Meeting Information Conference Line: 1-631-992-3221 Access Code: - - PowerPoint PPT Presentation

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Meeting Information Conference Line: 1-631-992-3221 Access Code: - - PowerPoint PPT Presentation

Meeting Information Conference Line: 1-631-992-3221 Access Code: 888-605-474 # Enter your audio PIN ID # Technical difficulties? Email Michele.Hom@iphionline.org All In Project Showcase Webinar Developing Data Systems for Care


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Meeting Information

▪ Conference Line: 1-631-992-3221 ▪ Access Code: 888-605-474 # ▪ Enter your audio PIN ID # ▪ Technical difficulties? Email Michele.Hom@iphionline.org

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Developing Data Systems for Care Coordination Using Patient-Centered Approaches

August 30, 2017 2:00 p.m. – 3:00 p.m. ET

All In Project Showcase Webinar

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Chat Feature

▪ To share questions or comments using the chat feature:

▪ Type into the question box on the right side of your screen and click the “send” button.

▪ To signal to presenters you have a question or comment:

▪ Click on the hand icon to the left of the question box to raise your hand

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We are All In!

COMMUNITY HEALTH PEER LEARNING PROGRAM NPO: AcademyHealth, Washington DC Funded by the federal Office of the National Coordinator 15 former grantees BUILD HEALTH CHALLENGE Funded by 10 national & local funders (including Advisory Board, de Beaumont Foundation, the Colorado Health Foundation, The Kresge Foundation and Robert Wood Johnson Foundation) 18 implementation and planning grantees DATA ACROSS SECTORS FOR HEALTH NPO: Illinois Public Health Institute in partnership with the Michigan Public Health Institute Funded by the Robert Wood Johnson Foundation 10 grantees THE COLORADO HEALTH FOUNDATION: CONNECTING COMMUNITIES AND CARE Funded by the Colorado Health Foundation 14 grantees

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All In: Data for Community Health

1. Support a movement acknowledging the social determinants of health 2. Build an evidence base for the field of multi- sector data integration to improve health 3. Utilize the power of peer learning and collaboration

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Speakers

George Klauser Executive Director, Altair Accountable Care Organization Aaron Seib CEO, National Association for Trusted Exchange (NATE) Rahel Berhane, MD Medical Director, Children’s Comprehensive Care Clinic Nate Tyler Chief Strategy Officer Simply Connect

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Data for Community Health- Patient controlled aggregator

Lessons and Challenges Rahel Berhane, MD Children’s Comprehensive Care Clinic Austin, TX August 30, 2017

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Children’s Comprehensive Care

Primary Care Health Home for Children with Complex Chronic Conditions ▪ Integrated Medical and Behavioral Health ▪ Habilitation – Physical, Occupational, Speech ▪ Integration with School ▪ Care giver support

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Challenges

▪ Previous experiences of coordinating care across entities proved very expensive and inefficient ▪ Ideal design of care delivery requires moving from care coordination to care integration – across business entities in different sectors ▪ Care integration (which includes process and workflow integration) is not possible without data integration

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Challenges

  • Health care delivery system relegates patients to

passive recipients of care

  • Health care technology shortcomings inhibit

engagement

  • Fragmented stories – data siloes
  • Information overload
  • Institutional culture –Data blocking
  • Privacy – Legal hurdles
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Vision

Design a community health data ecosystem

▪ Enables participatory care ▪ Allows for integrated ‘story’ to enable workflow integration from multiple entities ▪ Avoids documentation burdens ▪ Utilizes Human Centered Design principles throughout

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Children’s Comprehensive Care

Project Goal: Design a patient controlled application linked to a common data platform to serve the clinic, the MCO and at least two additional community

  • rganizations providing services for children with

complex medical/behavioral issues. Community Goal: Build a prototype and demonstrate a use-case for a data ecosystem that leads to a measurable increase in engagement and communication by both service providers and families.

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Partners and Stakeholders

▪ Technology Partners

▪ Theresa Neil Strategy and Design ▪ Cloud Forest Solutions

▪ Stakeholders

▪ Parents of children in CCC clinic ▪ Providers and case managers at CCC ▪ Managed care Organizations (Superior, BCBS) ▪ Community (AISD; Family Resource Center) ▪ School nurses ▪ DME/Home health/Therapy agencies

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Day 1: Family Perspective

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Day 1: Family Perspective

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Day 2: Extended Care Circle Perspective

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Day 4: Family-Provider Relationship

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Some Insights and Themes

▪ Only the family knows the full story ▪ Convoluted systems &poor technology increase gaps ▪ Trust e rodes when families are not well understood ▪ Parents long for s o m e semblance of normalcy ▪ Mobility and ease of entry will aid adoption

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Data Flow Schema

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Prototype

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Future State

Next three months ▪ Develop modules for DME, Home health and Therapy ▪ Integrate data from MCO databases ▪ Pilot on 200 patients Next six months (Pending funding) ▪ Integrate data from EMRs (Common Well) ▪ Larger pilot (600 patients)

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Lessons

  • Design presupposes a cultural shift- where

providers actively seek the patient’s direct voice into the story

  • Design most suited for value based payment

systems –not traditional fee for service care

  • Uncertain future – for experimentation on

delivery service reform

  • Funding challenges
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How to Successfully Engage the Community in Care Coordination

George Klauser, Executive Director Altair Nate Tyler, Chief Strategy Officer, Simply Connect

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Topics

  • What do we mean by community?
  • Review tactics to engage the community and

discuss examples

  • Recommendations
  • Open Discussion
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What do we mean by Community?

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Care Team Lacks Definition Significant Gaps, Inconsistencies and Lag in Communications Patient/Person Receiving Services [Many silos of information with little access] Only Events that could lead to a fine are reported Exploitation Abuse Hospitalization ER Visit

Engagement Tactic: Add Value - Facilitate Access to Information

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Event Driven Bi-Directional & Actionable Communications Patient/Person Receiving Services [With a PHR] Clearly Defined Care Team Life Events Clearly Defined Events

  • Gen. Change

Med Errors

  • Adv. Reaction
  • Assess. Risk

Illness Accident Hospitalizatio n ER Visit Exploitation Injury Depression Abuse Srvc Barrier Behavior Chng Aggression

Engagement Tactic: Add Value – Access to Information

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Engagement Tactic: Relieve a Pain Point or Barrier to Service

Non-Emergency Medical Transportation Information on Specialists

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Leverage tools to provide support to natural supports and coordination staff

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Access to Support

Currently, easy upstream interventions go under utilized because people don’t:

– Know who to call. – Don’t want to bother someone. – Don’t understand that there is a problem.

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Poor medication adherence results in $290 billion of avoidable costs in the health care system.

Network for Excellence in Health Innovation (2011). Bend the Curve: A Health Care Leader’s Guide to High Value Health Care. Accessed May, 2014.

Engagement Tactic: Fill a Gap

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Nearly one in five Medicare patients discharged from a hospital—approximately 2.6 million seniors—is readmitted within 30 days, at a cost of over $26 billion every year.

James, J (2013). Medicare Hospital Readmissions Reduction Program. Health Affairs Health Policy Brief. Accessed May, 2014

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1.5 Million preventable medication-related adverse events each year

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Engagement Tactic: Education & Change Management

  • Ensure each stakeholder group

understands the ‘why’

  • Demonstrate the wins for each

group required to take action

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Staff Training

DirectCourse

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Engagement Tactic: Show the Impact/Outcomes

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Recommendations

  • Talk to your eHR Vendor
  • Talk to your HIE Vendor
  • Find a care management tool that meets

your needs and is interoperable

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Connect with Us!

▪ Visit our website: allindata.org ▪ Sign up for our online community: allin.healthdoers.org ▪ Follow #AllInData4Health on Twitter ▪ Sign up for news from All In ▪ Contact information for speakers

▪ George Klauser: George.Klauser@lssmn.org ▪ Rahel Berhane: rxberhane@seton.org

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Next Steps

▪ Share your feedback Please complete the evaluation survey following the webinar ▪ Resource list, slides, and recording will be posted Available online at allindata.org/resources