Q1 2019 REVENUE
(January 1, 2019 – March 31, 2019)
Conference Call April 24, 2019
Q1 2019 REVENUE (January 1, 2019 March 31, 2019 ) Conference Call - - PowerPoint PPT Presentation
Q1 2019 REVENUE (January 1, 2019 March 31, 2019 ) Conference Call April 24, 2019 DISCLAIMER All forward-looking statements reflect Teleperformance managements present expectations of future events and are subject to a number of factors
(January 1, 2019 – March 31, 2019)
Conference Call April 24, 2019
All forward-looking statements reflect Teleperformance management’s present expectations of future events and are subject to a number of factors and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. For a detailed description of these factors and uncertainties, please refer to the “Risk Factors” section
Registration Document, available at www.teleperformance.com. Teleperformance undertakes no obligation to publicly update or revise any of these forward-looking statements.
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DISCLAIMER
Q1 2019 REVENUE
STRONG GROWTH IN REVENUE
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▪ Continued strong momentum: like-for-like revenue growth of + 9.9%
* At constant exchange rates and scope of consolidation
Like-for-like* Reported
€/$ exchange rate (3 months average) €1 = US$1.14 €1 = US$1.24
Revenue 1,271 1,026 + 9.9% + 23.9% Q1 2019 Q1 2018 Change
Q1 2019 REVENUE
REVENUE GROWTH ANALYSIS
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▪ Q1 revenue growth: + 23.9% as reported and + 9.9% like-for-like ▪ Change in scope related to ex-Intelenet activities consolidation since October 1, 2018 ▪ Positive foreign exchange impact mainly coming from the rise of the US dollar against the euro
+ 9.9% lfl € M
1,026 1,056 1,271 + 30 + 105 + 110
Q1 2018 Currency effect Q1 2018 at constant exchange rates Like-for-like growth Change in scope Q1 2019
NEW PRESENTATION BY REGION
BRIDGE BETWEEN THE FORMER AND CURRENT BUSINESS REPORTING PRESENTATION
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Entities added (+)
New presentation by activity CORE SERVICES CORE SERVICES & D.I.B.S. English World & Asia‑Pacific TP India INTELENET Philippines English World & Asia-Pacific INTELENET USA INTELENET UK Ibero-LATAM INTELENET Guatemala Ibero-LATAM Continental Europe & MEA INTELENET Poland Continental Europe & MEA INTELENET INTELENET Philippines TP India India & Middle East INTELENET USA PRAXIDIA* INTELENET UK INTELENET Guatemala INTELENET Poland SPECIALIZED SERVICES PRAXIDIA* SPECIALIZED SERVICES
* Praxidia has been grouped with Intelenet’s Knowledge Services operations, based in India
Q1 2019 REVENUE
REVENUE BY ACTIVITY
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▪ Continued strong growth in core services activities ▪ … also enhanced by Digital Integrated Business Services (D.I.B.S.) solutions ▪ A return to sustained growth for LanguageLine Solutions in specialized services
** Ex-Intelenet activities in Middle East
Like-for-like Reported CORE SERVICES & D.I.B.S.* 1,105 877 + 11.1% + 26.0%
400 349 + 2.8% + 14.5%
316 275 + 16.1% + 14.8%
263 229 + 15.1% + 14.6%
126 23 + 42.5% ns SPECIALIZED SERVICES 166 149 + 3.7% + 11.1% TOTAL* 1,271 1,026 + 9.9% + 23.9% * o/w D.I.B.S. 235 N/A N/A N/A
Revenue (€ M) Change (%) Q1 2019 Q1 2018
Q1 2019 REVENUE
CORE SERVICES & D.I.B.S. – EWAP REVENUE GROWTH ANALYSIS
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and offshore markets since the second half of 2018
region in terms
verticals: e-tailing, healthcare, transportation services and fast-moving consumer goods are the most dynamic verticals
the rapid development of the multilingual hub in Penang
economic environment caused by Brexit
growth would have been + 5.3%
Q1 2019 vs. Q1 2018 (€ M)
+ 2.8% lfl
275 316
Q1 2018 Q1 2019
Q1 2019 REVENUE
CORE SERVICES & D.I.B.S. – IBERICO-LATAM REVENUE GROWTH ANALYSIS
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the rapid expansion of multilingual hubs
Colombia in numerous industries, including financial services and travel agencies in Mexico and transportation in Colombia
domestic markets in Mexico, Colombia and Argentina
environment that seems to have stabilized
Q1 2019 vs. Q1 2018 (€ M)
+ 16.1% lfl
229 263
Q1 2018 Q1 2019
Q1 2019 REVENUE
CORE SERVICES & D.I.B.S. – CEMEA REVENUE GROWTH ANALYSIS
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performance among multinational clients and fast-growing local market leaders
Romania and Poland), where new facilities were opened in 2018
segments
Q1 2019 vs. Q1 2018 (€ M)
+ 15.1% lfl
Q1 2019 REVENUE
CORE SERVICES & D.I.B.S. – INDIA & MIDDLE-EAST REVENUE GROWTH ANALYSIS
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basis*, both in the Indian domestic market and in offshore
Q1 2019 vs. Q1 2018 (€ M)
+ 42.5% lfl * Not included in the like-for-like growth of the region
Q1 2019 REVENUE
SPECIALIZED SERVICES – REVENUE GROWTH ANALYSIS
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Solutions business, which returned to normal growth after a more mixed performance in 2018
impact of a change Q3 2018 in the method for invoicing the volumes on behalf of UKVI
Q1 2019 vs. Q1 2018 (€ M)
+ 3.7% lfl
2019 OUTLOOK
FULL-YEAR TARGETS CONFIRMED
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▪ Like-for-like revenue growth of at least + 7.0% ▪ An increase of + 20 basis points in the EBITA margin before non-recurring items ▪ Continued strong net free cash flow
Q1 2019 REVENUE
28TH STRAIGHT QUARTER OF LIKE-FOR-LIKE GROWTH OF AT LEAST + 5%
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Average quarterly like-for-like growth: + 8%
+ 2% + 5% + 13% + 9% + 12% + 6% + 8% + 7% + 9% + 12% + 13% + 7% + 10% + 6% + 7% + 7% + 6% + 8% + 10% + 6% + 12% + 8% + 7% + 9% + 7% 10% 8% 11% 10%
0% 2% 4% 6% 8% 10% 12% 14% Q1 12 Q2 12 Q3 12 Q4 12 Q1 13 Q2 13 Q3 13 Q4 13 Q1 14 Q2 14 Q3 14 Q4 14 Q1 15 Q2 15 Q3 15 Q4 15 Q1 16 Q2 16 Q3 16 Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 Q1 18 Q2 18 Q3 18 Q4 18 Q1 19
Estimated average annual market growth: + 5%*
Quarterly like-for-like growth (vs same period of prior year) since January 2012
* Source: Frost & Sullivan
NEW PRESENTATION BY REGION
RESTATED BREAKDOWN OF 2018 REVENUE BY QUARTER AND ACTIVITY
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Q1 2018 Q2 2018 Q3 2018 Q4 2018 FY 2018 Revenue (€M) CORE SERVICES & D.I.B.S.* 854 858 892 1,014 3,618
349 345 369 434 1,498
275 288 285 309 1,157
229 225 237 272 963
23 26 27 121 197 SPECIALIZED SERVICES 149 160 157 160 626 TOTAL* 1,026 1,044 1,076 1,295 4,441 * o/w D.I.B.S. N/A N/A N/A N/A N/A
** ex-Intelenet activities in Middle East
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ALTERNATIVE PERFORMANCE MEASURES
Change in like-for-like revenue: Change in revenue at constant exchange rates and scope of consolidation = (current-year revenue – last-year revenue at current-year rates - revenue from acquisitions at current-year rates) / last-year revenue at current-year rates. EBITDA before non-recurring items (Earnings before Interest, Taxes, Depreciation and Amortization): Operating profit before depreciation and amortization, amortization of intangible assets acquired as part of a business combination, goodwill impairment charges and non-recurring items. EBITA before non-recurring items (Earnings before Interest, Taxes and Amortization): Operating profit before amortization of intangible assets acquired as part of a business combination, goodwill impairment charges and non-recurring items. Non-recurring items: Principally comprises restructuring costs, incentive share award plan expense, costs of closure of subsidiary companies, transaction costs for the acquisition of companies, and all other expenses that are unusual by reason of their nature or amount. Net free cash flow: Cash flow generated by the business - acquisitions of intangible assets and property, plant and equipment net of disposals - financial income/expenses. Net debt: Current and non-current financial liabilities - cash and cash equivalents. Diluted earnings per share (net profit attributable to shareholders divided by the number of diluted shares and adjusted): Diluted earnings per share is determined by adjusting the net profit attributable to ordinary shareholders and the weighted average number of
share awards granted to employees when the required performance conditions have been met at the end of the financial year.
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