Putting you and your family first DVA partnering with Defence to - - PowerPoint PPT Presentation

Putting you and your family first

Joint Health Command – your health provider while serving

Enlistment

Use your ur DVA Veteran an Card rd

DVA partnering with Defence to support you

Book

• k an appoi
• int

ntment nt with h a DVA Vetera ran Support rt Offic icer r (VSO) Ne Need assist ssistance? Bereav avement nt suppor

• rt

Health lth and wellb lbein ing servic ices/su support rt

During service

Buying a a hom home? Been n on

• n war

arlike op

• ps?

Book

• k an appoi
• int

ntment nt with h a VSO to to disc iscuss ss DV DVA’s s ro role in in your r transitio sition

Transition

Una nable to

• wor
• rk because of
• f an

an ac accepted inj njury/illness?

Post-transition

DVA – your primary health provider for accepted conditions

If you

• u get an

an inj njury or

• r

ill illness ss Transitio itionin ing? Sign n up up to

• MyServ

rvic ice Appl pply for No Non-Lia iability ility Health lth Care Sub ubmit a a claim for

• r any

any se serv rvice re rela late ted in injury or r dise isease se to to MyServ rvic ice

Enlistment/Engaging with DVA

How to get started with DVA

For NLHC, you need just 1-day full time service for access to free mental health treatment.

Sign up n up to MySer ervi vice DVA’s online portal. Using a myGov account You can sign up as soon as you enlist or any time during your ADF career. Appl pply f for N Non-Liability Health h Care e (NLHC) and receive a Veterans’ Health Access Card.

What to do while you are serving

During service you may get an injury or illness

Self mana nage a and s nd subm ubmit it a a clai aim f for r an any se y service rel elated injury or disea ease e Using MyService keep your records with DVA updated as your accepted injuries or conditions may worsen over time.

Fast and easy access to:

Submit for acceptance for service related condition or injury View your digital DVA Veteran card View accepted conditions Track status of your claims Apply for loss of income or allowances Update personal and banking details Permanent Impairment Household Services Book travel

You can access support now!

• Mental Health Treatment
• Incapacity Payments
• Household Services
• Permanent Impairment

During service you may get an injury or illness and need guidance and assistance from a DVA staff on base.

Book a an n appo ppoint intment w wit ith a DVA V Veteran Suppo upport Officer ( (VS VSO)

In an appointment with a VSO you can expect :

What do you need to do?

• Plan – what is the purpose of the

meeting?

• Evidence – what do you need to bring

to the meeting to help the VSO help you?

• Expectation management – DVA

prioritises services. Appointment time is 30-40 minutes Guidance on submitting claims and the necessary supporting documentation Review your Defence related injuries & illnesses specific to your military service Track status of your claims and advice on your options if a claim is denied Connect you to other DVA support services Receive a follow up summary email of your appointment

At work Travelling to and from work Sport related injuries e.g. unit PT, ADF sporting activities Unintended consequences of treatment provided by the Commonwealth Civilian sporting activity where you have a signed “Authority to Participate” Approved rehabilitation and/or formal training programs

When are you covered?

DVA is improving the speed of the claiming process

With certain injuries / illnesses (40 conditions) that more commonly occur to Veterans, Claim Assessment staff (Delegates) can streamline the investigation and decision making processes. Once the diagnosis has been established, these conditions can generally be accepted as service related without further investigation.

• Achilles Tendinopathy

and Bursitis

• Chondromalacia

Patella

• Cut, Stab, Abrasion

and Laceration

• Dislocation
• Fracture
• Internal Derangement
• f the Knee
• Joint Instability
• Labral Tear
• Malignant melanoma
• f the skin
• Non-melanotic

Malignant Neoplasm

• f the Skin
• Plantar Fasciitis
• Sensorineural Hearing

Loss

• Shin Splints
• Solar Keratosis
• Sprain and Strain
• Tinnitus
• Tinea
• Acute meniscal tear of

the knee

• Acquired cataract

Streamline Processing injuries/illnesses

Post-transition During Service

Initial Liability and Permanent Impairment Process

Member submits s inju jury clai aims ms to DVA for acceptance (Init itial l Liabil ilit ity)

SELF SERVICE

Defence

DVA DVA shar hares determina nation

• n wi

with Defe fenc nce

YES NO

Pot Potential al M MEC EC revi view

DVA sh share res dete term rminati tion w with th De Defence

ASSISTED

DVA VSO and/or Advocate No No ad adve verse se eff ffects to

• you

your current Medical Cl Classi ssification

• n

Joint Health Command – your health provider during service

DVA – your primary health provider for accepted conditions

Call DVA on 1800 555 254 visit dva.g .gov. v.au or email gener eralen enquiries es@dva.go gov.au

• Initial Liability – DVA accept s your inj ury/ illness has been caused by your ADF S

ervice

• Permanent Impairment – Compensat ion for impairment caused by your accept ed condit ions

ADF Rel elated ed Inju jurie ries

Permane anent nt Impairment?

You can request an assessment at any time

Permane nent nt I Impai airment nt Dete term rminati tion Permane nent nt I Impai airment nt Benefi fits / / Compens nsation

• n

Permane nent nt I Impai airment nt Assess ssment Permane nent nt I Impai airment nt Dete term rminati tion Permane nent nt I Impai airment nt Benefi fits / / Compens nsation

• n

Permane nent nt I Impai airment nt Assess ssment

Ini nitial Liab ability

DVA determination is made from the evidence provided from your Defence records

DVA File le

Was the information you provided to DVA for Initial Liability and during Permanent Impairment assessment consistent to your Medical Classification and Medical Records?

13

DVA supports anyone injured

• r ill in ADF

Provides benefits related to Act Service / Act Accepted conditions Non-liability conditions VEA SRCA/DRCA MRCA

Compensation for injury

Disability pension Lump Sum compensation Lump sum or fortnightly compensation

Medical treatment

Treatment Treatment Treatment

Financial loss

Income Support Incapacity payments Incapacity payments

Rehabilitation

Vocational Rehab Rehab Rehab

Aids

Aids and appliances Aids and appliances Aids and appliances

Housing

Household Support Household Services Household Services Mental Health

Treatment only

Which Act are you covered under?

Cancer (Malignant Neoplasm) Pulmonary Tuberculosis

Deploy on

• perations

During your service things may change

If y you u buy buy a a ho home, talk to DVA about Defence Home Ownership Assistance Scheme or Defence Service Home Insurance. If you have been on warlike/Hazardous service operations You no u now ha have Qua ualifyin ing Service ( (if register ered ed MySer ervi vice).

Transitioning

How to prepare for a medical transition

Book a an n appo ppoint intment with a h a Veteran S n Suppo upport

• ffic

icer ( (VSO) t to d discuss how DVA can a assist your trans nsitio ion.

Before you transition a VSO will support you to:

Ensure all Defence related injuries or illness have been submitted to DVA Confirm progress of

• utstanding claims

Check if financial assistance is applicable to your circumstances Connect to rehabilitation services and support Understand how to use your DVA Veteran card Explore other support that may be available

Subm ubmit it y your ser ervice related d inj njury/condit dition n tha hat ha has made de y you u unf unfit for s ser ervice a e asap

We will take you on the transition experience of Michelle

A 38 year old female veteran joined the ADF in 1999 Deployed on non-warlike and warlike operations While serving she experienced a Hearing Loss, Strains/Sprains to Hamstrings/Calves and Osteoarthritis of the Right Knee Voluntary Discharge

DVA is trying new ways to help you continue treatment while claiming

Offering easier, Provi visional A Acces ess t to Medi dical T Treatment when claiming for 20 common conditions Serving members who transit itio ion n prior t to 1 1 July 2020 2020 can participate from the date of transition

• Achilles Tendinopathy

and Bursitis

• Chondromalacia

Patella

• Cut, Stab, Abrasion

and Laceration

• Dislocation
• Fracture
• Internal Derangement
• f the Knee
• Intervertebral Disc

Prolapse

• Joint Instability
• Labral Tear
• Lumbar Spondylosis
• Non-melanotic

Malignant Neoplasm

• f the Skin
• Osteoarthritis
• Plantar Fasciitis
• Rotator Cuff

Syndrome

• Sensorineural

Hearing Loss

• Shin Splints
• Solar Keratosis
• Sprain and Strain
• Thoracic Spondylosis
• Tinnitus

Do you have any of these Conditions?

Post Transition Maintaining your wellbeing with DVA

Free health care through DVA

DVA Veter eran Card ard Annua nnual V l Veteran G GP H P Health h Checks ks are fully funded every year for the first five years after transition.

Some services will require health a approval before providing health services. You must submit a request before administering these services to be able to claim payment for the service.

Veteran Card (Gold) – all health care needs (within Medicare provisions). Veteran Card (White) – treatment for accepted injuries/illnesses and any mental health condition no matter the cause.

DVA offers financial assistance

Una nabl ble t to work or h have ve you be u been n fina nancially di disadv dvantaged be becaus use of

• f

an n accepted i inj njury/il illne lness? Speak to DVA about inc ncapacit ity pa payments and return to work programs. Need ur urgent f fina nanc ncia ial he help? p? Ask us how we can help you/your partner access interim veteran pa n payments when claiming for a mental health condition. Has y your life c e changed b bec ecause

• f y

your ser ervice r rel elated ed cond nditio ion? You may be eligible for pe permane nent i impa pairment pay

• ayments. Also monitor your

injury and inform DVA if the condition worsens. Los Loss of

• f Income

Per ermanen ent Impair irment nt Vet Veteran P Payment

Wellbeing support after service

Need Need assistance? Spe peak to us us t to find nd

• ut

ut ho how we c can n he help p or pr provid ide addi dditio iona nal s l suppo upport. Health a and w nd wellbe being Spe peak t to DVA a abo bout ut servic ices a and nd suppo upport that m may im improve your qualit ity of lif life. Bereavement s suppo upport may be be availa labl ble for family ly membe bers w whe hen n DVA is no notified a d abo bout ut t the he de death o h of a veteran.

What to do today?

24

Speak to us in a way that best suits you

Sign up

• nline to

Myservice Book an on base appointment with a Veteran support officer Call DVA on 1800 555 254

• r email

generalenquiries @dva.gov.au

Or speak to us now

Joint Health Command – your health provider during service

For NLHC, you need just 1-day full time service for access to free mental health treatment. Sign up up to

• MyService

ce DVA’s online portal. You can sign up as soon as you enlist

• r any time during your ADF

career. Apply for Non-Liability Health Care (NLHC) and receive a White Veterans’ Card.

Enlistment

Use y your DV DVA V Veteran C Card for access to medical treatment. Veteran Card (White) – medical treatment for accepted injuries/illnesses and any Mental Health conditions. Veteran Card (Gold) – all health care needs.

DVA partnering with Defence to support you

Sub ubmit a a claim for

• r any

any se serv rvice re relate ted injury or r dise sease se to MyService as soon as possible. OR Book an an ap appointment with h a a DVA VA Veteran Support Officer (VSO) to receive expert advice about DVA support and entitlements and assistance making claims. Ne Need assistance? Speak to us to find out how we can help or provide additional support. Call DVA on 1800 1800 555 555 254 254 visit dva.gov

• v.au

au or email gener eralen enquiries es@dva.go gov.au

Quick links

In t the c commu mmunity Visit a Veterans Access Network (VAN). Find your nearest location on the DVA website or by calling us directly. On n Bas ase Veteran Support Offices are located on most bases to provide you with expert advice at the right time. Mental al heal alth h suppor

• rt

Contact Open Arms – Veterans & Families Counselling to access free and confidential counselling 1800 1800 011 011 046 046 Bere reavement t su support rt may be available for family members when DVA is notified about the death of a veteran. Heal alth h and nd wellbeing ng Speak to DVA about services and support that may improve your quality of life.

During service

Buy uying a a hom home? ? Talk to DVA about Defence Home Ownership Assistance Scheme or Defence Service Home Insurance. Been on

• n war

arlike op

• ps?

You now have Qualifying

• Service. Speak to a VSO about

what this means. Book an an ap appointment with h a a VS VSO to

• disc

scuss ss how DVA can assist your transition:

• Ensuring all Defence related injuries
• r illness have been submitted to

DVA

• Confirm progress of outstanding

claims

• Check if financial assistance is

applicable to your circumstances

• Connect to rehabilitation services

and support

• Explain how to use your DVA

Veteran card

• Explore other support that may be

available

Transition

Unable to

• wor
• rk because of
• f an

an ac accepted inj njury/illness? Speak to DVA about incapacity payments and return to work programs. every year for the first five years after transition.

Post-transition DVA – your primary health provider for accepted conditions

If you

• u get an

an injury or

• r

ill illness. Trans nsitioni ning ng? Veterans ns’ Recog

• gnition

n Packag age – non White or Gold Card holders apply through MyService “Veteran Card” Ne Need Support? Counselling service for you and your family

Questions?