Microsoft Teams for Healthcare Presenters Tim Sparks, MCP Tiffany - PDF document

6/ 4/ 2020 Microsoft Teams for Healthcare Presenters Tim Sparks, MCP Tiffany Bobbitt Senior Managing Consultant Senior Consultant BKD Technologies BKD Technologies tsparks@bkd.com tbobbitt@bkd.com 2 1

6/ 4/ 2020 Microsoft Teams in Healthcare Care Coordination and Collaboration Agenda Secure Messaging Electronic Health Record (EHR) Integration Firstline Worker System Integration 3 Microsoft’s Commitment to Assisting Business Communication During Covid-19 • Making Teams available for everyone • Teams is a part of Office 365. If your organization is licensed for Office 365, you already have it • If you don’t already have it, there are some simple ways to get Teams right away 2

6/ 4/ 2020 YES! Is this HIPAA • Security has been designed with HIPAA compliant? standards • Microsoft is prepared to sign a business associate agreement that covers Microsoft Teams for any HIPAA covered entities 5 Committed to deliver better healthcare more securely Recently hired healthcare executive Microsoft in Healthcare Supporting increased demand during COVID-19 Several pilots and roadmap initiatives in the pipeline 6 3

6/ 4/ 2020 What healthcare providers are saying “…We have a one-stop shop. It’s “With Teams, the clinicians and “We have received some feedback called Microsoft Teams.” other care team members have near about Teams from our patients, and real-time communication to keep the we’ve heard really good things.” patient moving on their care plan from admission to home care.” – Director of Clinical Informatics and Training, St. - Dr. Purna Prasad, VP and Chief Technology - CIO, HCG network in India Luke’s University Health Network Officer, Northwell Health 7 Care Coordination • Communicate with Team members • Pass information along to the next shift • Detail treatment information for individual patients • Provide patient history or context for multiple caregivers 8 4

6/ 4/ 2020 Collaborate with staff meetings • Consult with remote clinicians or other staff members • Hold inter-departmental meetings 9 10 A recent article published by MGMA states Telemedicine that telemedicine is… 2020 Expanding to Assisting in Skyrocketing in direct-to- Showing Remote Patient adoption consumer vertical growth Monitoring models During COVID-19, CMS has stated they will Reimburse for telehealth services Reduce or eliminate cost sharing over broader circumstances for these services 5

6/ 4/ 2020 Video teleconferencing software provides a way to offer high-quality, personalized consultations How Teams Direct to consumer telehealth can help with patient visits telemedicine Schedule, manage, and conduct virtual visits with patients from Teams 11 Booking Application in Teams • Easy to schedule appointments • View each clinicians calendar to book appointments appropriately 12 6

6/ 4/ 2020 Booking Confirmation Patients receive a visit confirmation in their email for the scheduled appointment 13 API’s Connect Appointments Microsoft Graph API can be used to integrate scheduling and meeting-join links into existing applications, such as EHR systems 14 7

6/ 4/ 2020 Mobility 15 Applications are available for iOS, Android, tablets, and laptops, making Microsoft Teams available almost anywhere Secure Messaging Communicate Connect Identify Share Securely communicate Connect with other Identify high risk patients Share patient care plans with other staff members departments 16 8

6/ 4/ 2020 “The World of healthcare moves at a fast pace Secure and using a secure texting platform, such as Microsoft Teams, allows our staff to more quickly Messaging in and safely to convey information about their patients to each other.” Teams Bissoondaye Ragoonanan, RN, Manager of Clinical Transformation 17 Secure Messaging | Priority Notifications • Messages can be marked with priority, which alerts other staff when a critical incident requires attention. • Urgent Messages • Notify users every 2 minutes • Important Messages • Notify users every 20 minutes 18 9

6/ 4/ 2020 Coming Soon Assign Delegates When You’re Away 19 Messages can be targeted to on-call recipients, based Coming Soon on shift awareness in the Shifts Teams application. 20 10

6/ 4/ 2020 In Preview: Healthcare Records Integration 21 • FHIR Technology • Enables interoperability through an industry backed standard • Microsoft has with joined Amazon, Google, IBM and other companies in a commitment to remove barriers to support healthcare interoperability technologies • Retrieves the latest patient data from the EHR for easy sorting • Can be used in the mobile first healthcare and patients apps EHR Integration Path FHIR server used must be one of the following options: • Datica (through their CM offering) • Infor Cloverleaf (through the Infor FHIR Bridge) • Redox (through the R^FHIR server) • Dapasoft (through Corolar on FHIR) options for this integration 22 11

6/ 4/ 2020 Currently available in private preview to all Teams users, but must be requested by emailing teamsforhealthcare@service.microsoft.com Upcoming: Microsoft Teams EHR Connected Mode: Connects to EHRs through FHIR Patients App Manual Mode: Enables care teams to manually add/bring in patient information 23 Microsoft Teams: Patients Application • Add Patients to the list you are managing • Provides a quick summary view of the patients information • Modify columns displayed for easy-view status (Admission, ALOS, Discharge Date, etc.) • Application includes audit logs for HIPAA compliance 24 12

6/ 4/ 2020 Patients Application Use Clinical staff gather Relevant changes can Patient care teams Everyone stays critical metrics (both be made in real-time meet routinely each connected medical and non- within the app day to (i.e., start and medical) end of shift) to review the patient list 25 Firstline Workers How Microsoft Teams apps can assist healthcare providers 26 13

6/ 4/ 2020 Shifts App in Teams Microsoft Shifts allows you to monitor availability by creating, updating, and managing schedules for your team. • Firstline workers and leaders can.. o Add notes for a specific day o Create groups for job functions or locations o Select shifts o Manage time-off requests or shift swaps • Results can be exported or copied 27 Shifts for Firstline Workers • Quick access to schedules • Request time off • Swap shifts • See who else is working • Toggle between multiple team schedules 14

6/ 4/ 2020 Workforce Management Integrations • Microsoft Teams integrates with leading third-party workforce management systems, such as Kronos and JDA • Scheduling and Time & Attendance can integrate directly with Shifts via Shifts graph APIs and SDK 29 Coming Soon: Coming this year is the Task app in Microsoft Teams Task Targeting 30 15

6/ 4/ 2020 Coming Soon : Off-Shift Access Controls for Teams App Coming Soon: Delegated User Management 32 16

6/ 4/ 2020 bkd.com | @bkdllp The information contained in these slides is presented by professionals for your information only and is not to be considered as legal advice. Applying specific information to your situation requires careful consideration of facts & circumstances. Consult your BKD advisor or legal counsel before acting on any matters covered. 17