Neil Mackin, Analytics Director @NeilMackin Capita run recruitm - - PowerPoint PPT Presentation

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Neil Mackin, Analytics Director @NeilMackin Capita run recruitm - - PowerPoint PPT Presentation

Oct 10, 2023 175 likes •347 views

Neil Mackin, Analytics Director @NeilMackin Capita run recruitm ent for the British British Army Army Capita run the IT for David David Beckhams insurance Capita broker answered the phone Capita for runs all Children

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Neil Mackin, Analytics Director @NeilMackin

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We understand people Touch 1-in-2 UK residents

Capita run recruitm ent for the

British British Army Army Capita run the IT for David David Beckham’s insurance broker Capita runs all assisted contact for 02 02 Capita answered the phone for Children Children in N Need

Capita provided assistance to all 2012 Olympic participan ts

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3 Customer Insight Customer Service Analytics Supply Chain and Logistics Understanding Place and Communities Health Analytics Marketing Analytics Fraud and Error Detection Debt Analytics HR Analysis Digital Analytics Proposition Analytics

Segmentation Campaign Management Channel Shift Product Design Market Optimisation Acquisition Retention Next Best Action Behaviour Insight Profitability Analysis Share of Wallet Social Network Analysis Drivers of Satisfaction Service Demand Operations Analytics Self-Service Takeup Drivers of demand Operations Field Force planning Emergency Response Cost to Service Effectiveness Route Optimisation Network Planning Location Based Analytics Community Cohesion Service Need Analysis Condition Prevalence Ageing and Service Demand Behaviour Change and Well-being Clinical Trials Prescribing Analytics Pricing Analysis Tax and Benefits Claims Analysis Pension Claims Analysis Collections Recovery Credit Risk Management Portfolio Valuation Simulation and Forecasting Utility – energy Smart metering Proactive maintenance Asset management Demand Prediction Recruitment optimisation Learning and Development Staff Performance Analysis Website usage Clickstream Analytics Dropped Basket Omni-channel engagement Social Listening Failure Demand Brand Reputation

Applications

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Business Analytics

Infrastructure Analysis

What are the Business Applications of Analytics

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Proble lem m landscap dscape Soluti tion

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Organisati ganisational

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Proble lem m landscap dscape Soluti tion

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scape ape Benefi fits ts realis isat at ion ion Concep eptuali tualisa sa tion/v /vision ision Implem ementat entat ion ion (decis isionin ionin g) g) Applic ication ation (analysis/model ling) ling)

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Proble lem m landscap dscape Soluti tion

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scape ape Benefi fits ts realis isat at ion ion Concep eptuali tualisa sa tion/v /vision ision Implem ementat entat ion ion (decis isionin ionin g) g) Applic ication ation (analysis/model ling) ling)

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Proble lem m landscap dscape Soluti tion

  • n landsc

scape ape Benefi fits ts realis isat at ion ion Concep eptuali tualisa sa tion/v /vision ision Implem ementat entat ion ion (decis isionin ionin g) g) Applic ication ation (analysis/model ling) ling)

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Proble lem m landscap dscape Soluti tion

  • n landsc

scape ape Benefi fits ts realis isat at ion ion Concep eptuali tualisa sa tion/v /vision ision Implem ementat entat ion ion (decis isionin ionin g) g) Applic ication ation (analysis/model ling) ling)

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Proble lem m landscap dscape Soluti tion

  • n landsc

scape ape Benefi fits ts realis isat at ion ion Concep eptuali tualisa sa tion/v /vision ision Implem ementat entat ion ion (decis isionin ionin g) g) Applic ication ation (analysis/model ling) ling)

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Proble lem m landscap dscape Soluti tion

  • n landsc

scape ape Benefi fits ts realis isat at ion ion Concep eptuali tualisa sa tion/v /vision ision Implem ementat entat ion ion (decis isionin ionin g) g) Applic ication ation (analysis/model ling) ling)

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Proble lem m landscap dscape Soluti tion

  • n landsc

scape ape Benefi fits ts realis isat at ion ion Concep eptuali tualisa sa tion/v /vision ision Implem ementat entat ion ion (decis isionin ionin g) g) Applic ication ation (analysis/model ling) ling)

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Proble lem m landscap dscape Soluti tion

  • n landsc

scape ape Benefi fits ts realis isat at ion ion Concep eptuali tualisa sa tion/v /vision ision Implem ementat entat ion ion (decis isionin ionin g) g) Applic ication ation (analysis/model ling) ling)

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Proble lem m landscap dscape Soluti tion

  • n landsc

scape ape Benefi fits ts realis isat at ion ion Concep eptuali tualisa sa tion/v /vision ision Implem ementat entat ion ion (decis isionin ionin g) g) Applic ication ation (analysis/model ling) ling)

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Proble lem m landscap dscape Soluti tion

  • n landsc

scape ape Benefi fits ts realis isat at ion ion Concep eptuali tualisa sa tion/v /vision ision Implem ementat entat ion ion (decis isionin ionin g) g) Applic ication ation (analysis/model ling) ling)

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Proble lem m landscap dscape Soluti tion

  • n landsc

scape ape Benefi fits ts realis isat at ion ion Concep eptuali tualisa sa tion/vision Implem ementat entat ion ion (decis isionin ionin g) g) Applic ication ation (analysis/model ling) ling)

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Proble lem m landscap dscape Soluti tion

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Futu ture re Di Directio ections ns

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Neil Mackin, Analytics Director @NeilMackin Neil.Mackin@capita.co.uk