Matthew Ken Jordan Jill Miller Director of Planning, Safety, - - PowerPoint PPT Presentation

Risk Management for Utilities – “Lessons Learned from Hurricane Matthew”

Ken Jordan Director of Planning, Safety, & Security Jill Miller Executive Director

Overview

I. Preparations

• II. Response
• III. Lessons Learned
• IV. SCWARN’s Response

Description of BJWSA

• 3 water systems serving

– 171,000 people

• Critical customers

– Hilton Head – Parris Island MCRD – MCAS Beaufort – Naval Hospital Beaufort – SCEG Power Plant

• 8 wastewater systems

– 60,000 customers – 522 Pump stations

• 4 laboratories
• 168 employees

Water and sewer utility

– 750 sq mi service area – 64 islands

Chelsea Water Treatment Plant

• 24 MGD
• Built in 1963
• Conventional coagulation,

sedimentation, filtration

• On-site generation of

sodium hypochlorite

Purrysburg Water Treatment Plant

• 15 MGD, upgradable to 45 MGD
• Built in 2004
• Conventional coagulation, sedimentation, filtration
• On-site generation of sodium hypochlorite

Water Source Resiliency

• Primary source is the Savannah River

– 160 MGD permitted withdrawal authorization

• 8 Groundwater Wells

– Upper Floridian Aquifer

• 3 Aquifer Storage and

Recovery (ASR) Systems

– 10 MGD – 750 MG reserve

Raw Water Storage Resiliency

• 320 MG of raw water storage (16 days at 20 MGD avg)
• Resilient to temporal changes in

raw water quality and availability

Emergency Generators and Diesel Pumps

• Off the grid operation capability for all major facilities
• 100% generator backup for water treatment and pumping
• One week of fuel storage at full load

Integrated Contingency Planning

Integrated Contingency Planning

Integrated Contingency Planning

• Sea, Lake and Overland Surges from Hurricanes

(SLOSH)

Integrated Contingency Planning

Plan Implementation

Impacts of Hurricane

Impacts of Hurricane

Impacts of Hurricane

Damage Assessment

Chelsea WTP

Damage Assessment

Damage Assessment

SS01 Battery Creek

Damage Assessment

Whale Branch Bridge 10” Water line

Damage Assessment

Stormwater runoff into Canal

Damage Assessment

CP87 Flooding – New Riverside

CP87 Flooding – New Riverside

Damage Assessment

Purrysburg WTP and Hwy 46

Flooding

Flooding

Damage Assessment

$500,000 infrastructure damage

– 49 water facilities (19) – 16 ww facilities (15) – 171 NOB ww pump station facilities (168) – 267 SOB ww pump station facilities (248)

$1M in emergency protective measures

– 53 Sanitary Sewer Overflows (10/8 - 10/11)

Damage Assessment

Disruption of Mission Essential Functions

• 1. Wastewater Collection: sustained moderate damage and

more than 90% of our pump stations were without power resulting in a 53 sanitary sewer overflows

• 2. Water Distribution: slight damage but mainly couldn’t verify

pressures due to physical access and power to SCADA out requiring a few boil water advisories

• 3. Internal Communications: SCADA
• 4. External Communications: Main phone system
• 5. Billing/Gather Readings

Emergency Operations

Communications

• IT Network
• Email groups

Hurricane Group Hurricane Damage Assessment Hurricane Workbook Hurricane Resource Requests

• WebEOC
• Red phones
• 800 MHz radios
• Radio network for SCADA
• Cell phones
• Landlines
• 4 satellite phones

Over 12 days

18 website updates 33 tweets 15 press releases 27 Facebook posts 250 new Facebook “friends”

Hurricane Plan Forms Used

• Excel spreadsheets

– Damage assessment form compilations – Command Post Assignments

– Situational Awareness – Priorities

• Field log workbooks
• ICS Incident Action Plan

(Objectives, Meal plan, Medical plan, Communications plan)

Resource Requests

32 Resource order forms (contractor, equipment, people, rentals, etc.) 75 Meal passes for Golden Corral SCWARN 10 generators Re-Wa – 4 (plus two 500 gallon fuel pod trucks, 15 men), Greenwood Metro – 1 SCWARN 10 bypass pumps Charleston Water – 2, City of Camden – 1, Mount Pleasant Waterworks – 2, Anderson County – 2, Re-Wa – 2

94 Follow-up Actions

1. EOC Operations 2. Equipment installations/retrofits and rentals 3. Internal and External Communications 4. Meal planning 5. Generators 6. Hurricane Plan Additions 7. Maintenance scheduling 8. Mutual Aid 9. Stay-behind staffing 10. Supplier arrangements

94 -1 EOC Operations

• Brian was at a site and couldn’t get in to check equipment because he

didn’t have the correct key.

• Clarify who is in charge at facilities. Do the operators get priorities

from manager/director or from local supervisor?

• Set meeting schedule before the storm.
• Record damage assessment forms data and Situation Unit Leader to

summarize for section chiefs planning mtgs.

• Have a daily info exchange between stay behind teams &

logistics/finance (before or after dinner) during the initial event recovery days – receipts, photos, DA forms critical supply needs

• Consistently develop Incident action plans for each operational period
• We have a analog line in the training room. It's 6359. I'd like to be able

to have that number provided to others since it's in the EOC. Is there any way to do that. For example. 843 987 6359

• Staff a BJWSA operations/engineering person at BFT. Co. EOC before

storm impact & for a few days afterwards

94-2 Equipment

• Determine right number of handheld radios, chain saws,

generators, by-pass pumps, fuel trailers

• Purchase/rent small (1500-3000Watt) propane generators

for critical SCADA locations. (20?)

• Sets of welding cable on hand for custom generator

connections

• Rent 80' Manlift for SCADA stage at Chelsea when storm

approaches

94-3 Internal Communications

“All emails should try to use same format in the subject line – use DA for damage assessment – if there’s an SSO involved, include SSO in subject line and try not to “reply all” to an email with new info re another site – when I was trying to get all the SSO’s for the report for DHEC, I basically had to look at/open every email to get all the information that was out there. “ “We need to make sure that we’re talking about the same thing – try to refer to power as Commercial Power, which is not the same as auxiliary or generator power – there were times when working on the spreadsheet that I am sure we were not talking the same language.” “Logistics/finance will coach each damage assessment team on the file exchange needs for documentation (for ex: selecting a lower resolution for email exchange, and a standardized file naming system ie: HD-10-1, HD-10- 2 … Canal Breach-1, Canal Breach-2…)”

94–10 Suppliers

• Have our facility name and location listed next to LP Gas

and diesel tank vendor accounts #'s

• Develop refuel delivery priority protocol and work with

Sheffield as BJWSA a priority

• Work with Verizon and Centurylink to designate a BJWSA

support Technician

94-6 Hurricane Plan Additions

• Prior to storm, obtain security systems fuses, misc parts needed

should system go down

• Sort power bills – divide treatment and collections. I had to find a

meter/account number to give a site on the priority list and had to go through a spreadsheet of every account.

• Need to know in advance of storm where each County's first

responders are staying to put them on our priority list

• Add to OPCON list for Cust Svc to test option 5 on phone system
• Change tank maintenance program, so Point South tank and any

every other key tank are not offline during hurricane season.

• Consider having an admin on the stay behind team for organizing

messages from the email groups, more frequent voicemail for employees on status, FEMA documentation purposes & for assisting in daily (random) needs for ex: catering, lodging, equipment rental(s)

Hurricane Incident Management

May 1, 2016 Oct 8 Oct 14 July 1, 2017

SCWARN Lessons Learned

1. Reserve designated hotels for SCWARN at OPCON 3 2. Take photos of SCWARN equipment upon arrival and departure 3. Anticipate SCWARN generators/pumps may not have BJWSA style plugs; tires may be dry rotted 4. Need designated BJWSA person to manage SCWARN responder communications and work assignments

Jill Miller Executive Director, SCRWA Chair, SCWARN

• State-wide utility to utility mutual program
• Supported by all 3 major water/ww Associations
• SCRWA, AWWA, WEA
• Governed by a 9 member steering committee
• 6 water/ww utility professionals
• 3 Association representatives
• 2 adhoc advisory members (SCDHEC; SCEMD)
• 3 forms to be filled out to join
• Formal Agreement
• Demographics Form
• Voting Delegate Form

• Website based platform
• Resource requests and offer of assistance made
• nline
• Information relayed via email and texts
• Ability to reach large number of utilities

simultaneously

• SCWARN Administration monitors activity
• SCWARN Agreement serves as required

FEMA pre-event agreement

• Reimbursement (or not) is a utility to utility

discussion

• Absolutely NO obligation to respond

• Matthew made one official U.S. landfall on Oct. 8

southeast of McClellanville, South Carolina, as a Category 1 hurricane with 75 mph winds.

• The hurricane claimed 43 lives in the U.S.
• The confirmed deaths include: 26 in North Carolina;

12 in Florida; 4 in South Carolina; 3 in Georgia; and 1 in Virginia.

• Rain fall amounts in SC: Beaufort 14.04”; Hilton Head

11”; Charleston 10.48”

• Most rain fall amounts: Savannah 17.49”; Goldsboro,

NC 15.24”; Fayetteville 14.82”

• North Carolina had over 2,333 water rescues

10/7/16 Town of Awendaw

• Predisaster planning
• Requested one 50 kW generator - North Charleston

provided

• Lesson learned: know your generator electrical hook-up

requirements

10/9/16 Beaufort Jasper Water and Sewer

• Requested Four 80 kW & one 125 kW generator – ReWa

Provided

• Requested one 250 kW generator – Greenwood Metro

provided

• Requested chain saws & miscellaneous equipment – ReWa

Provided

• Lesson learned: keep your trailers maintained

10/10/16 South Island

• Requested six 20 kW generators – Mt. Pleasant & North

Charleston Provided

10/10/16 Beaufort Jasper Water and Sewer - #2

• Requested ten 4” centrifugal pumps – Mt. Pleasant, ReWa,

Anderson County, Charleston Water and City of Camden Provided

10/10/16 Hilton Head PSD

• Requested two 6” centrifugal pumps w/hoses – Lexington &

James Island Provided

• Requested one 4” centrifugal pumps w/hoses – James

Island Provided

• Requested three 3” centrifugal pumps w/hoses – ReWa

Provided

10/12/16 Fripp Island

• Requested one 200 kW generator – Beaufort Jasper/ReWa

Provided

• Requested one 100 kW generator – Beaufort Jasper/ReWa

Provided

• Requested two 3” mud hogs – Beaufort Jasper/ReWa

Provided

• Requested three WW Collections Operators – Beaufort

Jasper/ReWa Provided

• The Program Works!!
• All SC Utilities should be Members of SCWARN
• There are no negative aspects of Membership
• The program only keeps getting better!

SCWARN Membership Meeting and Tabletop Exercise

Thursday, April 27, 2017 Lexington Municipal Conference Center 111 Maiden Lane – Lexington, South Carolina 29072

“Many thanks to each of you for your assistance to us and for your work on establishing and maintaining the WARN. It worked like a top!” Pete Nardi General Manager Ed Saxon, PE General Manager Regarding Re-Wa’s SCWARN response: “They were professional, hardworking and easy to work with. “

Ken Jordan Kenj@bjwsa.org 843-987-9224 Jill Miller 864.238.0505 jill@scrwa.org