Product update Broadband Products 1. ACN ADSL Need to know 2. - - PowerPoint PPT Presentation

Product update

Broadband

Need to know

• Regional and metro areas
• Set expectations around the end-to-

end process for your customer - could take up to 25 working days

• Impacts on internet speed:
• The distance from the customer’s

premises to the exchange

• quality of the copper cable

 Earn 1-4 points depending on bundle

Products

1. ACN ADSL 2. ACN Naked DSL 3. ACN ADSL Bundle (with traditional phone line) 4. ACN Naked DSL Bundle “Envision” (with ACN VoIP) All Broadband services require a modem. ACN provides a wireless (Wi-Fi™) modem.

Customer value proposition

 Competitive plans and pricing  ACN has an uncongested network  Easy to transfer from another provider  Great call inclusions for ADSL bundles and Envision

nbn™

Need to know

• Forecasted roll out - 2.2M homes by

Jun16

• Ramping up to a total of 12.4M homes
• ver the next 5 years
• Have more competitive plans to sell

making it an easier sell  We are looking to provide greater visibility of customers that can sign up to nbn™  Spend less time dealing with issues on behalf of my customers due to

• perational process improvements –

HQ closely tracks orders for you  Have the opportunity to earn three-four points per plan

Products

1. nbn™ Broadband 2. nbn™ Broadband + Voice Delivery areas 1. nbn™ Fibre to the Premise (FTTP) 2. Fixed Wireless (FW) 3. nbn™ Fibre to the Node (FTTN) 4. nbn™ Fibre to the Basement (FTTB) Pls note: we currently don’t sell nbn™ Satellite Services (SS)

nbn™

Customer value proposition

 Get faster & more reliable broadband  Use broadband for additional activities e.g. high definition streaming and downloading  Be able to work more efficiently by having multiple people in household using the internet at the same time  For existing customers - have a smoother transition to nbn™ due to relationship with my IBO and ACN

nbn™

IBO COMMUNICATIONS

• 1. General education and updates via
• Customer website
• AIAs/SMS
• Welcome and nurture content
• 2. Training and marketing
• Digital assets (email, website)
• Information guides/training packs
• IBO Media site and IBO Backoffice
• Success stories
• nbn™ rollout address checker/portal
• 3. Specific information for engaged IBOs
• eDM
• nbn™ community events
• Proactive alerts to customers in

upcoming nbn™ ready areas CUSTOMER COMMUNICATIONS

• 1. Sign up, switch, add another product
• SMS
• Direct mail /eDM with link to online
• Outbound calls (when nbn™ ready &

cut off date – 3 months)

• Bill message
• Social media
• 2. General reassurance/education
• Website
• Testimonials
• nbn™ rollout address checker/ portal

(more detailed info)

• 3. Customer satisfaction survey (after

installation)

Double the data

nbn™ only

100 GB 500 GB 1000 GB 4 speed options*

• 1. 12/1 Mbps
• 2. 25/5 Mbps
• 3. 50/20 Mbps

(new)

• 4. 100/40

Mbps

2 agreement terms

• 12 month
• 24 month (new)

24 month plans include: FREE modem (including delivery) - $93.90 $0 connection (limited offer until 31.03.2016) - $49 FREE ATA (including delivery) - $39.95 nbn™ + Voice

More nbn™ + Voice international call inclusions: 500GB: Unlimited1 international calls landlines - 45 destinations / mobiles – 22 destinations 1000GB : Unlimited1 international calls Landlines - 90 destinations / mobiles - 38 destinations

nbn™ New plans

Mobile

Products (Agency offering) 1. Vodafone handset plans (24 month) 2. Vodafone SIM only plans (12, 24 and month to month) 3. Vodafone MBB plans

Need to know

• Post-paid plans include voice and data
• More competitive plans means it’s easier

to offer the right plan

• Access to most popular handsets &

tablets

• Plans include infinite standard

international calls to 10 countries

• Access to roaming and shared plans
• Great business and student opportunities

 Must be accredited to sell Vodafone  No longer selling Optus plans  Earn more points by selling 24mth plans

Customer value proposition

 Exclusive ACN 1GB data  ETF and EPP waiver extended  Save money each month – like for like plan  Better inclusions than ACN Mobile plans  Get a great handset/tablet (most popular

• nes such as Apple iPhone)

 Great share plans  IBOs as customer - Business plan and

• ffer is great value

Mobile New Business offer

• 24 month Business Red plans $60 & above
• 24 month Business Red SIM Only plans $60 & above

 Great opportunity for you to sell to your business customers  Exclusively available online for ACN business customers  Other Vodafone business customers have to go in-store  Automatic offer – will not show on checkout but will show on customer’s first bill  In addition to other great offers (ACN bonus 1GB & Qantas Acquire points)

2 months FREE access fee

Check out the updated Business Plans flyer on the IBO Site

Vodafone

• Sole trader ABNs not validating online – FIXED!
• Missing connections for customers who call Vodafone – FIXED!
• Credit improvements and escalation process – DONE! More improvements

to come. Cheat sheet on credit from ACN yesterday

• Easier process for business customers – IN DESIGN!
• Improvement to ID validation online – IN DESIGN!

You asked, we listened

What will we be covering?

• Our Plans
• Our New Offers
• Exciting New Partner
• Q&A

12

13

Red Plans SIM Only

1GB

ACN Bonus Data

Mobile Broadband

14

For the first time in Australia, you can share everything!

Share all inclusions for up to 9 services All plans have access to $5 Roaming Share Data Workout across all services One easy to understand bill

Share with the ones you love!

15

Customers can enable sharing by calling 1555 after they connect

• nline

Offers and Deals

Starting Feb 1st 2016

Let’s go Crazy for our 24 month Plans & 24mth SIMO!

DOUBLE IDD (+120MINS) $80 Red 24 months Was 120min Now 240min $100 Red 24 months Was 120min Now 240min BONUS 2GB $80 Red 24 months Was 6GB Now 8GB $100 Red 24 months Was 10GB Now 12GB

$80 & $100 24 month Plans

+

Unlimited calls to 10 Countries $130 24 month Plans

DOUBLE IDD (+120MINS)

$130 Red 24 months Was 120min Now 240min

BONUS 5GB

$130 Red 24 months Was 15GB Now 20GB

2 Months free

$130 Red 24 months Save $260

+

Double

IDD

Bonus Data

Unlimited calls to 10 Countries

Also applicable to $45 and $60 24 mth SIMO Also applicable to $85 24 mth SIMO

Data Frenzy on SIMO Plans!

Bonus DATA SIMO M2M Consumer

$50 SIMO M2M Plan Was 4GB Now 10GB Bonus DATA SIMO 12 Month $60 SIMO M2M Plan Was 6GB Now 12GB $80 SIMO M2M Plan Was 10GB Now 14GB $30 SIMO M2M Plan Was 500MB Now 2.5GB $40 SIMO M2M Plan Was 3GB Now 6GB $50 SIMO M2M Plan Was 4GB Now 10GB $60 SIMO M2M Plan Was 6GB Now 13GB $80 SIMO M2M Plan Was 10GB Now 15GB $110 SIMO M2M Plan Was 15GB Now 16GB

Attention all students!

$5

OFF

1GB

ACN Bonus Data

PLUS

Get an additional discount on:

$60 Red Plan and above, $40 SIMO M2M Plan and above and $38 24 Month SIMO Plan and above

Need Mobile Broadband?

We have heaps of Bonus Data on our stand alone MBB plans

$30 MBB

Was 4GB

Now 6GB $45 MBB

Was 8GB

Now 12GB $60 MBB

Was 12GB Now 18GB

Travelling to NZ? Roam like Home!

Have recently increased the cost of buying their global roaming travel packs for a host of countries including New Zealand, Canada, France, Germany, Italy, South Africa, the United States and United Kingdom by more than 60 per cent. Charge $10 per day for their Travel Packs which give you unlimited calls and text but only include 50MB of data per day.

How does $0 Roaming in New Zealand sound??? Receive Unlimited Calls/Txt to NZ

Roaming to NZ

$0

$0 Roaming

Don’t forget our amazing Handset Deals.

iPhone 5s. Great phone.

$40 Red plan + $0 upfront phone

$40

/

mth

Was

$60/mth

$40 Red plan +

Now

Our best price, ever .

Moto X Style.

Huge Price Drop.

$60 Red plan + $0 upfront phone

Over 24 months. Total min cost $1440

$60/

mth

Now

Was

$70/mth

$60 Red plan + $10

Also free on

• ur

$60

plan

Qantas & Vodafone

QF/Qantas Plans Eligibility.

The Qantas plans are identical to RED plans but instead of receiving bonus content such as Spotify, Stan or Fairfax, the customer will receive a "one-off" amount of Qantas points Qantas plans are only available on the $80, $100 and $130 Consumer and Business propositions and their 24 Month SIM Only and Shared equivalents ($45 / $60 / $85).

How Many Qantas Points can I earn?

Fixed line

Need to know

• Available to Residential & Small

Business

• Offers the simplicity of a single plan
• Savings when bundled with ACN ADSL

Broadband

• Uses Australia’s largest network

 For the international calling - there are calling caps but no unlimited call

• inclusions. You require ACN VoiP for

unlimited international calling Products 1. ACN Connect $29 month to month 2. ACN Connect $39 month to month 3. ACN Connect $59 month to month (reduced to $54)

Customer value proposition

 Plans with unlimited local and national calls, and calls to AU mobiles  No lock in plans  Allows customers to use traditional phone service to stay in touch with friends and family here and overseas

Energy

Need to know

• ACN offers competitive energy deals in

partnership with Click Energy and EnergyAustralia.

• ACN has access to compelling

discounts that your customers may not be aware of (ie legacy customers – prior to deregulation)  Accreditation training is not only required, but is also a great tool to build your product knowledge Products (vary by state) 1. EnergyAustralia Gas & Electricity 2. Click Energy Gas & Electricity 3. Click Energy Solar Electricity 4. Small business offerings

Customer value proposition

• 1. Click Energy

 Online is cheaper  No lock-in contracts  No connection or exit fees  Perpetual discounts applied to entire invoice  Accelerated switching available in selected areas

• 2. EnergyAustralia

 One of Australia's largest and most experienced energy retailers  Great for high consumption customers

Security

Need to know

• ADT Security (AU) & Vivint (NZ)
• New ADT product range launched
• NZ sales must be conducted away from

the customer premises

• In Australia, renters and home owners

can install home security  Great opportunity for residual income due to 3-4 yr terms  In NZ you get paid for the life of the customer (not just the sign up period) Products (depending on Supplier) 1. Wireless Alarm System – Residential 2. Wireless Home Automation 3. Wireless Home Automation + Camera 4. Wireless Alarm System – SME 5. CCTV Hire – SME

Customer value proposition

1. Basic home monitoring or next generation home automation solutions 2. Protect and monitor the family, home, valuables & small business 3. Costs start at less than $2 per day (over

36 mths in Aus)

4. Control the technology with smartphone app (available via Google Play or Apple Store) 5. Remotely access your home 6. Reputable brands you know and trust

OMG! Here’s the Marketing update

Marketing

What we do:

• IBO engagement and communications
• Customer communications
• Collateral and tool design and development
• Events
• Management of compensation documents
• Website and content management
• Merchandise and tools

Marketing

New IBO related initiatives:

• Accelerator program
• New IBO welcome campaign
• IBO Satisfaction research study
• Refresh IBO marketing & sales assets
• Modernisation of Back office tools
• Updated event videos
• New Product Zone for International events

Marketing

New Customer related initiatives:

• Acquisition/cross-marketing campaigns
• Reactivation/renewal campaigns
• Social marketing

Marketing

IBO Backoffice

Log in required  Global documentation  Access your personal customer list (PCL)  Access downline reporting  Access your business assistant (YBA)  Training videos  AIA archive  CABs & commission payments  Accreditation No log in required

www.media.acnpacific.com.au/ibo

 IBO resources  Marketing portal – product, selling and marketing guides  Event information and registration  News articles  Access to Accelerator program  Link to IBO Backoffice

IBO Site

www.acnpacific.com

 Product and service support tools  IBO Recruitment /Link to sign up  Link to your ACN Storefront  Link to Vodafone

• nline store

 Help and support

Customer/public website

Marketing

 Weekly ACN In Action newsletters  NEW IBO Accelerator program  Product Cheatsheets  Product FAQ sheets  Product overview – includes pricing and customer benefits  Product training presentation  ACN Social posts  acnpacific.com website  ACN social media policy and training guide

IBO Focused communicati

• n tools

 Exclusive to Asia Pacific  Suitable for all positions  Includes leaderboards ranking customer points  Content program that can be subscribed to:

• product updates and campaigns
• professional training
• development tools
• Quarterly recognition events

Marketing

Comprehensive program aimed at accelerating your knowledge and performance.