Providi ding ng E Excel ellen ent a and C d Compa passi - - PowerPoint PPT Presentation

Eugene Dufour Hospice Palliative Care Consultant – Bereavement Specialist – Trauma Therapist Phone: 519-476-2116 Email: edufour@tcc.on.ca

Providi ding ng E Excel ellen ent a and C d Compa passi siona nate C e Care t to Our C Clients, T Their F Families, O Our C Coworkers a and O Ourselves During t the C COVID ID – 19 P 19 Pand ndemic.

Sessi ssion 5 5: When en F Families es C Can N Not B t Be Presen ent a t at T The T Time o e of Death th

• Deep Listening
• Framework for Sessions
• Organizing a virtual death session.
• How can this work?
• Creating Rituals
• Creating a place to grieve.
• Moral Distress
• Phone Sessions

Listening t to Understand

The “WHYs” of the Funeral

• Dr. Alan Wolfeelt

The P he Path T h To D Deep L eep Listening

Compas assionate L Listening

Deep L eep Listeni ning

Pre repare re 1.

• 1. Have a

a vi visual f framework. 2.

• 2. Prepare to ch

change t the f framework.

Virtua ual G l Goodbye - Sug uggestio ions

• 1. T

Try a and g nd get s someone who ho i is no not a as emotio ionally ly i involved d to take care of the he t techn hnolo

• logy. This a

allows you t to be e totally present f for the e vi virtual ses ession. 2.

• 2. Make sur

ure t the he technic hnical pe person ha has a all the he num numbe bers ready i in n case t the he ses ession gets d dropped.

• 3. M

Makes es sure a e all dev evices a are e charged a and p programs are u e updated ed.

• 4. F

Facetime, , Messenger a and nd Wha hat’s App a pp are simple ple a and e nd effectiv

• ive. Zoom
• om i

is excel ellen ent a also.

Vi Virtual Go Goodb dbye e – Sugges estions ns

• 5. Have a

a back ck u up p plan a already i in place ce in c case one of the a he app pps f s fails.

• 6. It is helpful

ul t to have a e a suppo pport p person t n there f e for you whi hile y e you u pa participate i e in n the s he sessi ession.

• 7. If you want p

private t e time d during ng t the s session… n…ask sk f for it.

Create R Rituals Where Rituals D Do Not Ex Exist

Create R Rituals Where Rituals D Do Not Ex Exist

Phone S e Sessions: The P Physic ical S al Setting: 1. 1. Rev eview c w confi fiden entiality. 2. 2. Private a and u uninterrupted space. 3. 3. Emer ergen ency C Contact t Information 4. 4. Ask yoursel elf….What w would I do i if? 5. 5. Be prepared ed to to r respond. 6. 6. Cam amera p pos

• sit

ition – ey eye l e lev evel el. 7. 7. When en to to t turn t the c e camer era off. 8. 8. Com

• me c

clean an i if you

• u mak

make a a mi mistak ake.

Phone S e Session: 1. 1. Swi witch v visual q ques es t to v ver erbal q ques es. 2. 2. The u e use e of a a gr grounding o

• bject.

t. 3. 3. Hom

• mework i

k is very i y imp mpor

• rtan

ant. 4. 4. Focus is is on

• n t

the c clie lient – no d distr tractions. 5. 5. Have a e a plan if the c call get gets d dropped ed. 6. 6. Set et t the p e parameter ers. 7. 7. Start wi with a a check i in if noth thing c comes f from that h t have a an issue o e or t them eme to e to s start w t with. 8. 8. Closing: g: This p phone c e counselling i is new f ew for m me; I I would welcome a e any feed edback y you have. e.

Secondary Focus o

• f S

f Session Changing t the Em Emotional O Oil Filters

NEW COVID-19 RESOURCES

COVID-19 SPECIFIC CONVERSATION GUIDES:

• Proactive Goals of Care (GOC) conversations
• GOC conversations for a person with mild/mod COVID-19
• GOC conversation for a person with severe COVID-19
• Phone conversations with families of a dying person

OTHER COVID RESOURCES:

• Palliative symptom management suggested order set for LTC
• Advance Care Planning guides for patients and SDM
• Sample letter from LTC facilities to families and residents

ALWAYS AVAILABLE:

• Advance Care Planning, Goals of Care and Consent resources for

healthcare providers (conversation guides, e-learning modules)

• Person-Centred Decision-Making Toolkit

https://www.hpco.ca/