Nationwides Journey to Agile\Lean Delivery LARRY BRANDMEYER | - - PowerPoint PPT Presentation

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Nationwides Journey to Agile\Lean Delivery LARRY BRANDMEYER | - - PowerPoint PPT Presentation

Nationwide Application Development Center Nationwides Journey to Agile\Lean Delivery LARRY BRANDMEYER | Associate Vice President, Application Development Center AgileIowa Meeting June 9, 2015 Nationwide Application Development Center Who We


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Nationwide’s Journey to Agile\Lean Delivery

AgileIowa Meeting

June 9, 2015

Nationwide Application Development Center

LARRY BRANDMEYER | Associate Vice President, Application Development Center

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Nationwide Application Development Center

Who We Are

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WE ARE A STRONG MUTUAL COMPANY BUILT TO SERVE OUR MEMBERS

16+

MILLION

POLICIES

345

MILLION

CONTRIBUTED

TO NONPROFITS AND COMMUNITIES SINCE 2000

$

1

#

WRITER OF FARMOWNERS

7

LARGEST

HOME INSURER

th $195.2

BILLION

IN ASSETS

8

th

LARGEST

COMMERCIAL INSURER

$25.3 BILLION IN REVENUE FOR 2014

33,000 Nationwide associates serve customers in every state

1

#

CORPORATE LIFE WRITER

FOUNDED IN 1926

BY MEMBERS OF THE OHIO FARM BUREAU

8

LARGEST

AUTO INSURER

th

IN THE U.S.

#1

PET INSURER & SMALL BUSINESS INSURER

85

ON THE FORTUNE 500 LIST

#

2

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3

3

PRIMARY

LOCATIONS

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ADC Milestones

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Real Results

20% Cost Reduction Productivity levels significantly higher than industry High and critical defects in a 4-year positive trend

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Nationwide Application Development Center

What We Learned on our Journey

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Key Focus Areas

1) Establish and Teach Lean\Agile Mindset 2) Create a Visual Environment 3) Build a Foundational Delivery Model 4) Define Core Standards 5) Maintaining the Mindset in Run 6) Continuously Improve

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What is Lean?

Lean is a holistic system derived originally from manufacturing philosophies. It was first implemented in the Toyota Production

  • System. Lean thinking and tools have been applied to various industries, including knowledge work, to efficiently deliver increased

value to customers.

Lean is:

  • An idea to maximize

customer value, while minimizing waste

  • Creating more value

for customers with fewer resources

  • Empowering our

associates to rapidly solve problems and continuously improve

Lean at Nationwide IT

Nationwide IT is a leader in the deployment of Lean IT. Our use of Lean to scale agile development teams through the Application Development Center is industry leading. We are the primary benchmark for large non-technology companies looking to create world-class Agile capabilities. We have hosted more than 100 companies from across the world, who are looking to duplicate our success. This collaboration allows us to showcase Nationwide and continue our own improvement journey.

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2 – Create a Foundational Delivery Model

Traditional Systems Lean Systems

Authority Responsibility Results Focused Process Focused Expert “Staff” Functions Expert Workers Jump to Solutions Root Cause Problem Solving Corner Office Management Go See Management Report Analysis (delayed) Visual Management

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2 – Create a Foundational Delivery Model

Standing Teams

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3 – Establish a Visual Workflow

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3 - Visual Controls and Metrics

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4 – Define Core Standards

Daily Accountability Leader Standard Work

Tier 4

  • CTO Management System

Tier 3

  • ADE Management System

Tier 2

  • ADL Management System

Tier 1

  • Front Line Management System
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4 – Define Core Standards

Continuous Improvement Standard Work

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LEAN ORGANIZATION

PURPOSE

  • Vision / Values
  • True North
  • (Employee) Line of Sight
  • Strategy Formulation &

Deployment

Capability to ID & Solve Problems

PDCA Thinking

PROCESS

  • Horizontal flow of

value at the pull of the customer

  • Workplace Management through

standardization & visualization

  • Relentless elimination of waste,
  • verburden & unevenness Lean Tools

PEOPLE

  • Putting people

before products

  • Engaging, Involving
  • Challenging & Coaching
  • Teamwork

5 – Maintaining the Mindset in Run

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Process Confirmations Process

Lean Activity

  • Team Stand-up
  • Director

Stand-up, Weekly Dashboard Reviews

  • One-on-one

Feedback

  • Problem Solving

Frequency

  • Weekly
  • Monthly
  • Monthly
  • Monthly

Conducted by

  • Manager/

delegate

  • Director
  • Manager,
  • for each

Associate

  • Manager/

delegate Completed by

  • Director
  • BSA leader
  • Director
  • Director

5 – Maintaining the Mindset in Run

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Nationwide Application Development Center

Where is our Journey Headed Next

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Scaling Agile

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Nationwide Application Development Center

Q/A