Leading, Following, or Managing? You Can Help Your Group Thrive - - PDF document

K3

Keynote 10/19/2017 8:30:00 AM

Leading, Following, or Managing? You Can Help Your Group Thrive

Presented by:

Isabel Evans

Independent Consultant

Brought to you by:

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Isabel Evans

Independent Consultant

Independent quality and testing consultant Isabel Evans has more than thirty years of IT experience in quality management and testing in the financial, communications, and software sectors. Her quality management work focuses on encouraging IT teams and customers to work together via flexible processes designed and tailored by the teams that use them. Isabel authored Achieving Software Quality Through Teamwork and chapters in Agile Testing: How to Succeed in an eXtreme Testing Environment; The Testing Practitioner; and Foundations of Software Testing. A popular speaker at software conferences worldwide, Isabel is a Chartered IT Professional and Fellow of the British Computer Society, and has been a member of software industry improvement working groups.

Be happy - do good - leave the world a better place than you found it Isabel Evans

Leading - Following – Managing

You can help your group thrive

Isabel Evans fbcs citp ie@isabelevans.uk www.isabelevans.uk

Be happy - do good - leave the world a better place than you found it Isabel Evans

How can we thrive?

• It is hard sometimes…

– to be in a team, to lead or to follow – to manage people and projects

• Other people are hard to understand

– they seem to behave and think differently to us

• Sometimes

– we feel treated badly – people get in our space and interfere – we feel rejected by others – we feel used – and helpless what can we do about it?

Be happy - do good - leave the world a better place than you found it Isabel Evans

Leadership case study: Mike

“…Mike … was low-ranking By judicious use of (…noise directed…) toward his superiors, he bluffed his way to the alpha

position…

For sometime after this Mike seemed unsure of

himself

and seized every opportunity to display vigorously as though to impress any males nearby;

• ften too he attacked females for no obvious reason as

he was tense…”

Be happy - do good - leave the world a better place than you found it Isabel Evans

Leaders, Managers, Followers: We are animals, often in teams

Be happy - do good - leave the world a better place than you found it Isabel Evans

Orcas – apex predator hunters

• Alpha female leads
• Roles and experiences
• Hunting emotion – joy
• Teamwork
• Leader
• Manager
• Followers
• Team members can play and make mistakes

Be happy - do good - leave the world a better place than you found it Isabel Evans

Wolves – predator hunters

• Don’t have such ease…
• Hunting emotion – desperation
• Super focused exertion
• Will eat mice in winter
• Teamwork
• Leader
• Manager
• Followers
• No place for mistakes – succeed or die
• A lone wolf is a sick wolf

Be happy - do good - leave the world a better place than you found it Isabel Evans

Chimpanzees – opportunistic hunters

• Sometimes coordinated, sometime they just grab

a chance…

• For large prey (e.g. baboons) will request help

from others

• Hunting emotion – excitement
• Teamwork (sometimes)
• Leader
• Manager
• Followers and roles…
• Fight your way up the hierarchy…
• But only with the help of allies…

Be happy - do good - leave the world a better place than you found it Isabel Evans

Parasites and symbionts

• No Teamwork?
• No Leader?
• No Manager?
• No Followers?
• Uneasy alliances?
• Unconscious “cooperation”?

Be happy - do good - leave the world a better place than you found it Isabel Evans

Some parasites are quite attractive – but still make hard work for their team…

Be happy - do good - leave the world a better place than you found it Isabel Evans

Leaders, Managers, Followers: We interact in different ways…

Be happy - do good - leave the world a better place than you found it Isabel Evans

Leadership Quadrants

Feelers

Feelers Muddlers Thinkers

Engagers

Relational Rational

http://leadership.org.au/resources/leadership-models-tools/

Be happy - do good - leave the world a better place than you found it Isabel Evans

Follower Types

Pragmatics The Alienated Yes-People

level of critical thinking

passive active

Star Followers Sheep

Be happy - do good - leave the world a better place than you found it Isabel Evans

Sheep: passive, require external motivation, lack commitment and require constant supervision Yes-People: committed to the leader and the goal / task / leader / team. Conform, do not question decisions or actions, defend their leader The Pragmatics: not trail-blazers; will not stand behind controversial or unique ideas; vote with majority; stay in the background Alienated: negative, attempt to stall

• r bring the group down, constantly

questioning, view themselves as the rightful leader, critical of the leader and fellow group members Star Followers: positive, active, and independent thinkers, will not blindly accept the decisions

• r actions; Can succeed without

the presence of a leader.

Be happy - do good - leave the world a better place than you found it Isabel Evans

Effective star followership

Self management Commitment Competence Courage

Star followership

Be happy - do good - leave the world a better place than you found it Isabel Evans

Effective star leadership …. the same!

Self management Commitment Competence Courage

Star leadership

Be happy - do good - leave the world a better place than you found it Isabel Evans

from Australian Leadership Foundation

Be happy - do good - leave the world a better place than you found it Isabel Evans

Controlling Leader: what type of followers?

L

High Authority Low Autonomy

High Work Output Low Time Input No Engagement Meaningful work?

Be happy - do good - leave the world a better place than you found it Isabel Evans

Guiding Leader: what type of followers?

Medium Authority Medium Autonomy

L

Decreased Work Output Increased Time Input Increased Engagement Meaningful work?

Be happy - do good - leave the world a better place than you found it Isabel Evans

Collaborating Leader: what type of followers?

Low Authority High Autonomy

L

Lower Work Output Higher Time Input Better Engagement Meaningful work?

Be happy - do good - leave the world a better place than you found it Isabel Evans

Leaders, Managers, Followers: We are animals of habit & territory…

Be happy - do good - leave the world a better place than you found it Isabel Evans

Is your office a cage?

• Managing territory -

Personal space Home range Territory Flight distance Alert distance Continually panicky Continually alerted Can retreat Pathological behaviour Able to roam Hyperagressive Coexist Alerted

Be happy - do good - leave the world a better place than you found it Isabel Evans

Safety and danger

• home range and new territory -

Pathological behaviour Able to roam Known territory Fearful or fearless exploration of new territory? Start support, coaching, mentoring – team and individual Pathological behaviour Able to roam Known territory Fearful or fearless exploration of new territory? Start support, coaching, mentoring – team and individual

Be happy - do good - leave the world a better place than you found it Isabel Evans

Water voles and other small rodents

http://link.springer.com/article/10.1007/s10071-010-0338-5

Be happy - do good - leave the world a better place than you found it Isabel Evans

Leaders, Managers, Followers: We are animals who can reason & learn

Be happy - do good - leave the world a better place than you found it Isabel Evans

Mentoring and Coaching

Driven by mentee listen Mentor 1 to 1

Driven by coach tell Coach groups

Be happy - do good - leave the world a better place than you found it Isabel Evans

Changing styles through coaching

Direction Guidance Supporting Listening Engaging

Pragmatics The Alienated Yes-People Star Followers Sheep

Be happy - do good - leave the world a better place than you found it Isabel Evans

Influence, Habits and Triggers

Cue Reward Routine New routine

The Power of Habit: Why we do what we do and how to change By Charles Duhigg Trickster Makes This World By Lewis Hyde

Healthier reward

Identify the routine Experiment with rewards Isolate the cue Have a plan

New cue

Disrupt your habit

Be happy - do good - leave the world a better place than you found it Isabel Evans

Coaching: “Say this mantra and be compassionate to yourself, first”

Be happy - do good - leave the world a better place than you found it Isabel Evans

Mentoring: “What is your purpose?”

Be Happy - Do Good Leave the world a better place than I found it

Be happy - do good - leave the world a better place than you found it Isabel Evans

In order to thrive…

• Remember, we are animals, often in teams

– Leaders, managers and followers

• We interact in different ways…

– Different people - different leadership styles – Different people - different followership styles

• We are animals of habit & territory…

– Respect other people’s habits & territory

• We are animals who can reason & learn

– You can change yourself (mentoring, coaching) – You can influence others (mentoring, coaching) – Be(a)ware of parasites – You can be happy, you can do good – Leave the world a better place than you found it

Be happy - do good - leave the world a better place than you found it Isabel Evans

Leading - Following – Managing

You can help your group thrive

Isabel Evans fbcs citp www.isabelevans.uk

Thank you for listening

Be happy - do good - leave the world a better place than you found it Isabel Evans

References

• https://en.wikipedia.org/wiki/List_of_solitary_animals
• http://www.lucidity.org.uk/animal/
• BBC wildlife documentaries e.g. Frozen Planet
• Jane Goodall: The Chimpanzees of Gombe
• Hegel: http://bit.ly/2aHszAH
• Catherine Hezser: http://bit.ly/2a83sTo
• Berne: Games people play
• Abe Wagner: The transactional manager
• Warren Bennis: On Becoming a Leader http://bit.ly/K2hcAH quoted in http://www.buzzle.com/articles/autocratic-leadership-style.html
• http://bit.ly/2bn4OxL
• http://bit.ly/1JnwcUd
• Leadership Styles diagram from Australian Leadership Foundation tweeted by Sharon Robson
• https://en.wikipedia.org/wiki/Followership
• Ellis: Animal behaviour and its implications
• Raes & Evans Workshop: Leave me alone, I’m hiding from my team
• Thomas: Workshop: Becoming a Programme Test Manager (www.badgerscroft.com)
• Evans: Achieving Software Quality Through Teamwork
• http://link.springer.com/article/10.1007/s10071-010-0338-5: Decision making at a crossroad: why to go straight ahead, retrace a path,
• r turn sideways? Miller, M. & Eilam, D. Anim Cogn (2011) 14: 11. doi:10.1007/s10071-010-0338-5
• Charles Duhigg: The Power of Habit Why we do what we do and how to change
• Lewis Hyde: Trickster makes this world
• Harty: Bridging the Gap Between Testers and Developers EuroSTAR 2004
• http://www.forbes.com/sites/lizryan/2016/06/25/ten-policies-youll-find-in-every-toxic-workplace/#a2dce16618e6
• Australian Leadership Foundation Leadership Styles matrix, tweeted by Sharon Robson
• Raes & Evans “Leave me alone! I’m hiding from my team!”