Q1 2019 REVENUE (January 1, 2019 March 31, 2019 ) Conference Call - - PowerPoint PPT Presentation

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Q1 2019 REVENUE (January 1, 2019 March 31, 2019 ) Conference Call - - PowerPoint PPT Presentation

Q1 2019 REVENUE (January 1, 2019 March 31, 2019 ) Conference Call April 24, 2019 DISCLAIMER All forward-looking statements reflect Teleperformance managements present expectations of future events and are subject to a number of factors


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SLIDE 1

Q1 2019 REVENUE

(January 1, 2019 – March 31, 2019)

Conference Call April 24, 2019

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SLIDE 2

All forward-looking statements reflect Teleperformance management’s present expectations of future events and are subject to a number of factors and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. For a detailed description of these factors and uncertainties, please refer to the “Risk Factors” section

  • f
  • ur

Registration Document, available at www.teleperformance.com. Teleperformance undertakes no obligation to publicly update or revise any of these forward-looking statements.

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DISCLAIMER

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SLIDE 3

Q1 2019 REVENUE

STRONG GROWTH IN REVENUE

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▪ Continued strong momentum: like-for-like revenue growth of + 9.9%

* At constant exchange rates and scope of consolidation

Like-for-like* Reported

€/$ exchange rate (3 months average) €1 = US$1.14 €1 = US$1.24

Revenue 1,271 1,026 + 9.9% + 23.9% Q1 2019 Q1 2018 Change

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SLIDE 4

Q1 2019 REVENUE

REVENUE GROWTH ANALYSIS

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▪ Q1 revenue growth: + 23.9% as reported and + 9.9% like-for-like ▪ Change in scope related to ex-Intelenet activities consolidation since October 1, 2018 ▪ Positive foreign exchange impact mainly coming from the rise of the US dollar against the euro

+ 9.9% lfl € M

1,026 1,056 1,271 + 30 + 105 + 110

Q1 2018 Currency effect Q1 2018 at constant exchange rates Like-for-like growth Change in scope Q1 2019

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SLIDE 5

NEW PRESENTATION BY REGION

BRIDGE BETWEEN THE FORMER AND CURRENT BUSINESS REPORTING PRESENTATION

5 Former presentation by activity Entities deleted (-)

  • vs. former presentation

Entities added (+)

  • vs. former presentation

New presentation by activity CORE SERVICES CORE SERVICES & D.I.B.S. English World & Asia‑Pacific TP India INTELENET Philippines English World & Asia-Pacific INTELENET USA INTELENET UK Ibero-LATAM INTELENET Guatemala Ibero-LATAM Continental Europe & MEA INTELENET Poland Continental Europe & MEA INTELENET INTELENET Philippines TP India India & Middle East INTELENET USA PRAXIDIA* INTELENET UK INTELENET Guatemala INTELENET Poland SPECIALIZED SERVICES PRAXIDIA* SPECIALIZED SERVICES

* Praxidia has been grouped with Intelenet’s Knowledge Services operations, based in India

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SLIDE 6

Q1 2019 REVENUE

REVENUE BY ACTIVITY

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▪ Continued strong growth in core services activities ▪ … also enhanced by Digital Integrated Business Services (D.I.B.S.) solutions ▪ A return to sustained growth for LanguageLine Solutions in specialized services

** Ex-Intelenet activities in Middle East

Like-for-like Reported CORE SERVICES & D.I.B.S.* 1,105 877 + 11.1% + 26.0%

  • English-speaking market & Asia-Pacific

400 349 + 2.8% + 14.5%

  • Ibero-LATAM

316 275 + 16.1% + 14.8%

  • Continental Europe & MEA

263 229 + 15.1% + 14.6%

  • India & Middle-East**

126 23 + 42.5% ns SPECIALIZED SERVICES 166 149 + 3.7% + 11.1% TOTAL* 1,271 1,026 + 9.9% + 23.9% * o/w D.I.B.S. 235 N/A N/A N/A

Revenue (€ M) Change (%) Q1 2019 Q1 2018

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SLIDE 7

Q1 2019 REVENUE

CORE SERVICES & D.I.B.S. – EWAP REVENUE GROWTH ANALYSIS

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  • Confirmation of the recovery in the North American domestic

and offshore markets since the second half of 2018

  • Continued successful diversification of client portfolio in the

region in terms

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verticals: e-tailing, healthcare, transportation services and fast-moving consumer goods are the most dynamic verticals

  • In Asia, growth was primarily driven by Malaysia, notably with

the rapid development of the multilingual hub in Penang

  • Decline in business in the United Kingdom, in an uncertain

economic environment caused by Brexit

  • Including TP India (former presentation), like-for-like revenue

growth would have been + 5.3%

Q1 2019 vs. Q1 2018 (€ M)

+ 2.8% lfl

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SLIDE 8

275 316

Q1 2018 Q1 2019

Q1 2019 REVENUE

CORE SERVICES & D.I.B.S. – IBERICO-LATAM REVENUE GROWTH ANALYSIS

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  • Portugal remains an important source of growth, driven by

the rapid expansion of multilingual hubs

  • Growth in nearshore, pan-American solutions in Mexico and

Colombia in numerous industries, including financial services and travel agencies in Mexico and transportation in Colombia

  • Buoyant

domestic markets in Mexico, Colombia and Argentina

  • Pick-up in Brazil, amid an economic and geopolitical

environment that seems to have stabilized

Q1 2019 vs. Q1 2018 (€ M)

+ 16.1% lfl

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SLIDE 9

229 263

Q1 2018 Q1 2019

Q1 2019 REVENUE

CORE SERVICES & D.I.B.S. – CEMEA REVENUE GROWTH ANALYSIS

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  • Strong growth driven once again by a very solid sales

performance among multinational clients and fast-growing local market leaders

  • Further sharp increase in revenue in Eastern Europe (Russia,

Romania and Poland), where new facilities were opened in 2018

  • Business in Turkey is expanding very rapidly
  • Good performance in France, thanks to the ongoing ramp-up
  • f new contracts, primarily in the energy and utilities

segments

Q1 2019 vs. Q1 2018 (€ M)

+ 15.1% lfl

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SLIDE 10

Q1 2019 REVENUE

CORE SERVICES & D.I.B.S. – INDIA & MIDDLE-EAST REVENUE GROWTH ANALYSIS

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  • Fast-paced expansion of operations in India (TP India)
  • Satisfactory growth in Praxidia’s consulting business
  • Strong growth of ex-Intelenet activities on a pro forma

basis*, both in the Indian domestic market and in offshore

  • perations

Q1 2019 vs. Q1 2018 (€ M)

+ 42.5% lfl * Not included in the like-for-like growth of the region

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SLIDE 11

Q1 2019 REVENUE

SPECIALIZED SERVICES – REVENUE GROWTH ANALYSIS

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  • Main growth driver for Specialized Services is LanguageLine

Solutions business, which returned to normal growth after a more mixed performance in 2018

  • Modest growth of TLScontact primarily due to the negative

impact of a change Q3 2018 in the method for invoicing the volumes on behalf of UKVI

  • Revenue from debt collection operations in the US is down y/y

Q1 2019 vs. Q1 2018 (€ M)

+ 3.7% lfl

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SLIDE 12

2019 OUTLOOK

FULL-YEAR TARGETS CONFIRMED

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▪ Like-for-like revenue growth of at least + 7.0% ▪ An increase of + 20 basis points in the EBITA margin before non-recurring items ▪ Continued strong net free cash flow

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APPENDIX

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Q1 2019 REVENUE

28TH STRAIGHT QUARTER OF LIKE-FOR-LIKE GROWTH OF AT LEAST + 5%

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Average quarterly like-for-like growth: + 8%

+ 2% + 5% + 13% + 9% + 12% + 6% + 8% + 7% + 9% + 12% + 13% + 7% + 10% + 6% + 7% + 7% + 6% + 8% + 10% + 6% + 12% + 8% + 7% + 9% + 7% 10% 8% 11% 10%

0% 2% 4% 6% 8% 10% 12% 14% Q1 12 Q2 12 Q3 12 Q4 12 Q1 13 Q2 13 Q3 13 Q4 13 Q1 14 Q2 14 Q3 14 Q4 14 Q1 15 Q2 15 Q3 15 Q4 15 Q1 16 Q2 16 Q3 16 Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 Q1 18 Q2 18 Q3 18 Q4 18 Q1 19

Estimated average annual market growth: + 5%*

Quarterly like-for-like growth (vs same period of prior year) since January 2012

* Source: Frost & Sullivan

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SLIDE 15

NEW PRESENTATION BY REGION

RESTATED BREAKDOWN OF 2018 REVENUE BY QUARTER AND ACTIVITY

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Q1 2018 Q2 2018 Q3 2018 Q4 2018 FY 2018 Revenue (€M) CORE SERVICES & D.I.B.S.* 854 858 892 1,014 3,618

  • English World & Asia-Pacific

349 345 369 434 1,498

  • Ibero-LATAM

275 288 285 309 1,157

  • Continental Europe & MEA (CEMEA)

229 225 237 272 963

  • India & Middle East**

23 26 27 121 197 SPECIALIZED SERVICES 149 160 157 160 626 TOTAL* 1,026 1,044 1,076 1,295 4,441 * o/w D.I.B.S. N/A N/A N/A N/A N/A

** ex-Intelenet activities in Middle East

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ALTERNATIVE PERFORMANCE MEASURES

Change in like-for-like revenue: Change in revenue at constant exchange rates and scope of consolidation = (current-year revenue – last-year revenue at current-year rates - revenue from acquisitions at current-year rates) / last-year revenue at current-year rates. EBITDA before non-recurring items (Earnings before Interest, Taxes, Depreciation and Amortization): Operating profit before depreciation and amortization, amortization of intangible assets acquired as part of a business combination, goodwill impairment charges and non-recurring items. EBITA before non-recurring items (Earnings before Interest, Taxes and Amortization): Operating profit before amortization of intangible assets acquired as part of a business combination, goodwill impairment charges and non-recurring items. Non-recurring items: Principally comprises restructuring costs, incentive share award plan expense, costs of closure of subsidiary companies, transaction costs for the acquisition of companies, and all other expenses that are unusual by reason of their nature or amount. Net free cash flow: Cash flow generated by the business - acquisitions of intangible assets and property, plant and equipment net of disposals - financial income/expenses. Net debt: Current and non-current financial liabilities - cash and cash equivalents. Diluted earnings per share (net profit attributable to shareholders divided by the number of diluted shares and adjusted): Diluted earnings per share is determined by adjusting the net profit attributable to ordinary shareholders and the weighted average number of

  • rdinary shares outstanding by the effects of all potentially diluting ordinary shares. These include convertible bonds, stock options and incentive

share awards granted to employees when the required performance conditions have been met at the end of the financial year.

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