Management & Leadership Professor Kerry Goulston Management - PDF document

2/28/2014 Management & Leadership Professor Kerry Goulston Management & Leadership › MANAGEMENT - Make sure the organisation runs well - Steady continuous improved performance as a whole › LEADERSHIP - Involves vision and motivation for others - Dealing with change – often unanticipated 1

2/28/2014 Leadership Skills › Develop awareness of yourself – honesty and transparency › Learn difference between right and wrong – ethics › Make decisions › Negotiation › Promote linkages (conductor of an orchestra) › Communication Communication › Be seen – out and about – ‘walk the walk’ › Give feedback – all staff and patients › Listen, act on positive suggestions › Democratic – joint decisions not autocratic 2

2/28/2014 Communication (cont.) › Monthly ‘democratic’ lunch › Email newsletter › Open door policy › ‘Social media’ – “followership” Leadership “Some are born leaders. Some achieve positions of leadership. Others have leadership thrust upon them.” Shakespeare 3

2/28/2014 Leadership (cont.) › Think ‘outside the box’ › Offer support and encouragement › Celebrate success › Succession planning Leadership (cont.) › Courage of your convictions › Cope with change and set direction › Gain trust “It is incredible what you can achieve when you don’t care who gets the credit.” President Truman, USA. 4