Microsoft Teams for Healthcare Presenters Tim Sparks, MCP Tiffany - - PDF document

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Microsoft Teams for Healthcare

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Presenters

Tim Sparks, MCP Senior Managing Consultant BKD Technologies tsparks@bkd.com Tiffany Bobbitt Senior Consultant BKD Technologies tbobbitt@bkd.com

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Agenda

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Microsoft Teams in Healthcare Care Coordination and Collaboration Secure Messaging Electronic Health Record (EHR) Integration Firstline Worker System Integration

Microsoft’s Commitment to Assisting Business Communication During Covid-19

• Making Teams available for everyone
• Teams is a part of Office 365. If your organization is

licensed for Office 365, you already have it

• If you don’t already have it, there are some simple

ways to get Teams right away

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Is this HIPAA compliant?

YES!

• Security has been designed with HIPAA

standards

• Microsoft is prepared to sign a business

associate agreement that covers Microsoft Teams for any HIPAA covered entities

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Microsoft in Healthcare

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Several pilots and roadmap initiatives in the pipeline Supporting increased demand during COVID-19 Recently hired healthcare executive Committed to deliver better healthcare more securely

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What healthcare providers are saying

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“…We have a one-stop shop. It’s called Microsoft Teams.”

– Director of Clinical Informatics and Training, St. Luke’s University Health Network

“With Teams, the clinicians and

• ther care team members have near

real-time communication to keep the patient moving on their care plan from admission to home care.”

• Dr. Purna Prasad, VP and Chief Technology

Officer, Northwell Health

“We have received some feedback about Teams from our patients, and we’ve heard really good things.”

• CIO, HCG network in India

Care Coordination

• Communicate with Team

members

• Pass information along to

the next shift

• Detail treatment

information for individual patients

• Provide patient history or

context for multiple caregivers

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Collaborate with staff meetings

• Consult with remote

clinicians or other staff members

• Hold inter-departmental

meetings

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Telemedicine 2020

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During COVID-19, CMS has stated they will

Reimburse for telehealth services

• ver broader circumstances

Reduce or eliminate cost sharing for these services

A recent article published by MGMA states that telemedicine is…

Skyrocketing in adoption Expanding to direct-to- consumer models Showing vertical growth Assisting in Remote Patient Monitoring

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How Teams can help with telemedicine

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Video teleconferencing software provides a way to

• ffer high-quality,

personalized consultations Direct to consumer telehealth patient visits Schedule, manage, and conduct virtual visits with patients from Teams

Booking Application in Teams

• Easy to schedule

appointments

• View each clinicians calendar

to book appointments appropriately

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Booking Confirmation

Patients receive a visit confirmation in their email for the scheduled appointment

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API’s Connect Appointments

Microsoft Graph API can be used to integrate scheduling and meeting-join links into existing applications, such as EHR systems

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Mobility

Applications are available for iOS, Android, tablets, and laptops, making Microsoft Teams available almost anywhere

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Secure Messaging

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Communicate

Securely communicate with other staff members

Connect

Connect with other departments

Identify

Identify high risk patients

Share

Share patient care plans

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Secure Messaging in Teams

“The World of healthcare moves at a fast pace and using a secure texting platform, such as Microsoft Teams, allows

• ur staff to more quickly

and safely to convey information about their patients to each other.” Bissoondaye Ragoonanan, RN, Manager of Clinical Transformation

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Secure Messaging | Priority Notifications

• Messages can be marked

with priority, which alerts other staff when a critical incident requires attention.

• Urgent Messages
• Notify users every 2

minutes

• Important Messages
• Notify users every 20

minutes

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Coming Soon

Assign Delegates When You’re Away

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Coming Soon

Messages can be targeted to on-call recipients, based

• n shift awareness in the Shifts Teams application.

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In Preview: Healthcare Records Integration

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• FHIR Technology
• Enables interoperability through an industry backed standard
• Microsoft has with joined Amazon, Google, IBM and other companies in a

commitment to remove barriers to support healthcare interoperability technologies

• Retrieves the latest patient data from the EHR for easy sorting
• Can be used in the mobile first healthcare and patients apps

EHR Integration Path

FHIR server used must be one of the following options:

• Datica (through their CM offering)
• Infor Cloverleaf (through the Infor FHIR

Bridge)

• Redox (through the R^FHIR server)
• Dapasoft (through Corolar on FHIR)
• ptions for this integration

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Upcoming: Microsoft Teams Patients App

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Currently available in private preview to all Teams users, but must be requested by emailing teamsforhealthcare@service.microsoft.com EHR Connected Mode: Connects to EHRs through FHIR Manual Mode: Enables care teams to manually add/bring in patient information

Microsoft Teams: Patients Application

• Add Patients to the list you

are managing

• Provides a quick summary

view of the patients information

• Modify columns displayed

for easy-view status (Admission, ALOS, Discharge Date, etc.)

• Application includes audit

logs for HIPAA compliance

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Patients Application Use

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Clinical staff gather critical metrics (both medical and non- medical) Relevant changes can be made in real-time within the app Patient care teams meet routinely each day to (i.e., start and end of shift) to review the patient list Everyone stays connected

Firstline Workers

How Microsoft Teams apps can assist healthcare providers

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Shifts App in Teams

Microsoft Shifts allows you to monitor availability by creating, updating, and managing schedules for your team.

• Firstline workers and leaders can..
• Add notes for a specific day
• Create groups for job functions or locations
• Select shifts
• Manage time-off requests or shift swaps
• Results can be exported or copied

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Shifts for Firstline Workers

• Quick access to schedules
• Request time off
• Swap shifts
• See who else is working
• Toggle between multiple

team schedules

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Workforce Management Integrations

• Microsoft Teams integrates with leading

third-party workforce management systems, such as Kronos and JDA

• Scheduling and Time & Attendance can

integrate directly with Shifts via Shifts graph APIs and SDK

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Coming Soon: Task Targeting

Coming this year is the Task app in Microsoft Teams

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Coming Soon: Off-Shift Access Controls for Teams App

Coming Soon: Delegated User Management

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bkd.com | @bkdllp

The information contained in these slides is presented by professionals for your information only and is not to be considered as legal advice. Applying specific information to your situation requires careful consideration of facts & circumstances. Consult your BKD advisor or legal counsel before acting on any matters covered.