Outcomes Toronto Public Library Board February 22, 2016 Boardroom, - - PowerPoint PPT Presentation

Strategic Plan 2016-2019 Key Messages, Communication Plan & Outcomes

Toronto Public Library Board February 22, 2016 Boardroom, Toronto Reference Library

Strategic Plan 2016-2019

Strategic Plan Documents

For Approval 1. Public-Facing Key Messages

• High-Level Outcome Statements & Measures
• Key messages to be used to execute communications plan

2. Communications Plan For Reference 2. Strategic Plan: Priorities, Goals and Outcomes (Approved December 2015) 3. Key 2016 Activities and Indicators (Approved December 2015)

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Strategic Plan 2016-2019

High Level Outcome Statements & Measures

• Four-year outcome statements for the plan, and for each
• f the three key outcomes: Access, Opportunity &

Connections

• Overarching Measures of Success for the plan
• 1. Increased Engagement (by four key audiences)
• 2. Value of increased access, opportunity and connections
• Measures of Success for each of the key outcomes

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Strategic Plan 2016-2019

Reporting on Outcomes & Measures

• Status of completion of yearly Strategic Plan Activities

(semi-annually, Red/Yellow/Green)

• Status of four-year outcomes and measures of success

(annually, detailed dashboard)

• 1. Increased Engagement (by four key audiences)
• 2. Value of increased access, opportunity and connections
• 3. Measures of Success for each of the key outcomes

+ System-level KPIs of library performance & industry

benchmarking (annually, detailed dashboard)

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Strategic Plan 2016-2019

Example: Opportunity Outcome over four years

• Expanded access to current and emerging technology; new

experiential, collaborative, and e-learning opportunities; and safe after school social and learning environments for children and youth

• To help reduce the digital divide; expand Toronto’s knowledge,

skills, and networks; and engage learners of all ages

• So that all Torontonians have the opportunity to reach their

potential and achieve educational and life success

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Strategic Plan 2016-2019

Key activities in 2016 to include in reporting Opportunities

• 1. New Digital Innovation Hubs and Pop Up Learning Labs

available in branches and communities

• 2. WiFi Hotspot Lending
• 3. After school programs for children and youth

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Strategic Plan 2016-2019

Measures of Success in 2016 (examples)

• 250 program sessions added with 1000 individual

participants

• 80% of participants reported programs helped them learn a

new skills, advanced their education or achieve a personal goal

• Free educational programming available to Toronto

residents valued at $50,000

• 600 youth supported in finishing high school and attending

post secondary education

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Thank You

Elizabeth Glass Acting Director, Policy, Planning & E-Service Delivery eglass@torontopubliclibrary.ca Michele Melady Acting Manager, Planning & Development mmelady@torontopubliclibrary.ca

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