Panasonic Hybrid IP-PBX Solution Toward your Future NETCOM - - PowerPoint PPT Presentation
Panasonic Hybrid IP-PBX Solution Toward your Future NETCOM Panasonic Hybrid IP- -PBX Highlights PBX Highlights Panasonic Hybrid IP 1. Wireless Solution 1. Wireless Solution 2. Networking Solution (VoIP) 2. Networking Solution (VoIP) 3.
In the In the Office Office In the In the Warehouse Warehouse In the In the Stores Stores In the In the Factory Factory
KX-TCA155 KX-TCA255
Business Business Business
Standard Standard Standard
(Wireless PBX System Connection PBX System Connection)
KX-TDA200
4-Cell Stations Interface Card
KX-TDA0143
8-Cell Stations Interface Card
KX-TDA0144
Or
TCA255 TDA0142CE TDA0142CE TDA0142CE
RPT 1 RPT 2 RPT 3
TDA30 Handover Available TDA0141CE TDA0141CE A272 A272 Max.300m TCA155 TCA255
Wireless XDP
The wireless eXtra Device Port allows a proprietary portable station (PS) to be used in Parallel with a PT or SLT. Basically it is same as XDP parallel connection of DPT. If the PT or PS go off-hook while the paired extension (PS or PT) is talking, the conversation is moved to the PT or PS which is gone off-hook.
KX-TDA200 Ext.100
Ring ! Ring !
Call Ext.100
Ext.100 (Ext.200 in System programming)
TCA255
Model KX-TDA100 KX-TDA200 KX-TDA30 (KX-TD1232)
Interface Card 2 4 (2)
(CS) 16 32 8 (12) Max. Simultaneous Calls 64 128 16 (48) Max. Portable Station for Registration 128 128 28 (64)
(System Capacity)
IP Optional Cards
KX-TDA0484 (IP-GW4E) KX-TDA0490 (IP-GW16) KX-TDA3484 (IP-GW4) for TDA30 KX-TDA0470 (IP-Ext16)
Navigation Key Dual color 24 Flexible Keys Visible Large Ring/Msg Lamp 6 Lines 24 digits LCD /w backlit
RJ45 RJ45 RJ45 RJ45 RJ11 RJ11
KX-NT136 (IP-PT)
Connection via IP User Interface is same as T7636. Almost of KX-T7636 Functions is in it.
TDA TDA LAN LAN PC PC
Networking Capability
VoIP Network VoIP Network
Router Router IP Telephone KX-NT136 VoIP Gateway Trunk Card VoIP Gateway
VoIP Gateway Trunk Card
VoIP Network VoIP Network
Router Router Remote office Headquarter Branch Office TDA30 TDA200
Two type wirings require two types
maintenance and their time.
Router
LAN
What is benefit of IP Extension
Unified wiring give low cost construction and maintenance.
Router
LAN IP-PT One type wiring save them.
EXT.201 EXT.201? Slot:201 Port:01 Slot:301 Port:02 MOVE
What is benefit of IP Extension
Setting change is not necessary Easy & Quick move enable
Setting change will be required. Normal Extension LAN EXT.201 EXT.201 Just MOVE IP-PT IP-PT IP Extension
Leased Line PBX PBX Branch Office Head Office
What is benefit of IP Extension
PBX is not necessary for Branch Office. All setting can be controlled by Head Office.
Router Router
IP Network Private IP-PT IP-PT PBX LAN LAN Head Office Branch Office
4 KX-TDA0470 IP-Ext16 1
IP-GW4
2 KX-TDA0490 IP-GW16
2 KX-TDA0484 IP-GW4E
TDA30 TDA200 TDA100 Model Capacity
TDA Built-in Control for Hotel : TDA Built-in Control for Hotel :
Eltrax Target : Small to Mid. Size Business Hotel
Advanced Hotel Solution for TDA100/200
Integration with Property Management System (PMS) Compatible with Most of PMS in the World
TDA200
PMS
Room Status Info. Call Accounting Info. Wake Up Call Alarm Wake Up Call Control MSG Waiting Lamp Extension Name PMS Interface
Customer D.B. Pay TV Auto Minibar
Room Telephone
Fidelio
License Information
Category : TMS Product name : T.A.B.S. PMS and Call accounting Part number : 5001-118
Eltrax (Sulcus)
HIS
Compatibility w/PMS
HIS Certification
TDA Built-in Control for Call Centre: TDA Built-in Control for Call Centre: 1.Log-in / Log-out / Warp-up 2.Queuing- busy or all calls 3.Overflow- busy or delayed 4.VIP functions 5.CLIP Routing 6.Supervisor 7.Statistics 8.Remote Log-in / Log-out
Built-In Call Centre Features
Group Features
MGS-1 MGS-1 MGS-2 MGS-2 Music Music Go To Group-3 Go To Group-3
Queuing Table Example Queuing Table Example
Agent Features
Log-In Log-In Log-In Log-In Log-Out Log-Out
9:00 12:00 12:45 17:45
N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R
Not Ready Not Ready
Log-Out Log-Out
Agent Activity Report 15/Jan/2003 Agent ID = 250 Dave Log-In Duration : 8:00 Hours Not Ready : 46 Minutes Answered : 37 calls Average Time : 8 min. 14 sec. No Answer : 2 calls Agent Activity Report 15/Jan/2003 Agent ID = 250 Dave Log-In Duration : 8:00 Hours Not Ready : 46 Minutes Answered : 37 calls Average Time : 8 min. 14 sec. No Answer : 2 calls
Supervisor Features (Available Only with KX-T7636)
Real Time Monitor / Historical Analysis
Agent Status Monitor / Remote Agent Log In/Out by DSS
Queuing Solution [KX-TDA0191:MSG4]
PC-Console / PC-Phone CTI Software USB T7633/7636
TDA200
CTI/LAN Card
USB port on the Phone for Individual CTI Application for Individual CTI Application
LAN port / USB port for Office Wide CTI Application for Office Wide CTI Application
Office LAN Network for CTI Office LAN Network for CTI USB Connection USB Connection For Individual CTI For Individual CTI
USB Module USB Module
USB Module USB Module
CTI Solution for Individual User
PC Phone / PC Console
Screen Pop-
Up
MS Out Look Integration
E-
mail (Text & Voice Message)
Intelligent Answering Machine
PC Console For Operator For Operator
Arriving CLI:0924567890 John Smith DDI: Sales Dept.
PC Phone For Individual Phone User For Individual Phone User
Customer Database Pop-
up
See Caller’ ’s Details Before s Details Before Answering the Call Answering the Call
0924778000 Panasonic
Priority Call to Your Direct Line
Important Customer Comes First to Your Phone to Your Phone
MS Outlook Integration
Automatic Synchronization and reflects to phonebook and reflects to phonebook
PC Phone / PC Console PC Phone / PC Console
Send Email (Text & Voice) to Extension Users
To Improve Inter Office Communication
PC Phone / PC Console PC Phone / PC Console
Intelligent Answering Machine (TAM)
Change Operation by Customer For Excellent Call Handling For Excellent Call Handling
PC Phone
We will contact you We will contact you as soon as possible. as soon as possible. This is ABC Company. This is ABC Company. No one is available. No one is available. Please leave a message. Please leave a message. Call back when come back. Call back when come back. Mick Mick
Important Important Customer Customer
Thomas Thomas
Regular Regular Customer Customer
Sam Sam
Unknown Unknown Customer Customer
Send E Send E-
mail to You as WAV file as WAV file Leave a Message Leave a Message to Your Phone to Your Phone Save a Message Save a Message at Your PC (HDD) at Your PC (HDD)
PC Phone PC Phone
CTI/LAN Card
Office LAN Network Office LAN Network
Client Client Client
CTI CTI Server Server
CTI Application for Everybody
LAN base High Speed Communication
Open protocol for 3 for 3rd
rd Party Application Development
Party Application Development
Standard TAPI & CSTA Protocol