Mindset Matters Just as HEADLINE GOES HERE Much as Technology In - - PowerPoint PPT Presentation

HEADLINE GOES HERE

Tom Weeks

Senior Consultant and Director of Client Solutions tweeks@arbinger.com

Mindset Matters Just as Much as Technology In the Digital Age

TWO MINDSETS

INWARD VS. OUTWARD

• bjectives &

behaviors are self-focused

so while others have needs,

• bjectives,

& challenges

OBJECTS Others are Others DON’T MATTER like I matter

INWARD

me

INWARD VS. OUTWARD

• bjectives &

behaviors take

• thers into

account

PEOPLE

I see their needs,

• bjectives, and

challenges

Others are

me

Vehicles that I use Obstacles that I blame Irrelevancies that I ignore

Others MATTER like I matter

OUTWARD

• bjectives &

behaviors are self-focused

OBJECTS Others DON’T MATTER like I matter

INWARD

Others are

me

INWARD VS. OUTWARD

• bjectives &

behaviors take

• thers into

account

PEOPLE

I see their needs,

• bjectives, and

challenges

Others are

me

Vehicles that I use Obstacles that I blame Irrelevancies that I ignore

OBJECTS

I focus on my results I focus on

• ur results

Others are

• bjectives &

behaviors are self-focused

me

When others are people to us, we . . .

• Set high

expectations

• Give real

responsibility

• Challenge
• Listen and learn
• Offer help
• Involve others
• Give helpful correction
• Give direct feedback
• Have necessary difficult

conversations

• Show genuine

appreciation

• Acknowledge mistakes
• Take correction easily

INWARD

When others are objects to us, we . . . Vehicles Obstacles Irrelevancies

• Criticize
• Blame
• Punish
• Manipulate
• Threaten
• Control
• Ignore
• Exclude
• Belittle
• Cope
• Avoid
• Leave
• Engage in

token niceties

• Offer little

feedback Vehicles Obstacles Irrelevancies

OUTWARD

Contrast these with hard and soft behaviors we might engage in when our mindsets are outward

HARD SOFT

HARD & SOFT BEHAVIORS IN EACH MINDSET

• Indulge
• Pander
• Try to be

liked

SELF-AWARENESS TOOL

SELF-BETRAYAL

18

Sense/Desire

They justify my not doing it What do they do for me?

?

How do you suppose I might start to see myself? How do you suppose I might start to see the other?

NO

When I betray my outward sense toward others, I need to feel:

Justified

Let’s think about what happens when I betray my sense

lazy incompetent a threat burden busy hardworking too helpful not an enabler

Do these thoughts and feelings invite me to go back and do what I originally felt to do?

Share info

CHOICE

Honor Betray

Let’s say that I work with [someone in the room], and I come across some information that would be very helpful to them. If I’m seeing them as a person, what might occur to me to do?

19

COLLUSION

VEHICLES that I use OBSTACLES that I blame

IRRELEVANCIES that I ignore

OBJECTS Others are

self-focused

• bjectives &

behaviors

me

self-focused

• bjectives &

behaviors

• ther

What do you think an inward mindset invites in others?

29

MINDSET-CHANGE TOOL

THE OUTWARD MINDSET PATTERN

What would it look like to conceive my job in this way? . . .

ME OTHERS

CUSTOMERS REPORTS MANAGER PEERS

What do the “inside triangles” signify? What do the “outside triangles” signify?

CUSTOMERS REPORTS MANAGER PEERS CUSTOMERS REPORTS MANAGER PEERS

Why are there no outside triangles on the inward mindset diagram?

OUTWARD MINDSET

I FOCUS ON OUR RESULTS

INWARD MINDSET

I FOCUS ON MY RESULTS

CUSTOMERS REPORTS MANAGER PEERS CUSTOMERS REPORTS MANAGER PEERS

What if I don’t really know what others want to do but feel like I do good things for them anyway?…

OUTWARD MINDSET

I FOCUS ON OUR RESULTS

INWARD MINDSET

I FOCUS ON MY RESULTS

Like this. Is this still Inward Mindset? Why or why not?

44-45

CUSTOMERS REPORTS MANAGER PEERS

SEE OTHERS

Strive to understand others’ needs, objectives, and challenges.

1

ADJUST EFFORTS

Given what I learn about others, adjust my efforts in order to be more helpful.

2

MEASURE IMPACT

Measure and hold myself accountable for the impact of my work on others.

3 1 2 3

THE OUTWARD MINDSET PATTERN

S.A.M.

When we’re inward, what do we feel might be put at risk by making the most important move?

ME

THE MOST IMPORTANT MOVE

ME ME

NOTICE: The most important move is to do what we are waiting for the other to do.

tweeks@arbinger.com