stability Tactical Bottom up measures j Learning and Growth Leadership Change Strategic Top down measures

Quality Dashboard Planning Process

Vision Mission Objectives

What are the steps we will be taking to achieve

• ur vision of

the future?

Measures Targets Progress

What will progress towards out vision

• f the future look like?

Quality Dashboard Measuring for Excellence

Excellence in Healthcare is achieved by: Focus on Customer and Community D i b E l Driven by Employees Leadership in technology Practice of world class Safety Inspired by Innovation Organizational Growth

4/8/2011 3

Six perspectives The six perspectives Measures linked to perspectives List of Measures by Perspective List of Measures by Perspective List of Measures by Perspective

4/8/2011 4

Traffic Light Format Determining Measures

Measure causes, not effects Look for trends, patterns and structures, not events Introduce new measures each time you y introduce new goals! The measurements must reflect the strategy! Develop composite measures if necessary

Implementation Process

Initiation Design Level 0 Scorecard Design Unit Scorecards Decide on Targets Design and Construct C ll ti d R ti S t Collection and Reporting System Integrate into Strategic Planning Process Communication & Training Complete full implementation

2m

2y

The Strategic Planning Cycle

Decide on a what you

want your organization to be

Convert that vision into

measurable objectives and targets

Evaluate performance and

take corrective actions

Implement it effectively

and efficiently

Craft a strategy to achieve

the desired results and targets

Performance Management

Strategic Plan Balanced Scorecard Achieve Objectives

Performance Management

Best Practice Quality Dashboard

Kill Flawed Metrics M F tl Measure Frequently Keep It Simple Get on With It

4/8/2011 5

Evolution of Quality Dashboard

Thank you

sanjeevksingh@aims amrita edu sanjeevksingh@aims.amrita.edu